Countrywide Residential Lettings Glasgow reviews

★★★★★ 5/5

Google

Sold my flat on Walls Street, Merchant City through Countrywide City Living and I could not have been happier with their service and the end result they achieved for me. From the initial valuation right through to my closing date, they were top notch and what a result! Huge thanks to Danielle and the rest of the team for all their hard work. Best agents in the city centre!PositiveQuality, Professionalism

Campbell · 25 August 2021

★★★★★ 1/5

Google

Probably the worst lettings experience I've ever had in the UK... Summarising into bulletpoints: 1. Didn't have the flat cleaned before providing me with the keys (the fridge was mouldy, old food in the cupboards, hair on the bathroom floor, closet was a mess, etc.), 2. Haven't sent over any inventory lists despite endless phone calls and emails to the letting agency to get this over, 3. Doesn't seem like they know anything about the property e.g., asked where the bins were but no one could provide with an answer, 4. Both the property manager and lettings agency were both very rude and unhelpful on the phone and did not hear out any of my concerns whatsoever until I had to really push for it (especially with the bins and flat cleaning situation!) I cannot emphasize enough - please do NOT rent/let with this lettings agency.

Pat-arpa · 24 September 2024

★★★★★ 5/5

Google

Just rent a house through Countrywide and I couldn’t be more satisfied.Hannah was in charge with the property,amazing professional, very kind, reliable and supportive.Highly recommended,thank you so much for your service.

Christos · 24 September 2024

★★★★★ 5/5

Google

Olivia has been great for setting us up in the flat, great communication and organisation all round and very nice to speak with

Ethan · 17 January 2025

★★★★★ 1/5

Google

I have been a landlord for 10 years. Last year the agency I used was taken over by Countrywide Residential Lettings since the takeover Countrywide have been appalling, I have had Sheriffs Court letters issued through non payment of bills (sent to Countrywide) they consistently send correspondence to the wrong place. I have spent more time over the past year dealing with their incompetence than I had in all the previous 9 years. Everything is dealt with by separate offices or departments who never talk to each other. Damage was caused to my property which was noted by the tenants on moving in but not communicated to me by Countrywide, so when they moved out I was left with the bill. Carpets I had renewed 18 months previously have just been changed again due to Countrywide incompetence. And to cap it all they released my tenants deposit and then told me they hadn't paid the last months rent. Unprofessional, incompetent and to be avoided at all costs.

Richard · 16 June 2014

★★★★★ 5/5

Google

I worked with Lois Gallagher from Countrywide, in order to let my flat in the Glasgow city centre. Despite the huge market pressure, she managed to sign up my tenant and have this one settled in less than 10 days. Thanks to her for her skills and professionalism!

Mathieu · 17 October 2023

★★★★★ 5/5

Google

I had the best experience with Lois, Olivia and the team at Country Wide north. They made it effortless and they were very helpful. Thanks again for everything.

Siobhan · 17 October 2024

★★★★★ 5/5

Google

Highly recommend Fiona and her team, have used several times for letting, always friendly, helpful and timely in replying to queries

Lauren · 16 January 2025

★★★★★ 5/5

Google

Myself and my partner were able to move into our new apartment within a week all thanks to Hannah! She was very informative and attentive when assisting us throughout our first move. Couldn’t recommend Hannah and Countrywide enough. Thank you :)

Hannah · 14 February 2024

★★★★★ 5/5

Google

My move to Scotland was at very short notice due to work. I found a flat with Countrywide. Ami & the team at countrywide were all very helpful and efficient in helping to get me set up in a fantastic flat. A big thank you to the team at Countrywide. A+++++

Michael · 14 June 2023

★★★★★ 5/5

Google

Countrywide has been managing my properties and I am very satisfied with their service. Hannah Bonnar is my main contactor and she is great! Very nice and easy to work with!

Wentao · 10 August 2024

★★★★★ 5/5

Google

We are delighted with the service we have received countrywide in our search for tenants in one of our propeties near glasgow. They were quick effecient, and thorough in their approach. Staff were kind and promt in their response, especially Chrissie McGowan, who was dealing with our quiries exceptionaly.

