Trusted Agent profile
★★★★★
1,253 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,253 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
11
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
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Countrywide's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAmazing service, punctual, east to deal with, problem solvers, extremely friendly and helpful, they were my agents for 3years and I couldn't speak highly enough about their services
Thanks very much, Greg. Very best wishes for the new house!
5/5
GoogleI recently purchased a property through Countrywide and had a great experience from start to finish. The team was incredibly supportive throughout the entire process. A special thanks to Sophie and Laurie, whose help made everything so much easier. Their professionalism, responsiveness, and dedication truly stood out. I’m very satisfied with the service I received, it definitely wouldn’t have been as smooth without their support. Thanks again to the entire team!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleI would say this horrendous experience has left me speechless, but quite to the contrary here I am I’ve been trying to recover several months’ rent owed to me going back to summer 2024, a sum that has been acknowledged and confirmed in writing by Countrywide, following their own internal complaint process, which concluded in May 2025. After months of chasing and a formal complaint process, and despite written confirmation from Craig Andrew on 27 May that the funds would be paid within 5 working days, no payment has been made. My follow-ups on 2nd, 3rd and 4th June were ignored, and Fiona Scott & Craig Andrew have failed to provide any explanation or update or even the courtesy of a response. It now looks like the Small Claims process is my only route to recovering rent that’s being unreasonably withheld without explanation. To be clear, my issue lies solely with the Candleriggs (Merchant City) branch. I’ve had a positive and professional experience with another Countrywide branch during a property sale, and I had hoped for the same standard here. It’s extremely frustrating to be left chasing my own money, especially when Countrywide has confirmed they are holding it in their account and both the amount and their liability are confirmed in writing by them. I wouldn’t normally post something like this publicly, but after months of delays, missed deadlines and silence from the Candleriggs team in Merchant City , I feel I have no other option
Hello H. Sid, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the difficulties you've faced with our Candleriggs branch. Your feedback is important, and I understand how frustrating this situation must be for you. Please contact us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution. Best regards, Lucy, Customer Relations Team
1/5
GoogleId avoid at all costs. Scammers. Asking for more than five weeks rent upfront is ILLEGAL. Doesn't matter how indirectly you go about doing it. Frequently breaking the tenancy agreements and the law is also ILLEGAL. Will be reporting you to trading standards and I encourage others to do the same
Hello Beth, Thank you for sharing your feedback with us. We take your concerns very seriously and would like to address them promptly. Please contact us at review@countrywide.co.uk so we can discuss this matter further. Best regards, Lucy, Customer Relations Team
5/5
GoogleHad a sticky and tricky set of obstacles to jump over when selling my flat - nought to do with Countrywide. Sophie Aitken was superb. Drilled to the source of the problem and methodically solved the issues. She was my main contact, always …
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’ve got several rental properties managed by Countrywide’s Glasgow City branch and they have always done a really good job for me. Living overseas means they look after finding reliable tenants, contract admin, landlord compliance, payments, repairs, and end of lease redecorating. They have always provided a great service and are very responsive. The properties are always rented and I’ve never had tenant payment issues. I wouldn’t hesitate to recommend them to other landlords. The whole team are great, and I'd like to give Ami Mailley a huge shout-out for her great service and always-fast turnaround.
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleJust rented a flat was really quick and easy, our agent Kirsten tait was absolutely brilliant and made the whole process smooth.
Thank you so much for your kind words! We are thrilled to hear that renting our flat was a quick and easy process for you, and that Kirsten provided excellent service. We appreciate your feedback and hope you enjoy your new home. #happyrenter Kind regards, Lucy, Customer Relations.
1/5
GoogleRented a property through Countrywide West End for over two years and have never experienced such unprofessional and condescending communication from any company, avoid this branch like the plague. To give them a single star is ludicrous, also don't be fooled by the 5 star reviews, they ask you for the review when you first move in and things are on good terms, they get a bonus for the reviews each year. Before we moved in, the letting agent giving the viewing warned us the property wasn't in great condition, including mould issues, and advised us to “keep the windows open year-round”, ridiculous advice in Scotland. We were told that stained, mouldy walls and pencil-marked paintwork would be repainted as soon as possible. That never happened. Throughout the tenancy, we replaced a rusted, mould-ridden microwave, upgraded broken furniture (with permission), and returned the flat in better condition than we found it, yet no grace was given. Our letting agent changed almost every other month, making it near impossible to get consistent communication. During inspections we repeatedly reported the same issues, which were constantly ignored. Despite this, the West End office tried to deduct over £700 from our deposit, including a charge for a cleaning that supposedly took place before we even moved in and another day's rent as we had been delayed due to a literal national storm (Storm Eowyn), we phoned them up and had been told it would be no issue, then 10 minutes later received another call to be told that instead they would charge us. We informed them immediately and returned the keys the very next morning. No flexibility, no understanding. Thankfully, the deposit protection scheme saw through their inflated claims and reduced the charges significantly, confirming that much of what was demanded was unjustified. If you're unfortunate enough to rent through this office, be prepared: they’ll treat you politely when signing the lease, but the moment you try to leave, expect stonewalling, delays, and aggressive attempts to maximise deductions. Our deposit dispute took nearly four months. Document everything, take photos, and follow up constantly, otherwise, nothing gets done. If you're a landlord, perhaps you'll be pleased, they know how to extract maximum value from even mould-ridden flats. But if you're a renter, do yourself a favour and go absolutely anywhere else.
