Countrywide Residential Lettings Glasgow reviews

★★★★★ 1/5

Google

Just a horrible experience When we moved into in , the apartment it was not in the perfect condition of cleanliness but while we left they deducted more than 250 pounds from the deposit and even after requesting them with valid proof that it was unfair nothing changed. Never going to recommend them for anyone I know

Samujjal · 14 June 2023

★★★★★ 5/5

Google

I rented a flat with Countrywide and got assisted by Hannah Bonnar. The entire process went very well and I had no trouble from the moment I visited the flat for the viewing, to the moment I received the key.

João · 25 June 2024

★★★★★ 5/5

Google

Sold city center flat and I can't complement the professional service enough. From the initial engagement of the valuer where he gave me some great practical advise on what to do on flat to achieve best price and also went out of his way to help get me contacts for repairs I needed in advance of sale, to the support from office staff through the viewing process and the actual sale, not to mention getting excellent price. I have sold a few properties and have had mixed experiences with other companies but seriously had nothing but excellent service from countrywide Candleriggs

Darren · 15 June 2019

★★★★★ 5/5

Google

I used the team at Countrywide to sell my flat and the service was fab from start to finish. The flat sold quickly and the communication was great every step of the way.

Lisa · 10 October 2024

★★★★★ 5/5

Google

Purchasing property via Countrywide was seamless. Sales team at Candlerriggs Glasgow are too Good . Professional and friendly. …

Farooq · 16 April 2025

★★★★★ 5/5

Google

Rachel, Lauren, Danielle and the whole team at Countrywide made selling our flat quick and easy. They were always on the other end of the phone ready to help when we had any questions and our flat sold on their platform within 4 days of it going on the market! Would not hesitate to recommend using Countrywide to sell your property. We are delighted that it was so hassle free.PositiveResponsiveness, Quality, Professionalism

Hannah · 14 June 2021

★★★★★ 1/5

Google

Pathetic customer service. Im sure everyone must be delighted the way they respond and show interest while renting out the property. It is going to be hell to deal with them once you vacate the property. very stratagical in getting your deposit back for nothing. Also, ensure you take pics of the property before moving in. ensure you end an email with a detailed report about the property. so that it will help during the end of the tenancy. DO NOT RECOMMEND !

Preetam · 15 June 2018

★★★★★ 5/5

Google

Just sold my property with Countrywide (Candleriggs, Glasgow) and had such a positive experience I had to leave a review… From beginning to end, the process of selling my flat was made blissfully easy by all the members of the Countrywide team I had been in contact with. It was the first time I had sold a property and I was guided every step of the way brilliantly by Paul, Yvonne, Danielle, and Caitlin. They all were very friendly and helpful, and we spoke most days to keep each other in the loop. I was most impressed by the way they listened to my particular needs about selling my property and oriented the process to accommodate this. I would definitely recommend them to anyone who wants to enjoy the process of selling their property efficiently and effectively. Many thanks Countrywide.

Rbl24 · 15 June 2018

★★★★★ 5/5

Google

I'm a longstanding Countrywide client and found their services very professional. All the people in the Glasgow Office, Residential Lettings (Merchant City), are very cooperative. They have speedily arranged to find suitable tenants, prepared a tenancy agreement, and facilitated the tenants' move into the property. I thank them very much for their time and effort.

Dimitris · 14 June 2023

★★★★★ 1/5

Google

Very unprofessional - arrived late and did not follow up on the actions they promised. Wasted time. …

Kevin · 16 April 2025

★★★★★ 5/5

Google

We sold our Glasgow City Centre flat via Countrywide, getting a great price for the property. From start to finish it took 2 months. They were very professional and efficient. The quality of the marketing materials was very impressive. Communication was brilliant, with them keeping us constantly updated with viewings, offers etc. They managed all the viewings, taking all the stress & hassle out of things. The costs were really reasonable too. We’d recommend them and use them again.

