Trusted Agent profile
★★★★★
1,251 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
9
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
Countrywide's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFrom the minute Paul walked through my door to value my house to I handed my keys into Denise and Avril in the office, I can say they all provided me with a first class service. Not only friendly and approachable, but also thoroughly professional and courteous all the time. I would recommend countrywide to everyone.
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery good service and kept informed throughout process
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThoroughly recommend this branch, staff where extremely dedicated and helpful.
Thank you for your 5* review!
5/5
GoogleExcellent communication and service throughout process, highly recommended. Thank you
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Googlethey were really helpful and professional at all times ,cannot ask for much more
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat comms at all times from Stuart, Bobby, Max and Paula at Dennistoun branch. Highly recommended. Great bunch of folk to deal with!
Thank you for your brilliant recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can't thank countrywide enough for the sale of my late mothers flat. Stuart went above and beyond to make this process a lot easier than I thought possible. Thanks again team. Would highly recommend.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleCouldn't recommend more. The team were amazing throughout and I ended up getting more than expected for my property! Moving can be a stressful time but Paula, Bobby and Stuart were always there to reassure and support. Certainly worth the 5 stars I've given them. Thanks guys!
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
GoogleI have emailed separately with a full complaint but the short version is: Once Countrywide had secured me as a client I no longer received the good service I had enjoyed at the start. My main complaint is that I was not given independent mortgage advice AT ALL. I was only offered mortgages from Halifax despite there being better rates available which I found myself online. I understand now that the broker will have received a bonus payment from Halifax. I paid £500 for "independent financial advice" which I did not receive. I was also recommended extremely expensive home insurance, life insurance and critical illness cover, once again all from one company so a commission would likely have been earned from this. Halifax did not send my mortgage documentation. I received no apology and ultimately the purchasing of my property was delayed by a fortnight because of this which was an inconvenience for all parties involved. The broker did not offer at any stage to explain the mortgage offer to me despite it actually saying this should always be done in the accompanying booklet from Halifax. I have been left feeling a little cheated and unsure what I'm paying so much money for. I really don't normally complain, but since talking to a couple of friends and family who have bought property themselves recently with good independent advice, I don't think my experience was the norm. I'd like to know what Countrywide would say their £500 fee is for.
Hi Catriona, Thank you for taking the time to make us aware of your concerns. From reviewing your comments we believe you may have left your review against the wrong location after reviewing this offices files and as such would kindly request you remove your review. I am aware that your listed concerns have been forwarded to the relevant Customer Care Department for investigation and as such I am sure they will be in touch when their impartial investigation is completed. Should you wish to discuss further, please do contact us via review@countrywide.co.uk. Kind regards,
5/5
GoogleMy sister and I were selling a flat on behalf of our brother, who had had a stroke. We were extremely lucky to be working with Stuart Clelland, as he was extremely, professional, knowledgeable about the market for flats and easy to discuss some issues, which were complex and for us, difficult to share. Stuart was always very supportive and given some of the issues, I do believe other agents may have refused to help us. Within a week, overcoming the obstacles, the flat was on the market, at a price higher than we anticipated, which was of course wonderful news. Once the flat was on the market we were introduced to Paula Mellon, who would manage viewings and provide feedback on viewings/offers. Again amazed at how professional, responsive Paula was, especially given the flat was not high value and in need to work. My sister and I were amazed when Paula advised a price, told us how buoyant the market was and from them she kept us fully updated on progress. The flat was advertised around 3pm and by 5pm Paula called to say we had an offer, higher than expected and cash. We were so delighted, however, Paula advised us to wait and during the next 6 days there were 10 viewings and higher offer, which was also cash. From start to finish the entire experience of selling was stress free and that was down to both Stuart and Paula, who are the ultimate professionals and know their clients, market so well, which gave us amazing reassurance we had engaged the correct Estate Agents. We can not thank them enough for all their support. We would certainly recommend Countrywise Dennistoun, to anyone planning to sell or buy a property. We will certainly use them again due to the fabulous service received. Kathleen McGraw
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleHaving to deal with selling my late mum’s home was not easy, but speaking to Stuart at the beginning made me feel at ease.Once the house was on the market I then spoke to Bobby, Paula and Max who were all extremely friendly and professional and the house was sold just after one week for a great price. Professional from start to finish. I would definitely recommend them. Thank you.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe used Countrywide Dennistoun branch to sell our flat, and were delighted with the service we received. The team were professional and kept us informed at all times of viewings, offer status etc. We were very happy with the outcome - the flat sold within the week. We are currently awaiting finalisation of entry dates etc, but would recommend Countrywide as a very professional organisation. Stuart, Bobby and Paula were responsive and replied to any communication promptly .
