Farrell Heyworth reviews

Thank you for taking the time to get in touch with us. Can I firstly apologise for any inconvenience suffered by your friend in relation to these missed viewings. We take customer service very seriously here at Farrell Heyworth Morecambe and we are very disappointed that your friend was inconvenienced on two occasions due to our error. This is highly unusual for this branch and our company as a whole. We contacted your friend at the first opportunity once we had undertaken a full investigation of this matter and explained how these mistakes have occurred and my colleague in our lettings department has made a personal assurance that we will conduct another viewing at your friend’s convenience. We fully understand yourself and your friend's frustration about this matter and we are now doing everything we can to resolve it to your friends satisfaction. It is hoped, that through our extensive register of rental accommodation, we will be able to help your friend to find a suitable property as soon as possible. Kind regards, Laura Gittins Marketing Manager, Farrell Heyworth

Dear Mr McKeever, I'm sorry to hear you have had some difficulty calling our branch but thank you for bringing this issue to our attention as reliable telephone communication with our clients is extremely important to us. We have now investigated this matter further and have found no outstanding issues with our telephone lines nor have we had any other reports of problems with the line. I have personally checked the line today on several occasions and have not experienced any difficulty contacting the branch. Hopefully the problems you experienced have now been resolved. We would be delighted to assist you in marketing your property. Please feel free to contact us again, by calling 01229 839090, emailing barrow@farrellheyworth.co.uk, or via our online webchat service. Kind regards, Laura@FarrellHeyworth

Dear Mr Anderson, Thank you for taking the time to leave us a review. We are delighted to hear you received such a great service, when successfully selling your property, from our Ormskirk team. We work hard to ensure our processes achieve the very best results for our clients and we couldn't be happier that this has been the case for you. If we can be of any further assistance please don't hesitate to get in contact. Kind regards, The FarrellHeyworth Team.

Thank you for taking the time to leave feedback. We are disappointed to hear you were unhappy with the service we provided, however we are not at present able to offer a 24 emergency service. If you wish to discuss this matter further your branch would be happy to investigate this for you. Kind regards, The Farrell Heyworth Team.

Thank you for taking the time to get in touch.We're sorry you have had some difficultly in contacting the branch, as far as we are aware there were no similar problems during this period but we will investigate this matter further to ensure that this cannot occur again. I have spoken to my colleague in our Poulton branch who notes that the particular property you viewed had generated a great deal of interest. When you viewed the property the offer, which was eventually accepted, had already been submitted to the executors of the property. Once you made your offer this was also submitted, according to our legal obligation to our client. We understand that this must be frustrating but the acceptance of offers is entirely at our clients discretion, they had full knowledge of all offers made and chose to proceed with the original offer. We were then bound by that decision. If we can be of any further assistance in this matter or any other please don not hesitate to contact my colleagues in branch. Kind regards, Laura@FarrellHeyworth

Dear Ms Ryan, Thank you for taking the time to leave us a review. I'll pass your kind comments on to Katrina and the rest of the Poulton team who will be delighted to hear you found them patient, professional, enthusiastic and knowledgeable. We always strive to offer the very best customer service and we're so pleased you found this to be the case. If we can be of any further assistance please don't hesitate to get in touch. Kind regards, The Farrell Heyworth Team.

Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.

Hi Laura, thanks for getting in contact with us. I have investigated this matter further with our lettings department and I believe we are now working with you to resolve the problem and are liaising with the landlord to organise the required repairs. If you have any further queries please contact the Preston lettings department on 01772 888012.

Hi Danny, Thanks for taking the time to leave us a review. We're really disappointed to hear that you've received unsatisfactory service, particularly when attempting to arrange a viewing of one of our clients properties. Are you still looking to view the property? If so please can you forward your contact details along with the address of the property to marketing@farrellheyworth.co.uk and we will contact you to rearrange a viewing at your earliest convenience. Kind regards, Laura Gittins | Marketing Manager | Farrell Heyworth

Hi Anna, Thanks for getting in touch. Unfortunately I'm not able to identify the property you are renting with out the address as I'm unable to find your surname in our system. Please call our specialist lettings department on 01204 374265 and they will be able to deal with your enquiry. Thanks for getting in touch. Kind regards, Laura Gittins Marketing manager - Farrell Heyworth

