Trusted Agent profile

Countrywide reviews in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

★★★★★ Great

1,249 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,249 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,235

Reviews on Google

All 8 offices

Facebook logo

3.5 / 5

11

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

Reviews may appear on more than one platform.

Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Countrywide office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Outstanding service from Jennifer at Countrywide Hamilton! Jennifer has been an absolute superstar throughout the whole process of arranging my mortgage. Her knowledge, professionalism and, above all, her patience have been outstanding. Buying a home and arranging a mortgage can feel incredibly daunting, but Jennifer made the whole experience so much easier. She was always on hand to answer my questions, explain everything clearly and guide me through each step. I genuinely don’t know what I would have done without her support and expertise. The level of service Jennifer provided far outweighed the cost and I couldn’t be happier with the help and guidance I received. I would highly recommend Jennifer and Countrywide Hamilton to anyone looking for mortgage advice. An absolute pleasure to deal with from start to finish. Thank you so much Jennifer! ⭐⭐⭐⭐⭐

Lisa-Marie · 9 October 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

Thank you for your wonderful review! We are thrilled to hear about your positive experience with Jennifer. Her dedication and expertise truly shine, and we are proud to have her on our team. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Thanks very much to Ashton & Aiden for their outstanding customer service and helping us move into our new rented apartment!

Kyle · 7 October 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

Thank you for your wonderful feedback! We're thrilled to hear that Ashton and Aiden provided you with outstanding service during your move. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

So disgusted with countrywide,my daughter met chloe from Hamilton branch to rent out a flat.....no response for nearly 2 weeks and my daughter was phoning every day and leaving a message to see what was happening, absolutely disgusting practise can't even phone the girl back and worst of all its the flat downstairs from her mum so she will end up seeing who gets it,all they had to do was answer her and tell her yes or no......i will be taking this further to their head office!

Davy · 5 October 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Genuinely can't recommend enough. Been dealing with Rebecca Harper and I almost wish I had more reasons to give her a call. Always makes sure I fully understand next steps and just a genuine pleasure to deal with whenever I've had to get in touch. Not had much interaction with the rest of the staff team but if they're half as caring, understanding and enjoyable to deal with as Rebecca has been, you'll be in safe hands!

Shannon · 27 September 2026 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 11 October 2026

Thank you so much for your kind words! We are thrilled to have Rebecca on our team and to hear that she has provided exceptional service to you. We pride ourselves on having a caring and dedicated staff, and we are confident that you will have a great experience with the rest of our team as well. Kind regards, Lucy, Customer Relations.

1/5

Google

Genuinely has been a miserable experience trying to rent an flat with this agency. Lack of follow ups with the landlord that have caused over a week delay in my move-in, which could have been completely avoided considering the flat has been completely vacant for weeks.

Mahmood · 21 September 2026 · Countrywide Airdrie

Agent replied · 12 October 2026

Sorry to hear this, Mahmood. Unfortunately this landlord is a large family so communication can sometimes take quite a while. I appreciate it slowed the final move in. Sorry for the inconvenience.

5/5

Google

Jennifer was sensational. She kept things clear and explained anything we didn’t quite understand. As first time buyers she really made the experience. Would recommend her to anyone! She got us a smashing deal on our mortgage and a tasty cashback offer too. We originally had another offer of a mortgage and Jennifer came in and blew it out the water. She was easy to reach throughout the whole process and went out of her way to help us. She really did go above and beyond and we cannot thank her enough!

Aarron · 12 September 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

Thank you for your kind words, we're thrilled to hear that Jennifer provided you with an outstanding experience as first time home buyers. Making the process clear and securing a great deal for our clients is our top priority. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

From start to finish the whole team at countrywide made it extremely easy for me and my partner to sell our property and also to buy another can’t thank them all enough service was amazing always so polite and helpful

Jamie · 12 September 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.

1/5

Google

I rented a property from countrywide, had a really bad experience there were issues with leaks, which they took weeks on end to fix, at one point we were living there with a really bad smell coming from the bathroom as the toilet was leaking we suffered for weeks on end, kept telling us they couldn’t get hold of landlord to get permission for repairs, absolutely sick, didn’t carry out gas safety checks we were there over a year, the carbo monoxide alarm wasn’t working, before i left I cleaned the property thoroughly left it absolutely sparkling as I wanted my deposit back, but guess what it’s been nearly 4 months and they are fighting me to keep my deposit saying the property wasn’t cleaned and I had damaged the property, I don’t know how they are getting away with all these lies just to steal my deposit . One unhappy and angry tenant , I would give them a minus star if it was possible , getting through wasn’t easy sometimes it was a couple of days before I had contact with them

SHAHEDA · 12 September 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Massive thank you to Jennifer Middleton for all her help during the process of buying our first home. From viewing a property to having an offer accepted and completing the mortgage application all in one day!!! Jennifer went above and beyond, staying up late to get it all sorted for us!! We were stressed on how to start off and go through the whole process being first time buyers but Jennifer helped us through the whole thing, keeping in contact and helping us look. This has been such a stress free time and it’s all thanks to Jennifer! Cannot recommend her enough, thank you so much for everything you have done for us! Such an amazing advisor as well as an approachable lovely person!

