Countrywide Residential Lettings reviews

★★★★★ 5/5

Google

Everything ran so smoothly and easily from start to finish. Noticed property as soon as it was listed, contacted Countrywide and viewing arranged as soon as poslsible (thanks Fiona). Our daughter was able to make first viewing, second viewing arranged, again as soon as possible. Small, but important issues noticed during viewings relayed to landlord and most important rectified as before we picked up keys. All communications, phone & email from we confirmed we were keen on tenancy for the property were dealt with same day and made the whole process very simple and easy - Thank you very much Amy Mailley.

Jim · 16 March 2026

★★★★★ 5/5

Google

After weeks of flat searching I got a next day flat viewing at my now new home! A lovely gentleman called Suream let us into the property and was very knowledgable about everything in the flat as well as the flat history! Robyn phoned me straight after my viewing to see whether I was interested. She quickly and efficiently ran through all of my questions to note my interest. Robyn contacted the landlord straight away and within an hour I was told the landlord wanted to put my through referencing. I was passed on to Anna who was AMAZING! Very quick responses, so friendly and all documents / introductions were very clear which made the process so smooth. I went and collected my keys from Anna and got started on my moving journey. Thank you to Anna and the team. I could not recommend you all enough!!

Emma · 16 December 2025

★★★★★ 5/5

Google

Finding a flat in Glasgow is difficult since the market is so competitive. In my nearly a month long search I had several poor experiences with other realtors. Countrywide, on the other hand, made it their priority to help me find the perfect flat and to get in in the shortest window possible. No company serves its clientele without the hard work of their employees. Anna Thomson in particular and her colleague Laura were immensely helpful and made my acquiring a flat to rent painless. I cannot thank them enough for their amazing service.

William · 16 November 2025

★★★★★ 1/5

Google

I would say this horrendous experience has left me speechless, but quite to the contrary here I am I’ve been trying to recover several months’ rent owed to me going back to summer 2024, a sum that has been acknowledged and confirmed in writing by Countrywide, following their own internal complaint process, which concluded in May 2025. After months of chasing and a formal complaint process, and despite written confirmation from Craig Andrew on 27 May that the funds would be paid within 5 working days, no payment has been made. My follow-ups on 2nd, 3rd and 4th June were ignored, and Fiona Scott & Craig Andrew have failed to provide any explanation or update or even the courtesy of a response. It now looks like the Small Claims process is my only route to recovering rent that’s being unreasonably withheld without explanation. To be clear, my issue lies solely with the Candleriggs (Merchant City) branch. I’ve had a positive and professional experience with another Countrywide branch during a property sale, and I had hoped for the same standard here. It’s extremely frustrating to be left chasing my own money, especially when Countrywide has confirmed they are holding it in their account and both the amount and their liability are confirmed in writing by them. I wouldn’t normally post something like this publicly, but after months of delays, missed deadlines and silence from the Candleriggs team in Merchant City , I feel I have no other option

H · 16 June 2025

★★★★★ 5/5

Google

I just wanted to say thank you to the team at Countrywide Lettings. Ami and Suraen were incredibly helpful throughout the whole process. They really took the time to understand what I was looking for and were proactive and supportive from start to finish. I truly appreciate all their help.

Saher · 16 February 2026

★★★★★ 5/5

Google

Chris was very helpful, friendly, and explained to me clearly the process of buying a flat as I was unfamiliar with the process and just started looking. I also got tips on good areas, told what to look out for, and he responded to my emails very quickly. If your a prospective first time buyer, you should definitely pop in for a chat!

Morgan · 16 October 2025

★★★★★ 5/5

Google

I recently purchased a property through Countrywide and had a great experience from start to finish. The team was incredibly supportive throughout the entire process. A special thanks to Sophie and Laurie, whose help made everything so much easier. Their professionalism, responsiveness, and dedication truly stood out. I’m very satisfied with the service I received, it definitely wouldn’t have been as smooth without their support. Thanks again to the entire team!

Somnath · 16 June 2025

★★★★★ 1/5

Google

I am a family with two young children, both under the age of four. Before arranging the viewing, I asked the agency to confirm whether the landlord would accept a family like ours, and I was told yes. However, after attending the viewing and submitting our application, I was informed that the landlord considers the flat too small for us. Had this been communicated from the outset, I would not have travelled such a long distance to view the property.

