Countrywide Residential Lettings reviews

★★★★★ 5/5

Google

Just want to take a moment to give a special shout out to Lauren & Rachel at the merchant city branch. Both were fantastic throughout the last few weeks as we sold our property. Rachel did a great job talking us through the process for the first time and Lauren has just been fantastic since the property was advertised keeping us posted on viewings & then the subsequent sales process. Really on the ball with their comms & have taken a huge amount of stress out of the process. Thank you both so much for all your efforts.PositiveResponsiveness, Quality, Professionalism, Value

Steven · 25 August 2022

★★★★★ 5/5

Google

We used Countrywide to buy our first house, Lauren Hyndman and Johnathan Irvine were great throughout the process, within a week we had put our offer in and 5 weeks later had the keys to our new house. Both Johnathan and Lauren were very responsive with any questions we had. I thought buying a house would be a long stressful process but was actually super quick and not stressful at all. Would 100% recommend Lauren and Johnathan to anyone thinking of buying a house 🙂PositiveResponsiveness, Professionalism, Value

Jo · 14 June 2022

★★★★★ 5/5

Google

I recently bought a flat in Merchant City through Countrywide and they were amazing! I was a first-time buyer and countrywide was with me every step of the way. There was a whole load of complications when buying the flat around due to the council and the vendor but Countrywide was always there on the phone keeping me in the loop as well as reassuring me all was going to be okay during that stressful time! Also big shout out to Lauren who was my main contact at Countrywide. Herself and the rest of the team were incredibly efficient and very sweet. I could not recommend Countrywide enough!

Ben · 14 June 2022

★★★★★ 5/5

Google

Olivia and Mhairi were both super helpful in getting us moved into the flat in under a weeks time! Process was very straightforward which took a lot of stress away. 5 stars!

Ian · 16 April 2025

★★★★★ 5/5

Google

I got the property through Countrywide, through the process they helped me alot in every documentation and made it possible. I specifically would like to thanks Lois, Hannah and Laura for best guidance and services over the whole process.

Muhammad · 18 December 2024

★★★★★ 5/5

Google

My friend and I are renting our first flat together through countrywide, our contact Ami Mailley was amazing. She was very responsive with emails answering any queries we had and was very knowledgeable, and genuinely just a lovely person. She went up and beyond throughout the process of us getting the flat, and we could not have asked for anymore. We are in love with our flat and it is all thanks to Ami’s help!PositiveResponsiveness

Ailsa · 25 August 2022

★★★★★ 5/5

Google

We advertised our flat for rent with countrywide and we were very impressed by the service we got from Craig who really helped to get our flat rented. We dealt with Hannah in the office who also made the transition very smooth and was there to answer all our questions. Thank you countrywide!

Julie · 14 April 2024

★★★★★ 5/5

Google

Recently sold my property through Countrywide (Glasgow city team), and it was a great, stress-free journey from beginning to end. I’d especially like to mention Ryan, Jodi, and Sophie Aitkens, who were incredibly helpful and friendly throughout the whole process. Their communication was outstanding, lightning-fast responses to every query I had! Thank you so much for everything. I’ll definitely be recommending this fantastic team to others!

John · 16 August 2025

★★★★★ 5/5

Google

One of the best agents ive ever came across. Olivia helped me throughout the process. She took all the initiative and got me the house in less than a week. Thank you so much Olivia and Countrywide agents... Cheers!

Vinay · 19 October 2024

★★★★★ 5/5

Google

One of the best I ever find out , Hannah was great while handling all the things and team is awesomely cooperative in all things

Yogendra · 16 April 2025

★★★★★ 5/5

Google

I am a landlord, Lois is handling my property. She has been very prompt in arranging new tenants by end of tenancy. After notice from existing tenants she was very quick with advertising and collaborating with existing tenants for arranging viewing during notice period. Prompt replies through out the process. 5 star to her.

