Every review we hold for the Lanarkshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis is an amazing team I have never met before. We appreciate they did for us to buy this property. Keavy is so nice and considerate, she is really helpful and respectful. She helps us connect with seller so well and make process more easier and give sufficient information about the property. Adam who is our mortgage advisor, he is super professional and confident, he helps us to get our mortgage smoothly and gives us great advice. Highly recommended team for a property sell or purchase. Feel safe, smooth , professional, Best service!!!
Jason · 27 November 2025
Agent replied · 13 November 2025
Thank you for your glowing review! We are so glad that our team was able to provide you with such an amazing experience. We strive to make the property buying process as easy and smooth as possible for our clients. Keavy and Adam are truly dedicated professionals who are always willing to go the extra mile for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe team at Countrywide Baillieston have been outstanding in handling the sale of my property, despite a few twists and turns along the way. From Paul’s expert valuation and guidance in getting it on the market, to Keavy’s constant support with viewings, the service has been exceptional.
A special mention to Marianne, who was absolutely instrumental in securing my buyer. She single-handedly drove the sale forward, supported me through the legal process, and even helped when I was purchasing a property myself.
They turned what could have been a stressful experience into a smooth and successful one. I couldn’t recommend them more highly
Joolsw6 · 28 September 2025
Agent replied · 13 November 2025
Thank you for the amazing review! We are so happy to hear that our team at Countrywide Baillieston exceeded your expectations and made the selling process a smooth and successful one. We truly appreciate your kind words and recommendation. It was a pleasure working with you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBought my house through Countrywide Baillieston - Nicole Dodds made it the smoothest experience ever, great service.
Also used the countrywide mortgage services with Carley - again literally never had to do anything all sorted within days. Have recommended the team to those looking to move! 10/10
Kerri · 17 March 2026
Agent replied · 17 April 2026
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleReally pleased with the customer service and professionalism from Paul, Georgia, Stuart and Avril at Countrywide Baillieston. They all played their part in helping me getting my flat sold in a challenging time in the market. They kept clear communication throughout - Georgia and Avril were great at phoning me to arrange viewings and kept me in the loop at all times. A special thanks to Paul for the wonderful photos he took of my property and his local market insight due to being in the business/working in the area for a number of years.
Nicole · 10 June 2023
Agent replied · 11 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMarianne and team were very efficient and caring through the whole house sale process.Thankyou.Ralph .
Ralph · 8 September 2025
Agent replied · 13 November 2025
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFantastic!! Third time I have moved and this was our first time using Countrywide. It couldn’t have been easier from start to finish and it took away any stress we had with putting our house on the market! I just want to thank Paul first as …
Megan · 17 April 2024
Agent replied · 9 June 2024
Thanks Megan McGloan for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GooglePaul W was nothing short of a miracle for us, last minute contact to sell our home asap before we flew out to live overseas the next day. Paul was there to help and answered all my questions with very thourough advice and excellent guidance …
Keri · 17 April 2024
Agent replied · 9 June 2024
Thank you Keri Rochford for taking the time to leave us your wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany thanks to the whole team Paul Denise and Avril with the selling of my flat. Paul was excellent explaining everything from the initial valuation answered all my questions. Avril and Denise were very professional and friendly and always kept me updated of developments during the process. Great team all round thank you for all your help!!!PositiveResponsiveness, Quality, Professionalism, Value
Pauline · 27 August 2022
Agent replied · 11 June 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery impressed with the service from Avril, Paul and the team, I was given regular updates and advice, nothing was too much trouble. They made the whole process so easy and also put me in touch with their highly recommended solicitor. Well done all concerned.
Janice · 10 June 2023
Agent replied · 11 June 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany thanks to Paul, Avril and Georgia for helping us with buying our first home! The whole team was approachable, friendly and understanding!
Everyone was professional, and service was absolutely amazing every time! We couldn't have asked for a better welcome to the Baillieston community!
Ivelina · 10 June 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent staff at Countrywide Baillieston. They are polite, professional and friendly. Marianne and Paul responded promptly to our queries as they have many years of experience in this field. Much appreciated.
