Trusted Agent profile
Verified
★★★★★
4,707 reviews across 18 offices and 1 platform
Farrell Heyworth has 4,707 reviews across 18 offices (Blackpool, Bolton, Lancaster, Thornton Cleveleys, Birkdale, Ormskirk, St Annes, Chorley, Preston, Fulwood, Garstang, Penwortham, Barrow in Furness, Morecambe, Poulton le Fylde, Bamber Bridge, Leyland and Carnforth) and 1 platform, rated 4.5 out of 5 overall. Farrell Heyworth has the most, 546. Checked 9 October 2026.
4,707
Reviews on Google
All 18 offices
Farrell Heyworth's 18 offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Farrell Heyworth. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSold for full asking price within a week! Also very good financial advice 👍 …
Hi Adam, We're delighted to hear that we sold your property so quickly and got such a great result. Our mortgage advisers work hard to ensure the advice they give to our clients is just right for your circumstances so it's great to hear this went well too. If we can be of any further assistance we're here to help. Kind regards, Laura @FarrellHeyworth
2/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleI was ask about new dishwasher from 4 years with no results.i check my contract and it is part of my kitchen. Last friday we try to let to know to the agency that wind destroy our fence. Lady which pick up the phone said That we hawe to find somebody to repair that frence.
Hi Anna, Thanks for getting in touch. Unfortunately I'm not able to identify the property you are renting with out the address as I'm unable to find your surname in our system. Please call our specialist lettings department on 01204 374265 and they will be able to deal with your enquiry. Thanks for getting in touch. Kind regards, Laura Gittins Marketing manager - Farrell Heyworth
1/5
GoogleRating only, no written review.
1/5
GoogleArranged a viewing for the following day and no one turned up! We rang them and were told there was no viewing booked!
Dear Ms Ali, Thank you for taking the time to get in contact with us. We're sorry if you have been caused any inconvenience when trying to view the property of your choice. We appreciate that missed viewings can be very inconvenient for both buyers and sellers and so we view your comments very seriously. We would be grateful if you could contact the branch on 01204 399388 so that we may investigate this further and ensure that no further errors occur. Kind regards, Farrell Heyworth
1/5
GoogleI was ask about new dishwasher from 4 years with no results.i check my contract and it is part of my kitchen. Last friday we try to let to know to the agency that wind destroy our fence. Lady which pick up the phone said That we hawe to find somebody to repair that frence.
Hi Anna, Thanks for getting in touch. Unfortunately I'm not able to identify the property you are renting with out the address as I'm unable to find your surname in our system. Please call our specialist lettings department on 01204 374265 and they will be able to deal with your enquiry. Thanks for getting in touch. Kind regards, Laura Gittins Marketing manager - Farrell Heyworth
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you so much for your kind review. Please get in touch if we can provide any further assistance. Kind regards, Laura@FarrellHeyworth
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave a review. We hope we can help you again in the future. Kind regards, Laura @FarrellHeyworth
5/5
GoogleRating only, no written review.
1/5
GoogleI have never encountered service as relaxed as that offered by the Lettings division of Farrell Hayworth (FH). I rarely leave reviews online but was so disappointed by the time FH took dealing with my tenancy application that I wish to warn others who may need an application dealt with quickly: I paid an £150 fee for a reference check on the 15th August, and only now just signed a tenancy agreement to begin the 9th November (nearly 3 months). It took 2 weeks for FH to even send me the application form. Over the course of the tenancy application I had to call them on average 2-3 times a week for updates. They were very polite on the phone (would love to share a pint with Stuart), but they lack any sense of urgency and rarely call back on request (perhaps a fifth of my calls were returned). Please note that their agency fee is non-refundable.
Dear Mr Merivale, Thanks for getting in touch with your concerns. We are keen to hear all feedback from our clients and actively consider it when planning changes to our customer service policy. All applications are dealt with by our lettings department as expediently as possible. Occasionally applications take longer than expected due to delays regarding third parties which are beyond our control. Communication with our clients is very important to us. Our lettings team are constantly working hard behind the scenes to ensure all matters are dealt with as quickly as possible and are in contact with clients as and when they have information to share. Our lettings team at Preston would be more than happy to discuss your concerns further. Please feel free to contact them on 01772 888012. Kind regards, Laura@FarrellHeyworth
2/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleVery poor unprofessional service . The marketing advisor was very efficient and professional but was not backed up by service I was given
1/5
GoogleThe most shocking service I have ever known. Discusting the way they treat there paying customers Never I repeat never rent from farrell and heyworth . They've got my mother living in a third world house which is in such a state it's almost inhabitable. She's been emailing them asking them to fix the problems for over 12 months and still nothing has been done . She's never missed a single months rent although I'm trying to get her to stop paying bless she won't . It's like they just don't care . Happy to take your money but unwilling to stand by there part off the contractually agreement. If your looking to rent try everywhere else first !
1/5
GoogleI was ask about new dishwasher from 4 years with no results.i check my contract and it is part of my kitchen. Last friday we try to let to know to the agency that wind destroy our fence. Lady which pick up the phone said That we hawe to find somebody to repair that frence.