Ravi · 16 November 2023

★★★★★ 5/5

Google

I was orginally with another Estate Agent who sent me 2 viewers in 5 weeks. One was in for a nosey and the other forgot he had even made an appointment to view. I then went with Countrywide. I had loads of viewers and then sold my property, Throughout this time ALL of the staff were informative ,kept me up to date , very helpful. I have nothing but good things to say about everyone involved in the sale of my apartment. Would highly recommend.

Scrumtiously · 14 June 2020

★★★★★ 1/5

Google

We were asked to complete a review of our experience with countrywide and I don’t think they realised how stupid that suggestion was, if I could give them zero stars that’s what they would get! From the second we entered the flat (in August of this year) to the second we left (November of this year) it was one stressful horrific experience after another! We completed our referencing and prior to had offered 6 months up front as we needed somewhere asap! The agent dealing with it (Olivia) had told us we didn’t have to do 6 months up front and said that infact we’d passed our referencing and could live there on a month to month basis “this is great” we thought, WRONG! Not even a month later Olivia calls us to ask for the remaining 5 months rent with our next months rent after already having us sign a tenancy agreement (did I mention our daughter at the time was only 6 months old) so not only was this in breach of the agreement but just all round shows poor character, we were then told we would have to be re referenced and that the landlord could back out of the agreement (at this point we were terrified we’d become homeless (Fiona Olivia’s manager) contacted us to say they’d just have to go in blind faith and accept the origional agreement but we’d still need to re do referencing (nope tenancy agreement was signed so hard pass Fiona 😉) as well as all of that (which by the way out of nowhere they dropped because I assume they realised how illegal it was) the furnished flat was not as advertised had dirty run down disgusting furniture and ratty disgusting carpets and while we had our 7 month old in the property we were advised they wanted to parade strangers around to conduct viewings (but of course I was the bad guy for pointing out the obvious safe guarding issues there wasn’t I?) I was condescended by Fiona and interrupted at every attempt to speak and when I’d eventually gotten frustrated and interrupted her to just get one word in was patronised for interrupting her (stellar customer service there fi 🥰) we asked for the furniture to be removed so we can move our own clean and comfortable furniture in as theirs was abysmal at best and even had environmental health tell them it wasn’t fit for purpose, eventually just so our daughter had a bedroom we had to dismantle one of the (broken) beds and move it to the side so we could set up a safe sleeping space for her as they were ignoring us constantly unless it was to threaten us or harass us for money and now we’re at risk of loosing half or more of our deposit because of their negligence and incompetence! The flat was vile and outdated and wasn’t even worth half of what we were paying and if I could describe them in few words it would be money grabbing master manipulators and gaslighters, they have a reputation in the real-estate industry and not a good one we never received rent receipts either which is stated in our tenancy agreement instead we had constant emails telling us we were in arrears when we were not at the time I write this review we are technically in arrears as we asked them to take the notice period from our deposit but that’s the only time we’ve ever been late with the rent but as they were in breach of the tenancy agreement I would argue that they don’t have any right to claim to our deposit but that’s just my opinion, we are so glad to be rid of these people and I urge everyone to avoid them where possible in the future as they have no regard for tenant welfare and when challenged or held to task become rude confrontational and verbally abusive, I also due to being so enraged and angry with them asked them to only talk with my husband and each time they ignored this, we are now looking at lawyers and legal advisors and plan to take this further as our treatment from this agency was vile and abhorrent

Gemma · 22 November 2024

★★★★★ 5/5

Google

I rented a flat through Countrywide recently and they made everything from the viewing to signing the contract very easy and pleasant. I dealt with Hannah Bonnar and she was so lovely and made sure all my questions were answered quickly. Thanks Hannah!

Silvia · 14 May 2024

★★★★★ 5/5

Google

From the very start Rachel at Countywide was so professional and had such a positive attitude. She helped us through the entire process and sold our flat in less than a week. The lawyers, photographer, surveyors that they recommend are also fantastic. I can't recommend countrywide highly enough, stress free and they are very upfront with costs (no hidden ones). Far far better than the online roaming estate agents out there.PositiveResponsiveness, Quality, Professionalism, Value

Heather · 14 June 2021

★★★★★ 5/5

Google

This is my first time using Countrywide to rent a property and I could not recommend Ami Mailley more highly. Quick to respond to any questions and efficiently sending through documents and all information regarding the property. She really made the whole process stress free. I would recommend Countrywide after this positive experience with Ami. Thank you!

