Countrywide Residential Lettings reviews

★★★★★ 5/5

Google

Friendly and professional service received from everyone on the Countrywide Team that assisted us. Good clear and concise communications and very efficient. An excellent client experience, and even better with a speedy sale and completion.

David · 16 July 2025

★★★★★ 5/5

Google

Absolutely fantastic! The team was incredibly nice and helped us through all changes we faced! I would highly recommend them :) Special thanks to Tegan!

Jb2sd · 16 November 2023

★★★★★ 5/5

Google

Great service, helped us sell a property in Glasgow City Centre.

James · 16 February 2026

★★★★★ 5/5

Google

Thank you to everyone at Countywide. Everyone approachable and helpful. Special thank you to Hannah

Ewena · 23 May 2024

★★★★★ 5/5

Google

I had a great experience with Countrywide selling my flat. I hadn't been through the process before so they were great at helping throughout the process. Danielle and the team there were all really on the ball and really informative. Glad I went with them!PositiveResponsiveness, Professionalism

Rebecca · 14 June 2021

★★★★★ 1/5

Google

As a first timer in the UK, I felt cheated after getting a house with Countrywide. Right from renting till ending the tenancy and deposit release the service was pathetic. I am from a customer service background myself and this is definitely not what I will give to clients. Totally wasted my time and money. Try to avoid this agency to keep your peace of mind.

Kunal · 14 February 2024

★★★★★ 5/5

Google

Cannot fault Countrywide....I have been dealing with them for several years now... renting,buying and selling. Throughout the process I have always found the staff to be very courteous and trying their best for their clients....I would have no problem recommending their service... special thanks to Yvonne for all her hard work.

Liz · 15 June 2019

★★★★★ 5/5

Google

I have recently purchased a property and Countrywide North was the sellers agent. I was very fortunate as Laren the agent was very helpful, quick to respond and went above and beyond to the arrange the multiple viewings as required from the bank.PositiveResponsiveness, Professionalism

Malcolm · 14 June 2021

★★★★★ 5/5

Google

We recently rented our flat through the Countrywide letting team at Candleriggs, Glasgow. They made the journey stress free with their professionalism and friendliness. In particular, Aiden and Ami deserve a mention; they keep us informed with regular progress updates and guided us through the process seamlessly. Delighted with the service received!

Graham · 16 October 2025

★★★★★ 1/5

Google

Absolute disgrace of a branch. Flat was filthy, infested and uninhabitable. Refused return of my rent even after promising. Dodged calls, refused callbacks, were rude, have lied to cover their own backs. Avoid this branch if you can!NegativeResponsiveness, Quality, Professionalism, Value

Ryan · 25 August 2021

★★★★★ 2/5

Google

They were very prompt and helpful before i moved in- helped with the process. However, once collecting the keys i have barely heard from them. Multiple emails ignored, i have been given no person to contact regarding my flat and questions i may have, other than maintenance. In general, just wish the moving in process was a lot more informative and helpful, can't say im happy with them the agency that respect.

Alfie · 14 June 2023

★★★★★ 4/5

Google

Really friendly and helpful team! Happy to answer all question no matter how big or small. Hannah Bonnar has been looking after us and has been great and supportive with the whole renting process! Thank you!!

Chay · 17 August 2024

★★★★★ 5/5

Google

Excellent agency. I’ve used them in my capacity as a landlord several times over the years to help locate tenants, manage the tenancy agreements and administrative side of the process, to more recently having them support with the sale of my property in Glasgow city centre. Everyone I’ve spoken to from within the Glasgow office are extremely helpful and friendly. I never need to chase for an update as the team proactive and are excellent at keeping in contact and providing regular updates. I would recommend this agency to anyone - whether they are a landlord or are looking to buy or sell a property.PositiveProfessionalism

Emma · 25 August 2022

★★★★★ 5/5

Google

The recent change of tenancy on my flat went very smoothly. In particular Scott Johnston, Property Manager, is excellent. He’s a great communicator who handled all dealings in a professional, helpful and efficient manner. Ashton Dobie was also extremely efficient and helpful. Many thanks!

