Trusted Agent profile
★★★★★
1,253 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,253 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
11
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
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Countrywide's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleLaura Campbell was incredibly helpful and responsive when helping list our flat after we moved away. Thanks Laura!
Thank you so much for your kind words! I'm thrilled to hear that Laura provided excellent support in helping you list your flat. We appreciate your business and wish you the best in your new location. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleReally good experience with Laura. She was helpful, easy to communicate with, and sorted things quickly. Thanks again!
Thank you so much for your kind words! We're thrilled to hear that Laura provided you with excellent service. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleAfter a 16 month tenancy I am afraid I have to change my review. I would not recommend this letting agency. Any verbal agreements made at the beginning of the tenancy will be "forgotten", flat inspections are set up to have you fail when you get to stage of claiming your deposit back, incidents that are reported are either actioned late, or totally ignored because you have put your notice to leave in. If you do need to use this letting agent I recommend getting absolutely everything you discuss or agree in writing. I have been a private tenant for years and this has been the worst letting experience I have ever had.
Hello Linda, Thank you so much for your wonderful 5* review! We're thrilled to hear that Lois was able to assist you so effectively and that you found her friendly and responsive. Best regards, Lucy, Customer Relations Team
5/5
GoogleThank you to Mollie, Nicole, Claire and Amy for all of the help with my house sale. Everything was really easy, nothing was a hassle to them.
Thank you for the positive feedback! Our team is dedicated to making the process as smooth and hassle-free as possible for our customers. We're thrilled that you had a great experience with us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Googlethank you countrywide in Hamilton for dealing with the sale of my house very happy with the service i received and would definitely recommend you 5 stars
Thank you for your kind words and for choosing us to handle the sale of your house. We are thrilled to hear that you were happy with our service and would be honored to have your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleAbysmal service. The landlord is as unhelpful as the agency. They have attempted to deduct £140 from my deposit without properly checking the facts, claiming it was for removing a wardrobe that the landlord herself came and removed. They have also tried to charge me for issues they failed to identify before I moved in and are now attempting to pass those repair costs onto me. Fortunately, I have email evidence and photos of the property. Hannah Alison Hutchison of 9 Coldstream Street, G72 0SR will not be getting a penny from my deposit. This will be disputed in full. It took 5 weeks to respond regarding the deposit. However, they called me at 9am on the day I was due to return the keys, pushing for a time so they could move a new tenant in immediately. That urgency clearly does not extend to returning deposits. They were also quick to ask me to provide photos of the property so they could relist and advertise it straight away. I was rushed into the property without basic checks being completed. The heating was not working, leaving me without heating for weeks. I then had to wait around for engineers who failed to attend and then spend a full day dealing with a boiler replacement. The gas safety check was also due, resulting in further time I had to take out to deal with it. All issues that should have been done prior to me moving in, but they were too rushed to keep their rent money coming through. The cooker hood was not working since move in and took 9 months of repeated chasing before it was fixed. I was also promised new gates at front and back of properry, and repainting, neither of which were carried out. The back gate was only replaced when a storm disintegrated the "gate" that was in place at the time. Overall, a very poor and frustrating experience from start to finish. And still ongoing. Goodluck to the new tenants, with your disgusting junkie neighbours too.
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleI instructed a solicitor to submit an offer on a property through this agency, and it was verbally accepted. However, shortly afterwards, I was informed that we would need to wait three months before concluding the missives because a tenant was still living in the property. This was never disclosed in the advertisement, which I found misleading. As we could not wait that long, we suggested proceeding as normal. We made it clear that if the conveyancing process was completed within the three-month period, we were willing to wait for the tenant to move out, provided that we would become the new landlords and receive the rental income during the remaining notice period. However, the agent stated that we would not be entitled to any rental income during this time. This was both unexpected and unreasonable. As a result, we decided not to proceed and instead chose to rent another flat. Unfortunately, we then encountered another issue with a staff member named Jamie from Countrywide. Our experience with him was also very disappointing. His communication came across as rude and unprofessional. We politely asked whether a viewing could be arranged on a specific day, explaining that we live far from Glasgow, yet his response was abrupt and dismissive, simply stating, “we don’t have access on that date!” without any courtesy or attempt to accommodate. The tone, particularly the use of an exclamation mark, made the response feel even more discourteous and unprofessional. Overall, I would not recommend this agency.
