Trusted Agent profile
★★★★★
1,253 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,253 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
11
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
Countrywide's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe rent out two properties via Countrywide Hamilton. In particular, Kirsten, Scott and Laura have all been great with us and helping us through the process of the lettings journey. Thank you!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSeller was through Countrywide, we started to communicate with Countrywide- Laura, we were so appreciated, as she was always efficient, friendly and helpful, glad that we finally complete the deal smoothly and successfully! how wonderful ><
5/5
GoogleThanks Nicole, Laura, Patricia and the rest of the Hamilton Countrywide team for great service and selling our house for the price you estimated from day 1. Excellent, friendly and efficient service all round that exceeded our expectations. We really appreciate all your hard work. Regards, George.
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe would like to pass on our thanks for all the hard work done by all the excellent staff at Countrywide Hamilton especially Laura / Patricia / Nicole / Nina over the last couple of months, especially after our house sale recently fell through...New appointments were made and Today we received a verbal and written offer for our house subject to the sale of the buyers house. Many Thanks again from both of us it is really appreciated by both off us John & Lynn Blantyre
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
5/5
GoogleI cannot praise the team at Countrywide North in Hamilton enough. Everyone who was involved with the sale of our home presented themselves in a very professional manner. From our first meeting, everything went very smoothly with advice being offered where necessary and excellent communication throughout. Thanks again.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have used countrywide for the sale of outer last 2 property's and couldn't be happier with the service we received from start to finish! Great job from all of the team making sure we were updated regularly and getting our homes to a closing date. Thank you all so much!
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleMoved to Countrywide after a poor experience with a previous estate agents. I was selling my late mums house in Larkhall. From the moment Vikki arrived to value the property right through to the professionalism of manager Nicole, Laura and Patricia in the office. Each had a 'can do', attitude. Every stage of the process was, explained and communication was excellent getting regular updates. Having previously had the house on the market for 4 months, Countrywide sold it in 2 weeks as predicted at a very acceptable price. They did exactly what they said they would and took away all the pressure and stress of selling. My experience is not all estate agents are the same. I would 100% recommend Countrywide to anyone.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe decided to market our property for sale with Countywide following a disastrous process with another estate agent. From start to finish, Nicole, Vikki and Laura could not have been more helpful and attentive. They gave us sound advice, kept us up-to-date daily on viewings and feedback and within a week of marketing our property we received several offers and achieved a successful sale. I would recommend them without hesitation, I cannot thank the team enough for their professionalism and expertise.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleNice I like it 😍 …
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
3/5
GoogleThe issue that I previously posted was finally solved.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleCouldn't fault the service. Chrissie McGowan was a star.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA wonderful agency to deal with; always friendly and efficient 💚 …
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleStaff were excellent and kept me fully updated on how matters were progressing.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleA very efficient and professional service provided by everyone at Countrywide Glasgow. Thank you 😊 …
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleTotally inadequate service, you’re given zero information in a timely manner, only in it to make money for their landlords. Avoid if you can!
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent letting agents. Friendly, knowledgeable and efficient. A pleasure to deal with.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleAs always, great service. Very pleased, the whole team deserve the 5*
Thank you Jim for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
5/5
GoogleEverything happened efficiently and Ms. Ami Mailley helped us see it through until the end. Fantastic service!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleFantastic service and experience! I would like to thank Chrissie and all staff at Merchant City branch for great service!!!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Countrywide and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.
ESTAS awards by year, 2022 to 20172022 2 Gold ESTAS 2022 winners
2021 2 Gold ESTAS 2021 winners
2020 2 Gold ESTAS 2020 winners
2019 1 Gold and 1 Silver ESTAS 2019 winners
2018 1 Gold and 1 Silver ESTAS 2018 winners
2017 2 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
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Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.
