Trusted Agent profile ยท Glasgow

Countrywide Residential Lettings Glasgow reviews

4.1

โ˜…โ˜…โ˜…โ˜…โ˜… Great

272 reviews across 1 platform

71, Candleriggs, Glasgow, G1 1NP

Countrywide Residential Lettings's office in Glasgow, at 71, is rated 4.1 out of 5 across 272 reviews on 1 platform, including 272 Google reviews rated 4.1.

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4.1 / 5

272

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Glasgow office, from every platform, shown as written. First names only.

5/5

Google

A very efficient and professional service provided by everyone at Countrywide Glasgow. Thank you ๐Ÿ˜Š โ€ฆ

Chris ยท 14 June 2023

Agent replied ยท 13 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I have used Countrywide Candleriggs for several years and have always received prompt, courteous and efficient service from them. I trust them to keep me informed in a timely fashion and ensure the tenants are happy. Highly recommended.

Trevor ยท 15 June 2019

Agent replied ยท 13 June 2024

Many thanks Trevor for your glowing 5* review of the service you have received for several years, from our dedicated team at Countrywide Candleriggs. Delighted the team keep you informed and have built a trusting relationship with you. Best wishes, Tracey.

5/5

Google

I had a very good experience with Countrywide for my house hunt as a tenant. I would highly recommend them for any housing needs

Bipul ยท 14 June 2022

Agent replied ยท 13 June 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

Staff were excellent and kept me fully updated on how matters were progressing.

Douglas ยท 14 June 2023

Agent replied ยท 13 June 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

A wonderful agency to deal with; always friendly and efficient ๐Ÿ’š โ€ฆ

Quinnergy ยท 14 June 2023

Agent replied ยท 13 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

As always, great service. Very pleased, the whole team deserve the 5*

Jim ยท 14 June 2023

Agent replied ยท 13 June 2024

Thank you Jim for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.

5/5

Google

Excellent letting agents. Friendly, knowledgeable and efficient. A pleasure to deal with.

Michael ยท 14 June 2023

Agent replied ยท 13 June 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

Much appreciation to Lois at Countrywide Letting agents - Glasgow City office - for her excellent re-letting service given to Landlord client and incoming tenant - May 2024.

Dickie2 ยท 30 May 2024

1/5

Google

Complete disaster from start to finish. An extreme lack of communication between the employees here and continually told I will be "phoned back" which never happened. Definitely won't be using this firm for my next home!

Calum ยท 15 June 2017

Agent replied ยท 13 June 2024

Iโ€™m very sorry to hear that you have had a bad experience with Countrywide North. My team and I aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. I would invite you to contact me to discuss your concerns. Please contact myself on 0141 292 6266 and I will deal with your problem personally.

1/5

Google

An absolute horrific estate agents. Sgambolic service, unorganised. Giving keys to service personnel without tenants knowledge. Leaving flat unlocked after viewings. Not responding to tenants emails. Deposit not being held in regulated deposit scheme. Farcical service.

Ryan ยท 15 June 2016

Agent replied ยท 13 June 2024

Dear Ryan, following on from our brief exchange I would like to invite you to give us a call at the branch on 0141 292 6262 so that we can ascertain which home it was that your partner rented, and through which branch. I am disappointed to hear of a customer having a bad experience and we are keen to get to the bottom of any issues she might have had so if I can have a little information I will personally undertake to resolve her complaint. We take customer service and compliance incredibly seriously at Countrywide and are heavily regulated to ensure things are done in line with contract and legislation. Countrywide Residential Lettings, Glasgow

1/5

Google

1. Some flats are in fact has been reserved before they post it! How? 2. They present you to the landlord based on their preferences. It was very hard to correct my details about ME!!

Badr ยท 15 June 2017

Agent replied ยท 13 June 2024

Hi, Sorry that you feel the service was not very good. If you would like to discuss this matter further please call us on 01623885533 or write to customercare@countrywide.co.uk and we would be happy to help. Thanks

3/5

Google

The issue that I previously posted was finally solved.

