Trusted Agent profile

Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

β˜…β˜…β˜…β˜…β˜… Great

1,253 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,253 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,239

Reviews on Google

All 8 offices

Facebook logo

3.5 / 5

11

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Latest reviews from every Countrywide office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We both highly recommend the team at Country Wide Hamilton for their professionalism during the recent purchase of our new home and sale of our property. Nicole, Paige and Vikki were extremely accommodating and their knowledge of the local housing market was second to none. The whole teams expertise proved invaluable throughout the buying and selling process.

Clare Β· 18 June 2021 Β· Countrywide Hamilton

Agent replied Β· 17 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

The team at Countrywide have recently helped us to get our house on the market and they couldn't have been more helpful. Paige and Nicole were brilliant with us and I wouldn't hesitate to recommend them! Our house is now under offer and we couldn't be happier with the service we've received!PositiveResponsiveness, Quality, Professionalism

T Β· 18 June 2021 Β· Countrywide Hamilton

Agent replied Β· 17 June 2024

Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations

5/5

Google

Highly recommend The Team at Countrywide Hamilton! They were extremely professional and responsive regarding the sale of my property. They made the whole experience run so smoothly. I cannot recommend them enough. Special thanks to Nicole, who I dealt with most. She is incredible at her job! I will not hesitate to use Countrywide for any future property sales.PositiveResponsiveness, Professionalism

Tracey Β· 18 June 2021 Β· Countrywide Hamilton

Agent replied Β· 17 June 2024

Thank you for taking the time to leave your 5* review and brilliant comments. I will of course make sure your kind works are passed on to the local team. Stay safe! -Scott @ Customer Relations

5/5

Google

The Team at Countrywide Hamilton sold our property within 7 days. The level of service and professionalism from the whole team was exemplary. We would not hesitate in recommending them to anyone who is thinking of selling their home. Special thanks to Nicole, Kirsten and Vikki who took the time to answer any questions and ensure that we were kept up to speed throughout the whole process. This is a very talented team of staff who offer a first class service! We cannot thank you all enough!PositiveProfessionalism

Mark Β· 18 June 2021 Β· Countrywide Hamilton

Agent replied Β· 17 June 2024

Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations

5/5

Google

Nicole and her team at Countrywide Hamilton have been absolutely fantastic! I knew that she is the best in the business but can't recommend her enough. She made the full process stress free and the property was on the market really quick. We had a bit of bad luck with our first offer but Nicole took control of the full situation and had the flat back on the market and sold again within 2 weeks! Fantastic company and this shows they are the best πŸ‘PositiveProfessionalism

Collette Β· 18 June 2021 Β· Countrywide Hamilton

Agent replied Β· 17 June 2024

Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations

5/5

Google

Excellent and very professional service from Nicole, Vikki and Paige at Countrywide Hamilton. Couldn't ask for a more friendly team but thorough in detail for someone selling their house the first time around, even from arranging photos and asking our input in the online ad for our property, made us feel at ease and nothing was a problem to them. Could not fault the service and we would highly recommend to anyone looking to sell to use Countrywide Hamilton. Thanks again for your support.PositiveProfessionalism

Hattie's Β· 18 June 2021 Β· Countrywide Hamilton

Agent replied Β· 17 June 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Since the very start of my relationship with Countrywide I have to say I was totally impressed with Louise Penman at the Glasgow office. She was punctual at the viewing of property, extremely informative and was a very upbeat positive person. Louise was extremly quick in ironing out any wrinkles in communication (saving my family from waiting extra days for our much anticipated move in day) making sure that my family (her clients) were fully aware of every step in the letting process. Absolutly top service from Louise and I do hope Countryside is well aware of the quality and professionalism she brings to her firm.PositiveResponsiveness, Quality, Professionalism, Value

Edward Β· 16 June 2021 Β· Countrywide Glasgow (107 - 111 Byres Road)

Agent replied Β· 15 June 2024

Thank you for your wonderful 5* review and glowing comments. Best wishes, Lucy, Customer Relations.

1/5

Google

Rating only, no written review.

Rebecca Β· 14 June 2021 Β· Countrywide Glasgow (71)

4/5

Google

Rating only, no written review.

Ross Β· 14 June 2021 Β· Countrywide Glasgow (71)

1/5

Google

Rating only, no written review.

