Trusted Agent profile

Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

★★★★★ Great

1,253 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,253 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,239

Reviews on Google

All 8 offices

Facebook logo

3.5 / 5

11

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Countrywide office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Thank you Countrywide and Kirsten for helping our family to relocate smoothly here in Scotland! We were treated with kindness and compassion during our unique situation and are very pleased with all the staff and support they provide. The transition into our new home was smooth which truly helped relieve the stress of moving!

Nicola · 19 August 2025 · Countrywide Hamilton

Agent replied · 9 September 2025

Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Excellent Lettings team! My property was taken care of from the start by the amazing and friendly Kellie who came out within a days notice to value the property and reccomend how we marketed it. Her knowledge of the market is genuinely invaluable and helped me achieve more than I was looking for on the rent. Then, Jamie and Lewis both took over all the admin and finer details, getting a tenant lined up within a working week of it going online for me. Well done gents your professionalism and organisational ability is second to none, by far the best Lettings company I have ever dealt with. All of the team here are super friendly and genuinely just want to help. I have tried many different agents before of varying effectiveness but Countrywide west end have been without doubt the best I’ve ever dealt with.

Remastered · 18 August 2025 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 16 April 2026

Thank you for the amazing review! We are delighted to hear that our team provided excellent service and helped you achieve more than you expected with your property. Our goal is always to exceed our customers' expectations and we are thrilled to have earned your trust as the best lettings company you have ever dealt with. We look forward to continuing to provide you with top-notch service in the future. Kind regards, Maggie, Customer Relations.

5/5

Google

Recently sold my property through Countrywide (Glasgow city team), and it was a great, stress-free journey from beginning to end. I’d especially like to mention Ryan, Jodi, and Sophie Aitkens, who were incredibly helpful and friendly throughout the whole process. Their communication was outstanding, lightning-fast responses to every query I had! Thank you so much for everything. I’ll definitely be recommending this fantastic team to others!

John · 16 August 2025 · Countrywide Glasgow (71)

Agent replied · 16 April 2026

Thank you for the glowing review of our Countrywide (Glasgow city team)! We are thrilled to hear that your property selling journey was stress-free and that our team, especially Ryan, Jodi, and Sophie Aitkens, provided exceptional communication every step of the way. It was a pleasure working with you and we greatly appreciate your recommendation. Thank you for choosing us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Rating only, no written review.

Raj · 16 August 2025 · Countrywide Glasgow (71)

Agent replied · 16 April 2026

It’s lovely to know you had such a great experience, thank you for your feedback! We’d welcome any further details you’re willing to share.

5/5

Google

Great team, made renting our new flat so much easier! Thanks to Jamie as well for being such a great help with us since we’re both first time renters, he was always there to answer any questions we had.

Alistair · 16 August 2025 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 16 April 2026

It’s really lovely to read another 5* review. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Feedback and Support Team.

5/5

Google

Excellent support and advice from a very capable team. Most impressed by the staff. First class.

John · 15 August 2025 · Countrywide Lanarkshire (43 Townhead)

Agent replied · 13 November 2025

Thank you for your glowing 5* review John. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Dealt with Kirsten Tait in the process of renting a property was all done very quickly and all forms and communications delivered quick and very easy to understand.

Caylea · 10 August 2025 · Countrywide Hamilton

Agent replied · 9 September 2025

Thank you for the kind words! We're thrilled to hear that your experience with Kirsten was efficient and straightforward. Our team strives to make the rental process as easy as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Honestly from start to finish this company and the staff are utterly amazing. This is the 4th time now I have used them for a transaction between buying and selling, there is nowhere else I would go! Gavin Dillon put my mind straight at ease when coming out to value my house and gave me a real insight into what was realistic and achievable and how we could maximise the price we got for selling. The negotiator Megan McPherson then did unbelievably well at keeping us updated with every viewing, every note of interest and guided us through the process, she even got us more than we expected for the house. A total professional I cannot thank her enough for her help and always friendly manner. I’ve tried many different estate agents before coming to countrywide and they are BY FAR the best out there. Thank you guys as always!

ReubenM882 · 28 July 2025 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 16 April 2026

Hello Reuben, Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experiences with Gavin and Megan, and that they were able to assist you so effectively. Your continued trust in us means a lot, and we're delighted to be your go-to estate agents. Best regards, Lucy, Customer Relations Team

5/5

Google

I would like to say a massive thanks to the team for all the help and assistance on the sale of our house. From Stuart evaluating, Cecilia and Gemma in the office arranging viewings and keeping us up to date.

Graeme · 27 July 2025 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 28 December 2025

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Couldn't ask for more! The sale of my flat was completely smooth sailing - Countrywide handled everything perfectly and the communication was great. Can't recommend them enough.

Lauren · 22 July 2025 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 26 August 2025

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.

1/5

Google

The worst of worst communication Iaps I have ever seen. I have recently moved out from one of the properties managed by countrywide. At the end of tenancy, I’ve completely taken care of Cleaning myself by booking a private cleaners and have steam cleaned the carpet and give the property as it is when it was handed over to me. But the property management team have charged my total deposit for Cleaning. The provider me with an initial report after end of the tenancy Which states the property is clean and there is no need of any further cleaning. But all of a sudden, they’re saying that Properties is not clean and they’re charging me my entire deposit to clean the house. They’re completely robbing the tenants. They are providing me the quotes For Cleaning without any company name or a cleaner name on it, which clearly says they’re robbing the tenants. Never trust countrywide. Never in your life, trust countrywide.

