Trusted Agent profile

Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

★★★★★ Great

1,251 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,239

Reviews on Google

All 8 offices

Facebook logo

3.2 / 5

9

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Latest reviews from every Countrywide office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

Very professional and courteous!

Paul · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Many thanks for the great review. Kind regards, Lucy, Customer Relations.

5/5

Google

Top class service all the way

Alison · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

The team at Burnside were very responsive and gave me much appreciated updates at every stage of the process. I highly recommend using themPositiveResponsiveness, Quality, Professionalism

Rhys · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I had the pleasure of dealing with Shona Patterson, not only was she very knowledgeable, very professional, she was also very friendly, a delight to deal with. I would highly recommendPositiveResponsiveness, Quality, Professionalism, Value

Leigh · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

All staff at Countrywide, Burnside were very helpful and efficient. A great, professional service. Excellent communication throughout. Thank you

Nicola · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Scott @ Customer Relations.

5/5

Google

We used Countrywide Burnside to sell our house. Shona and the staff were very helpful and kept us informed at all times.

Tam · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

First class service throughout the selling process, with the assistance of Shona, Audray and the staff. Prompt arrangements for the viewings and associated partners. Thank You.

Al · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.

1/5

Google

Following a leak in a flat above mine on Christmas eve we were unable to get Burnside's Team to send a plumber to fix the leak until the 9th January despite daily phone calls. Spending 2 weeks collecting water in buckets was no fun and they only seemed to act when told that the ceiling was on the point of collapse. The ceiling and walls of my flat are damaged due to the inaction from Burnside to deal with a leak in the flat above that they manage.NegativeResponsiveness, Quality, Professionalism

Teresa · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your feedback and I am sorry you have had this experience. Your comments have been passed on to the relevant part of the business as Countrywide Burnside do not operate a lettings department from their office.

5/5

Google

Pleasure dealing with Shona on behalf of her client while buying a property through the Burnside Branch in Rutherglen. Always available and able to answer any questions I had.PositiveResponsiveness

Michael · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Excellent service from first contact on the telephone until the house was sold. Shona kept me very well informed and got an excellent price for the house. I would highly recommed their services.

Elizabeth · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations

5/5

Google

I have had a very good experience with countrywide both in buying my current flat back in 2003 and now with the sale of the same flat (in the process - 10 days after going on the market an offer was made).PositiveResponsiveness, Quality, Professionalism, Value

Jenny · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I've used countrywide twice to sell my home. On both occasions the service has been professional and efficient with good follow up with viewers. I sold quickly for a good price.PositiveResponsiveness, Professionalism

Beth · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Countrywide Burnside truly do put the customer at the heart of everything they do. Shona and the team pull out all the stops to be the driving force behind excellent customer service. A huge thank you for the hard work that the team constantly deliver.

Elaine · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for the amazing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Alan, Shona and Audray are fantastic very helpful and efficient. Very professional and always on hand when you need them. I have used this branch when buying my first and second house, will definitely use countrywide, burnside again. Thank you for all you help and great advice.PositiveProfessionalism

Natalie · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.

5/5

Google

Couldn't be happier with the service received from all the staff at Countrywide Burnside branch. Every member of staff that we spoke to was very helpful and polite even if it was just answering the phone to pass us on to the requested person, Sold our house so quickly and got us a really good offer. Excellent service and staff, could not recommend enough.

Pamela · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Hi, thank you for the marvellous 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

From start to finish the team at Countrywide have been fantastic!! They were honest with me in terms of my expectations for the home, and were very responsive whenever ever I needed to get in touch. I would 100% recommend Countrwide. In particular it was great to work with Shona throughout my process. Thanks for all the help team!!!!PositiveResponsiveness, Quality, Professionalism

Christopher · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations

5/5

Google

I've got nothing but praise for all the staff at Countrywide Burnside branch. Audray and Shona in particular have been supremely professional, helpful and friendly at all times, and it's been a pleasure to have them handling the sale of the property, with a real personal touch. The property itself went live on the market on a Friday, the first viewers were on the Sunday, and the place was sold on the Wednesday. Couldn't ask for more. One very satisfied customer. Thank you. 👍👏😊PositiveResponsiveness, Quality, Professionalism, Value

Colin · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Well from start to finish we have been impressed with Countrywide in Burnside. From the first email we were impressed. Shona is an excellent communicator and we never had to wait long for replies be it direct through a phonecall or email. Audray wowed us with her manner when coming to value our place. She was relatable and easy to talk to. She is why we chose Countrywide; she knew what she was talking about. Fiona was great with arranging the viewings for our flat and was also an excellent help when we asked for advice to buy a house. The whole team went above and beyond to help us sell and buy. We sold our flat in less than a week and they got it on the market fast as well. We had lots of questions and none were deemed silly; everything was responded to with patience and in a professional manner. Shona kept us up to date on everything and even in the wait before the moving date she kept us informed and checked in. Would definitely sell through this team in Burnside again. You won't go wrong if you choose them to sell your home.PositiveResponsiveness, Quality, Professionalism, Value

Maria · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.

5/5

Google

From the valuation to the completion of the sale the staff were a fantastic support. Communication was excellent from start to finish. Shona, Audray and the team could not have been more helpful. Very impressed and would highly recommend enlisting their services.

Alan · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Great service from the team at this branch. Audray, Shona and Jennifer have all been so friendly and helpful, keeping in touch throughout the sale of our property. The whole process, from the initial valuation to the sale of the property, only took one week and we could not be happier. Thank you so much and would be happy to recommend to anyone!

Fraser · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

From the initial visit right through to the sale of our house and beyond, the team have been wonderful! I cannot recommend them enough. My house sold very quickly and Shona, Jennifer and Nicole kept me constantly informed about viewings and everything I had to know throughout. When I’ve called there’s always someone on hand to help and it’s dealt with immediately. This team are second to none! A special thanks to Shona who I’ve mainly dealt with, she’s always lovely and made the whole process stress free.PositiveResponsiveness, Quality, Professionalism, Value

Maria · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

I used Countrywide to sell my property in under one week. The service was excellent and all agents extremely professional. I was kept up to date with interest at all times and the marketing to advertise my flat was fantastic. The company used to take photos and video were also exceptional and I was very pleased with the outcome. I would definitely recommend Shona and the Countrywide team to anyone thinking of moving home.PositiveResponsiveness, Quality, Professionalism, Value

Morgan · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations

5/5

Google

From start to finish, Shona, Nicole and Jennifer at Countrywide Burnside have provided an excellent service in selling our house. We had frequent updates throughout the process, even beyond the offer being accepted and helped us chase things along with solicitors. This branch is clearly well organised and managed, and I would not hesitate to recommend this estate agent to any prospective sellers - and that is down to the staff working there. Thank you Countrywide Burnside for a first class customer service.

James · 14 June 2021 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Countrywide and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.

ESTAS awards by year, 2017 to 2022
  • 2022 2 Gold ESTAS 2022 winners

    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Sales
  • 2021 2 Gold ESTAS 2021 winners

    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Sales
  • 2020 2 Gold ESTAS 2020 winners

    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Sales
  • 2019 1 Gold and 1 Silver ESTAS 2019 winners

    • GoldESTAS 2019: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2019: Best Large Group (21+ Offices) in the UK, Lettings
  • 2018 1 Gold and 1 Silver ESTAS 2018 winners

    • GoldESTAS 2018: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2018: Best Large Group (21+ Offices) in the UK, Lettings
  • 2017 2 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Sales
    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Lettings

Source: ESTAS winners lists, as published, linked by year.

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Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.

Reviews may appear on more than one platform.

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