Safwa · 6 November 2025
Agent replied · 13 November 2025
Thank you for the kind words! Our team at Countrywide Baillieston takes pride in delivering top-notch customer service. Marianne and Paul truly are experts in their field and we are glad they were able to assist with your queries. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBaillieston branch couldn’t have been more helpful with trying to find me my first home. Thank you to Natalie, Paul & Taylor for all their help
Stephanie · 28 March 2024
Agent replied · 11 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat customer service from baillieston, helped us out with our mortgage and find our dream first home. Thank you so much Natalie, Paul & Taylor.
Hayley · 28 March 2024
Agent replied · 11 June 2024
Thank you for your fantastic 5* review and your kind words! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing services given by all staff . Mortgage Advisor David Frost and Mariaane fantastic quick services provided to us. Special thanks to all amazing staff of countrywide teams .
Shifali · 6 November 2025
Agent replied · 13 November 2025
Thank you for sharing your amazing experience with our team, we are thrilled to hear that our staff provided you with exceptional service. We are dedicated to providing quick and efficient support to all of our clients. We appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBrilliant from start to finish. Kept me informed at all times and definitely made an often stressful experience seem easy thanks to the very professional but friendly staff.
John · 8 November 2025
Agent replied · 13 November 2025
"Thank you for the amazing review! We're thrilled to know that our team was able to provide a stress-free experience for you. We always strive to keep our customers informed and provide top-notch service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe just moved into our property today, that we had bought from countrywide in Baillieston. From the viewing, to any queries we had in-between, to picking up our keys - the team have been amazing. Very friendly, helpful and informative staff, and a very quick handover for our keys - and also thank you for the lovely gift box. It made the whole experience of buying a house that little bit less stressful having a team like this go through the process with us. Highly recommend.
Christopher · 13 September 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service from start to finish. Paul the valuer knew his stuff and gave us some good recommendations to get the house market ready. We then got passed to Taylor who helped us through the process securing us viewers and then a sale in two weeks. If I could give 10 stars I would. Well done folks
Robert · 28 March 2024
Agent replied · 9 June 2024
Many thanks Robert Allan for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe bought our forever home from countrywide.
Would just like to say that you to the team and a special thanks to Avril for having the patience of a Saint to ensure everything went smoothly.
Thanks
Marco
Marco · 10 June 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleReally happy with the service provided to myself and my partner on selling our flat, and then going through the mortgage application for a house we've bought. I'd just like to mention Paul, Georgia, Avril and Stuart for the extremely professional service. Can't recommend highly enough, always there to provide updates and give great advice. Keep up the good work!
Gary · 10 June 2023
Agent replied · 11 June 2024
Many thanks Gary for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleIf I were considering selling my house, I would definitely have second thoughts about using this real estate agency. My experience with them has been quite disappointing. Every time I try to contact their office, I am met with an answering …
Craig · 17 April 2024
Agent replied · 9 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through … More
★★★★★ 5/5
GoogleI cannot thank the team enough - Avril especially, but also Paul and Denise - for all that they did to finally sell my property. The sale was fraught with issues but each member of the team went far above the call of duty in helping me sort out each single issue. I can't rate them highly enough! Totally recommended in every way.PositiveResponsiveness, Quality, Professionalism, Value
Melinda · 11 December 2021
Agent replied · 10 December 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI cannot thank the team enough - Avril especially, but also Paul and Denise - for all that they did to finally sell my property. The sale was fraught with issues but each member of the team went far above the call of duty in helping me sort out each single issue. I can't rate them highly enough! Totally recommended in every way.PositiveResponsiveness, Quality, Professionalism, Value
Melinda · 27 August 2021
Agent replied · 11 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrilliant service from the whole team. Special mention to Denise who did a fantastic job managing the whole process. Would not hesitate to recommend.
Jamie · 11 June 2019
Agent replied · 11 June 2024
Dear Mr Chisholm,
Thank you for the great review and recommendation for our staff at the Baillieston branch. I wIll pass on your kind comments to Denise and the entire team.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleFrom the minute Paul walked through my door to value my house to I handed my keys into Denise and Avril in the office, I can say they all provided me with a first class service. Not only friendly and approachable, but also thoroughly professional and courteous all the time. I would recommend countrywide to everyone.
Suzanne · 10 June 2022
Agent replied · 11 June 2024
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
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