Timothy · 11 April 2026

★★★★★ 1/5

Google

After a 16 month tenancy I am afraid I have to change my review. I would not recommend this letting agency. Any verbal agreements made at the beginning of the tenancy will be "forgotten", flat inspections are set up to have you fail when you get to stage of claiming your deposit back, incidents that are reported are either actioned late, or totally ignored because you have put your notice to leave in. If you do need to use this letting agent I recommend getting absolutely everything you discuss or agree in writing. I have been a private tenant for years and this has been the worst letting experience I have ever had.

Linda · 2 April 2026

★★★★★ 5/5

Google

Countrywide have managed lettings for a flat of mine in Glasgow for the last seven years. Hannah Bonnar has been dealing with it recently and the recent changeover to a new tenant was handled very quickly and efficiently. All financial transactions are processed on time, with very good communication and no fuss. Excellent service on all fronts.

Murray · 12 July 2025

★★★★★ 5/5

Google

After trying a few estate agents and not feeling enough enthusiasm from them, I tried Countrywide who I’d originally bought the property from in 2018. I explained to them that I had an unusual loft-style duplex to sell and I wanted a young, modern and keen team to sell it for me. Chris and Kieran jumped at the opportunity and we became friends in the process. I needed a fast timeline and they stayed completely organised, but light hearted along the way. Where other estate agents saw an unusual layout and difficult living arrangements, they saw character and wow-factor. Countywide Candleriggs really are the A-team.

Gabriel · 16 February 2026

★★★★★ 5/5

Google

I am a landlord and have been delighted with the service provided by Countrywide Lettings. Hannah Bonnar has been my main contact and I was impressed that other members of staff could deal with my calls when Hannah wasn’t available. Most of all, I am pleased with the speed at which Countrywide found a suitable tenant and how Hannah processed everything in a quick and efficient manner. Delightful team of staff led by Fiona. Thank you Hannah, Craig & Olivia.

Denise · 14 April 2024

★★★★★ 5/5

Google

Laura Campbell was incredibly helpful and responsive when helping list our flat after we moved away. Thanks Laura!

Robbie · 2 April 2026

★★★★★ 5/5

Google

Property Manager Meaghan is very helpful and professional. She always reply my emails promptly. Lovely experience so far. Highly recommended!

Xiaoyi · 16 February 2026

★★★★★ 5/5

Google

I am a Landlord with a flat in Glasgow city, who has been living in the USA since 2010. I give Jenifer Brown and her team at the Scotland Property Management Center 5 stars. Following is a copy of my last email I sent to Jennifer: Good Afternoon Jennifer, You are a star in my show!!! You get an A+ Thank you for getting that done so quickly. I am sure you are keeping our tenant very happy, and that is excellent for our business. Yes, I am very happy with how you have managed things. I keep looking out for the surveys but they never send any to me. I am looking forward to giving you the maximum points on the survey for how you have been managing our property and communicating with me. That is not just to make you feel good as a potential side effect, it is genuinely how I feel. Feel free to share this email with your management and colleagues. Thank you. Have a blessed day. Wingrove T Jarvis MD

Wingrove · 16 December 2023

★★★★★ 5/5

Google

This weekend, thanks to Countrywide, we were able to complete the move in about two weeks from the viewing. We came to University of Strathclyde from Tokyo for a year on my husband's sabbatical. We were looking for a comfortable flat. Ami, who was in charge of us who had difficulty speaking English,She was so very kind, generous, and so quick to respond,which we really appreciate. She was very helpful in responding meticulously to those of us who were unfamiliar with the British tenant rules and living environment. On the day of the move, we were at a loss because we didn't know how to use the hot water system, but after talking to Ami, she dispatched a viewing agent the next day! (we would also like to thank Suraen, who was in charge of the viewing agent, who listened to us kindly from the viewing.) We have somehow settled down on the foundations of our lives, and my husband is finally able to concentrate on his research. We would definitely recommend Countrywide to our next professor. Thank you very very much! This weekend, thanks to Countrywide, we were able to safely move in about two weeks after viewing the house. My husband came to Strathclyde University from Tokyo for a year on his sabbatical, and we were looking for a comfortable flat. I am really grateful to Ami, who took care of us because we were unable to speak English, and she was very kind, generous, and very prompt. They were very helpful as they took great care of us as we were unfamiliar with the UK rental rules and living environment. On the day of the move, I was confused because I couldn't get hot water because I didn't know how to use the hot water system, but they sent someone in charge the next day! (I would also like to thank Mr. Suraen, the viewing agent, who kindly listened to me from the time of the preview.) Somehow, the foundation of our lives has been solidified, and it looks like my husband will finally be able to concentrate on his research. I would definitely recommend Countrywide to my next faculty member. Thank you so much!

