5/5
A very efficient and professional service provided by everyone at Countrywide Glasgow. Thank you ๐ โฆ
Agent replied ยท 13 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
Trusted Agent profile ยท Glasgow
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272 reviews across 1 platform
71, Candleriggs, Glasgow, G1 1NP
Countrywide Residential Lettings's office in Glasgow, at 71, is rated 4.1 out of 5 across 272 reviews on 1 platform, including 272 Google reviews rated 4.1.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
A very efficient and professional service provided by everyone at Countrywide Glasgow. Thank you ๐ โฆ
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
I have used Countrywide Candleriggs for several years and have always received prompt, courteous and efficient service from them. I trust them to keep me informed in a timely fashion and ensure the tenants are happy. Highly recommended.
Many thanks Trevor for your glowing 5* review of the service you have received for several years, from our dedicated team at Countrywide Candleriggs. Delighted the team keep you informed and have built a trusting relationship with you. Best wishes, Tracey.
5/5
I had a very good experience with Countrywide for my house hunt as a tenant. I would highly recommend them for any housing needs
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
Staff were excellent and kept me fully updated on how matters were progressing.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
A wonderful agency to deal with; always friendly and efficient ๐ โฆ
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
As always, great service. Very pleased, the whole team deserve the 5*
Thank you Jim for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
5/5
Excellent letting agents. Friendly, knowledgeable and efficient. A pleasure to deal with.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
Much appreciation to Lois at Countrywide Letting agents - Glasgow City office - for her excellent re-letting service given to Landlord client and incoming tenant - May 2024.
1/5
Complete disaster from start to finish. An extreme lack of communication between the employees here and continually told I will be "phoned back" which never happened. Definitely won't be using this firm for my next home!
Iโm very sorry to hear that you have had a bad experience with Countrywide North. My team and I aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. I would invite you to contact me to discuss your concerns. Please contact myself on 0141 292 6266 and I will deal with your problem personally.
1/5
An absolute horrific estate agents. Sgambolic service, unorganised. Giving keys to service personnel without tenants knowledge. Leaving flat unlocked after viewings. Not responding to tenants emails. Deposit not being held in regulated deposit scheme. Farcical service.
Dear Ryan, following on from our brief exchange I would like to invite you to give us a call at the branch on 0141 292 6262 so that we can ascertain which home it was that your partner rented, and through which branch. I am disappointed to hear of a customer having a bad experience and we are keen to get to the bottom of any issues she might have had so if I can have a little information I will personally undertake to resolve her complaint. We take customer service and compliance incredibly seriously at Countrywide and are heavily regulated to ensure things are done in line with contract and legislation. Countrywide Residential Lettings, Glasgow
1/5
1. Some flats are in fact has been reserved before they post it! How? 2. They present you to the landlord based on their preferences. It was very hard to correct my details about ME!!
Hi, Sorry that you feel the service was not very good. If you would like to discuss this matter further please call us on 01623885533 or write to customercare@countrywide.co.uk and we would be happy to help. Thanks
3/5
The issue that I previously posted was finally solved.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
Couldn't fault the service. Chrissie McGowan was a star.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Recently sold my flat with them. No issues. Confident they would sell, arranged everything and achieved what they said.
Thanks Scott for the lovely 5* review! Best wishes, Graham - Customer Relations
1/5
1. Some flats are in fact has been reserved before they post it! How? 2. They present you to the landlord based on their preferences. It was very hard to correct my details about ME!!
Hi, Sorry that you feel the service was not very good. If you would like to discuss this matter further please call us on 01623885533 or write to customercare@countrywide.co.uk and we would be happy to help. Thanks
1/5
Most unhelpful and patronising agency ever. They never update on progress or send you information they promised to send. I have to call on a daily basis to make sure they follow my case. Avoid.
Thanks for drawing our attention to this, I am sorry if you have had a negative experience at Countrywide North. It is disappointing to hear that we fell below the high standards of customer service that we pride ourselves on. Our processes will be amended to ensure the same issues do not arise again. Please feel free to try again should you wish to talk to a member of our team.
1/5
Terribly unprofessional staff, Rude and unhelpful. They lied about communications we had with them about our deposit ultimately resulting in losing our deposit. New letting agent Ravenstone letting is second to non fantastic!
Hello Thomas Thank you for taking the time to leave this review. I am sorry to hear that your experience with branch did not match your high standards. Kind regards, Chris
1/5
The worst property I have ever lived in. Also victim of deposit fraud as many among others. Choose another letting agency in Glasgow do not be a fool!
Hi Guy Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us with the property details to customercare@countrywide.co.uk Kind Regards, Jake
5/5
Bought and sold my flat through Countrywide Merchant City, and they were brilliant both times. I can't recommend them high enough.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
The level of incompetence, ignorance, indifference and lack of professionalism is impressive. Never again (very frustrated and without the energy to fight my cause with them).
Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please do not hesitate to be in touch. Kind regards, Chris
5/5
Great experience and very helpful and smooth process would definitely recommendPositiveProfessionalism
Thanks for this fab 5* review Scotty :) - Graham, Customer Relations
5/5
The service we received from Countrywide was first class. Everyone was very proactive in selling our property. They were very professional and regularly updated us.
Thank you Neil for recognising the high quality and professional service our Countrywide Scotland team in Glasgow are proud to provide to their clients and I am please to see that you also found them proactive in selling your property. Thank you for your 5* review, Scott.
5/5
Sold city centre flat through countrywide, excellent, professional service throughout sale with in depth local knowledge of market, and achieved sale that exceeded expectations.
Thank you Jonathan for your wonderful 5* review of our Countrywide team. It is great to read that you found our team excellent, professional and with great local knowledge. Kind regards, Scott.
5/5
Great service from Lauren, Danielle and Rachel. Regular updates, good communication and would use again.PositiveQuality, Professionalism
Thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.
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