Trusted Agent profile
★★★★★
1,253 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,253 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
11
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
Countrywide's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GooglePaula sold my Aunts house and took a lot of the stress off I would recommend this branch for the helpfulness of the staff Thank you
Thank you for taking the time to share your experience with us, we're thrilled to hear that Paula and our team were able to make the selling process easier for your aunt. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBest barber in the area I recommend everyone to go there for haircut visit once u gonna back again for sure
Thank you so much for your kind words! We take great pride in providing the best haircuts in the area, and we're thrilled to hear that you recommend us to others. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe recently just purchased our first home and I cannot recommend Jennifer Middleton enough! We were really nervous and as first time buyers, we were really apprehensive about where to start and how the full process worked. Jennifer was so approachable, made us feel so comfortable and was able to answer any question we had ( in simple terms as we were clueless!). By far the best mortgage advisor about and an even lovelier person! Thank you again Jennifer! X
We are so happy to have helped make the process of buying your first home less daunting. It was a pleasure working with you and we wish you all the best in your new home. Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleWe had the opportunity of using the services of Countrywide, Hamilton branch during the purchase of our first property. Mrs Jennifer Middleton was our Mortgage Advisor and she rendered excellent services all through the process of the purchase. She was very dedicated, committed and paid attention to details. Her wealth of knowledge is exceptional and we would not hesitate to recommend her to anyone in need of the services of a Mortgage Advisor.
Thank you for choosing Countrywide and trusting Jennifer to guide you through your first property purchase! We are thrilled to hear about your positive experience and will make sure to pass on your kind words to Jennifer. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat experience with Jennifer Middleton, did all the work on my mortgage when I started and now has been there , helping through out my remortgage process, struck a very good deal , I must say she really does her homework, when it comes to helping to cut down costs, communication was amazing too! I would recommend Jennifer! Very cheerful and polite young lady.Thank you .keep up the good work
Thank you so much for the brilliant 5* review! It was our pleasure to assist you with your mortgage and remortgage processes. We always strive to do our homework and find the best deals for our clients. We're thrilled to have made your experience smooth and enjoyable. Thank you for recommending Jennifer! We're lucky to have such a cheerful and polite team member. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRapid response and friendly
"Thank you so much for your positive feedback! Our team is committed to providing fast and friendly service to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHighly recommend my mortgage advisor Jennifer Middleton. Her communication and dedication was second to none. I was never left waiting for an update or a call back and she kept me calm and reassured throughout. Nina Daly who marketed my property was also friendly, professional and on the ball.
Thank you so much for the positive review! We're so glad you had a great experience working with our mortgage advisor Jennifer and property marketer Nina. We pride ourselves on great communication and dedication to our clients. It was a pleasure working with you and we appreciate the recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleRating only, no written review.
We appreciate the feedback. Please email us at review@countrywide.co.uk as we’d like the chance to understand what happened.
5/5
GoogleValentina is been star in selling our property! Highly recommended
"Thank you so much for the amazing 5* review! Valentina is a star and we're thrilled she was able to help you sell your property. We greatly appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleValentina and the Team at Countrywide Burnside were excellent- very hepful and pro-active. Would recommend.
5/5
GoogleI can happily say that we had no issues and received excellent service from Declan Stark. He is someone who takes responsibility seriously, delivers 100%, and always goes above and beyond to find the best available options for you. You never have to chase him for updates, as he keeps you informed of both small and major developments throughout the process. The entire experience was hassle free, and the customer service was phenomenal. Thank you once again for all your help. Whenever any of my family members or friends are looking for a mortgage, I will be sure to recommend Declan and the team.
Thank you for your wonderful review! We are thrilled to hear that your experience with Declan was hassle-free and that he went above and beyond to provide the best service possible. We take pride in our dedicated team members who always strive to deliver 100%. It means the world to us that you would recommend us to your loved ones for their mortgage needs. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJennifer Middleton was absolutely brilliant from start to finish. She made the whole mortgage process clear, stress free, and genuinely easy to understand. Always helpful, always responsive, and clearly an expert at what she does. It was easy to see that Jennifer really cares about all her clients. Jennifer is also experienced in the industry, and had very good local knowledge which was a real benefit when looking for places. I couldn’t recommend her highly enough.
