Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
2,368 reviews across 10 offices and 4 platforms
Enfields has 10 offices, in Bournemouth (two offices), Southampton (three offices), Bitterne, Pontefract, Eastleigh, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 2,368 reviews on four platforms, rated 4.5 out of 5 overall.
1,865
Reviews on Google
All 10 offices
133
Reviews on Facebook
All 10 offices
183
Reviews on View Agents
All 10 offices
187
Reviews on Trustpilot
All 10 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 47 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat service from everyone at Enfields who assisted my partner and I in securing a flat. Shannen was superb and very patient when showing us multiple flats, Louise made an effort to reshow a flat to my partner and Annah was so helpful when Shannen was away, finalising our contracts. Incredibly helpful and very professional. Would 100% recommend this company to anyone looking for a property.
5/5
GoogleWe have used Enfields lettings for a few years on a property managed level. The fees are decent and competitive with other agents and the service we have received has been very good. They are quick to respond to issues and after 2 years, we just had a turnaround of tenants in and out very quickly, with Enfields arranging the cleaning and maintenance in between very quickly, so it was fresh for the new tenant.
5/5
GoogleThe whole moving in process with all the papers and requirements was very smooth with Annah, she has guided us all throughout and made sure that we understood every step of the way. The entire team seem to be very efficient with their work. Thank you so much, we appreciate all the help and guidance. Many thanks! Marjorie & Jyle Kristine
5/5
GoogleI have just let my property through Enfields Shirley and I cannot recommend them highly enough. From the start, it has been an easy and stress free experience with Louise guiding and supporting me through the whole process. Louise’s communication and efficiency has been exceptional and nothing was too much trouble. I have dealt with a number of other lettings agents previously, both good and bad, but it makes such a difference when you find an agent that actually cares, is so personable and takes care of your property as if it were her own. I cannot thank Louise enough and she is an absolute asset to the company. I will only ever use Enfields in the future.
5/5
GoogleMyself and my fiancé worked with annah to let our first home. To say that annah helped is an understatement, the work she put in to accommodate us to this property, the consistent support, reassurance, everything. This woman deserves the best. Thank you annah for your endless support.
5/5
GoogleThanks to Annah Gee I got the perfect home for my family and I.the best part was the process was so fast and smooth she made everything so easy for us. Thanks Annah Gee🙏🏽 …
5/5
GoogleEnfields have managed my rental property for numerous years . I deal directly with Emily & occasionally Genevieve who are both responsive , professional and supportive. Any questions or queries are dealt with efficiently, taking the occasional stresses of being a land lady away! Highly recommend
5/5
GoogleLovely experience, process of renting was smooth and efficient
5/5
GoogleVery accommodating and lovely people with kinded heart that ready to help and achieve your goals to have your desired home.
5/5
GoogleVery professional team, Annah has been amazing! very happy with my new place :-)
5/5
GoogleAbsolutely fantastic customer service from Sarah and Jen if all staff were this polite and helpful company’s would thrive each time I have called in they were helpful in every way could not fault them thank you and keep up the great service you provide
5/5
GoogleShannen from the Shirley branch helped us with finding our rental place within a very short period of time and she is an absolute life saver for that! The process is fast and easy. Thanks!
5/5
GoogleI have used Enfields on multiple occasions and always find them helpful. I have dealt with Louise who is very professional and knowledgeable, will definitely use again.
5/5
GoogleEverything was smooth with Enfield's sorting our new rental accommodation. Shannen Keegan was really helpful at every step of the way.
5/5
GoogleLouise and the team at Enfields took the stress out of renting my parent's property. The whole process was straightforward and professional with a personal touch. Their fees are also very reasonable and they didn’t quote me high and then haggle like other companies, they just came straight in with a reasonable fee. Would definitely recommend them!
5/5
GoogleHave found the property management team wonderful & helpful. Happy with all the works carried. Thanks to Morgen, Sarah & Genevieve who iv been in recent contact with, all the best to the team
1/5
GoogleFor all students seeking house-shares, I’d be doing a disservice by staying silent about this estate agency. They made our university experience miserable for nearly a year. When we moved in, the flat was unliveable. It smelled of damp and cigarettes, with burns and stains all over the carpet and walls. Several light fixtures didn’t work, the shower door was removed, and the list of issues goes on. I had to move out immediately and stay in an Airbnb, as it was impossible to live there. I promptly emailed the agency with photos, asking for repairs within a week and some compensation. I received slow responses, and when I had to move back in due to starting a new job, the flat was still in disrepair. They replaced some carpets and did a poor job on the rest, ignoring most of the issues I raised. They seemed unconcerned for our safety, whether it was the landlord or the agency. When they did respond, they defended the landlord as a “lovely person,” but that did nothing to improve our living conditions. We were forced to live in a vermin-infested flat. To their credit, they sent pest control several times, but even the pest control company mentioned that Enfields had a reputation for not getting landlords to pay for necessary repairs. They informed us that the pest problem was ongoing and that we weren’t told before signing the lease. Had we known, we would not have moved in. This wasn’t the only time we were warned about the agency. When we had a faulty boiler that made loud noises, we contacted the company Enfields recommended for out-of-hours issues. The company informed us they wouldn’t come out unless it was an emergency because Enfields couldn’t get their landlords to pay. The boiler was only “fixed” near the end of our tenancy when the landlord decided to sell the flat. Ironically, the plumber had previously claimed there was nothing wrong, despite the pressure gauge being at zero. This resulted in a high gas bill for us. Throughout the tenancy, the agency did just enough so we couldn’t say nothing was being done, but they never fully fixed or apologized for the issues. Yet, they repeatedly assured us that our landlord was a lovely man, as if that excused their incompetence. When we moved out, in what I can only assume was a poor attempt at humour, they attempted to claim over £700 from our deposit, despite the fact that one of the bedrooms had such severe damp and mold that I had to throw away clothes and an expensive mattress topper. At first, they admitted the damp issue, so we bought a dehumidifier and requested compensation. They asked for the receipt and promised to reimburse us but never did. Later, they sent an agent who claimed there was no smell. This baffled us, especially when their post-inventory noted that the room smelled strongly of mildew, damp, and mold. But, nevertheless, our landlord was apparently a lovely man, so I guess that is a justifiable resolution to the 11 months & two weeks of incompetency. We left the flat smarter and more cautious about renting. I now warn everyone I know who is looking to rent or buy. If Enfields ever responds to this review (which would be a miracle), please note that I have records of all communication, photos, and even testimonies from the previous tenants. I’m more than happy to sit down and discuss everything with them. Enfields and the mysterious landlord, have the day you deserve.
