Countrywide Residential Lettings reviews

★★★★★ 5/5

Google

From the first moment Jennifer Middleton reached out to myself and we were starting early and to be organised with renewing my mortgage I knew I was in great hands. Renewing your mortgage can be overwhelming and especially with my 12 hour shifts and staying in contact with Jennifer. From the start Jennifer was professional and patient on getting the process started and keeping me posted with updates throughout the whole process. I can’t thank Jennifer enough what a lovely person! The level of communication was exceptional by email and phone calls and meetings and Jennifer going out her working hours to chat to myself after my shifts and when I had any questions always prompt to help and answer. In the end Jennifer secured myself a deal to suit myself and my finances which is comfortable and affordable, all thanks to Jennifer’s expertise. Countrywide Hamilton very lucky to have Jennifer such an amazing hard working employee like Jennifer who knows her job inside and out.

Mairead · 16 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of using the services of Countrywide in Hamilton, and I cannot recommend this agency highly enough. From the very first contact, the entire team was polite, professional, and incredibly helpful. Every member of staff made me feel welcome and supported throughout the process. However, I would especially like to highlight the outstanding service provided by mortgage advisor Mrs.Jennifer Middleton. Mrs. Middleton approaches each client individually and selectively, taking the time to fully understand their unique circumstances. She carefully tailors mortgage solutions to match current financial situations, ensuring that every detail is thoroughly considered and secured, both for now and for the future. Her depth of knowledge and expertise are truly exceptional. What impressed me most was her remarkable commitment. Mrs. Middleton provided advice and support not only during working hours, but also responded to emails and even text messages from home. Mrs Middleton supported me more than my solicitor did, which is why I do not recommend her at all. Her dedication went far beyond what I have ever experienced before. This was my third property purchase, and I have never had such a solid, knowledgeable, and dependable mortgage advisor. In fact, Mrs. Middleton supported me even more than my own solicitor, which speaks volumes about her professionalism and care. I wholeheartedly and confidently recommend Mrs Jennifer Middleton to anyone, especially those with complex cases or high expectations. Her wealth of knowledge, attention to detail, and genuine commitment to her clients are truly outstanding. Once again, Mrs. Middleton, thank you for the excellent work and exceptional support. It has been greatly appreciated.

Angelika · 16 March 2026

★★★★★ 1/5

Google

The worst of worst communication Iaps I have ever seen. I have recently moved out from one of the properties managed by countrywide. At the end of tenancy, I’ve completely taken care of Cleaning myself by booking a private cleaners and have steam cleaned the carpet and give the property as it is when it was handed over to me. But the property management team have charged my total deposit for Cleaning. The provider me with an initial report after end of the tenancy Which states the property is clean and there is no need of any further cleaning. But all of a sudden, they’re saying that Properties is not clean and they’re charging me my entire deposit to clean the house. They’re completely robbing the tenants. They are providing me the quotes For Cleaning without any company name or a cleaner name on it, which clearly says they’re robbing the tenants. Never trust countrywide. Never in your life, trust countrywide.

Saikrishna · 16 July 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️ Jennifer Middleton is amazing. She was super approachable and helpful whenever we had questions, and made buying our first home and sorting out our mortgage 2 years later easy whilst working around our schedules. Highly recommend! April and James

April · 16 March 2026

★★★★★ 1/5

Google

Abysmal service. The landlord is as unhelpful as the agency. They have attempted to deduct £140 from my deposit without properly checking the facts, claiming it was for removing a wardrobe that the landlord herself came and removed. They have also tried to charge me for issues they failed to identify before I moved in and are now attempting to pass those repair costs onto me. Fortunately, I have email evidence and photos of the property. Hannah Alison Hutchison of 9 Coldstream Street, G72 0SR will not be getting a penny from my deposit. This will be disputed in full. It took 5 weeks to respond regarding the deposit. However, they called me at 9am on the day I was due to return the keys, pushing for a time so they could move a new tenant in immediately. That urgency clearly does not extend to returning deposits. They were also quick to ask me to provide photos of the property so they could relist and advertise it straight away. I was rushed into the property without basic checks being completed. The heating was not working, leaving me without heating for weeks. I then had to wait around for engineers who failed to attend and then spend a full day dealing with a boiler replacement. The gas safety check was also due, resulting in further time I had to take out to deal with it. All issues that should have been done prior to me moving in, but they were too rushed to keep their rent money coming through. The cooker hood was not working since move in and took 9 months of repeated chasing before it was fixed. I was also promised new gates at front and back of properry, and repainting, neither of which were carried out. The back gate was only replaced when a storm disintegrated the "gate" that was in place at the time. Overall, a very poor and frustrating experience from start to finish. And still ongoing. Goodluck to the new tenants, with your disgusting junkie neighbours too.

A · 26 March 2026

★★★★★ 5/5

Google

Really pleased with the help we received during the process of renting our first flat. We had dealt with Ellie and honestly couldn't fault the customer service at all. Everything was dealt with so swiftly and professionally. Everyone was incredibly patient and understanding with us as. Thanks again its all so appreciated 😊 …

Leonie · 3 September 2025

★★★★★ 5/5

Google

My personal experience with Ellie and Aidan was second to none! It was a pleasure dealing with them at Countrywide Hamilton and I would strongly recommend their skills, attitude and professionalism to anyone, including family and friends. Thanks again Aiden and Ellie for your time and effort. Stuart.

