Trusted Agent profile

Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

★★★★★ Great

1,251 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,239

Reviews on Google

All 8 offices

Facebook logo

3.2 / 5

9

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Latest reviews from every Countrywide office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

They are very professional from the beginning till the end. They are also very helpful and communicate well.

Ismail · 16 April 2023 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you so much for your kind words! - Best Wishes, Scott @ Customer Relations

5/5

Google

Shona and her team have been excellent in the process of selling my house and would recommend any one to try them 1st brilliant

Jackie · 16 April 2023 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

My last experience with Countrywide Burnside was buying & selling with them. They were brilliant! Certainly the best in Burnside!

G · 16 April 2023 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Had some help from the team securing my first property! They were fantastic help and so positive when I was previously outbid. Five stars from me and my husband !

Nicole · 16 April 2023 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Really quick and efficient, kept us up to date throughout the full process of selling my flat. The girls in the office were so friendly and helpful.

Emma · 16 April 2023 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

Shona and the team couldn't have been more helpful from start to finish regarding sale of my property. Marketing very professional and I was kept well informed throughout the process. Would highly recommend them as an agent.

Ross · 16 April 2023 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

I’m really happy with the service from Shona and the team. My partner and I viewed a lot of properties in the Cambuslang area via Countrywide Burnside and they offered us great customer service with regular contact and helped us find our dream home which we move into in March.

Nicole · 16 April 2023 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Lucy, Stuart and Paula are a great help throughout. Highly recommend

Nicola · 16 April 2023 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 11 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Facebook

We used Countrywide to purchase a property in Hamilton, the whole process took only 5 weeks and was conducted in an extremely professional, efficient and friendly manner, I would fully recommend them to any seller or buyer.

Ringo · 5 April 2023 · Countrywide Hamilton

4/5

Google

I recently dealt with the Burnside branch when viewing and subsequently offering to buy, a property. Shona and the team were professional and responded promptly to any questions or requests which I had subsequently. …

Colin · 16 October 2022 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Many thanks for the great review. Kind regards, Lucy, Customer Relations.

5/5

Google

We recently just used Countrywide for the sale of our property. I couldn't fault them in any way. They went above and beyond helping us even after the sale was complete. We were updated on a regular basis throughout the whole process and …

Kirsty · 16 October 2022 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for your amazing 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

Countrywide North Burnside were everything and more than you could ask for from an estate agent. Prompt, courteous, professional and supportive throughout the entire sale process they were always at the end of the phone to help with sound …

Chris · 16 October 2022 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Laura · 13 October 2022 · Countrywide Lanarkshire (1 Barrachnie Road)

Agent replied · 11 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Great job, thank you !

TOJEFI · 13 October 2022 · Countrywide Lanarkshire (1 Barrachnie Road)

Agent replied · 11 June 2024

Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Very kind and professional service provided from Paul, Avril and Denise . Very nice experience!!!

Jason · 13 October 2022 · Countrywide Lanarkshire (1 Barrachnie Road)

Agent replied · 11 June 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

this is the second time we have dealt with avril ,denise and paul, [buying and selling ] and we would give them ten stars if we could ,first class from start to finish,highly recommended,joseph and anne mckenna

Joseph · 13 October 2022 · Countrywide Lanarkshire (1 Barrachnie Road)

Agent replied · 11 June 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very impressed with the service from Avril, Paul and the team, I was given regular updates and advice, nothing was too much trouble. They made the whole process so easy and also put me in touch with their highly recommended solicitor. Well done all concerned.

Janice · 13 October 2022 · Countrywide Lanarkshire (1 Barrachnie Road)

Agent replied · 11 June 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Many thanks to the whole team Paul Denise and Avril with the selling of my flat. Paul was excellent explaining everything from the initial valuation answered all my questions. Avril and Denise were very professional and friendly and always kept me updated of developments during the process. Great team all round thank you for all your help!!!

Pauline · 13 October 2022 · Countrywide Lanarkshire (1 Barrachnie Road)

Agent replied · 11 June 2024

Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Many thanks to Paul, Avril and Georgia for helping us with buying our first home! The whole team was approachable, friendly and understanding! Everyone was professional, and service was absolutely amazing every time! We couldn't have asked for a better welcome to the Baillieston community!

Ivelina · 13 October 2022 · Countrywide Lanarkshire (1 Barrachnie Road)

Agent replied · 11 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Maureen · 11 October 2022 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 11 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Philip · 11 October 2022 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 11 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Agnes · 11 October 2022 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 11 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Professional and great communication!

Alan · 11 October 2022 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 11 June 2024

Thank you for your great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

We used the Countrywide team based on Alexandra Parade to market and sell our flat; a painless, efficient and effective process carried out by professionals who "know their stuff" and deliver.

Gordon · 11 October 2022 · Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied · 11 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Countrywide and its branches won ESTAS awards in six years, most recently 2022.

ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.

ESTAS awards by year, 2017 to 2022
  • 2022 2 Gold ESTAS 2022 winners

    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2022: Best Large Group (21+ Offices) in the UK, Sales
  • 2021 2 Gold ESTAS 2021 winners

    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2021: Best Large Group (21+ Offices) in the UK, Sales
  • 2020 2 Gold ESTAS 2020 winners

    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Lettings
    • GoldESTAS 2020: Best Large Group (21+ Offices) in the UK, Sales
  • 2019 1 Gold and 1 Silver ESTAS 2019 winners

    • GoldESTAS 2019: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2019: Best Large Group (21+ Offices) in the UK, Lettings
  • 2018 1 Gold and 1 Silver ESTAS 2018 winners

    • GoldESTAS 2018: Best Large Group (21+ Offices) in the UK, Sales
    • SilverESTAS 2018: Best Large Group (21+ Offices) in the UK, Lettings
  • 2017 2 Gold ESTAS 2017 winners

    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Sales
    • GoldESTAS 2017: Best Large Group (21+ Offices) in the UK, Lettings

Source: ESTAS winners lists, as published, linked by year.

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Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.

Reviews may appear on more than one platform.

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