Laura · 15 June 2018

★★★★★ 1/5

Google

Extremely rude and unhelpful staff. Patronizing & condescending. The concept of customer service is obviously completely alien to the people they employ to work there. - Was told that my apartment came with a parking space, then when signing contract was told it didn't. - They sent my dad, a 70 year old man, on a wild goose chase up to their bank's headoffice to pay deposit, after my dad asked several times "Are you sure I have to go to the bank's head office?" then was told he was in the wrong place. So he had to walk 2 miles for nothing. No apology though. - Extremely slow to take care of any faults in the apartment. Now last month of my tenancy, viewings have been happening on a daily basis with 2 hours notice. - Staff extremely condescending and after having my privacy invaded for the umpteenth time I asked to make viewings once a week on a sunday, and was just told on the phone "From living in your apartment for six months YOU'RE WELL AWARE we're not open on Sunday, so stop being difficult" - How am I supposed to know when they're open??? You think I've got nothing else to do other than memorizing what days/ times Countrywide are open!?!??!? Staff's tone was extremely patronizing, which ultimately lead to me writing this review. 0/10 - Would definitely not recommend.

Clear · 15 June 2017

★★★★★ 2/5

Google

This is a very tenant-unfriendly place. They definitely speak to you in a very friendly manner, but it's deceiving because they treat you like crap and leave you hanging. They don't give you timely updates, they don't give you any specific reasons as to why your application was rejected. Just a vague, "there are many applicants, the landlord will make a decision." I got the feeling that the landlord wasn't intimately involved in the process at all. It feels like they just screen applications based on arbitrary metrics and their personal whims. I offered 6 months' rent upfront. They didn't even have the courtesy to give me an explanation regarding my rejection- just a terse one sentence email that I was rejected. I went to their office on three separate occasions, and gave up after feeling like they didn't want or need my business. They didn't even ask me for any documents for my application! The whole thing felt like a time-wasting sham and that they had already picked their tenant before I walked in. I'm actually thankful because that prompted me to check other letting agencies, and I was treated waaay better at Central Letting Services, Happy Lets, KPM and Let It- those agencies seem to be much more tenant friendly. Countrywide acts as if they don't need any business. They could very well have plenty, in which case, it makes no sense to waste your time when you have plenty of other, more tenant friendly, agencies to choose from. So, if you're searching on Rightmove, you might as well ignore Countrywide listings, because chances are that you won't get the unit you want, and you'll feel like you completely wasted your time. May be it's just their Candleriggs branch? I was treated much better by their Shawlands branch.

Peter · 15 June 2017

★★★★★ 5/5

Google

Our contact at Countrywide was Lauren Hyndman. She was the agent we were assigned to in our buying a flat in Glasgow. In every respect she was a pleasure to deal with: professional, responsive and helpful. We were kept informed of progress and all parts of the process were handled competently and smoothly. Well done, Lauren, you made our experience a happy one.PositiveResponsiveness, Professionalism

Chris · 14 June 2022

★★★★★ 1/5

Google

Absolute shambles avoid buying anything from this shambolic organisation

James · 16 July 2025

★★★★★ 5/5

Google

Great experience renting our first flat from Countrywide. Lucy and Ashton made the whole process really easy for us.PositiveResponsiveness, Professionalism

James · 25 October 2021

★★★★★ 2/5

Google

Quoted us a thousand pounds for their fees at the start....demanded almost nineteen hundred in the end:got the valuation wrong (I thought this was the main part of their job):by ten thousand pounds ; charged four hundred pounds upfront before they even STARTED the selling process "for advertising"...and talked my son (inexperienced in dealing with dlossy boys and con tricks) into using their own extortionate cronies to do the Home Valuation Report. Stay away fromthis lot. They have nothing to recommend them.Next time,we'll sell online....ourselves.