Margot · 14 June 2020

★★★★★ 5/5

Google

Excellent service from Fiona and Co. Ami went beyond the ‘call of duty’ renting out our G1 flat. Superb service for many years.

Fiona · 14 June 2023

★★★★★ 5/5

Google

Craig and his team were very helpful throughout the process.

Mina · 14 April 2024

★★★★★ 1/5

Google

If you are looking to sell, I would strongly advise against using this agency. I am a buyer. I requested a Home Report on a property 12 times over a month period, and 4 times for another property, and never got a response. Chased multiple times. They don’t respond to calls. As a result, buyers gets less interest, fewer offers and a lower sales price. I’d list with another agency.

Simon · 14 June 2023

★★★★★ 5/5

Google

First Class Service,from the Letting Team,very professional,with a "can do attitude"Claire was great with feedback and updates on property,would highly recommend Merchant City Letting Team, I wouldn't use any other Letting Agent.

Janice · 14 June 2022

★★★★★ 1/5

Google

Was a nightmare when you needed a repair. Was left nearly a month with no boiler working when I moved in was freezing in February. The communication between landlords and them is terrible. I had to wash my dishes boiling a kettle the whole time and was made to buy my own plug in heaters. Was a nice area I lived in so stayed longer than I should have. But left my first rental from them and quite clearly there procedures and customer services needs to improve. Cus I’ll never rent another property again with country wide. Please dodge the bullet or get a professional to do a viewing with you before taking a property. Felt taken advantage of.NegativeProfessionalism

Mikey · 14 June 2022

★★★★★ 5/5

Google

I would be more than happy to leave a review regarding my experience with Country wide. Nadia is currently helping me relocate to Glasgow. She has given me advice about the areas of Glasgow that would suite me and also been able to give me price and times of my daily commute to work. Working with Nadia has put my mind at ease and I can concentrate on the move, as she is in contact with me with a selection of flats for me to see. This is a service that I very much appreciate.

Yvonne · 15 June 2016

★★★★★ 1/5

Google

Avoid this letting agency at all costs!! I have rented a property with countrywide for the past 12 months with absolutely no contact from them whatsoever!! Staff at the Candleriggs branch were extremely rude and patronising to my partner and I who were renting for the first time. There is no sense of urgency on there part everything takes so long to process and you are never filled in on the progress of events. After living in the property for 12 months I was offered to extend the lease on the basis of a rent increase!! Another thing on the lead up to the expiry of my lease its almost as if countrywide were trying to avoid me. I have been calling non stop leaving multiple voicemails regarding deposit and return of keys and have yet to gain a response!!! The lease has expired yesterday and I have a feeling they have a sneaky money grabbing trick up there sleeves! I I am absolutely appalled at this service and would recommend to all future buyers to stay well clear of this letting agency.

Kayleigh · 16 June 2015

★★★★★ 5/5

Google

Always find the team very efficient and professional. Recent new tenancy was again handled superbly. Thanks to Chrissie and the team.

JG · 14 June 2023

★★★★★ 5/5

Google

This is the second time that I have used the City Living branch of Countrywide to sell a home and the second time that I have been really glad that I did so. As you would expect, I had the usual visits from several Estate Agents based in and around the city centre of Glasgow, but have to say that from the first moment that I spoke with Nicola and her team, I was confident that they had a clearer understanding of the market and a much more realistic approach to managing my expectations. Selling your home can be a fraught experience, especially in the current economic climate. Nicola and her team kept me abreast of feedback from viewers in a timely fashion and I believe they did everything in their power to promote my property in as targeted a fashion as possible. I have absolutely no hesitation in recommending Nicola and her team. With a market which is so changeable, you really need people who are at the top of their game to make sure that they are achieving the best possible price - you need Nicola at Cityliving.

Alasdair · 16 June 2014

★★★★★ 5/5

Google

Who needs “Kirsty and Phil” when you have Nicola at Countrywide Estate Agents selling your house. Nicola and the team at Countrywide have sold 2 of my flats in the past 2 years. The service they provided was second to none and very personable. They gave me lots of guidance before the flats went on sale, and as a result the flats sold in 1 Month of going on the market. They are also good at providing recommendations in different areas if you are then looking to bye. In my eyes, the complete package.

SIMON · 16 June 2014