Trusted Agent profile

Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

β˜…β˜…β˜…β˜…β˜… Great

1,251 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,239

Reviews on Google

All 8 offices

Facebook logo

3.2 / 5

9

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Latest reviews from every Countrywide office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

First Class Service,from the Letting Team,very professional,with a "can do attitude"Claire was great with feedback and updates on property,would highly recommend Merchant City Letting Team, I wouldn't use any other Letting Agent.

Janice Β· 14 June 2022 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Hi Janice, Thank you for taking the time to leave this lovely 5* review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service that we always aim to provide. Many thanks again. Regan.

5/5

Google

I have been dealing with countrywide for a while I wouldn't go to any other company Fiona the Branch Manager and her team are on hand everytime I have a question its resolved within the hour....if your looking to buy or renting for investment purposes look no further..give them a call Today. I couldn't fault them.PositiveResponsiveness, Quality, Professionalism, Value

Fraser Β· 14 June 2022 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Recently sold my property with Countrywide. Lauren was outstanding and cannot fault her. Process was relatively effortless and communication in the end was good.PositiveResponsiveness, Professionalism

Gordon Β· 14 June 2022 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you Gordon for your amazing 5* review and kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

Was a nightmare when you needed a repair. Was left nearly a month with no boiler working when I moved in was freezing in February. The communication between landlords and them is terrible. I had to wash my dishes boiling a kettle the whole time and was made to buy my own plug in heaters. Was a nice area I lived in so stayed longer than I should have. But left my first rental from them and quite clearly there procedures and customer services needs to improve. Cus I’ll never rent another property again with country wide. Please dodge the bullet or get a professional to do a viewing with you before taking a property. Felt taken advantage of.NegativeProfessionalism

Mikey Β· 14 June 2022 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Our contact at Countrywide was Lauren Hyndman. She was the agent we were assigned to in our buying a flat in Glasgow. In every respect she was a pleasure to deal with: professional, responsive and helpful. We were kept informed of progress and all parts of the process were handled competently and smoothly. Well done, Lauren, you made our experience a happy one.PositiveResponsiveness, Professionalism

Chris Β· 14 June 2022 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

I am a new landlord with Countrywide City Living, having worked with previous letting agent I have to take the teams work ethic, communication, efficiency and transparency is second to none. Special thanks to Lucy and Ashton who provided continuous updates on the search and placement of my new tenant. Process was seamless start to finish.PositiveResponsiveness, Quality, Professionalism, Value

Jonathan Β· 14 June 2022 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

We used Countrywide to buy our first house, Lauren Hyndman and Johnathan Irvine were great throughout the process, within a week we had put our offer in and 5 weeks later had the keys to our new house. Both Johnathan and Lauren were very responsive with any questions we had. I thought buying a house would be a long stressful process but was actually super quick and not stressful at all. Would 100% recommend Lauren and Johnathan to anyone thinking of buying a house πŸ™‚PositiveResponsiveness, Professionalism, Value

Jo Β· 14 June 2022 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

I recently bought a flat in Merchant City through Countrywide and they were amazing! I was a first-time buyer and countrywide was with me every step of the way. There was a whole load of complications when buying the flat around due to the council and the vendor but Countrywide was always there on the phone keeping me in the loop as well as reassuring me all was going to be okay during that stressful time! Also big shout out to Lauren who was my main contact at Countrywide. Herself and the rest of the team were incredibly efficient and very sweet. I could not recommend Countrywide enough!

Ben Β· 14 June 2022 Β· Countrywide Glasgow (71)

Agent replied Β· 13 June 2024

Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

K Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 13 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Ian Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 13 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Lewis Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 13 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Liz Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 13 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Douglas Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 13 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Great staff who were very professional.

Gillian Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

1/5

Google

Put money Down on a flat then I got a better offer elsewhere and am still waiting on my money back from them two months latter

M Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 13 June 2024

Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.

5/5

Google

Very good service. Fiona was so helpful and smoothed out some bumps very quickly. Would recommendPositiveQuality

John Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 13 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Shona, Stevie and the team are amazing, cant fault them ! So professional yet very down to earth and friendly. Would definetly recommend.PositiveResponsiveness, Quality, Professionalism

Jade Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 13 June 2024

Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations

5/5

Google

Countrywide Burnside have been professional, helpful, courteous, and kept us involved and up to date every step of the way. Would highly recommend

Kate Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 13 June 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

4/5

Google

We found Countrywide to be very professional and responsive, Shona was very helpful and friendly. A great wee team, highly recommend.

Louise Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 13 June 2024

Many thanks for the great recommendation and review. Kind regards, Lucy, Customer Relations.

5/5

Google

Country wide burnside we’re excellent from start of the prowess to finish. Staff kept me up to date at all times with calls emails etc they were very professional and friendly. I would highly recommend countrywide to friends and family

Mhairi Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 13 June 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Had a great experience selling my house with Countrywide Burnside. Audray, Lauren and the rest of the team couldn’t have been more helpful & professional throughout the whole process! Can’t recommend them enough for anyone looking to buy or sell a property.PositiveResponsiveness, Quality, Professionalism, Value

Zayn Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 13 June 2024

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

My experience of selling our property through Countrywide North, Burnside, was first class. Staff at the branch were very professional and prompt in dealing with any enquiry I had, which was reassuring going forward. In particular Shona Paterson, Branch Manager, was great to deal with. Overall, I would highly recommend Countrywide North as a great Estate Agency to sell or buy your next property with.PositiveResponsiveness, Quality, Professionalism, Value

John Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 13 June 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

I used countrywide to assist with the sale of my late grandfather’s property. I was very happy with the service from start to finish. The thing I was most impressed with was the prompt response I received whenever I called or emailed. A special mention to Fiona who kept me up to date at every stage of the process and was always so polite and helpful. I wouldn’t hesitate to use countrywide in the future if selling my own house.PositiveResponsiveness, Professionalism

Roryalexa Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 13 June 2024

Thank you for your superb 5* review and kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

My experience of Countrywide North and in particular the staff at Burnside has been second to none and I’m delighted I choose them to market my property. An incredibly friendly, understanding and professional team who’s level of interaction ensures that you are kept up to speed from the very first moment of the process. They bring with them a wealthy of experience which helps ease the burden of sale and ensure a smooth transaction for all parties. I can’t thank the team there enough and I certainly wouldn’t hesitate to recommend them to anyone who needs to sell or indeed buy in the future.PositiveQuality, Professionalism

Kevin Β· 14 June 2022 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 13 June 2024

Many thanks for your brilliant 5* review, recommendation and your kind words! Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Countrywide and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.

ESTAS awards by year, 2017 to 2022
  • 2022 2 Gold ESTAS 2022 winners

    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Sales
  • 2021 2 Gold ESTAS 2021 winners

    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Sales
  • 2020 2 Gold ESTAS 2020 winners

    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Sales
  • 2019 1 Gold and 1 Silver ESTAS 2019 winners

    • GoldESTAS 2019: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2019: Best Large Group (21+ Offices) in the UK, Lettings
  • 2018 1 Gold and 1 Silver ESTAS 2018 winners

    • GoldESTAS 2018: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2018: Best Large Group (21+ Offices) in the UK, Lettings
  • 2017 2 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Sales
    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Lettings

Source: ESTAS winners lists, as published, linked by year.

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Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.

Reviews may appear on more than one platform.

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