Countrywide Glasgow reviews

★★★★★ 5/5

Google

We had a very positive experience throughout our tenancy. From the beginning to the end, the service was professional, effective, and well-organized. We would like to express our gratitude to Mr.Jamie in particular for the excellent assistance provided throughout the entire tenancy. Jamie was consistently helpful, responsive, and ensured that any queries or issues were handled promptly and smoothly. Overall, we are pleased with the service and would happily use Countrywide again in the future. Please convey our Thanks to Landlord as well for being kind and supportive throughout the tenancy period.

Shameem · 16 February 2026

★★★★★ 5/5

Google

Met with Gavin to discuss sale of a flat. He was both friendly and professional and provided excellent advice relative to the sale and marketing of the property. All costs were explained at the outset and there were no surprises. Special mention to Megan and the others in the team who kept me fully informed throughout the marketing and sales process. Would have no hesitation in recommending them.

Eric · 19 March 2026

★★★★★ 5/5

Google

Overall, I have a very efficient service from Countrywide as property managers who have looked after my rental property for some 15 years.They respond promptly to tenant’s concerns; notify me in a timely fashion when these arise and arrange for these to be resolved, always first liaising with me and to seek authorisation. Whilst this may not always have been the case in the early years the service and communication have improved enormously in recent years. Reece has been designated my named contact and this has made a reassuring difference.

UnumLifework · 16 October 2025

★★★★★ 5/5

Google

In April, we worked with Countrywide to sell our home in Glasgow, and they were excellent from start to finish. Hannah Shearer and her team were exceptional. Gavin came out personally just days after our first email to provide a price evaluation. Once we decided to go with Countrywide, they wasted no time, taking photos and preparing a full marketing package for a later launch. Hannah priced the property strategically to attract maximum interest. After going live, we had numerous viewings, which led to several strong offers. Within a week, we accepted an offer well above our asking price. Throughout the process, Hannah and her team were not only highly efficient and productive, but also an absolute pleasure to work with.

Jacob · 16 July 2025

★★★★★ 5/5

Google

Excellent Service and a Smooth Letting Experience I recently let my property through Countrywide West End and was thoroughly impressed by their professional, efficient, and caring service. A special thanks to Kellie who handled everything with clear communication, market knowledge, and great attention to detail, making the whole process seamless. Jamie also provided helpful support and was always approachable when needed. The team’s collaborative approach truly stood out. I highly recommend Countrywide West End to anyone letting their property.

Resilda · 16 June 2025

★★★★★ 5/5

Google

Selling our flat after 21 years and how the experience has changed since we first sold a flat in 1984! So glad we went with Countrywide in Glasgow West End. Meghan was truly helpful and professional and guided us through with daily calls and updates and was always available to us at the end of the phone. Thanks Meghan and your colleagues.

Betty · 16 September 2025

★★★★★ 5/5

Google

The process began with Gavin who knows his stuff, he got our house up on the market quickly with quality images. Hannah and the team (Daisy, Sophie, Megan) then stepped in and were influential in the selling of my property, organising 26 viewings!! It was a smooth process from start to finish with Countrywide - Couldn’t recommend enough.

Grania · 16 October 2025

★★★★★ 5/5

Google

Lewis from Countrywide Lettings West End provided excellent service throughout the viewing process. He was professional, patient, and thorough during both the virtual and in-person viewings, and took the time to answer all my questions. I’d be very happy to deal with Lewis and the team again in the future.

Helene · 21 December 2025

★★★★★ 5/5

Google

We’ve had a great experience so far renting through countrywide west end! Jamie and Kellie were very helpful in getting us moved into our new flat: swift in their email replies and friendly in person.

Kallum · 16 March 2026

★★★★★ 1/5

Google

I instructed a solicitor to submit an offer on a property through this agency, and it was verbally accepted. However, shortly afterwards, I was informed that we would need to wait three months before concluding the missives because a tenant was still living in the property. This was never disclosed in the advertisement, which I found misleading. As we could not wait that long, we suggested proceeding as normal. We made it clear that if the conveyancing process was completed within the three-month period, we were willing to wait for the tenant to move out, provided that we would become the new landlords and receive the rental income during the remaining notice period. However, the agent stated that we would not be entitled to any rental income during this time. This was both unexpected and unreasonable. As a result, we decided not to proceed and instead chose to rent another flat. Unfortunately, we then encountered another issue with a staff member named Jamie from Countrywide. Our experience with him was also very disappointing. His communication came across as rude and unprofessional. We politely asked whether a viewing could be arranged on a specific day, explaining that we live far from Glasgow, yet his response was abrupt and dismissive, simply stating, “we don’t have access on that date!” without any courtesy or attempt to accommodate. The tone, particularly the use of an exclamation mark, made the response feel even more discourteous and unprofessional. Overall, I would not recommend this agency.

Timothy · 26 March 2026

★★★★★ 5/5

Google

Really great team who helped me rent out my flat in Glasgow. There was lots of last minute things to sort and the countrywide team were very responsive and made sure everything was ready for the tenants. They were very straightforward ti deal with and always friendly/helpful. Would recommend to anyone looking to rent out their property in the area.