Bowei ยท 14 June 2023

Agent replied ยท 13 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Couldn't fault the service. Chrissie McGowan was a star.

Brian ยท 14 June 2023

Agent replied ยท 13 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Recently sold my flat with them. No issues. Confident they would sell, arranged everything and achieved what they said.

Scott ยท 14 June 2022

Agent replied ยท 13 June 2024

Thanks Scott for the lovely 5* review! Best wishes, Graham - Customer Relations

1/5

Google

1. Some flats are in fact has been reserved before they post it! How? 2. They present you to the landlord based on their preferences. It was very hard to correct my details about ME!!

Dr ยท 26 October 2016

Agent replied ยท 24 October 2024

Hi, Sorry that you feel the service was not very good. If you would like to discuss this matter further please call us on 01623885533 or write to customercare@countrywide.co.uk and we would be happy to help. Thanks

1/5

Google

Most unhelpful and patronising agency ever. They never update on progress or send you information they promised to send. I have to call on a daily basis to make sure they follow my case. Avoid.

Alessandro ยท 15 June 2016

Agent replied ยท 13 June 2024

Thanks for drawing our attention to this, I am sorry if you have had a negative experience at Countrywide North. It is disappointing to hear that we fell below the high standards of customer service that we pride ourselves on. Our processes will be amended to ensure the same issues do not arise again. Please feel free to try again should you wish to talk to a member of our team.

1/5

Google

Terribly unprofessional staff, Rude and unhelpful. They lied about communications we had with them about our deposit ultimately resulting in losing our deposit. New letting agent Ravenstone letting is second to non fantastic!

Thomas ยท 15 June 2018

Agent replied ยท 13 June 2024

Hello Thomas Thank you for taking the time to leave this review. I am sorry to hear that your experience with branch did not match your high standards. Kind regards, Chris

1/5

Google

The worst property I have ever lived in. Also victim of deposit fraud as many among others. Choose another letting agency in Glasgow do not be a fool!

Guy ยท 15 June 2019

Agent replied ยท 13 June 2024

Hi Guy Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us with the property details to customercare@countrywide.co.uk Kind Regards, Jake

5/5

Google

Bought and sold my flat through Countrywide Merchant City, and they were brilliant both times. I can't recommend them high enough.

Colin ยท 14 June 2021

Agent replied ยท 13 June 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

The level of incompetence, ignorance, indifference and lack of professionalism is impressive. Never again (very frustrated and without the energy to fight my cause with them).

Costis ยท 15 June 2019

Agent replied ยท 13 June 2024

Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please do not hesitate to be in touch. Kind regards, Chris

5/5

Google

Great experience and very helpful and smooth process would definitely recommendPositiveProfessionalism

ScottyVlog ยท 14 June 2022

Agent replied ยท 13 June 2024

Thanks for this fab 5* review Scotty :) - Graham, Customer Relations

5/5

Google

The service we received from Countrywide was first class. Everyone was very proactive in selling our property. They were very professional and regularly updated us.

Neil ยท 15 June 2018

Agent replied ยท 13 June 2024

Thank you Neil for recognising the high quality and professional service our Countrywide Scotland team in Glasgow are proud to provide to their clients and I am please to see that you also found them proactive in selling your property. Thank you for your 5* review, Scott.

5/5

Google

Sold city centre flat through countrywide, excellent, professional service throughout sale with in depth local knowledge of market, and achieved sale that exceeded expectations.

Jonathan ยท 15 June 2019

Agent replied ยท 13 June 2024

Thank you Jonathan for your wonderful 5* review of our Countrywide team. It is great to read that you found our team excellent, professional and with great local knowledge. Kind regards, Scott.

5/5

Google

Great service from Lauren, Danielle and Rachel. Regular updates, good communication and would use again.PositiveQuality, Professionalism

Scott ยท 14 June 2021

Agent replied ยท 13 June 2024

Thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.

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