Thank you for your glowing review, we are so grateful to have Jennifer as part of our team and are thrilled to hear about your positive experience with her expertise and care. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently had a leakage issue at the property, and Craig handled everything smoothly from start to finish. He organised the work, kept me updated, and made sure it was all taken care of properly. The whole process did take a bit of time, but that was expected given the situation, and everything was handled professionally in the end. Overall, I’m happy with how it was managed and appreciate the effort that went into resolving the issue.
Thank you for trusting us to handle your property's leakage issue. We take pride in delivering professional and timely service to our clients, and we are glad that we met your expectations. Your satisfaction is our top priority, and we appreciate your recognition of our efforts. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe would like to express a huge thank you to Ashton for his outstanding support in securing our rental property. His professionalism, expertise, and efficiency made the entire process smooth and stress-free. Ashton acted quickly, ensuring everything was handled promptly and to a very high standard. Thanks to his dedication and experience, my husband and I were able to secure the property in an impressively short time. Which was essential to help us relocate back home to our family in Scotland. We truly appreciate his hard work and would highly recommend his services to anyone looking for a reliable and knowledgeable letting agent.
Thank you so much for your kind words! We are thrilled to hear that Ashton's hard work and expertise made your rental property process stress-free and efficient. We are grateful for the opportunity to assist you and your husband in relocating and are always here to help our clients find their perfect home. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
We appreciate your feedback and are delighted with your review. If you have any comments to add, we’d be very interested to hear them.
5/5
GoogleWe have used the mortgage advisor Jennifer for the last 2 remortgages and she is absolutely fantastic! She makes the progress clear & simple. She is always happy to answer any questions and nothing is too much trouble! Would highly recommend Jennifer for any mortgage services
Thank you for your kind words! We are thrilled to hear that Jennifer has provided excellent mortgage services for the past 2 remortgages. She is dedicated to making the process as clear and simple as possible. We appreciate your recommendation, Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently sold my house with the professional services from Countrywide Dennistoun. Start to finish I received excellent advice and support from the team. Thank you. Always there to guide and advise and I couldn’t have been more pleased with the process and outcome.
Thank you for your kind words! We are so happy to hear that you had a positive experience selling your house with Countrywide Dennistoun. Our team is always dedicated to providing excellent advice and support. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleNicole made everything so easy for me. Would recommend to anyone looking to sell.
Thank you so much for your recommendation! We are thrilled to hear that Nicole provided you with exceptional service and made the selling process a breeze. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleI am a family with two young children, both under the age of four. Before arranging the viewing, I asked the agency to confirm whether the landlord would accept a family like ours, and I was told yes. However, after attending the viewing and submitting our application, I was informed that the landlord considers the flat too small for us. Had this been communicated from the outset, I would not have travelled such a long distance to view the property.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleDisgraceful customer service. Reached out to them on multiple platforms did not get back to me once on either of them. Utterly unacceptable and unprofessional.
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@Connellsgroup.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleExcellent service, especially nicole who was great from start to finish. Would highly recommend.
Thank you for your glowing review! It was our pleasure to provide you with excellent service, and we are thrilled that Nicole made your experience with us a standout. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleIf I could give six stars I would, wonderful service from Nicole. She’s excellent and very accommodating. Highly recommend!
Thank you so much for your kind words! We're thrilled to hear that Nicole provided you with excellent and accommodating service. We truly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThank you Nicole and team for all your help in selling my house. From start to finish, 5 stars.
Thank you so much for your kind words! We are thrilled to have helped you sell your house and provide a 5-star experience. It's been a pleasure working with you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWould Definitely recommend to anyone buying or selling a house. Nicole was extremely friendly, helpful and really helped make what can be a stressful process really easy and straightforward.
Thank you so much for the kind words! We are thrilled to hear that our team, especially Nicole, made your buying or selling experience stress-free. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards: Countrywide, Hamilton won Gold; Countrywide, Lanarkshire won Trusted Agent; Countrywide, Lanarkshire won Trusted Agent.