Hello Paddy Thank you for taking the time to leave a review. While we do not recognise the experience you've described, we take all feedback seriously and are committed to maintaining high standards across our branches. If you would like to discuss your concerns further, please contact us at review@countrywide.co.uk so we can look into this in more detail. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent Service and a Smooth Letting Experience I recently let my property through Countrywide West End and was thoroughly impressed by their professional, efficient, and caring service. A special thanks to Kellie who handled everything with clear communication, market knowledge, and great attention to detail, making the whole process seamless. Jamie also provided helpful support and was always approachable when needed. The team’s collaborative approach truly stood out. I highly recommend Countrywide West End to anyone letting their property.
Hello Resilda, Thank you so much for your wonderful 5* review! We're thrilled to hear that you had an excellent service and smooth letting experience with us. Kellie and Jamie will be delighted to know their efforts made a positive impact. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleReally great team who helped me rent out my flat in Glasgow. There was lots of last minute things to sort and the countrywide team were very responsive and made sure everything was ready for the tenants. They were very straightforward ti deal with and always friendly/helpful. Would recommend to anyone looking to rent out their property in the area.
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI received fast, fantastic service from kirsten throughout
Thank you for your glowing 5* review Colin. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI have been delighted by the service provided for me from Countrywide at the Canderiggs branch. This has been in connection with me letting out my flat in the North side of Glasgow. I have especially found Ami Mailley very helpful and professional in helping me find a new tenant. Thing's have gone through very smoothly with my flat thanks to her.
Thank you for taking the time to share your positive experience, we are thrilled to hear that Ami provided excellent service while assisting you with finding a new tenant for your flat. We pride ourselves on providing a smooth and professional experience for our customers. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleExcellent service from the West End team for re-letting my property. It was only vacant for a few days and their communication was first class. Very happy with the service.
Thank you for taking the time to leave us this amazing 5* review Angela. Kind regards Lucy, Customer Feedback and Support Team.
1/5
GoogleWe had a mortgage meeting with Andrew and after sending over all our evidence for a mortgage in principle he said he would get back to us by the end of the week and we never heard from him again. Emailed a few times but got no reply. Very disappointed
Hello Ellie, Thank you for sharing your feedback. I'm sorry to hear about your experience with Andrew and the lack of communication you encountered. Please reach out to us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleVery good service from start to finish. Great communication with everyone we dealt with. Can definitely recommend.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
Google"The team was extremely helpful, responsive, and professional throughout the process. My property was let out within just a few weeks. I’d like to give a special thanks to Kirsten and Skye, who handled my case and went above and beyond to …
Thank you for taking the time to leave us this tremendous 5* review Balazs. Kind regards, Lucy, Customer Relations.
5/5
GoogleKirsten is always very helpful and a pleasure to deal with.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleKirsten and Skye made our move really easy and stress free by making everything clear and simple
Thank you for sharing your experience, we're thrilled Kirsten and Skye were able to make your move stress-free! Making our customers' lives easier is what we strive for. We hope to work with you again in the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe went through the process of renting a flat through Countrywide Byres Rd. All the team was incredibly friendly and efficient, we worked with Jamie primarily who was able to answer any and all quiries we had and overall made the experience simple, stress-free and enjoyable.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleGreat customer service throughout. Kirsten kept on top of things and the whole process went very smoothly.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAiden & Jamie were fantastic to us when we were looking for a flat to rent throughout the process. They guided us from the initial viewing to move-in day in just three weeks, and were so helpful. The flat had an issue with a utility license on move-in day which they sorted straight away - class service!
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery professional and got top price for my property. Massive big thanks to the team at the Alexandra Parade branch!!!!
Thank you for your kind words and positive review! We are thrilled to hear that you had a great experience with our team at the Alexandra Parade branch. It was a pleasure working with you and we wish you all the best in your future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMany thanks to Stuart, Cecilia, Gemma and all the team for handling the sale of our property professionally and with great attention to detail.
Thank you for taking the time to leave us this tremendous 5* review Alan. Kind regards, Lucy, Customer Relations.
1/5
GoogleVery unprofessional tenant-realtor experience. Zero consideration to the privacy of tenants with many unannounced visits from the realtor and hired contractors. **The review response doesn't answer or justify the immorality of an unannounced entry.**
Hi Alex - as you were part of Anatole Chivot's tenancy, I will refer you to our response from 12 weeks ago.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards: Countrywide, Hamilton won Gold; Countrywide, Lanarkshire won Trusted Agent; Countrywide, Lanarkshire won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
