Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

★★★★★ 5/5

Google

I would highly recommend Countrywide. I was very happy with the service I received from all the staff, especially Megan, who was always at the end of the phone, whenever I called for updates. I used Countrywide, as they also helped my daughter with the sale of her flat and she was very happy with the service they provided.PositiveResponsiveness, Quality, Professionalism, Value

Lesley · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 3/5

Google

Key points from a recent purchase listed with Countrywide Westend from a buyer's perspective. International buyers beware. In my particular scenario I was a cash buyer however my funds were primarily in USD which I would convert to GBP upon determining an exact price of purchase. I was attracted to two properties listed by Countrywide, the first I believe was listed in 2019. I sought to make an offer below the listing price as (imo) the property required renovations before it was move in ready. The valuation presented to me in October 2020 was dated April 2019 and there appeared to be little maintenance of the property since the valuation. Negotiations were not entertained and there was disdain cast upon my funding. I left this interaction quite displeased and to-date the listing is still not-sold. To my dismay I discovered another property which met my needs criteria as a new listing under Countrywide. I faced a dilemma as the listing met my needs but I would have to interact with Countrywide again. I opted to prioritize need over emotion and requested a viewing of the property. After the viewing I presented my interest to the seller and asked his permission to enter into negotiations directly. After several counter-offers we were able to settle a price, he was paid in less than 3 weeks after the viewing and of course all legal requirements were adhered to. The seller was quite supportive and we maintain good relations after the sale. Countrywide acted only as a middle person through the entire process. I'll start with the good points, Countrywide has developed a good reputation within the region and through that they have an attractive range of listings. They were quick to book viewings and were quite keen to follow-up on same. Email responses weren't always accurate but all were responded to albeit with a few days lag. On the negative and in my humble opinion, they are more geared towards routine processing i.e. towards local (UK) buyers and don't wish to invest anytime to aid persons who might not be familiar with the specific Scottish system. I received much more pleasant and knowledgeable responses from other agents. The Scottish system is a bit different from the British system for which I am more familiar. To potential sellers please bare my feedback in mind, you might be limiting your potential buyer pool by trusting your listing with Countrywide. This limitation in my opinion is not out of due-diligence and your protection but due to a lack of effort on their part. Perhaps my expectations were marred by other agents or perhaps business is very good for Countrywide and there is a more financial reward to pick fruit from low-hanging branches. The matter is done and I hope this helps another buyer in some way. C'est la vie

Willie · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 1/5

Google

The flat was cleaner when I left than when I entered and I was told that a large cleaning fee would be taken out of my deposit due to a dusty oven hood and a single hair in the bathtubs plug. In the end I actually never got my deposit back at all, there was no communication that my whole deposit would be taken from me and sent to the landlord making it irretrievable. I tried fighting this although there was no help from either the branch or the PMC centre and it actually felt like I was the one to blame for this. Otherwise, at the start of the journey the staff in branch were amazing at getting me into the property. I would not have rented if I knew this was what it was like renting with countrywide!

James · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 3/5

Google

Sold our flat a few years ago. Very good service from Countrywide; friendly, good communication, reasonable fees. But they have a referral arrangement with a solicitor, McVey and Murricane, with whom we had a very bad experience (they were extremely slow, and it was very difficult to communicate with them... we had to employ a different solicitor in the end in order to conclude our sale in time). I now understand that McVey and Murricane have a poor reputation amongst solicitors in Glasgow and I was disappointed to discover that Countrywide are paid by McVey and Murricane for their recommendations. I think this is a real compromise by Countrywide, hence only 3 stars.