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHad a very positive experience with Countrywide Kirkintilloch from the initial consultation to value my house with Ryan who was professional, friendly and very realistic about expectations to the handover to Lesley and team managing viewings. I was kept updated at all times and provided with great advice when offers were received at closing. Would definitely recommend Countrywide!!
Thank you for sharing your positive experience with Countrywide Kirkintilloch! We always strive to provide professional, friendly, and realistic services, and we're glad to hear that Ryan, Lesley, and the team made your experience a great one. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe service when selling from Paula & Ellie was amazing on the ball & constantly in touch via email or phone call’s . Would use again if selling.
Thank you for your lovely review! Our team at Paula & Ellie is dedicated to providing top-notch service and always keeping in touch with our clients. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleI had a very disappointing experience with Countrywide Scotland Sales and Letting. I booked a property viewing at 10:00 at 11 Cumberland Place and even received a message the night before around 8:00pm asking me to confirm the appointment, which I did. Based on that, I took time off work to attend. However, at the last moment, I was informed that the appointment was cancelled because the property had already been reserved. This is extremely unprofessional and a complete waste of my time. If the property was already reserved, why was I asked to confirm just hours before? This clearly shows poor organisation and lack of communication within the team. There seems to be very little respect for customers’ time and commitments. I would not recommend their service based on this experience.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleNicole was unhelpful and rude
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@Connellsgroup.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMet with Gavin to discuss sale of a flat. He was both friendly and professional and provided excellent advice relative to the sale and marketing of the property. All costs were explained at the outset and there were no surprises. Special mention to Megan and the others in the team who kept me fully informed throughout the marketing and sales process. Would have no hesitation in recommending them.
Thank you for your glowing review! We are thrilled to hear about your positive experience with our team. Our priority is to ensure a smooth and transparent process, and we are delighted that we were able to provide that for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleBought my house through Countrywide Baillieston - Nicole Dodds made it the smoothest experience ever, great service. Also used the countrywide mortgage services with Carley - again literally never had to do anything all sorted within days. Have recommended the team to those looking to move! 10/10
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleEverything ran so smoothly and easily from start to finish. Noticed property as soon as it was listed, contacted Countrywide and viewing arranged as soon as poslsible (thanks Fiona). Our daughter was able to make first viewing, second viewing arranged, again as soon as possible. Small, but important issues noticed during viewings relayed to landlord and most important rectified as before we picked up keys. All communications, phone & email from we confirmed we were keen on tenancy for the property were dealt with same day and made the whole process very simple and easy - Thank you very much Amy Mailley.
Thank you for your kind words! We take pride in providing a seamless and efficient rental process. Our team is dedicated to ensuring your satisfaction every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently had the pleasure of using the services of Countrywide in Hamilton, and I cannot recommend this agency highly enough. From the very first contact, the entire team was polite, professional, and incredibly helpful. Every member of staff made me feel welcome and supported throughout the process. However, I would especially like to highlight the outstanding service provided by mortgage advisor Mrs.Jennifer Middleton. Mrs. Middleton approaches each client individually and selectively, taking the time to fully understand their unique circumstances. She carefully tailors mortgage solutions to match current financial situations, ensuring that every detail is thoroughly considered and secured, both for now and for the future. Her depth of knowledge and expertise are truly exceptional. What impressed me most was her remarkable commitment. Mrs. Middleton provided advice and support not only during working hours, but also responded to emails and even text messages from home. Mrs Middleton supported me more than my solicitor did, which is why I do not recommend her at all. Her dedication went far beyond what I have ever experienced before. This was my third property purchase, and I have never had such a solid, knowledgeable, and dependable mortgage advisor. In fact, Mrs. Middleton supported me even more than my own solicitor, which speaks volumes about her professionalism and care. I wholeheartedly and confidently recommend Mrs Jennifer Middleton to anyone, especially those with complex cases or high expectations. Her wealth of knowledge, attention to detail, and genuine commitment to her clients are truly outstanding. Once again, Mrs. Middleton, thank you for the excellent work and exceptional support. It has been greatly appreciated.
Thank you for the amazing review of our team at Countrywide in Hamilton! We are thrilled to hear that you received top-notch service from our team and specifically from Mrs. Jennifer Middleton. Her dedication to her clients is truly exceptional and we are grateful to have her on our team. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMyself and my partner have used Jennifer Middleton as our mortgage advisor and she’s been nothing short of incredible! Being first time buyers, we weren’t entirely clued up on the whole process but with Jennifer’s guidance and knowledge, the whole things been a breeze. Couldn’t recommend any higher!