Hi Ms Boka, I'm sorry you have had some difficulties with your rental property. Farrell Heyworth have dealt with this property on what is known as a 'let only' basis. This means that we were employed bu the owner of the property to find a suitable tenant (in this case, yourself). From that point onward the responsibility for any maintenance of the property and the management of any fees paid, is that of the landlord. Farrell Heyworth cannot, legally, have any further dealings with money that you may have paid to the landlord or arrange any maintenance to the property. I will try to telephone you today to discuss this matter further and provide any assistance I can. We would suggest that any complaint you may have in this instance should be raised with your landlord. Kind Regards, Adam Anderton - Lettings Centre Manager, Barrow

Dear Mr Pomfret, We're sorry to hear that there have been some problems with your mothers tenancy. I'm unable to investigate this further without the tenants name and address. My colleagues have no record of an unresolved complaint. Customer service is very important to us, if this matter is still unresolved can you please ask your mother to contact us as a matter of urgency. Kind regards, Laura@FarrellHeyworth

Thank you for taking the time to get in touch with us. Can I firstly apologise for any inconvenience suffered by your friend in relation to these missed viewings. We take customer service very seriously here at Farrell Heyworth Morecambe and we are very disappointed that your friend was inconvenienced on two occasions due to our error. This is highly unusual for this branch and our company as a whole. We contacted your friend at the first opportunity once we had undertaken a full investigation of this matter and explained how these mistakes have occurred and my colleague in our lettings department has made a personal assurance that we will conduct another viewing at your friend’s convenience. We fully understand yourself and your friend's frustration about this matter and we are now doing everything we can to resolve it to your friends satisfaction. It is hoped, that through our extensive register of rental accommodation, we will be able to help your friend to find a suitable property as soon as possible. Kind regards, Laura Gittins Marketing Manager, Farrell Heyworth

Hi Ms Boka, I'm sorry you have had some difficulties with your rental property. Farrell Heyworth have dealt with this property on what is known as a 'let only' basis. This means that we were employed bu the owner of the property to find a suitable tenant (in this case, yourself). From that point onward the responsibility for any maintenance of the property and the management of any fees paid, is that of the landlord. Farrell Heyworth cannot, legally, have any further dealings with money that you may have paid to the landlord or arrange any maintenance to the property. I will try to telephone you today to discuss this matter further and provide any assistance I can. We would suggest that any complaint you may have in this instance should be raised with your landlord. Kind Regards, Adam Anderton - Lettings Centre Manager, Barrow

Dear Mr Quinn, Unfortunately we have no record of anyone by this name purchasing a property with us, we would be grateful if you could contact us as soon as possible with the property address so that we can locate our records regarding this specific transaction. We would offer the following advice to any property purchaser in these circumstances: In the situation which you describe, whereby a property has a room advertised as a loft living space, we would clearly state that this does not necessarily constitute a room with planning permission but that a purchaser may use that space in any way they choose. We would always advise that it is a purchasers responsibility to carry out the necessary legal checks to ensure they are fully informed about the planning status of the property they are purchasing. We would advise any purchaser who is dissatisfied with the state of any property on move in to contact their solicitors as a matter of urgency. This is a legal matter and the selling agent cannot take any responsibility for the condition of the property which has been purchased. We aim to provide our clients with excellent communication. Our telephone lines are open from 8am-8pm Monday - Friday, 9am - 5pm Saturday and 10am - 4pm Sunday. As previously stated we have no record of your name in our system. We take customer service extremely seriously, if you wish to discuss this matter please contact our Lancaster branch on 01524 842222 Kind regards, Laura@FarrellHeyworth

Hi Laura, thanks for getting in contact with us. I have investigated this matter further with our lettings department and I believe we are now working with you to resolve the problem and are liaising with the landlord to organise the required repairs. If you have any further queries please contact the Preston lettings department on 01772 888012.

Dear Mr Merivale, Thanks for getting in touch with your concerns. We are keen to hear all feedback from our clients and actively consider it when planning changes to our customer service policy. All applications are dealt with by our lettings department as expediently as possible. Occasionally applications take longer than expected due to delays regarding third parties which are beyond our control. Communication with our clients is very important to us. Our lettings team are constantly working hard behind the scenes to ensure all matters are dealt with as quickly as possible and are in contact with clients as and when they have information to share. Our lettings team at Preston would be more than happy to discuss your concerns further. Please feel free to contact them on 01772 888012. Kind regards, Laura@FarrellHeyworth