Saikrishna · 16 July 2025 · Countrywide Hamilton

Agent replied · 12 November 2025

We apologise for any inconvenience caused during the end of your tenancy. We strive to provide transparent and fair services to all of our tenants. Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Friendly and professional service received from everyone on the Countrywide Team that assisted us. Good clear and concise communications and very efficient. An excellent client experience, and even better with a speedy sale and completion.

David · 16 July 2025 · Countrywide Glasgow (71)

Agent replied · 16 April 2026

Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.

1/5

Google

Absolute shambles avoid buying anything from this shambolic organisation

James · 16 July 2025 · Countrywide Glasgow (71)

Agent replied · 16 April 2026

Hello David, Thank you for sharing your feedback with us. I'm sorry to hear about your experience and would like to understand more about what happened. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team

5/5

Google

The Glasgow rental market is really not great at the moment and I was having a heck of a time. From the minute I enquired, to the viewing and every step since, Hannah at Countrywide has been absolutely smashing. So supportive, friendly and helpful. It's all been very smooth and easy. Thanks so much for all the support!

Andy · 16 July 2025 · Countrywide Glasgow (71)

Agent replied · 16 April 2026

Hello Andy, Thank you so much for your wonderful 5* review! I'm thrilled to hear that Hannah has been supportive, friendly, and helpful throughout your experience with us. Your kind words mean a lot, and we're delighted that everything went smoothly for you. Best regards, Lucy, Customer Relations Team

4/5

Google

Rating only, no written review.

Rose · 16 July 2025 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 16 April 2026

Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!

5/5

Google

Been a landlord with Countrywide for a good number of years now and cant fault their service. Reece is my current property manager and is certainly one of the better ones. Very helpful guy :)

Owen · 16 July 2025 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 16 April 2026

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

In April, we worked with Countrywide to sell our home in Glasgow, and they were excellent from start to finish. Hannah Shearer and her team were exceptional. Gavin came out personally just days after our first email to provide a price evaluation. Once we decided to go with Countrywide, they wasted no time, taking photos and preparing a full marketing package for a later launch. Hannah priced the property strategically to attract maximum interest. After going live, we had numerous viewings, which led to several strong offers. Within a week, we accepted an offer well above our asking price. Throughout the process, Hannah and her team were not only highly efficient and productive, but also an absolute pleasure to work with.

Jacob · 16 July 2025 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 16 April 2026

Thank you so much for choosing Countrywide to sell your home! We are thrilled to hear about your positive experience with our team, especially with Hannah and Gavin. It was our pleasure to work with you and we are delighted to have helped you achieve a successful sale. Thank you for your kind words, we truly appreciate it! Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

From start to finish I can not fault Countrywide,from Andrew first visiting, Lesley and Julie dealing with the listing,to the final sale,great communication and made what was a difficult process for us very straight forward,would highly recommend

Chris · 16 July 2025 · Countrywide Lanarkshire (43 Townhead)

Agent replied · 13 November 2025

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.

5/5

Google

Richard was out poc for valustion etc. Friendly, informative and helpful. Lesley, Robin and Julie have been on the ball throughout our viewings/selling process. As we move towards completion, we have every faith that the Kirkintilloch team have it covered.

Gill · 16 July 2025 · Countrywide Lanarkshire (43 Townhead)

Agent replied · 13 November 2025

Hello Gill, Thank you so much for your wonderful 5* review! We're thrilled to hear that Richard, Lesley, Robin, and Julie have provided you with friendly and helpful service throughout your selling process. We appreciate your trust in the Kirkintilloch team as you move towards completion. Best regards, Lucy, Customer Relations Team

5/5

Google

Countrywide have managed lettings for a flat of mine in Glasgow for the last seven years. Hannah Bonnar has been dealing with it recently and the recent changeover to a new tenant was handled very quickly and efficiently. All financial transactions are processed on time, with very good communication and no fuss. Excellent service on all fronts.

Murray · 12 July 2025 · Countrywide Glasgow (71)

Agent replied · 16 April 2026

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.

5/5

Google

Kirsten Tait was very helpful and patient with me since im a first time tenant.she explained every detail with passion and very polite too.

Memory · 11 July 2025 · Countrywide Hamilton

Agent replied · 9 September 2025

We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!

4/5

Google

Good service, very helpful. Good for answering all the questions needed and reassuring. Thanks Kirsten Tait

Paris · 11 July 2025 · Countrywide Hamilton

Agent replied · 9 September 2025

Thank you so much for the kind words! It was a pleasure assisting you and I'm glad I could answer all your questions. Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

We have recently rented a home with Countrywide and the whole experience was very positive. Kirsten was fantastic to deal with, very knowledgeable, friendly and polite, and I’d say she went over and above to make sure everything worked out as it should.

Ross · 11 July 2025 · Countrywide Hamilton

Agent replied · 9 September 2025

Hello Ross, Thank you for your wonderful 5* review! I'm delighted to hear that your experience with Countrywide was so positive and that Kirsten provided such excellent service. We truly appreciate your kind words. Best regards, Lucy, Customer Relations Team

5/5

Google

Kirsten was amazing at getting us the place we wanted, she is a credit to the company and was kind and helpful throughout the whole process.

Emily · 11 July 2025 · Countrywide Hamilton

Agent replied · 9 September 2025

Thank you for taking the time to leave us this great 5* review Emily. Kind regards, Lucy, Customer Feedback and Support Team.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards: Countrywide, Hamilton won Gold; Countrywide, Lanarkshire won Trusted Agent; Countrywide, Lanarkshire won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent