5/5
They are very professional from the beginning till the end. They are also very helpful and communicate well.
Agent replied · 13 June 2024
Thank you so much for your kind words! - Best Wishes, Scott @ Customer Relations
Trusted Agent profile
★★★★★
1,251 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,251 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
9
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
Countrywide's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
They are very professional from the beginning till the end. They are also very helpful and communicate well.
Thank you so much for your kind words! - Best Wishes, Scott @ Customer Relations
5/5
Shona and her team have been excellent in the process of selling my house and would recommend any one to try them 1st brilliant
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
My last experience with Countrywide Burnside was buying & selling with them. They were brilliant! Certainly the best in Burnside!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
Had some help from the team securing my first property! They were fantastic help and so positive when I was previously outbid. Five stars from me and my husband !
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
Really quick and efficient, kept us up to date throughout the full process of selling my flat. The girls in the office were so friendly and helpful.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
Shona and the team couldn't have been more helpful from start to finish regarding sale of my property. Marketing very professional and I was kept well informed throughout the process. Would highly recommend them as an agent.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
I’m really happy with the service from Shona and the team. My partner and I viewed a lot of properties in the Cambuslang area via Countrywide Burnside and they offered us great customer service with regular contact and helped us find our dream home which we move into in March.
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Lucy, Stuart and Paula are a great help throughout. Highly recommend
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
We used Countrywide to purchase a property in Hamilton, the whole process took only 5 weeks and was conducted in an extremely professional, efficient and friendly manner, I would fully recommend them to any seller or buyer.
4/5
I recently dealt with the Burnside branch when viewing and subsequently offering to buy, a property. Shona and the team were professional and responded promptly to any questions or requests which I had subsequently. …
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
We recently just used Countrywide for the sale of our property. I couldn't fault them in any way. They went above and beyond helping us even after the sale was complete. We were updated on a regular basis throughout the whole process and …
Thank you for your amazing 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
Countrywide North Burnside were everything and more than you could ask for from an estate agent. Prompt, courteous, professional and supportive throughout the entire sale process they were always at the end of the phone to help with sound …
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
Great job, thank you !
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
5/5
Very kind and professional service provided from Paul, Avril and Denise . Very nice experience!!!
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
this is the second time we have dealt with avril ,denise and paul, [buying and selling ] and we would give them ten stars if we could ,first class from start to finish,highly recommended,joseph and anne mckenna
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
Very impressed with the service from Avril, Paul and the team, I was given regular updates and advice, nothing was too much trouble. They made the whole process so easy and also put me in touch with their highly recommended solicitor. Well done all concerned.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Many thanks to the whole team Paul Denise and Avril with the selling of my flat. Paul was excellent explaining everything from the initial valuation answered all my questions. Avril and Denise were very professional and friendly and always kept me updated of developments during the process. Great team all round thank you for all your help!!!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
Many thanks to Paul, Avril and Georgia for helping us with buying our first home! The whole team was approachable, friendly and understanding! Everyone was professional, and service was absolutely amazing every time! We couldn't have asked for a better welcome to the Baillieston community!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
Professional and great communication!
Thank you for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
We used the Countrywide team based on Alexandra Parade to market and sell our flat; a painless, efficient and effective process carried out by professionals who "know their stuff" and deliver.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Countrywide and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2017, 2018, 2019, 2020, 2021, 2022.
2022 2 Gold ESTAS 2022 winners
2021 2 Gold ESTAS 2021 winners
2020 2 Gold ESTAS 2020 winners
2019 1 Gold and 1 Silver ESTAS 2019 winners
2018 1 Gold and 1 Silver ESTAS 2018 winners
2017 2 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.