Nugu · 16 June 2014

★★★★★ 1/5

Google

By far the worst letting agency I have ever encountered. I was a tenant of Merchant Lettings who Countrywide have now absorbed. They got my rent mixed up with another tenants of the same name and hounded me for months for rent that I'd already paid. It didn't stop until I sent in bank statements proving the money had left my account in to theirs. AND THAT'S NOT THE WORST..... I have severe allergies and asthma and when the kitchen ceiling collapsed, I thanked God I was renting and that it was someone else's responsibility to deal with. HOWEVER....... The following occurred: 1. It took over a month before any work started at all! 2. When it did, it was causing mess and disruption to the entire flat (even though i'd called, advised of my allergies and asked that all the other room doors be closed and taped shup to prevent filth spreading.) 3. The mess was horrific and no one came to clean it up - it was all left to me. I mean what's the point of renting if you are still left with all the hassle? I had to end up paying for a professional cleaning company that specialise in this type of clean up at the cost of £200, which they refused to reimburse. The owner of the flat was annoyed too, as she had asked them to be respectful 4. The previous tenant at my flat left owing money to utilities firms. I showed them my lease proving that i was not in the flat at the time, but the company has requested that the branch manager at Countrywide write a letter also confirming my date of entry. A simple task you'd think? Well no - she has refused and said it's nothing to do with her. At present, I have just sent off a complaint letter to the property services ombudsman - I am hoping they will give them a boot up the behind! As a result, my partner and I .are moving out of the flat we love as soon as we are able, just to get away from Countrywide. They are a nightmare

Onevodkamartini · 16 June 2014

★★★★★ 1/5

Google

I began renting a flat with Merchant Lettings who were subsequently bought over by Countrywide. Quite simply, avoid this company completely. Their staff are unhelpful and extremely rude. The way I was spoken to on the phone was ridiculous, particularly by the staff at the Springfield Court office. The only time we heard from them was when they wanted more money from us. They tried to increase our rent with no justification after a year. When we confronted them about it and asked them to present a case for the increase, they backed down. Our flat was burgled and they offered little help or assistance. One particular member of staff must have been deputised by Strathclyde Police as she spent more time on the phone questioning me about how the burglars had got in rather than helping with the aftermath. Also, I had to fight with them to get an additional lock put on the door. They way the handled the check out was very unprofessional to say the least and we were charged 60 pounds for cleaning the flat back to a higher standard than we received it. My advice if you have to deal with them is to be as meticulous and picky with the inventory as possible because they look for anything to charge for at check out. The landlord of the flat we had was in the process of moving all 6 of his properties away from Countrywide at the time of us moving due to the poor service. I will never deal with this mob again. Derek Glasgow

Del · 16 June 2014

★★★★★ 5/5

Google

Excellent service received recently from the Countrywide City Centre branch. As a first time landlord, and with a move overseas on the cards, I was apprehensive to go through the process of getting my flat rented out. All of the staff were helpful and super professional. The photos were taken in a timely manner and looked great. Best of all, within 1 week of listing my flat they had a tenant moved in!

Nikki · 14 June 2020

★★★★★ 5/5

Google

Used Danielle and Rachel to sell my flat. Girls were really helpful, professional and did everything they could to help.PositiveProfessionalism

Johneil · 14 June 2021

★★★★★ 5/5

Google

Fantastic service from the team at Countrywide North The sale of my mums house was dealt with professionally and smoothly. Communication from the team was great I was kept informed and up to date from start to finish I would highly recommend to anyone buying or selling property Thanks again guys

Karen · 14 June 2023

★★★★★ 5/5

Google

Hannah has a great manner and is very professional indeed, a credit to the team!

Ross · 28 March 2025

★★★★★ 5/5

Google

These guys told the truth and kept to my really tight schedule, having been offered a job abroad. Exceptional team, my liaison, Craig Andrew being especially pleasant and professional to deal with. Don't look any further. 10/10, will certainly be involving Countrywide North again as and when. Thank you, guys.

Daniel · 14 June 2023