Charlie · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 1/5

Google

Literally the worst letting agency I have EVER come across and I have been a tenant in multiple flats, and never experienced such disregard towards their customers. I feel upset and appalled that I am having to write this however I feel it is only necessary to warn everyone to avoid at all costs. Avoid stress and anxiety by choosing another agency. They never reply, we have had a mice problem for half a year and nothing has been done about it along with multiple other issues. Pls do yourself a favour and avoid guys

Sarah · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 4/5

Google

Once my property was empty, they acted quickly, got 2 parties interested in renting Freya communicated with me and kept me informed on the process. In less than a month the new tenant moved in. I was very pleased with the whole process.PositiveProfessionalism

Linda · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 5/5

Google

Have recently dealt with Louise who helped us secure our ideal home. Louise responded quickly and professionally and answered all our questions in a timely manner. She was extremely helpful and attentive to our needs throughout the process. I've dealt with a few other agencies and was left feeling let down by them all, so it was a tremendous relief when I contacted Louise and the whole process appeared to be effortless. I would highly recommend dealing with Louise. She sets the standard that others aspire to.PositiveResponsiveness, Quality, Professionalism, Value

Francine · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 1/5

Google

Countrywide is appalling. Their communication is the worst I have ever seen from a letting agency, they are disorganised and highly unprofessional. My flat and I have had ongoing problems with them from the moment we moved in. If you can please try and avoid as the stress and money is not worth it. I will be avoiding them at all costs in the future. To add the staff are also rude, implying problems with the flat are the tenants fault when in actual fact it is due to their negligence.NegativeResponsiveness, Quality, Professionalism, Value

Clara · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 1/5

Google

DO NOT LET YOUR PROPERTY OUT WITH COUNTRYWIDE. Having moved away for 4 years, I rented my flat out via Countrywide West End Branch. It has been the worst experience. They are horrendously unprofessional and unresponsive. They allowed several tenants in my flat without my permission, they forwarded me emails from the tenant for issues that they should have dealt with as I was paying them a monthly 10% Management Fee. At every step of the way someone either messed something up or handled it completely unprofessionally. That incases any repair, issue, admin, paperwork, money exchange. I would highly recommend you let your property out elsewhere.NegativeResponsiveness, Quality, Professionalism, Value

Anna · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 5/5

Google

I would highly recommend this company to anyone selling a property they were so professional. Their agent Gavin Dillon was extremely helpful in advising me how to make the property look it's best for the photographs and video. The girls in the office were great at keeping me up to date with all the interest in the property and all the legal paper work. The property sold within two weeks start to finish. Thanks again.

Isabella · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 5/5

Google

Highly professional. Was in contact with Julie and Kirstin who facilitated our purchase. Constant updates about the progress of the purchase. Very happy with the experience as a first time buyer. Had been looking to purchase a home for about a year and had some rather unsavoury treatment by a couple of other agencies which left me reluctant to look into purchasing. Countrywide as whole was supportive, communicative and straight forward, ready to answer any questions I might have about the property.PositiveResponsiveness, Professionalism

DaaLing · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 5/5

Google

After engaging with another Estate Agents in the West End of Glasgow and being incredibly disappointed, I was thoroughly impressed with the service from Countrywide. My property went on the market in November 2020 and was sold by January 2021. As the sale occurred during the global pandemic, it was key that Countrywide support me on visits, as I was unable to visit the property. Julie, Gavin, Kirstin and the team were fabulous at continuous support and keeping me in the loop on everything. I would highly recommend Countrywide!

Alexander · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 5/5

Google

We were selling our property and had several estate agents out in a short period of time. Gavin from countrywide was the last one of the day and we were going to make a quick phone call to cancel. Simply could not be happier that we didn't make that call. Gavin was honest, professional and particularly pleasant to deal with. He gave us an idea of what to expect and in what kind of time frame the current market was moving. We were then passed to Kirstin, Megan and Julie in the office who kept us constantly up to date and in the loop with viewings and interest and feedback. We couldn't recommend the team at Countrywide highly enough as it was simply a case of handing over a set of keys and the property was taken off our hands and sold quicker than what we had anticipated. Stress and hassle free and a pleasure to deal with, thank you guys.PositiveResponsiveness, Quality, Professionalism, Value

Craig · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 4/5

Google

They do a great service for me as a landlady, very helpful, responsive and professional. I recently worked with Louise, who quickly sourced and referenced my new tenant and was available quickly and politely for lots of queries along the way. Overall, they are a great support and service. Repairs can take a wee bit longer than I would like, but this isn’t always within their control.PositiveResponsiveness, Professionalism

Jane · 14 June 2021 · Countrywide Glasgow (107 - 111 Byres Road)

★★★★★ 5/5

Google

Excellent service from start to finish. Completely on the ball and kept me updated every step of the way.