Laura · 14 June 2023

★★★★★ 1/5

Google

Absolute shower of cowboys. I would advise not to use this company. I am renting a property in Glasgow through these and have had nothing but trouble from day one. They have no interest at all in the tenant. There have been issues in this property that were reported years ago that are still to be addressed. I have a fridge/freezerwith a sticker on it stating DO NOT USE after Feb 2023! If I could have given them less than one star I most certainly would of. Tracey Porter

Tracey · 3 November 2024

★★★★★ 5/5

Google

From a tenant's perspective, nice, friendly staff who were easy to deal with. During my tenancy I had problems with the boiler and also the electricity supplier. Fiona and the team dealt with these issues professionally and effectively. They also seemed to have a good relationship with the owner. I should also mention that the initial deposit terms were much fairer to prospective tenants than the terms some other agents required (there was one I refused to deal with because of this), and that the final check-out was straightforward with no claims on the deposit. PS: Let me temper this review by saying that on no account should you accept Spark Energy as your supplier. Spark consistently got my bills wrong, and each month their debt collectors would be on my case BEFORE the bill had even arrived in the post! On leaving it took weeks before they managed to issue a correct bill. Needless to say their debt collectors Opos (try googling them), were daily threatening me while Spark had yet to finalise the bill correctly. And now, five months later, the harassment has resumed, despite the fact that I have paid the account in full.

A · 15 June 2019

★★★★★ 5/5

Google

Would like to thank Mhairi, Olivia, and Joanna for helping us with a brilliant flat on Byres Road. Highly recommended. PS - they are dog friendly.

Prashant · 16 January 2025

★★★★★ 5/5

Google

I have been delighted by the service provided for me from Countrywide at the Canderiggs branch. This has been in connection with me letting out my flat in the North side of Glasgow. I have especially found Ami Mailley very helpful and professional in helping me find a new tenant. Thing's have gone through very smoothly with my flat thanks to her.

Nelson · 12 June 2025

★★★★★ 5/5

Google

Olivia was a great help managed to get myself through the process and into the property in a weeks time.

Cameron · 28 March 2025

★★★★★ 1/5

Google

Utterly appalling mismanagement and failings from Fiona Scott and staff at Countrywide Candleriggs. Denied their tenants above me were noisy, I videoed them playing drums, constant shouting, numerous band members return to the flat at 3am, constant arguments, doors banging etc etc..Now they are denying their new tenants are heavy footed, one in particular just thuds thuds thuds as she walks, and for the last 2 weekends they return well after midnight THUD THUD THUD, and at 10pm recently they decided to hammer nails into the wall ??...Fiona Scott is now trying to defend them YET AGAIN by blaming me for being noise "sensitive"...If you see a Countrywide Candleriggs sign in your block, BE WORRIED, Fiona Scott will put any nutter in and take the 12% and turn a blind eye to the FACTS..JUST LOOK AT THE OTHER GOOGLE FEEDBACK HERE, HOW IS THIS COUNTRYWIDE STILL ALLOWED TO BE SO SO BAD AT.. EVERYTHING ???

Bikeit · 15 June 2018

★★★★★ 5/5

Google

We have never sold a property before. But we know it could be quite stressful. Yvonne and her team not only made it stress free. But are absolutely joy to deal with. Everyone is super friendly. They update me everyday keeping me informed of how things are witch I absolutely love.from start to finish they made sure we are happy with the way the thing are going.the property was sold within a week.what more can you ask for?Thanks again everyone.if we ever have to sell again we 100% come back to you

Kai · 15 June 2018

★★★★★ 5/5

Google

The Glasgow rental market is really not great at the moment and I was having a heck of a time. From the minute I enquired, to the viewing and every step since, Hannah at Countrywide has been absolutely smashing. So supportive, friendly and helpful. It's all been very smooth and easy. Thanks so much for all the support!

Andy · 16 July 2025