Trusted Agent profile

Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

★★★★★ Great

1,251 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,239

Reviews on Google

All 8 offices

Facebook logo

3.2 / 5

9

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Latest reviews from every Countrywide office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Staff at Countrywide dealt with all enquiries swiftly and maintained excellent customer service throughout. Nicole and her team were full of excellent advice and took the time to really listen to our needs and make these the utmost priority. We were really thankful to have Countrywide supporting us through this process.PositiveResponsiveness, Quality, Professionalism, Value

Louise · 18 June 2022 · Countrywide Hamilton

Agent replied · 17 June 2024

Thank you for your superb 5* review and kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Countrywide Hamilton were a joy to work with and I'm so glad we decided to have them as our estate agent. All of the staff within the branch were so helpful and kept us up to speed every step of our sale and made the whole thing so much less stressful than it could have been. I would definitely recommend Countrywide Hamilton for anyone looking to sell their property.

Gary · 18 June 2022 · Countrywide Hamilton

Agent replied · 17 June 2024

Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Vicky, Nicole and the whole team at Countrywide went above and beyond to sell our house quickly with a satisfying result. From our first meeting, they had a plan for success, and followed through with it. We could not be happier with their service, and would highly recommend them to anyone looking to sell.

Traci · 18 June 2022 · Countrywide Hamilton

Agent replied · 17 June 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

The team at Countrywide Hamilton were excellent from first contact through to selling and beyond. I've used them twice now and had great experiences both times. Prices were reasonable and marketing and turnaround times were superb. Communication was great throughout and special mention to Vikki who went the extra mile to sort things out quickly.

Gavin · 18 June 2022 · Countrywide Hamilton

Agent replied · 17 June 2024

Thank you for taking the time to leave us your excellent 5* review and your kind word. Best wishes, Lucy, Customer Relations.

5/5

Google

I bought a house through Countrywide Hamilton & they have by far been the best I’ve dealt with. I was kept UTD, not waiting days for an update, really accommodating when communicating between seller & buyer. 2 working day’s for the whole process ( viewed on bank holiday Friday, started talks on the Saturday & by Monday morning our offer was accepted & being processed ) It was Laura that I was in contact with mostly, lovely, very polite & built great rapport with me. Branch Manager Nicole was just as accommodating too, even giving us a follow up call to let us know everything was all done & the Sold signs had been ordered for our next home! Would recommend & would use next time we sell.

MrMarcusM · 18 June 2022 · Countrywide Hamilton

Agent replied · 17 June 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent team of professional and helpful people. Very responsive to our requests

David · 16 June 2022 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 15 June 2024

Thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I recommend countrywide for letting/ and especially Freya. Between quality and professionalism, Freya has been really helpful since I started my tenancy. Really good communication too!PositiveResponsiveness, Professionalism

Marine · 16 June 2022 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 15 June 2024

Thank you for your wonderful 5* review of our local team. Best wishes, Scott @ Customer Care

5/5

Google

I can't speak highly enough about the service I received from the byres road branch in the recent sale of my flat. From my very first interaction with Paul who came out to value the property and was one of the nicest and most reassuringly positive people you'd ever meet, through to all the staff in the branch and especially Megan, who basically led me by the hand through the whole experience, keeping me informed of every single aspect of the process along the way. I'd definitely use countrywide again and can't recommend them highly enough.PositiveResponsiveness, Professionalism

Desmond · 16 June 2022 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 15 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Upal · 14 June 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Melanie · 14 June 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Costas · 14 June 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for leaving us a review. Best wishes, Lucy, Customer Relations.

4/5

Google

Rating only, no written review.

Anna · 14 June 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for leaving us a review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Garth · 14 June 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Ami was particularly helpful!

Martyn · 14 June 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

Great experience and very helpful and smooth process would definitely recommendPositiveProfessionalism

ScottyVlog · 14 June 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thanks for this fab 5* review Scotty :) - Graham, Customer Relations

5/5

Google

Lucy Ford excellent costume service, very efficient.

Victoria · 14 June 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Great staff, agency and communications definitely recommended.

Mohammed · 14 June 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

Recently sold my flat with them. No issues. Confident they would sell, arranged everything and achieved what they said.

Scott · 14 June 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thanks Scott for the lovely 5* review! Best wishes, Graham - Customer Relations

5/5

Google

I had a very good experience with Countrywide for my house hunt as a tenant. I would highly recommend them for any housing needs

Bipul · 14 June 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

I had a great experience working with Lauren, Rachel, and the team. Everything was seamless from start to finish. I’d definitely recommend them!PositiveResponsiveness, Professionalism

Gordon · 14 June 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

City centre branch (Lauren) very helpful in ensuring sale went through smoothly. Also made sure questions and queries regarding the property were answered promptly once we had moved in.

Stephen · 14 June 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Had the pleasure of Freya handling my move and could mot fault her on anything, extremely professional and efficient in every way and made the entire process seamless… thank you FreyaPositiveResponsiveness, Quality, Professionalism, Value

Adrian · 14 June 2022 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Countrywide and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.

ESTAS awards by year, 2017 to 2022
  • 2022 2 Gold ESTAS 2022 winners

    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Sales
  • 2021 2 Gold ESTAS 2021 winners

    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Sales
  • 2020 2 Gold ESTAS 2020 winners

    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Sales
  • 2019 1 Gold and 1 Silver ESTAS 2019 winners

    • GoldESTAS 2019: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2019: Best Large Group (21+ Offices) in the UK, Lettings
  • 2018 1 Gold and 1 Silver ESTAS 2018 winners

    • GoldESTAS 2018: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2018: Best Large Group (21+ Offices) in the UK, Lettings
  • 2017 2 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Sales
    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Lettings

Source: ESTAS winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent