Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleFirst Class Service,from the Letting Team,very professional,with a "can do attitude"Claire was great with feedback and updates on property,would highly recommend Merchant City Letting Team, I wouldn't use any other Letting Agent.
Janice Β· 14 June 2022 Β· Countrywide Glasgow (71)
Agent replied Β· 13 June 2024
Hi Janice,
Thank you for taking the time to leave this lovely 5* review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide.
Many thanks again. Regan.
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5/5
GoogleI have been dealing with countrywide for a while I wouldn't go to any other company Fiona the Branch Manager and her team are on hand everytime I have a question its resolved within the hour....if your looking to buy or renting for investment purposes look no further..give them a call Today. I couldn't fault them.PositiveResponsiveness, Quality, Professionalism, Value
Fraser Β· 14 June 2022 Β· Countrywide Glasgow (71)
Agent replied Β· 13 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleRecently sold my property with Countrywide. Lauren was outstanding and cannot fault her. Process was relatively effortless and communication in the end was good.PositiveResponsiveness, Professionalism
Gordon Β· 14 June 2022 Β· Countrywide Glasgow (71)
Agent replied Β· 13 June 2024
Thank you Gordon for your amazing 5* review and kind words. Best wishes, Lucy, Customer Relations.
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1/5
GoogleWas a nightmare when you needed a repair. Was left nearly a month with no boiler working when I moved in was freezing in February. The communication between landlords and them is terrible. I had to wash my dishes boiling a kettle the whole time and was made to buy my own plug in heaters. Was a nice area I lived in so stayed longer than I should have. But left my first rental from them and quite clearly there procedures and customer services needs to improve. Cus Iβll never rent another property again with country wide. Please dodge the bullet or get a professional to do a viewing with you before taking a property. Felt taken advantage of.NegativeProfessionalism
Mikey Β· 14 June 2022 Β· Countrywide Glasgow (71)
Agent replied Β· 13 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleOur contact at Countrywide was Lauren Hyndman. She was the agent we were assigned to in our buying a flat in Glasgow. In every respect she was a pleasure to deal with: professional, responsive and helpful. We were kept informed of progress and all parts of the process were handled competently and smoothly. Well done, Lauren, you made our experience a happy one.PositiveResponsiveness, Professionalism
Chris Β· 14 June 2022 Β· Countrywide Glasgow (71)
Agent replied Β· 13 June 2024
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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5/5
GoogleI am a new landlord with Countrywide City Living, having worked with previous letting agent I have to take the teams work ethic, communication, efficiency and transparency is second to none. Special thanks to Lucy and Ashton who provided continuous updates on the search and placement of my new tenant. Process was seamless start to finish.PositiveResponsiveness, Quality, Professionalism, Value
Jonathan Β· 14 June 2022 Β· Countrywide Glasgow (71)
Agent replied Β· 13 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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5/5
GoogleWe used Countrywide to buy our first house, Lauren Hyndman and Johnathan Irvine were great throughout the process, within a week we had put our offer in and 5 weeks later had the keys to our new house. Both Johnathan and Lauren were very responsive with any questions we had. I thought buying a house would be a long stressful process but was actually super quick and not stressful at all. Would 100% recommend Lauren and Johnathan to anyone thinking of buying a house πPositiveResponsiveness, Professionalism, Value
Jo Β· 14 June 2022 Β· Countrywide Glasgow (71)
Agent replied Β· 13 June 2024
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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5/5
GoogleI recently bought a flat in Merchant City through Countrywide and they were amazing! I was a first-time buyer and countrywide was with me every step of the way.
There was a whole load of complications when buying the flat around due to the council and the vendor but Countrywide was always there on the phone keeping me in the loop as well as reassuring me all was going to be okay during that stressful time!
Also big shout out to Lauren who was my main contact at Countrywide. Herself and the rest of the team were incredibly efficient and very sweet. I could not recommend Countrywide enough!
Ben Β· 14 June 2022 Β· Countrywide Glasgow (71)
Agent replied Β· 13 June 2024
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
K Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)
Agent replied Β· 13 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Ian Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)
Agent replied Β· 13 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Lewis Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)
Agent replied Β· 13 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Liz Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)
Agent replied Β· 13 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Douglas Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)
Agent replied Β· 13 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGreat staff who were very professional.
Gillian Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)
Agent replied Β· 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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1/5
GooglePut money Down on a flat then I got a better offer elsewhere and am still waiting on my money back from them two months latter
M Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)
Agent replied Β· 13 June 2024
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.
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5/5
GoogleVery good service. Fiona was so helpful and smoothed out some bumps very quickly. Would recommendPositiveQuality
John Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)
Agent replied Β· 13 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleShona, Stevie and the team are amazing, cant fault them ! So professional yet very down to earth and friendly. Would definetly recommend.PositiveResponsiveness, Quality, Professionalism
Jade Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)
Agent replied Β· 13 June 2024
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
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5/5
GoogleCountrywide Burnside have been professional, helpful, courteous, and kept us involved and up to date every step of the way. Would highly recommend
Kate Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)
Agent replied Β· 13 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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4/5
GoogleWe found Countrywide to be very professional and responsive, Shona was very helpful and friendly. A great wee team, highly recommend.
Louise Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)
Agent replied Β· 13 June 2024
Many thanks for the great recommendation and review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleCountry wide burnside weβre excellent from start of the prowess to finish. Staff kept me up to date at all times with calls emails etc they were very professional and friendly. I would highly recommend countrywide to friends and family
Mhairi Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)
Agent replied Β· 13 June 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleHad a great experience selling my house with Countrywide Burnside. Audray, Lauren and the rest of the team couldnβt have been more helpful & professional throughout the whole process!
Canβt recommend them enough for anyone looking to buy or sell a property.PositiveResponsiveness, Quality, Professionalism, Value
Zayn Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)
Agent replied Β· 13 June 2024
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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5/5
GoogleMy experience of selling our property through Countrywide North, Burnside, was first class. Staff at the branch were very professional and prompt in dealing with any enquiry I had, which was reassuring going forward.
In particular Shona Paterson, Branch Manager, was great to deal with. Overall, I would highly recommend Countrywide North as a great Estate Agency to sell or buy your next property with.PositiveResponsiveness, Quality, Professionalism, Value
John Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)
Agent replied Β· 13 June 2024
Itβs really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
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5/5
GoogleI used countrywide to assist with the sale of my late grandfatherβs property. I was very happy with the service from start to finish. The thing I was most impressed with was the prompt response I received whenever I called or emailed. A special mention to Fiona who kept me up to date at every stage of the process and was always so polite and helpful. I wouldnβt hesitate to use countrywide in the future if selling my own house.PositiveResponsiveness, Professionalism
Roryalexa Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)
Agent replied Β· 13 June 2024
Thank you for your superb 5* review and kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleMy experience of Countrywide North and in particular the staff at Burnside has been second to none and Iβm delighted I choose them to market my property.
An incredibly friendly, understanding and professional team whoβs level of interaction ensures that you are kept up to speed from the very first moment of the process. They bring with them a wealthy of experience which helps ease the burden of sale and ensure a smooth transaction for all parties.
I canβt thank the team there enough and I certainly wouldnβt hesitate to recommend them to anyone who needs to sell or indeed buy in the future.PositiveQuality, Professionalism
Kevin Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)
Agent replied Β· 13 June 2024
Many thanks for your brilliant 5* review, recommendation and your kind words! Best wishes, Lucy, Customer Relations.
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