Marc · 12 June 2021 · Countrywide Lanarkshire (43 Townhead)

★★★★★ 1/5

Google

The nicest thing is the agents don't even have the curtecy to reply to an email when a house is about to sell, I'm fact they just wait till you call them to chase up about a house you're interested only for them to tell you it has already sold, to make matters worse, they're pushy in getting you to use their solicitors and mortgage advisors and some are downright arrogant when it comes to first time buyers, needless to say, estate agents are themselves an industry middle man that really shouldn't exist any more, need more only listing agents to take over, wish more sellers would just use purple bricks, so far the only estate agent /house advertiser that haven't been a downright nightmare to deal with. Much more to the point and generally plesent viewing agents with a system that gives everyone involved equal opportunity.NegativeProfessionalism

Liam · 12 June 2021 · Countrywide Lanarkshire (43 Townhead)

★★★★★ 5/5

Google

I can’t thank the staff enough, my house was sold in 7 days and I was contacted on a regular basis. All the staff were extremely helpful and I would recommend Countrywide to anyone selling their property. Special thanks to Maria, Andrew and Michelle. Thanks againPositiveProfessionalism

Michelle · 12 June 2021 · Countrywide Lanarkshire (43 Townhead)

★★★★★ 5/5

Google

Just sold my house today with ease! A perfect experience from start to finish. Coming highly recommended by family members too. All their colleagues were a delight to talk to and very informative, I knew I was in good hands and was very confident about the sale. A very swift process with a great outcome. Thankyou Countrywide!

Alison · 12 June 2021 · Countrywide Lanarkshire (43 Townhead)

★★★★★ 5/5

Google

I can’t recommend Countrywide Kirkintilloch enough, brilliant service from start to finish when selling my flat. From the minute Andrew came out to speak to myself he was very professional and made me feel at ease, giving me lots of advice and answering all my questions. Lesley has been amazing and was in constant contact with myself, nothing was too much for her. Thanks to everyone at Countrywide for making a stressful time a lot less stressful.PositiveResponsiveness, Quality, Professionalism

Gary · 12 June 2021 · Countrywide Lanarkshire (43 Townhead)

★★★★★ 5/5

Google

We have sold various properties with Countrywide Kirkintilloch and wouldn’t go anywhere else. Andrew is always right on the money when it comes to his valuations of the property. He is honest and upfront in a professional constructive way. Maria in the office is as efficient as she is polite. A nicer lady you could not meet. Michelle is great also and as a team they work so well. They take all the stress out of selling. We feel we were kept in the loop from the very first point of contact until we dropped our keys at their office. Congratulations guys on providing a first class service.PositiveResponsiveness, Quality, Professionalism, Value

Philip · 12 June 2021 · Countrywide Lanarkshire (43 Townhead)

★★★★★ 5/5

Google

Countrywide have been brilliant from start to finish! Paul came out and valued our house and kicked off our sale. Lesley then took over the day to day management of the sale and was absolutely brilliant in Keeping us up to date and chasing the other estate agents for updates! Would recommend them highly

Bryce · 12 June 2021 · Countrywide Lanarkshire (43 Townhead)

★★★★★ 4/5

Google

Rating only, no written review.

Gary · 12 June 2021 · Countrywide Glasgow (612-614 Alexandra Parade)

★★★★★ 5/5

Google

I used Countrywide for my property sale and the friendly Dennistoun team made the process go very smoothly. When my solicitor was being unresponsive they also stepped in to help and got immediate results. Thank you!PositiveResponsiveness, Professionalism

Alex · 12 June 2021 · Countrywide Glasgow (612-614 Alexandra Parade)

★★★★★ 5/5

Google

I used Countrywide, Dennistoun for a recent property sale. Excellent service from start to finish and that aspect of the process ran very smoothly. Cara and Paula were both excellent - superb communicators, clear, friendly and pleasant to deal with.PositiveResponsiveness, Quality, Professionalism

Andy · 12 June 2021 · Countrywide Glasgow (612-614 Alexandra Parade)