Trusted Agent profile · Glasgow
★★★★★
272 reviews across 1 platform
71, Candleriggs, Glasgow, G1 1NP
Countrywide Residential Lettings's office in Glasgow, at 71, is rated 4.1 out of 5 across 272 reviews on 1 platform, including 272 Google reviews rated 4.1.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
GoogleGreat support from Ami Mailley @ Countrywide. She secured a tenant for my flat very quickly, was so responsive and efficient with all the documentation and was really easy to interact with.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service, communication and assistance from Hannah. First class!
Thank you for your terrific 5* review Kirsty. Best wishes, Lucy, Customer Relations.
1/5
GoogleAvoid at all cost. They didn't have a clue what was going on at our flat. Their inventory was out of date, charge us for work that hadn't been carried out. Took months to return send part of deposit after tenant left with rent outstanding and deducted cleaning cost but left the flat dirty. I could go on!
I’m very sorry to hear that you have had a bad experience with Countrywide Scotland Lettings Glasgow. My team and I aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. I would like to settle this issue and invite you to contact me to see if your complaint can be resolved. Please contact me or any of the staff at 01412926262 and we will deal with your problem personally. Branch Manager
5/5
GoogleLois did a great job, got tenants in super quick and communication was great, as always a very good service from Countrywide at Candleriggs. Thank you
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleAs a landlord I am very pleased with the service I am receiving from the professional team at Countrywide North.
Richard, thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have recently used Counrtywide services for renting my property. Ami have been supportive in managing all my relevant tasks that was required of me. Best of luck for her.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery good experience all round. Very helpful staff, Hannah and Craig in particular. Looking forward to a continuing positive experience.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a great experience using Countrywide. The process was very easy and they have perfectly understood my needs and accommodated them in order to allow me to move in by the required date and Madeline in particular has been incredibly responsive, making sure any issues got resolved promptly.
Thank you for your brilliant 5* review and comments about our local team. Best wishes, Scott
5/5
GoogleI have recently used Counrtywide services for renting my property. Both Craig and Ami have been supportive in managing all my relevant tasks that was required of me.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleFantastic service from Countrywide in renting out my property, very professional and great communication from start to finish from Ami and Craig.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
Googlevery happy with the service provided by Chrissie and Countrywide in renting out our flat. All taken care of with ease - no stress - very proffesional.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GooglePosted on behalf of our client..... "I sold my modern property in the New Gorbals area through Countrywide Merchant City and I was delighted with their friendly but professional service ! We got a couple of proposals from estate agents however Paul Manson stood out , he was professional , understanding , down to earth and ‘ got the flat ‘ as well as really knowing the local market place and felt confident dealing with him . Once our property was on the market , Yvonne our contact was fantastic ! Great service , phoned when she said she would phone , kept us updated daily , listened with empathy when I had concerns and overall a friendly , positive person ! I would not hesitate to using the services of Countrywide Merchant City again Best wishes Caroline O’Donnell"
5/5
GooglejENNIFER BROWN IS MOST EFFICIENT AND ALWAYS DEALS WITH OUR ISSUES PROMPTLY AND TO OUR SATISFACTION-ALSO VERY PLEASANT AND ACCOMODATING.
Thank you Alex for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleTotally inadequate service, you’re given zero information in a timely manner, only in it to make money for their landlords. Avoid if you can!
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleHad the pleasure of Freya handling my move and could mot fault her on anything, extremely professional and efficient in every way and made the entire process seamless… thank you FreyaPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently moved in to Glasgow. Countrywide made my life easy with a smooth letting process. Impressed with the work. Thank you, team.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am happy with Countrywide in Candleriggs. Been dealing with them since 2012. Very professional team of staff. Jim mc sorley Zimbabwe.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
2/5
GoogleTook forever to get my lease application sorted. I found at times they were completely unprofessional in not returning calls, pretending to be on lunch break at 10am, and the quite common "oh our computer system is down, so call back later" which seems to happen throughout the day.
We are sorry to hear that you have had a bad experience with Countrywide North City Living. Unfortunately this review relates to our 'lettings' branch and I would like to invite you to contact them directly on 01412926262 to discuss. We aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously.
1/5
GoogleNobody answers the phone. You leave a message, nothing. I wonder what they do all day? It's an utter disgrace.
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleCompany in serious financial dilemma and would use all kind of subterfuge to squeeze money from clients. Pretty incompetent. Had my flat for 8 months without a buyer. Moved agency and flat sold within two days with more than expected return.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk, Kind regards, Donna.
5/5
GoogleExtremely professional and friendly staff. I contacted Countrywide to query about having my house valuated. I was specifically dealing with Craig. He answered all my questions and had my query concluded within a few days! ☺️
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
GoogleNothing positive to say
Hello Natalia Palimetaki, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleEverything happened efficiently and Ms. Ami Mailley helped us see it through until the end. Fantastic service!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
2/5
GoogleI was told I would be refunded the excess rent I paid when I moved out, but never did. All I got was a request to claim most of my deposit a month and a half later.
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