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleWe had a great experience selling our flat in Carntyne with Countrywide’s Dennistoun office! Stuart was so efficient at setting us up as a client and getting our listing live, and he price matched a quote we had from elsewhere. Once our flat was listed, Paula was great at keeping us updated with booked viewings, and at following up with people after they had viewed and giving us feedback - we had viewings every night after we listed the flat (often multiple viewings in one night), but this was managed seamlessly and didn’t feel anywhere near as stressful as we had anticipated. Stuart also gave us lots of advice when it came to the offers we received, and we sold our flat above home report value within a week of the listing going live. We were absolutely delighted! We also used the mortgage team at the Dennistoun office - Connor was excellent and explained the whole process of securing our mortgage for our next home, and got us a deal we’re very happy with. When Connor was then on paternity leave the team picked up our case without issue and this didn’t effect our application whatsoever. All in, couldn’t fault the service we received from the estate agency and mortgage teams at Countrywide in Dennistoun - would recommend them in a heartbeat!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat Service throughout from Countrywide. Stuart, Paula and Bobby were very helpful from start to finish and ended up getting a great offer on my property. Stuart would get back to me very quickly even outwith normal business hours and managed to get the home report and photographs done within a couple of days and then my house was on the market by the third day. I would definitely recommend 👍
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
GoogleAs a potential buyer, I would alert sellers that they do not return phonecalls and whenever you call to follow up they fob you off. Shocking customer service, would never recommend to anyone to use them to sell their property.NegativeResponsiveness, Quality, Professionalism
Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleWould highly recommend Countrywide Kirkintilloch. Andrew came out to value my property and then the sale was dealt with by Lesley and Michelle. Both kept me up to date on every aspect of the sale. My first time selling a property and it was stress free.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
5/5
GoogleI cannot thank the team enough - Avril especially, but also Paul and Denise - for all that they did to finally sell my property. The sale was fraught with issues but each member of the team went far above the call of duty in helping me sort out each single issue. I can't rate them highly enough! Totally recommended in every way.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic people done everything for me from start to finish delighted with the service provided.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
5/5
GoogleFrom start to finish was always informed with what was going on regarding viewings offers etc.Cara and Paula either gave me a quick update by email or a call Many thanks for the great personal service during such difficult times and would not hesitate to use or recommend Countrywide to anyone else .Thanks very much. Wm ReidPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleCountrywide in Dennistoun helped me sell my flat in a most efficient manner. They were quick, organised, knowledgeable about their market, and they communicated very well. Their approach is clear, quick and lead to results above my expectations. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleWould highly recommend. Friendly and professional service, Gavin and Julie were a pleasure to deal with. They kept me updated throughout the process of selling my property and provided assistance when required.PositiveQuality, Professionalism
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Countrywide and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.
ESTAS awards by year, 2017 to 20222022 2 Gold ESTAS 2022 winners
2021 2 Gold ESTAS 2021 winners
2020 2 Gold ESTAS 2020 winners
2019 1 Gold and 1 Silver ESTAS 2019 winners
2018 1 Gold and 1 Silver ESTAS 2018 winners
2017 2 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.