Wow, thank you for your kind words! We are so happy to hear that Jennifer was able to make your first-time home buying experience stress-free and easy. Thank you for trusting us with such an important decision. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe were paired with the lovely Jennifer Middleton who was our mortgage advisor from the start and if it wasn't for her we would not be sat in our first home!! From the start Jennifer talked us through the full process, took the time to answer any worries or anxieties we had going into the application, she was so supportive and positive, and made the full experience so seem less and as easy as possible for us, we were always updated, super easy to contact her with any questions and the positivity she provided through the the whole application genuinely helped us feel at ease, couldnt of asked for a better advisor or a better experience with our first home, Jennifer thank you for everything you done for us, and thank you for helping us get our first home ❤️🏡
Thank you so much for your kind words! We are thrilled to hear that Jennifer was able to make your first home experience a seamless and positive one. We take pride in providing excellent service and helping our clients achieve their dreams. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleFrom the first moment Jennifer Middleton reached out to myself and we were starting early and to be organised with renewing my mortgage I knew I was in great hands. Renewing your mortgage can be overwhelming and especially with my 12 hour shifts and staying in contact with Jennifer. From the start Jennifer was professional and patient on getting the process started and keeping me posted with updates throughout the whole process. I can’t thank Jennifer enough what a lovely person! The level of communication was exceptional by email and phone calls and meetings and Jennifer going out her working hours to chat to myself after my shifts and when I had any questions always prompt to help and answer. In the end Jennifer secured myself a deal to suit myself and my finances which is comfortable and affordable, all thanks to Jennifer’s expertise. Countrywide Hamilton very lucky to have Jennifer such an amazing hard working employee like Jennifer who knows her job inside and out.
Thank you so much for your kind words, we are thrilled to hear about your positive experience with Jennifer! She truly exemplifies our commitment to exceptional customer service and we are lucky to have her on our team. We are glad we could make the mortgage renewal process stress-free and help secure a deal that fits your needs. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
Google⭐️⭐️⭐️⭐️ Jennifer Middleton is amazing. She was super approachable and helpful whenever we had questions, and made buying our first home and sorting out our mortgage 2 years later easy whilst working around our schedules. Highly recommend! April and James
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleA discraceful estate agents i would not recommend them period was taken advantage of in 2009 being a first time home buyer was told countless lies miss sold into the lift scheme with lie after lie hustled into the higest lawyers in scotland by the hand of an underhanded crooked financial advisor neverl looked out for me but for himself to gain bonuses to line his greedy little pockets
Thank you for your review, it is hard to respond to a review from 17 years ago as many members of staff have changed as have processes and procedures. If you could please email us at review@Connellsgroup.co.uk and I can look into your concerns for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThank you so much Countrywide for supporting us in getting our new home. Special thanks goes to Jamie for supporting us from the viewings till we moved in. We enjoyed your service.
We are thrilled to have helped you find your dream home! Our team is dedicated to providing top-notch service, and we're so glad Jamie made your experience a great one. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe’ve had a great experience so far renting through countrywide west end! Jamie and Kellie were very helpful in getting us moved into our new flat: swift in their email replies and friendly in person.
"Thank you for choosing Countrywide West End! We're thrilled to hear that Jamie and Kellie provided top-notch service and helped make your move into your new flat a smooth and enjoyable experience. We appreciate your kind words and look forward to continuing to provide excellent service. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleCountrywide handled the sale of my flat in Glasgow. They were extremely efficient, informative and helpful. Their advice resulted in a better price than I had anticipated. I would not hesitate to recommend them. .
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI recently sold my property through the Kirkintilloch branch of Countrywide and was extremely impressed with the whole team. Ryan the valuer was incredibly helpful from the outset and gave me real confidence in the pricing and strategy. Julie and Robyn then handled the sale brilliantly, managing an unbelievable 40 viewings, securing 11 offers at closing, and achieving a sales price that far exceeded my expectations. Their communication throughout was outstanding, and their friendly team spirit really shone through. Thank you all for your fantastic work, I wouldn’t hesitate to recommend you! Many thanks, Maggie McGeady Investor, Chyrston
Thank you! We are thrilled to have exceeded your expectations and helped you achieve such a successful sale. Our team truly values customer satisfaction and always strives for the best results. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards: Countrywide, Hamilton won Gold; Countrywide, Lanarkshire won Trusted Agent; Countrywide, Lanarkshire won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