Emma · 12 September 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

Thank you for your kind words and congratulations on your new home! It was a pleasure assisting you and making the process stress-free. We are delighted to hear that Jennifer provided exceptional service and we will be sure to pass along your compliments. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We chose Countrywide Burnside after they were recommended to us by a family member, and we’re really pleased that we did. Mollie Cassidy was our sales adviser and negotiator, supported by Rhys and Valentina, and the whole team were excellent throughout. Mollie gave us great advice about getting the property onto the market quickly, along with a pricing strategy that proved to be spot on. We were kept well informed about the high level of interest and the many viewings, and in just over a week we received a fantastic offer which we were delighted to accept. Selling a family property as part of an estate can be a difficult process, but Mollie and the team made the selling side of things straightforward and stress-free. I wouldn’t hesitate to highly recommend Mollie and the team at Countrywide Burnside to anyone looking for an estate agent.

Ronnie · 11 September 2026 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 11 October 2026

Thank you for your kind words! We're so glad to hear that Mollie and our team were able to provide you with excellent service. We pride ourselves on making the selling process stress-free and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

First time buyer and Countrywide were great. They handled everything from my 1st viewing of the property to receiving the keys. They were always happy to help with any questions I had and helped me every step of the way. A special mention to Jennifer Middleton the morgage adviser. She was fantastic from start to finish and went way above and beyond to help me get everything set up. She was always at the other end of the phone and was extremely knowledgeable about every aspect of my move. This whole experience was nowhere near as stressful as it could have been without Jennifer and I would highly recommend her and Countrywide Hamilton for any sales or purchase.

Kevin · 12 August 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

Thank you for your amazing review! We are thrilled that your first experience with us at Countrywide Hamilton was a positive one. We are dedicated to providing exceptional service and we are delighted that Jennifer went above and beyond to make your move stress-free. Thank you for your recommendation, we truly appreciate it. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Jennifer Middleton has been amazing during the whole process of my buying my first property. With regular updates and step by step guidance Jennifer was there every step of the way. Fantastic communication and top noche customer service i wouldn’t have gone anywhere else. Thank you Jennifer for everything !

Keira · 12 August 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

"Thank you so much for your kind words! We are thrilled to hear that our team member Jennifer provided you with fantastic communication and top notch customer service during your first property purchase. It was our pleasure to guide you through the process and we are grateful for your trust in our company. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Jennifer has been amazing through out our experience with country wide made everything easy to understand for myself as a first time buyer. would use her services again.

Heather · 12 August 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

Thank you so much for your kind words, it was a pleasure assisting you as a first time buyer. I'm so glad I could make the experience easy and understandable for you. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I was introduced to Jennifer Middleton at Countrywide Hamilton by a friend who couldn't speak highly enough of her, and I'm so glad they did. Before being introduced to Jennifer, I'd used another mortgage advisor but had found the whole process confusing and frustrating. Communication was difficult, and I often struggled to get hold of them. Jennifer was the complete opposite from day one. She was incredibly friendly, professional and approachable, and took the time to explain everything clearly throughout the process. As a first-time buyer, there were a lot of things I was unsure about, but Jennifer always made sure I understood my options and felt comfortable with every decision. What really stood out was how much she genuinely cared. She always responded quickly to calls and emails, and even got in touch outside of normal working hours to make sure I had everything I needed. Nothing ever felt like too much trouble. Buying your first home can be stressful and uncertain, but Jennifer made the whole experience feel manageable and easy. She genuinely went above and beyond, and she's also just a genuinely lovely person to deal with.I couldn't recommend her highly enough.

Matthew · 12 August 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

Thank you so much for taking the time to leave such a heartfelt review! We are thrilled to hear that you had a positive experience working with Jennifer. She truly goes above and beyond for all of her clients and we are so glad that you felt supported throughout the whole process. It was our pleasure to help make your first home buying experience easy and stress-free. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I have recently used Nicole and team at country wide Hamilton to sell our house. I had the best experience from Start to finish and I can’t thank you all enough. Nicole came highly recommended so it was an easy decision when speaking to Nicole that I trusted Countrywide as our estate agent. 2 weeks from being on market we have accepted an offer and the whole process has been so smooth. Thank you again. Highly recommend to anyone choosing an estate agent you can trust. Dalia and Chloe also were amazing! Thank you ☺️

Lauryn · 12 August 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

Thank you for your excellent 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Rating only, no written review.

Jeroen · 12 August 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.