Aso · 10 December 2023

★★★★★ 5/5

Google

Had a sticky and tricky set of obstacles to jump over when selling my flat - nought to do with Countrywide. Sophie Aitken was superb. Drilled to the source of the problem and methodically solved the issues. She was my main contact, always …

Brian · 16 June 2025

★★★★★ 5/5

Google

Lois was incredibly helpful throughout my entire experience with Countrywide Letting. After having a stressful time arranging viewings with other agents (not Countrywide) - who communicated poorly, and made little effort to accommodate in terms of viewings - Lois was always responsive, helpful, and friendly. The process spanned just over a week - a personal record for me after over seven years of renting elsewhere in the UK, and I am thoroughly impressed by the agency as a whole. Even on my viewing date, I was kept in constant communication and felt reassured and guided the entire time. Honestly, I'm so pleased with my entire experience and could not recommend Lois and the team more. Thanks so much! x

Georgie · 17 September 2023

★★★★★ 5/5

Google

I've only been in a few times, the girls were always helpful and very polite. I rented with countrywide for 13 months and everything was great, I had a troublesome landlord and countrywide made everything as smooth as possible. I had boiler problems and repairs were easy to report. The inventory was very thorough and every scratch or crack was noted, I would've also lost my deposit if it wasn't for the team at countrywide so I extremely grateful and can't speak highly enough of them. 🙏🫶

Jamie · 16 September 2025

★★★★★ 5/5

Google

I am a loyal client with Countrywide North for some time now. Craig Andrew has been more than just helpful when ever we needed his help or expertise. I am sincerely thankful to him. Recently worked with Hannah Bonnar to rent out a property and it was wonderful to have her on the other side. She is prompt, professional and supportive. I wish the team all the very best and keep up the good work.

Ayesha · 16 December 2023

★★★★★ 5/5

Google

Countrywide Estate Agents are the best!! their professionalism is on top of their game. I was dealing with Chrissie and she was amazing. Chrissie doesn't take longer to respond to emails and she is attentive to detail. In her communication she leaves no stones unturned. After having reviewed a lot of properties around Glasgow andbeing new in the City as we emigrated on the first week of November, Countrwide Estate made it possible for me to have a place called home while I was about to give up. A BIG THANKS TO COUNTRYWIDE ESTATE AGENT!!!

Bongiswa · 14 June 2023

★★★★★ 5/5

Google

Ami was extremely helpful and made the process of securing our new home very easy for us. Thank you Ami!

Amy · 16 November 2025

★★★★★ 5/5

Google

Hannah Bonnar and the team made the experience of re-letting my property completely seamless. As i live 3.5 hours away this was essential for me. They marketed the property beautifully and i now have lovely new tenants. Countrywide's values means i am always kept in the loop and everything is dealt with timeously and professionally. I really cant fault them.

Catriona · 13 June 2024

★★★★★ 5/5

Google

I’ve got several rental properties managed by Countrywide’s Glasgow City branch and they have always done a really good job for me. Living overseas means they look after finding reliable tenants, contract admin, landlord compliance, payments, repairs, and end of lease redecorating. They have always provided a great service and are very responsive. The properties are always rented and I’ve never had tenant payment issues. I wouldn’t hesitate to recommend them to other landlords. The whole team are great, and I'd like to give Ami Mailley a huge shout-out for her great service and always-fast turnaround.

Stuart · 16 June 2025