5/5
The staff are friendly, knowledgeable and know the market.PositiveResponsiveness, Quality, Professionalism
Agent replied · 13 June 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
Trusted Agent profile
★★★★★
1,251 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
9
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
Countrywide's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
The staff are friendly, knowledgeable and know the market.PositiveResponsiveness, Quality, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
very good response speed and efficient working style. well done.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Excellent service. Very and professional and excellent communication. Would use again.PositiveResponsiveness, Quality, Professionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
Happy with the management service provided to date. Repairs carried out promptly and efficiently and competitive rates.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
I'm delighted with the service received from countrywide. Mhairi and Freya have been extremely helpful.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
Excellent service, Freya couldn't have been more friendly and helpful throughout the moving process. Highly recommended. Thanks!PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
Professional and responsive service, Freya made the process of moving really easy, even with everything needing to be completed virtually! Would definitely recommend.PositiveResponsiveness, Professionalism
5/5
Mhairi and Freya have been amazing to look after our property after requiring extensive decorations after a long term tenant had moved out, work completed and new tenant in with no concernsPositiveProfessionalism
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
Wonderful service. It made the whole experience painless. We felt supported, never felt under any pressure to rush the house onto the market and we’re given great advice about how to prepare for photos and viewings.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
I had a maintenance issue at the property that Countrywide manage for me. Aiden was extremely helpful and organised everything for me very quickly. He always replies to my requests and questions speedily which is much appreciated.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
Many thanks to the great team at Countrywide Byres Road with helping us to sell our flat. Gavin, Julie, Megan and the rest of the staff were knowledgeable, informative and helpful.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
Julie Wengenroth at the Byres Rd branch of Countrywide helped us keep in touch with our sellers at a property marketed by her branch. By keeping the lines of communication open, she proved to be an invaluable help in getting our purchase over the line. Throughout the whole process, she remained professional, friendly and very obliging. From hearing that our bid had been accepted by our sellers, to the handover of keys, Julie was an integral part of the process.PositiveResponsiveness, Professionalism
Thank you for your kind words and wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
Countrywide's Gavin Dillon and Megan McPherson are a very good team and provide excellent service. Companies they work with are top notch - marketing and solicitors are very easy to work with and knowledgeable in their areas. Highly recommended.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
Mhairi, Joanne, Freya are insurmountable in their experience, professionalism & approach, particularly notable is their communication, congeniality & presentation which speaks volumes! while providing excellent customer service, all are undeniably true assets to the company & for anyone seeking property management services, look forward to doing more business with Countrywide in near future.
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Excellent Service from start to finish. Countrywide were very efficient and helpful when it came to selling our flat. We were very happy with the end result. Thanks to Gavin, Kirstin and all of the team at Countrywide!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Excellent customer service from Kirstin and mortgage advice from Robyn in a very short timescale to make sure I could get out to view, and offer on a property I really liked. Brilliant communication which is continuing now the property is under offer. Would highly recommend.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
Very happy with the service provided by the letting team for renting my flat. I appreciated it took little time and the fact that the team was very responsive to my queries. Unfortunately, the positive feeling above changed over time. A) Any time there was something to repair in the flat as per tenant's request, communication was rather poor with no follow-up on what reparations were made, status, etc. - and B) lots of problems to terminate the letting to put the flat on sale, with deliberate attempts to prevent contact with the tenant and delay the process. As a landlord, not happy at all of how things have been managed.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations).
5/5
Can't thank Alex, Freya and Kellie enough for all of their help finding us a tenant. They kept us in the loop every step of the way and were so quick to keep us updated as and when we had feedback from viewings. Their experience and knowledge into the rental market is second to none and I would highly recommend them. Thanks!!
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
Freya was so good, lovely and warm. On time for my viewing, very responsive, was ready to make alternative arrangements to make the process easier for me as i work full-time. Dealt with me sending lots of unsure emails and phoned me to reassure me of some things i was concerned about. Made it super easy and quick to rent. Very professional
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
From the moment of posting an inquiry regarding a prospective property to rent, Countrywide has been quick to help me with all queries I've had. All matters have been dealt with a friendly and professional manner and I've been very happy with the service provided. Renting can be scary, but I'm confident Countrywide will be able to help with every step of the way.
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
From the very beginning Robyn was knowledgeable, helpful, and professional - even before we put an offer in she would look over home reports and give advice on the area and any possible concerns on the property. When we had an offer accepted she worked quickly to find us the best mortgage deal and the appropriate insurance and income protection to set us up in our new home. Would highly recommend using Countrywide and Robyn's services.
Hi Carmen! Thank you for your lovely 5* review for the branch. Robyn and the team really appreciate you taking the time to leave us this feedback. Best wishes, Graham - Customer Relations
5/5
From our introductory meeting with Countrywide’s sales manager Gavin, we knew that the sale of our property would be in reliable hands. He displayed an extensive knowledge of the local property market and always provided us with clear and concise information in a down to earth manner, which made us feel very much at ease. Gavin provided us with a very competitive market valuation and also helped to arrange for a Home Report to be carried out prior to our property going onto the market. From there, Kirstin and the sales team at the Byres Road branch took over the next phase of the sale. We found the sales team to be most helpful whenever we had any queries and we were always given advanced knowledge of any arranged viewings and provided with regular feedback. We were delighted to learn that a satisfactory bid had been received in what felt like a very short space of time, and the sale of our property was completed soon after. This is testament to the fine work carried out on our behalf by Countrywide. In summary, we were very pleased with the professional service provided by Countrywide and found their marketing fees, etc to be very straight forward and fair, with no hidden costs. We would have no hesitation in recommending Countrywide when selling a property.
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
I bought a property in Kirkintilloch and found the staff helpful and quickly responded to emails and calls. No complaints
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Countrywide and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.
2022 2 Gold ESTAS 2022 winners
2021 2 Gold ESTAS 2021 winners
2020 2 Gold ESTAS 2020 winners
2019 1 Gold and 1 Silver ESTAS 2019 winners
2018 1 Gold and 1 Silver ESTAS 2018 winners
2017 2 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.