1/5
GoogleI called to ask some details about agency. Firstly I spoke to a trainee member of staff. They asked many questions but when I asked what their commission rate was they refused to discuss. Was passed to another member of staff who was very rude and suggested I went elsewhere. You just lost a potential sale !!!!
Good morning, My staff are highly trained with many years experience. They ask numerous questions so we can ensure we deliver the best possible experience to our clients. The fees are discussed at the appointment along with our highly rated service which is appropriate and ensures that our clients fully understand what they are paying for. I would also like to comment that our staff will not tolerate rude and hostile behavior regardless of how frustrated you might be. regards Chris Heaps (Managing Director)
1/5
GoogleIf you ever wondered what it might feel like to communicate via smoke signals across the Atlantic, may I introduce you to Enfields Bournemouth. Their communication skills make carrier pigeons seem cutting-edge, and they approach urgent repairs with the urgency of a snail considering a marathon, particularly when our house became a miniature Niagara Falls for over 7 months. Leaking ceilings? Ah, just part of the ambiance, apparently! As for deposit returns, well... ever played Monopoly and landed on “Go to Jail” for the tenth time in a row? That sinking, unjust feeling sums it up. Enfields seems to think they’ve entered the high art of creative writing when it comes to making up reasons to keep as much of your deposit as possible. Want to be charged for wear and tear? Or maybe you fancy some unsubstantiated cleaning fees? They've got you covered. What really stings is after chatting with friends who rented through literally *any* other agency, they had zero of these problems. Responsive agents, honest communication, and *actual* repairs, what a concept! To sum it up, renting with Enfields is like trying to have a coherent conversation with a wall, you end up with nothing but frustration. But hey, if you’re after a lesson in patience, or need an excuse to buy a bucket for your living room, look no further! Honestly, in all seriousness, save yourself the time and hassle and go with anyone else. Especially if you are a student, you will be at the bottom of their priority list.
1/5
GoogleSTUDENTS DON’T RENT HERE💥 Enfield’s are known for being awful to their student tenants. Last year we were given a contract to sign that was £600pcm only for them to phone a month later and change the rent to £1000pcm because they ‘read the wrong advert.’ The agent who showed me the property, proceeded to lie over the phone and tell me she definitely told me it was £1000 despite pictures, notes and messages proving otherwise. They also then revealed that despite saying the contract had been completed by all parties, the landlord had never signed it and so it wasn’t a valid contract and therefore we couldn’t challenge it. It’s come to my attention that numerous of my peers have been falsely advertised too, being sold completely different properties and moving in to something entirely different. If you are a student, don’t rent via them, there are far nicer companies in bournemouth who care about student wellbeing.
5/5
GoogleEnfields helped me & my housemates secure a house with little time before the university year started, courtesy of Nicole Brown who helped us step by step in order to secure the house and getting the keys. making sure we stayed in the loop on what to do and how to do it. very professional and kind.
5/5
GoogleEnfields have been more than helpful in obtaining a Tenant for our Flat situated within our home Premises. I would in particular like to thank Jack and Hanna for their help and advice. Many thanks
Thank you for your 5 star review, much appreciated!
5/5
GoogleWe have been with Enfeilds for years. Bethany has been our property maintenance support manager for a long time, and has provided us with an honest, excellent and professional service. Morgan is another agent we have had the pleasure of dealing with lately, he is very friendly and considerate, which creates a good working relationship between us all. As experienced long term tenants, Enfeilds have provided us with the best, fairest and quickest service.
Hi Kelly, glad you had a great experience with Bethany & Morgan! Thank you for your 5-star review, much appreciated!
5/5
GoogleI dealt with Enfields for my recent property purchase. Jonathan negotiated the sale and then Rachael took it through to completion. The team are friendly, helpful and responsive. Rachael was fantastic when we hit delays in the process and helped get it all moving again. I’ll certainly be in touch when I come to sell.
Hi Kathryn, glad you had a great experience with Rachael! Thank you for your 5-star review, much appreciated!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.
The 10 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
47 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.
