4/5
Very professional and courteous!
Agent replied · 13 June 2024
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
Trusted Agent profile
★★★★★
1,251 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
9
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
Countrywide's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Very professional and courteous!
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
Top class service all the way
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
The team at Burnside were very responsive and gave me much appreciated updates at every stage of the process. I highly recommend using themPositiveResponsiveness, Quality, Professionalism
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
I had the pleasure of dealing with Shona Patterson, not only was she very knowledgeable, very professional, she was also very friendly, a delight to deal with. I would highly recommendPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
All staff at Countrywide, Burnside were very helpful and efficient. A great, professional service. Excellent communication throughout. Thank you
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Scott @ Customer Relations.
5/5
We used Countrywide Burnside to sell our house. Shona and the staff were very helpful and kept us informed at all times.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
First class service throughout the selling process, with the assistance of Shona, Audray and the staff. Prompt arrangements for the viewings and associated partners. Thank You.
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
1/5
Following a leak in a flat above mine on Christmas eve we were unable to get Burnside's Team to send a plumber to fix the leak until the 9th January despite daily phone calls. Spending 2 weeks collecting water in buckets was no fun and they only seemed to act when told that the ceiling was on the point of collapse. The ceiling and walls of my flat are damaged due to the inaction from Burnside to deal with a leak in the flat above that they manage.NegativeResponsiveness, Quality, Professionalism
Thank you for your feedback and I am sorry you have had this experience. Your comments have been passed on to the relevant part of the business as Countrywide Burnside do not operate a lettings department from their office.
5/5
Pleasure dealing with Shona on behalf of her client while buying a property through the Burnside Branch in Rutherglen. Always available and able to answer any questions I had.PositiveResponsiveness
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
Excellent service from first contact on the telephone until the house was sold. Shona kept me very well informed and got an excellent price for the house. I would highly recommed their services.
Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations
5/5
I have had a very good experience with countrywide both in buying my current flat back in 2003 and now with the sale of the same flat (in the process - 10 days after going on the market an offer was made).PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
I've used countrywide twice to sell my home. On both occasions the service has been professional and efficient with good follow up with viewers. I sold quickly for a good price.PositiveResponsiveness, Professionalism
Thank you for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
Countrywide Burnside truly do put the customer at the heart of everything they do. Shona and the team pull out all the stops to be the driving force behind excellent customer service. A huge thank you for the hard work that the team constantly deliver.
Thank you for the amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
Alan, Shona and Audray are fantastic very helpful and efficient. Very professional and always on hand when you need them. I have used this branch when buying my first and second house, will definitely use countrywide, burnside again. Thank you for all you help and great advice.PositiveProfessionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
Couldn't be happier with the service received from all the staff at Countrywide Burnside branch. Every member of staff that we spoke to was very helpful and polite even if it was just answering the phone to pass us on to the requested person, Sold our house so quickly and got us a really good offer. Excellent service and staff, could not recommend enough.
Hi, thank you for the marvellous 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
From start to finish the team at Countrywide have been fantastic!! They were honest with me in terms of my expectations for the home, and were very responsive whenever ever I needed to get in touch. I would 100% recommend Countrwide. In particular it was great to work with Shona throughout my process. Thanks for all the help team!!!!PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations
5/5
I've got nothing but praise for all the staff at Countrywide Burnside branch. Audray and Shona in particular have been supremely professional, helpful and friendly at all times, and it's been a pleasure to have them handling the sale of the property, with a real personal touch. The property itself went live on the market on a Friday, the first viewers were on the Sunday, and the place was sold on the Wednesday. Couldn't ask for more. One very satisfied customer. Thank you. 👍👏😊PositiveResponsiveness, Quality, Professionalism, Value
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
Well from start to finish we have been impressed with Countrywide in Burnside. From the first email we were impressed. Shona is an excellent communicator and we never had to wait long for replies be it direct through a phonecall or email. Audray wowed us with her manner when coming to value our place. She was relatable and easy to talk to. She is why we chose Countrywide; she knew what she was talking about. Fiona was great with arranging the viewings for our flat and was also an excellent help when we asked for advice to buy a house. The whole team went above and beyond to help us sell and buy. We sold our flat in less than a week and they got it on the market fast as well. We had lots of questions and none were deemed silly; everything was responded to with patience and in a professional manner. Shona kept us up to date on everything and even in the wait before the moving date she kept us informed and checked in. Would definitely sell through this team in Burnside again. You won't go wrong if you choose them to sell your home.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
From the valuation to the completion of the sale the staff were a fantastic support. Communication was excellent from start to finish. Shona, Audray and the team could not have been more helpful. Very impressed and would highly recommend enlisting their services.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
Great service from the team at this branch. Audray, Shona and Jennifer have all been so friendly and helpful, keeping in touch throughout the sale of our property. The whole process, from the initial valuation to the sale of the property, only took one week and we could not be happier. Thank you so much and would be happy to recommend to anyone!
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
From the initial visit right through to the sale of our house and beyond, the team have been wonderful! I cannot recommend them enough. My house sold very quickly and Shona, Jennifer and Nicole kept me constantly informed about viewings and everything I had to know throughout. When I’ve called there’s always someone on hand to help and it’s dealt with immediately. This team are second to none! A special thanks to Shona who I’ve mainly dealt with, she’s always lovely and made the whole process stress free.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
I used Countrywide to sell my property in under one week. The service was excellent and all agents extremely professional. I was kept up to date with interest at all times and the marketing to advertise my flat was fantastic. The company used to take photos and video were also exceptional and I was very pleased with the outcome. I would definitely recommend Shona and the Countrywide team to anyone thinking of moving home.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
5/5
From start to finish, Shona, Nicole and Jennifer at Countrywide Burnside have provided an excellent service in selling our house. We had frequent updates throughout the process, even beyond the offer being accepted and helped us chase things along with solicitors. This branch is clearly well organised and managed, and I would not hesitate to recommend this estate agent to any prospective sellers - and that is down to the staff working there. Thank you Countrywide Burnside for a first class customer service.
Thank you for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Countrywide and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.
2022 2 Gold ESTAS 2022 winners
2021 2 Gold ESTAS 2021 winners
2020 2 Gold ESTAS 2020 winners
2019 1 Gold and 1 Silver ESTAS 2019 winners
2018 1 Gold and 1 Silver ESTAS 2018 winners
2017 2 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.