1/5

Google

My partner has made several requests for a home report and a viewing appt for a house i am interested in and have had nothing from them. All they were interested in was valuing my house with the view to selling my property. After not getting our requested home report or viewing or even a response i have now cancelled them from valuating my house or selling it. I think they are an absolute disgrace. Somebody is trusting them with selling their property and they are so lazy and inept that they cant even follow up on requested information. This makes me so angry to the point i am considering going to the property for sale and telling the owners of our experience when interested in buying their house. Shame on you Countrywide Burnside

Kev · 11 August 2026 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 11 October 2026

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I cannot recommend Mollie and the team at countrywide burnside enough ! I bought my first home from her and when it was time to get a bigger place she made the whole process go soo smooth ! From sourcing a new place to selling and it felt like a Great personal service and always there to give advice and we’re not pushy at all like other estate agents we contacted. I would also recommend using their in house Mortage services too it makes the whole process soo much easier than before Declan has been absolutely amazing also! If I could give them more than 5 stars I would! Thank you all soo much!

Ciaran · 11 August 2026 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 11 October 2026

Thank you for your glowing review! We are so glad you had a smooth experience with our team. Our priority is providing a personal and stress-free process for our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Very pleased with the service I received from Mollie, Rebecca, Rhys, Hollie and Valentina while selling my property. Always very courteous and personable on the phone, with extremely prompt text and email updates regarding viewings and offers on the property. I had 40+ viewings within a very short space of time and obtained a good price. If I were to sell any property in the future I would happily go back to Countrywide Burnside.

Julie · 11 August 2026 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 11 October 2026

Thank you for choosing Countrywide Burnside for your property sale! Our team of Mollie, Rebecca, Rhys, Hollie, and Valentina are elated to hear that you were pleased with our service. We pride ourselves on being courteous, personable, and prompt with updates to ensure a successful sale. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We can't thank the team at Countrywide enough for all their help and support throughout our sale. After having a really poor experience with another estate agency and then having an offer fall through, we were feeling quite stressed and unsure about the whole process and whether to even sell. From the very first meeting with Molly, who came out to our house, we felt much more positive and reassured. Nicole was our main point of contact and was absolutely fantastic throughout. She kept us updated every step of the way, was always quick to respond to any questions, and genuinely cared about helping us get the best outcome. Claire was also lovely to deal with and always helpful whenever we spoke with her. What stood out most was how approachable, supportive, and professional the whole team were. Selling a house can be incredibly stressful, but they made the process so much easier and gave us confidence when we needed it most. We are so grateful for all their hard work and wouldn't hesitate to recommend Countrywide to anyone looking to sell their home. A special thank you to Nicole, Claire, and Molly.

Henna · 12 July 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

Thank you so much for your excellent 5* review! We are thrilled to have been able to make your selling experience a positive one. Our team is dedicated to providing top-notch support and professionalism every step of the way. We truly appreciate your trust and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I had an excellent experience working with this property agent. Nikki Kaur is professional, responsive, and knowledgeable throughout the entire process. They kept me informed at every stage, answered all my questions promptly, and made everything smooth and stress-free. I highly recommend their services to anyone looking to buy, sell, or rent a property. Thank you for your outstanding support!

Saeed · 12 July 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Paula sold my Aunts house and took a lot of the stress off I would recommend this branch for the helpfulness of the staff Thank you

Sandra · 11 July 2026 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 11 October 2026

Thank you for taking the time to share your experience with us, we're thrilled to hear that Paula and our team were able to make the selling process easier for your aunt. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We recently just purchased our first home and I cannot recommend Jennifer Middleton enough! We were really nervous and as first time buyers, we were really apprehensive about where to start and how the full process worked. Jennifer was so approachable, made us feel so comfortable and was able to answer any question we had ( in simple terms as we were clueless!). By far the best mortgage advisor about and an even lovelier person! Thank you again Jennifer! X

Erin · 12 June 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

We are so happy to have helped make the process of buying your first home less daunting. It was a pleasure working with you and we wish you all the best in your new home. Kind regards, Lucy, Customer Feedback and Support Team

4/5

Google

We had the opportunity of using the services of Countrywide, Hamilton branch during the purchase of our first property. Mrs Jennifer Middleton was our Mortgage Advisor and she rendered excellent services all through the process of the purchase. She was very dedicated, committed and paid attention to details. Her wealth of knowledge is exceptional and we would not hesitate to recommend her to anyone in need of the services of a Mortgage Advisor.

M · 12 June 2026 · Countrywide Hamilton

Agent replied · 12 October 2026

Thank you for choosing Countrywide and trusting Jennifer to guide you through your first property purchase! We are thrilled to hear about your positive experience and will make sure to pass on your kind words to Jennifer. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards: Countrywide, Hamilton won Gold; Countrywide, Lanarkshire won Trusted Agent; Countrywide, Lanarkshire won Trusted Agent.

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