Hi Anna, Thanks for getting in touch. Unfortunately I'm not able to identify the property you are renting with out the address as I'm unable to find your surname in our system. Please call our specialist lettings department on 01204 374265 and they will be able to deal with your enquiry. Thanks for getting in touch. Kind regards, Laura Gittins Marketing manager - Farrell Heyworth
1/5
Google…
Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. We would like to look into this further on your behalf and would be grateful if you could contact us at headoffice@farrellheyworth.co.uk with any further details about the issues you have experienced. Kind regards, The Farrell Heyworth Team.
1/5
GoogleBeyond useless, communication nil, I appointed them to manage a property I have on the rental market, in a buoyant rental market it took them from end of August to May to find me a tenant, I have complained to Head Office at Lancaster and got nowhere, their excuse for the property not letting was "the area" as I am ninety miles away I have been at their mercy; they are outstanding at baiting and playing for time with possible tenants, not sure I understand their excuse of "the area" as a much smaller house next door to mine came up and it was let by a different agent within two weeks and it was for the same rent. Dreadful at communication, I have posted keys, cheques and sent emails NONE of which have EVER been acknowledged. Anything they can get wrong they get wrong and anything they can get right they still get wrong. Incapable of following through any arrangement they make and far too ignorant to even bother with phone calls. One star rating is one two many. They didn't even read the water meter before the tenant moved in.
Hi Miss Butler, We're sorry you have been unhappy with the service you received from our lettings team but we are very pleased your property is now tenanted. We feel it is our responsibility to ensure our landlords are satisfied that they have found the right tenant for their property, not just the first tenant and we've been working with you to ensure this is the case. Our branch manager, John Holloway, is available to discuss your current tenant or any further matters at your convenience. Kind regards, Laura @Farrell Heyworth
1/5
GoogleRating only, no written review.
Dear Mr Shah, Thank you for taking the time to leave a review. We believe your review was promoted after a property you were attempting to buy was, unfortunately, purchased by another buyer. We were instructed to market the property and, as part of our legal duty to our client, we referred all offers to their executors. We understand your frustration that you were unable to purchase the property, but unfortunately the matter was beyond our control. We are satisfied that in all respects we performed our duty to both yourself and our client in an efficient, professional and approachable manner. If we can be of any further assistance in this matter or in the future please don't hesitate to call our Fulwood branch on 01772 787666. Kind regards Laura@FarrellHeyworth
1/5
GoogleRating only, no written review.
Dear Mr Shah, Thank you for taking the time to leave a review. We believe your review was promoted after a property you were attempting to buy was, unfortunately, purchased by another buyer. We were instructed to market the property and, as part of our legal duty to our client, we referred all offers to their executors. We understand your frustration that you were unable to purchase the property, but unfortunately the matter was beyond our control. We are satisfied that in all respects we performed our duty to both yourself and our client in an efficient, professional and approachable manner. If we can be of any further assistance in this matter or in the future please don't hesitate to call our Fulwood branch on 01772 787666. Kind regards Laura@FarrellHeyworth
1/5
GoogleRating only, no written review.
Hi Mr Gohar, We're sorry to hear you felt our service warranted a 1 star review. Unfortunately, after searching our database, we have no record of any dealings with yourself. We'd be grateful if you could give further details about either yourself or the property you have contacted us in relation to, so we can investigate this further. Regards, Laura@FarrellHeyworth
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Farrell Heyworth has 4,707 reviews across its 18 offices, rated 4.5 out of 5 overall: 4,707 on Google. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Farrell Heyworth has the most, with 546 reviews rated 4.6 out of 5, followed by Farrell Heyworth with 490.
Farrell Heyworth, Highfield Road FY4 2JA; Farrell Heyworth, 35 Churchgate BL1 1HU; Farrell Heyworth, 53a Market Street LA1 1JG; Farrell Heyworth, Landmark House, Cleveleys Avenue FY5 2UH; Farrell Heyworth, 14 Post Office Avenue PR9 0US; Farrell Heyworth, 2 Church Street L39 3AN; Farrell Heyworth, 48 Wood Street FY8 1QG; Farrell Heyworth, 1 High Street PR7 1DN; Farrell Heyworth, 48 Lune Street PR1 2NN; Farrell Heyworth, 309 Garstang Road PR2 4XJ; Farrell Heyworth, 7 High Street PR3 1FA; Farrell Heyworth, 50 Liverpool Road PR1 0DQ; Farrell Heyworth, 210 Dalton Road LA14 1PN; Farrell Heyworth, 3-7 Victoria Street LA4 4AE; Farrell Heyworth, 8 Chapel Street FY6 7BQ; Farrell Heyworth, 201 Station Road PR5 6LB; Farrell Heyworth, 23 Hough Lane PR25 2SB; Farrell Heyworth, 26 Market Street LA5 9JX.
Yes. In The Trusted Agent 2026 awards: Farrell Heyworth, Barrow in Furness won Gold; Farrell Heyworth, Lancaster won Gold; Farrell Heyworth, Bolton won Gold; Farrell Heyworth, Chorley won Gold; Farrell Heyworth, Blackpool won Gold; Farrell Heyworth, St Annes won Trusted Agent; Farrell Heyworth, Thornton Cleveleys won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.