Stuart · 29 October 2025

★★★★★ 5/5

Google

Would Definitely recommend to anyone buying or selling a house. Nicole was extremely friendly, helpful and really helped make what can be a stressful process really easy and straightforward.

Chris · 9 April 2026

★★★★★ 5/5

Google

We were paired with the lovely Jennifer Middleton who was our mortgage advisor from the start and if it wasn't for her we would not be sat in our first home!! From the start Jennifer talked us through the full process, took the time to answer any worries or anxieties we had going into the application, she was so supportive and positive, and made the full experience so seem less and as easy as possible for us, we were always updated, super easy to contact her with any questions and the positivity she provided through the the whole application genuinely helped us feel at ease, couldnt of asked for a better advisor or a better experience with our first home, Jennifer thank you for everything you done for us, and thank you for helping us get our first home ❤️🏡

Natalie · 16 March 2026

★★★★★ 5/5

Google

Thank you to Mollie, Nicole, Claire and Amy for all of the help with my house sale. Everything was really easy, nothing was a hassle to them.

Amie · 2 April 2026

★★★★★ 5/5

Google

Absolutely first class service. We had a few blips along the way with an offer falling through and so we moved to Countrywide. From beginning to end the service from them was super efficient. They had a vision for how to sell the property and get an offer that worked for us. They absolutely delivered and we got a huge volume of support from Nicole and the team. They weren't the cheapest of the estate agents we spoke to but I honestly believe that the other agencies would not have got quite the return that we managed. So it paid for itself.

Paul · 18 April 2024

★★★★★ 5/5

Google

Thank you Nicole and team for all your help in selling my house. From start to finish, 5 stars.

Jordan · 9 April 2026

★★★★★ 5/5

Google

My experience with Countrywide have been outstanding. I was really nervous about the selling/buying process but knew i needed somewhere bigger and had to sell. Nina came and gave me a valuation and put my mind at ease straight away. She wasn’t pushy or pushing for me to sell. She gave me the few days i needed to think about what i wanted to do. Once i decided to sell, the home report and photos were done a few days later. Once the photos were done, the ad was online the same day within an hour and i had my first viewing booked in within 20 mins. Nina, Laura, Nicole and Patricia have been great keeping me updated along the way from start to finish. i couldn’t recommend Countrywide enough. Fantastic staff and even better service

Shona · 16 December 2025

★★★★★ 5/5

Google

Nicole made everything so easy for me. Would recommend to anyone looking to sell.

Alan · 12 April 2026

★★★★★ 5/5

Google

We have recently rented a home with Countrywide and the whole experience was very positive. Kirsten was fantastic to deal with, very knowledgeable, friendly and polite, and I’d say she went over and above to make sure everything worked out as it should.

Ross · 11 July 2025

★★★★★ 5/5

Google

"The team was extremely helpful, responsive, and professional throughout the process. My property was let out within just a few weeks. I’d like to give a special thanks to Kirsten and Skye, who handled my case and went above and beyond to …

Balazs · 16 May 2025

★★★★★ 5/5

Google

We would like to pass on our thanks for all the hard work done by all the excellent staff at Countrywide Hamilton especially Laura / Patricia / Nicole / Nina over the last couple of months, especially after our house sale recently fell through...New appointments were made and Today we received a verbal and written offer for our house subject to the sale of the buyers house. Many Thanks again from both of us it is really appreciated by both off us John & Lynn Blantyre

John · 18 June 2023

★★★★★ 5/5

Google

Nicole and the team at Countrywide Hamilton have been extremely professional and helpful when selling my house. My house was sold extremely quickly. They got in touch promptly in relation to viewings and guided me through the whole process when offer was received. I would not hesitate to recommend them to friends and family. 10/10 for customer service and very knowledgeable team!

Elizabeth · 18 May 2024

★★★★★ 1/5

Google

Nicole was unhelpful and rude

Carol · 19 March 2026

★★★★★ 5/5

Google

Although the leasing process (from searching an appropriate accommodation to renting it) is elaborate in Scotland, Countrywide Estate and Letting agency made the process streamlined and easy for me. Eilidh and her team provided an excellent personalised service that every client expects from a service provider. They made the process hassle-free and easy. The agents at Countrywide help you in each step; from viewing to moving.

Sarvesh · 18 February 2024

★★★★★ 5/5

Google

Dealt with Kirsten Tait in the process of renting a property was all done very quickly and all forms and communications delivered quick and very easy to understand.

Caylea · 10 August 2025

★★★★★ 5/5

Google

We had a really good experience using Countrywide. We dealt with Kirsten and she was always very quick at getting back to us and arranging viewings for us and was always very polite and helpful.

Gemma · 25 April 2025

★★★★★ 5/5

Google

I’ve dealt with this company renting for a good few years Nikki Kaur my property manager is an angel sent from heaven always helps and gives advice she’s always on the ball keeping me updated on any repairs don’t no what I would do if Nikki wasn’t there. Keep up the good work

JF · 16 February 2026

★★★★★ 5/5

Google

Myself and my partner have used Jennifer Middleton as our mortgage advisor and she’s been nothing short of incredible! Being first time buyers, we weren’t entirely clued up on the whole process but with Jennifer’s guidance and knowledge, the whole things been a breeze. Couldn’t recommend any higher!

Brandon · 16 March 2026