Mansoor · 14 June 2023

★★★★★ 5/5

Google

I have been dealing with countrywide for a while I wouldn't go to any other company Fiona the Branch Manager and her team are on hand everytime I have a question its resolved within the hour....if your looking to buy or renting for investment purposes look no further..give them a call Today. I couldn't fault them.PositiveResponsiveness, Quality, Professionalism, Value

Fraser · 14 June 2022

★★★★★ 5/5

Google

I am a new landlord with Countrywide City Living, having worked with previous letting agent I have to take the teams work ethic, communication, efficiency and transparency is second to none. Special thanks to Lucy and Ashton who provided continuous updates on the search and placement of my new tenant. Process was seamless start to finish.PositiveResponsiveness, Quality, Professionalism, Value

Jonathan · 14 June 2022

★★★★★ 5/5

Google

Pleasure working with the Glasgow city property management team, Abi, David and Olivia are always on the ball with communication and free to help with difficult situations whenever needed.

David · 16 February 2026

★★★★★ 5/5

Google

Excellent service with a swift turnaround between tenants. A big thank you to Hannah for finding a new tenant so quickly!

Sonali · 6 December 2024

★★★★★ 5/5

Google

It was so easy and straightforward to work with Countrywide as their team are incredibly professional and respond quickly. I mostly dealt with Charlotte, who was amazing as she explained everything in simple terms and always remembered everything I'd told her and treated me like a friend. The whole team are fantastic and I would recommend working with them!PositiveResponsiveness, Quality, Professionalism, Value

Rhona · 25 August 2021

★★★★★ 5/5

Google

My partner and I had a very easy and stress free experience with Ami from Countrywide. Everything was thoroughly explained and we received all the help and info we needed. If we ever need to move again in the future, we would 100% use Countrywide again.

Scott · 14 June 2023

★★★★★ 5/5

Google

Very friendly and efficient service from all staff in the office. Ami made things super simple and was a pleasure to have as our advisor! This is my 1st time using Countrywide and I would definitely recommend to anyone looking for a property on the market.

Marc · 14 June 2023

★★★★★ 5/5

Google

Hannah was amazing! super helpful and made the whole process so easy and stress free, can’t thank her enough!

Rheanna · 25 November 2024

★★★★★ 5/5

Google

I'm always happy with Countrywide's management of my Glasgow flat, and Hannah has been very efficient in arranging the latest change of tenancy. Thanks all!

Christopher · 24 August 2024

★★★★★ 1/5

Google

Id avoid at all costs. Scammers. Asking for more than five weeks rent upfront is ILLEGAL. Doesn't matter how indirectly you go about doing it. Frequently breaking the tenancy agreements and the law is also ILLEGAL. Will be reporting you to trading standards and I encourage others to do the same

B · 16 June 2025

★★★★★ 1/5

Google

Worst letting agency in Scotland We rented a flat from countrywide and from entering the flat to leaving it was a very bad and stressful experience. From the start their communication was awful and they would have no urgency to get back to you or they often just ignored emails. When the flat above us had a burst pipe we reported it right away and included pictures of the water coming through our roof. We never heard back from Countrywide about repairing the water damage, despite leaving an email and number. Black mould soon grew after which we had to deal with. When my partner moved in he provided a month notice before and provided everything required for a tenancy agreement to be written. Every other letting agency I have been with had the tenancy agreement ready and signed before moving in, but not Countrywide. For the months we lived in that flat there was no tenancy agreement written with him in it, despite emailing multiple times. When we left we had no evidence that he lived in that flat and could not get a reference from Countrywide since he didn't 'live' in the flat despite paying the rent. When we decided to leave it took 4 months to get our deposit back. This is because we discovered that the deposit was never updated with any of our names, even though I had signed a tenancy agreement, so had to go through the previous tenant to get our money. When trying to get the help from countrywide to get our deposit back we were told by Jennifer Brown and Paula Neeson that they could not help and it wasn't their job and soon after started ignoring all my emails asking for help. I would just recommend to stay away from properties that are rented out by Countrywide as it's not worth the stress.

Katie · 14 April 2024

★★★★★ 5/5

Google

Everything was very straightforward, Countrywide were always available to call. Chrissie was very helpful and responsive during the process, taking time to respond to my questions. The maintenance system seems easy to use so far, and have been contactable - hopefully issues get resolved quickly.

Luke · 14 June 2023