Montana Β· 14 June 2021 Β· Countrywide Glasgow (71)

5/5

Google

Charlotte has been so wonderful with my move, very responsive and helpful!PositiveResponsiveness, Professionalism

Megan Β· 14 June 2021 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Great service from Lauren, Danielle and Rachel. Regular updates, good communication and would use again.PositiveQuality, Professionalism

Scott Β· 14 June 2021 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Bought and sold my flat through Countrywide Merchant City, and they were brilliant both times. I can't recommend them high enough.

Colin Β· 14 June 2021 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Absolutely amazing especially during these difficult times with limited face to face contact. Looking forward to moving my into our new home from tomorrow. Special thanks to Ashton for all the help

Kriss Β· 14 June 2021 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Scott @ Customer Relations.

5/5

Google

Used Danielle and Rachel to sell my flat. Girls were really helpful, professional and did everything they could to help.PositiveProfessionalism

Johneil Β· 14 June 2021 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you for your great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Great service from Countrywide on the sale of my flat. Special thanks to Rachel and Lauren who kept me up to date with everything during the process.PositiveQuality, Professionalism

Eilidh Β· 14 June 2021 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you Lucy and Ashton for making everything as seamless as possible! Had some crease with paperwork and with their support we were able to iron those out in no time, much appreciated!PositiveProfessionalism

Liam Β· 14 June 2021 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Extremely professional and friendly staff. I contacted Countrywide to query about having my house valuated. I was specifically dealing with Craig. He answered all my questions and had my query concluded within a few days! ☺️

Victoria Β· 14 June 2021 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

I have recently purchased a property and Countrywide North was the sellers agent. I was very fortunate as Laren the agent was very helpful, quick to respond and went above and beyond to the arrange the multiple viewings as required from the bank.PositiveResponsiveness, Professionalism

Malcolm Β· 14 June 2021 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

I had a great experience renting a flat from Countrywide, they were really responsive and professional. I had a tight time scale, but they were able to accommodate it perfectly, which was amazing! Special thanks to Craig, who always kept me up to date with the whole process.PositiveResponsiveness, Quality, Professionalism

Veroni Β· 14 June 2021 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rachel, Lauren, Danielle and the whole team at Countrywide made selling our flat quick and easy. They were always on the other end of the phone ready to help when we had any questions and our flat sold on their platform within 4 days of it going on the market! Would not hesitate to recommend using Countrywide to sell your property. We are delighted that it was so hassle free.PositiveResponsiveness, Quality, Professionalism

Hannah Β· 14 June 2021 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I had a great experience with Countrywide selling my flat. I hadn't been through the process before so they were great at helping throughout the process. Danielle and the team there were all really on the ball and really informative. Glad I went with them!PositiveResponsiveness, Professionalism

Rebecca Β· 14 June 2021 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

From the very start Rachel at Countywide was so professional and had such a positive attitude. She helped us through the entire process and sold our flat in less than a week. The lawyers, photographer, surveyors that they recommend are also fantastic. I can't recommend countrywide highly enough, stress free and they are very upfront with costs (no hidden ones). Far far better than the online roaming estate agents out there.PositiveResponsiveness, Quality, Professionalism, Value

Heather Β· 14 June 2021 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

The team of Countrywide Scotland was great. In particular Lucy was really helpful during the procedure to rent our flat. Was easy to contact her and if there was an issue, a quick phone call was enough to resolve it. Always available and friendly. I would highly recommend using their services.

Konstantia Β· 14 June 2021 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Countrywide and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.

ESTAS awards by year, 2022 to 2017
  • 2022 2 Gold ESTAS 2022 winners

    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Sales
  • 2021 2 Gold ESTAS 2021 winners

    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Sales
  • 2020 2 Gold ESTAS 2020 winners

    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Sales
  • 2019 1 Gold and 1 Silver ESTAS 2019 winners

    • GoldESTAS 2019: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2019: Best Large Group (21+ Offices) in the UK, Lettings
  • 2018 1 Gold and 1 Silver ESTAS 2018 winners

    • GoldESTAS 2018: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2018: Best Large Group (21+ Offices) in the UK, Lettings
  • 2017 2 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Sales
    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Lettings

Source: ESTAS winners lists, as published, linked by year.

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Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.

Reviews may appear on more than one platform.

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