Trusted Agent profile
★★★★★
1,251 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
9
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
Countrywide's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleUsing Countrywide for the first time to let one of our properties. The whole team have been brilliant, especially Freya and Joanne!! Far cry from some other agents I have to say and would thoroughly recommend them based on our experience so far....friendly and professional service...thank you!!PositiveResponsiveness, Quality, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleCountrywide have managed my rental property for a number of years now. I decided to refurbish the property last year and received great advice from Mhairi who was able to support me with suggestions on the level of work required and the recommendation of a contractor to complete the work. Arrangements were made by Countrywide directly with the contractor for him to start work with funds held until works were complete and approved. Once the property was ready to go back on the market, a new tenant was found within the day! Recently, my tenants experienced an issue with flooding caused by a leak in the flat above. Countrywide were able to facilitate discussions with my tenant, the upstairs tenant and landlord along with the building factors and insurers. Scott was extremely helpful, keeping both myself and the tenant informed at regular intervals. He took ownership of the issue and resolved it, leaving the tenant satisfied - this is where you really see the value of an experienced professional letting agent. Thanks again to Scott, Mhairi, Erin and the Countrywide team.PositiveResponsiveness, Quality, Professionalism
Thank you for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI found Countrywide on Byres Road were excellent. My property sold very quickly and the girls in the office were very professional and efficient for the viewing times and letting me know what was happening at all stages. Gavin was fantastic at taking pictures of my flat and put everything together in a matter of days, the schedule looked great and the advice he gave me on selling made the process very smooth. I would definitely use them again.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleGreat experience with Shona and Countrywide Burnside while buying our first home - very responsive and helpful throughout the whole process.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from start to finish. Both Audray and Shona were first class in all of our interactions with them.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleMore than happy with the team from countrywide burnside, Every member of staff very helpful especially Shona who looked after the sale of my house, Would highly recommend, sold house very quicklyPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery impressed with Countrywide Burnside. They were very helpful throughout the process, they managed the process thoroughly, professionally and also in a very quick timescale. Would absolutely recommend to friends or family.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleA big thanks to all the staff countrywide burnside for all help with selling our home. From start to finish they have been nothing but helpful. Very polite and professional and always called you back when you needed to speak with them. Thanks again guys. Wishing you all the best 👍PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCountrywide has just sold a property for us. The whole experience was extremely professional, the staff very helpful and proactive, and on top of each stage along the way. For us it was stress-free and and we were very glad indeed to have had the services of Countrywide.PositiveResponsiveness, Quality, Professionalism, Value
It's really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleExcellent service and such a lovely friendly staff team over at Burnsude. Shona is clearly excellent at her job and wasted no time drumming up interest in my property. Girls (Nicole and Jennifer i think 🤔) were also very helpful and lovely each time I spoke to them. Overall very positive experience and would definitely use again. Highly recommend selling your property with this branch 100% due to the staff.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe would highly recommend Countrywide if you are looking to sell your home. We used Nicole and she was very professional throughout the process. From start to finish we were kept well informed and she made what can sometimes be a stressful experience extremely easy and very enjoyable.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently sold a property via Countrywide Hamilton and would not hesitate to recommend Nicole and her team. We were kept informed on a frequent basis and were really pleased at the level of proactivity demonstrated throughout the sale. We cannot thank the team at Countrywide enough for minimising the stress and hassle during an upsetting and difficult time.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe contacted two local Estate Agents and after meeting with Vikki we decided to go with Countrywide. The reason for this was her professionalism and the total package offered by Countyrwide. We had the Marketing material posted on line on Monday afternoon and appoinments made for the following 4 days. Nicole, the Hamilton branch manager handled all the client interaction for us and again we were very inpressed by her total attention to our needs. The great news is that we had a written offer for my mother's house on the Thursday, 4 days after the material went on line. We cannot thanks Nicole and Vikki enough for making this experience a great one.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe contacted Nicole and Vikki at Countrywide in their Hamilton office to discuss the potential sale of our property. We had several agents out to gauge the level of service, fees etc that we could expect, needless to say that we were very impressed with their presentation and decided to put our home in the hands of Nicole, Vikki and their colleagues. They organised everything in relation to the Home Report and also the property movie and photographs. Our property went live late on Friday and we had viewers lined up on the Saturday morning. We had a few offers straight away and with the help and advice of Nicole we rejected those. A few days later we received an offer we were more than happy with and look forward to finding our new home. We have been kept informed at every stage of the process and the communication has been first class throughout. I would heartily recommend Countrywide in Hamilton if you are thinking of selling your homePositiveResponsiveness, Quality, Professionalism
Thank you for your superb 5* review, kind comments and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleCannot recommend the team at Countywide Hamilton enough! Special thank you to branch manager Nicole for making the sale of my house go as smoothly and stress free as possible and helping in every way imaginable. Great service and communication from start to finish. Always met with a cheery voice on the phone and they’re always happy to help. A brilliant sales team.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCountrywide Hamilton are an excellent estate agency to deal with. Very professional, excellent customer care and service, honest transparent. Would definitely recommend this company to anyone. I would like to say a big thank you to Nicole the branch manager for making our experience a positive one, can’t recommend the branch enough and the staff really do deliver great customer service.PositiveProfessionalism
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
GoogleAbsolute disgrace of a branch. Flat was filthy, infested and uninhabitable. Refused return of my rent even after promising. Dodged calls, refused callbacks, were rude, have lied to cover their own backs. Avoid this branch if you can!NegativeResponsiveness, Quality, Professionalism, Value
Good morning Ryan, thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleIt was so easy and straightforward to work with Countrywide as their team are incredibly professional and respond quickly. I mostly dealt with Charlotte, who was amazing as she explained everything in simple terms and always remembered everything I'd told her and treated me like a friend. The whole team are fantastic and I would recommend working with them!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review!
5/5
GoogleI have been dealing with the Countrywide Merchant City branch for over 6 years now. They have been fantastic since day one and have let out my properties for many years. Nadia Scott and Fiona Scott are tremendous industry professionals who have their fingers on the pulse of each latest trend. They have also been quick to assure me with any problems that have arisen over the years as well. By far the best letting agent I have dealt with. I won’t be leaving anytime soon.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleSold my flat on Walls Street, Merchant City through Countrywide City Living and I could not have been happier with their service and the end result they achieved for me. From the initial valuation right through to my closing date, they were top notch and what a result! Huge thanks to Danielle and the rest of the team for all their hard work. Best agents in the city centre!PositiveQuality, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI have used Countrywide each time I have been renting out my flats and they are truly brilliant. On every occasion they have found me lovely tenants within a week of listing my property. They work hard and know the market well. Fiona Scott always keeps me informed of everything that’s happening with my rentals and goes out of her way to ensure my flats are listed and rented as soon as possible and that I have all the necessary landlord requirements in place.PositiveResponsiveness, Quality, Professionalism
Thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Countrywide and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.
ESTAS awards by year, 2017 to 20222022 2 Gold ESTAS 2022 winners
2021 2 Gold ESTAS 2021 winners
2020 2 Gold ESTAS 2020 winners
2019 1 Gold and 1 Silver ESTAS 2019 winners
2018 1 Gold and 1 Silver ESTAS 2018 winners
2017 2 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.