Euan · 16 June 2025

★★★★★ 5/5

Google

Excellent letting agent team, they are professional, approachable and always quick to help with any questions or concerns. Everything was handled smoothly with care, which makes a huge difference. I appreciate their honesty and support through out the year. Specially thanks to Lewis, Reece, and of course to Kellie as always.

Ashley · 16 September 2025

★★★★★ 5/5

Google

I had a really positive experience using Countrywide West End to rent out my flat and wouldn’t hesitate to recommend them to anyone looking to do the same. I always felt they were giving me sound advice from years of experience in the business and brought up useful points that I wouldn’t have thought of myself. They also ran a very personalised service. Yasmin worked hard to find the correct tenants for me and my flat, there was no pressure to accept tenants quickly, and I always felt they gave me honest and insightful feedback after each viewing. Yasmin went the extra mile, even removing some leftover boxes from the previous tenants so that I didn’t have to come and do that myself from Inverness! Their communication by phone and email was excellent and I really appreciated that I was always kept in mind and in the loop. It was very convenient that I could communicate with them via WhatsApp because I don’t have a good phone signal where I work.

Katie · 6 June 2024

★★★★★ 5/5

Google

Aiden & Jamie were fantastic to us when we were looking for a flat to rent throughout the process. They guided us from the initial viewing to move-in day in just three weeks, and were so helpful. The flat had an issue with a utility license on move-in day which they sorted straight away - class service!

Gwion · 4 May 2025

★★★★★ 2/5

Google

If you're a landlord and want to rent out your apartment, I don't recommend it. In Scotland, the entire system favors tenants. Furthermore, there's a significant problem with tenants refusing to vacate in this country. You'll not only lose money but also a lot of peace of mind, and no one will help you. Similarly, buying to let isn't a good business; you'll be charged a lot in taxes and management fees.

Angelica · 16 February 2026

★★★★★ 5/5

Google

I dealt with Jamie Sidebotham in helping myself and my partner move into a new flat. Communication was great, things moved along quickly and all was in order. Thank you Jamie and team

Ryan · 27 November 2025

★★★★★ 5/5

Google

From the initial meeting with Gavin and on to the sales team the sale of our house could not went smoother. At the outset Gavin gave us an estimate of sale price and a top end possible sale and to our delight the resulting sale exceeded the top end price. It is worth mentioning that we expected the property to be on the market for months but sold in six weeks. I would, without hesitation, recommend Coutrywide , Byres Road to anyone intending to sell their property in north Glasgow. A big thanks to all the team.

Daniel · 14 February 2024

★★★★★ 5/5

Google

I live in York so Kellie and Lewis and Jamie went about re-letting my Thornwood flat including arranging the various certificates and of course finding new tenants. Absolutely brilliant from start to finish - can't recommend highly enough. Thanks.

Stuart · 16 September 2025

★★★★★ 5/5

Google

Yasmin was absolutely amazing during our letting process! She was polite, professional and friendly. Yasmin was quick to respond to any questions we had and made the process very easy. She kept us informed at all times about anything we needed to do and was a delight to work with!

Rebecca · 16 April 2025

★★★★★ 5/5

Google

Great team, made renting our new flat so much easier! Thanks to Jamie as well for being such a great help with us since we’re both first time renters, he was always there to answer any questions we had.

Alistair · 16 August 2025

★★★★★ 5/5

Google

Fantastic and very professional service. Communication was excellent. And made everything really easy for me being a first time landlord. Would highly recommend. Many thanks Kellie, Jamie, and Lewis 🙂 …

John · 28 October 2025

★★★★★ 5/5

Google

We went through the process of renting a flat through Countrywide Byres Rd. All the team was incredibly friendly and efficient, we worked with Jamie primarily who was able to answer any and all quiries we had and overall made the experience simple, stress-free and enjoyable.

Amy · 16 May 2025

★★★★★ 1/5

Google

Country wide on Byres road is a shocking lettings for young professionals. Ashton Russel has ignored all of both mine and my flat mates calls and ignored every email sent regarding arrangement to remove furniture from our flat (which we had to do to get our deposit back) however he Did not Reply to any email or return any call to arrange a date. Is this the appropriate conduct for a portfolio manager? Purposely went out his way to make sure we couldn’t get our deposit back. On one occasion my flat mate phoned his office number where he failed to correctly place her on hold and we heard him making snarky comments at a fellow agent for transferring her call to him? Countrywide also arranged to have a contractor re tile our bathroom floor and to do this they had to remove the bathroom door then reconnect it after. Country wide charged us £402 claim For apparently “tampering and damaging door” could two 5ft3 girls really take a door off it’s hinges? Again no reply when I asked him this. For someone working in law I whole heartedly know that there has been mass company negligence in regards to both mine and my flat mates care and financial security.

Rhianna · 17 September 2023

★★★★★ 5/5

Google

Many thanks to the Countrywide team @ Byres Road for making the letting process very simple and straightforward. Kellie and Jamie provided excellent guidance and support throughout the entire process. Both were very professional and quickly answered all questions. Their industry knowledge is second to none. The landlord online portal makes it very easy to track what's happening with the tenancy. I initially thought the letting process was going to be complicated, but Countrywide made it easy. For a stress free, quick and simple letting process I would highly recommend Countrywide 👍

Tom · 17 September 2023