Trusted Agent profile
★★★★★
1,253 reviews across 8 offices and 4 platforms
Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,253 reviews on four platforms, rated 4.4 out of 5 overall.
1,239
Reviews on Google
All 8 offices
11
Reviews on Facebook
All 8 offices
2
Reviews on Yell
All 8 offices
1
Reviews on Trustpilot
All 8 offices
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Countrywide's eight offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Countrywide and its branches won ESTAS awards in six years, most recently 2022.
ESTAS winners in six years, the group and its branches: 2022, 2021, 2020, 2019, 2018, 2017.
2022 2 Gold ESTAS 2022 winners
2021 2 Gold ESTAS 2021 winners
2020 2 Gold ESTAS 2020 winners
2019 1 Gold and 1 Silver ESTAS 2019 winners
2018 1 Gold and 1 Silver ESTAS 2018 winners
2017 2 Gold ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThey made the whole process seamless and flexible, they were very helpful in securing the apartment and nice as well. Everything is up to standard and I did not regret getting the apartment through them.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleSo quick and efficient! Kellie and Fern were so helpful they got us sorted out with a flat within a week after looking for months ! Thank you
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleMany thanks to the team at Countrywide in Byres Road for their work on letting my flat. Once again they were on the ball and there to flatten the bumps on the road. I am so far from home; it's always good to have them around the corner.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service provided by Countrywide (West End) for a first time landlord it was refreshing to have the support and helpful assistance from Fern Conway and her team. I highly recommend Countrywide to other clients for quick, helpful and informative services and support that they provide.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had an amazing experience through the process of my new tenancy. Big thanks to Fern and Kellie who provide a professional and quick, yet friendly and helpful, service. I highly recommend Countrywide Sales and Lettings to anyone. 5* Jakub M
Thanks for the excellent recommendation and 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe started dealing with countrywide through our home purchase in October time. The Team have been brilliant, answering any questions for us, and reaching out to the current home owner if we needed information - acting as a great go between …
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team at Countrywide Burnside have been great throughout the entire process of selling our home. The service has been very professional. We were supported every step of the way (from the initial visit to our home through to closing …
Many thanks Amanda for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleEveryone at Countrywide Burnside was so helpful and kind during our time in trying to purchase a home. They kept us informed of every step and were extremely patient when we had any questions about the process. Such a nice team of people …
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally happy with the service provided to myself and my partner on selling our flat, and then going through the mortgage application for a house we've bought. I'd just like to mention Paul, Georgia, Avril and Stuart for the extremely professional service. Can't recommend highly enough, always there to provide updates and give great advice. Keep up the good work!
Many thanks Gary for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally pleased with the customer service and professionalism from Paul, Georgia, Stuart and Avril at Countrywide Baillieston. They all played their part in helping me getting my flat sold in a challenging time in the market. They kept clear communication throughout - Georgia and Avril were great at phoning me to arrange viewings and kept me in the loop at all times. A special thanks to Paul for the wonderful photos he took of my property and his local market insight due to being in the business/working in the area for a number of years.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleBetter find different estate agents. I DON’T RECOMMEND
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe just moved into our property today, that we had bought from countrywide in Baillieston. From the viewing, to any queries we had in-between, to picking up our keys - the team have been amazing. Very friendly, helpful and informative staff, and a very quick handover for our keys - and also thank you for the lovely gift box. It made the whole experience of buying a house that little bit less stressful having a team like this go through the process with us. Highly recommend.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleStuart is extremely helpful, very friendly and knowledgeable about the whole selling process, professional advises are provided throughout the way, Stuart will go over and beyond and try his best to help his clients. I felt being very lucky to meet Stuart and his team (such as Denise), my property is on offer in less than a week, couldn’t recommend the team any higher, thank you very much, and I will definitely contact you again for any future sales!!!
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently sold my mum's house with the Countrywide Dennistoun team and I was thoroughly impressed from start to finish. This was my first ever house sale and I live in England so needed extra support and guidance. Stuart, Paula, Denise and Lucy were superb at patiently and carefully guiding me through the process and kept me informed every step of the way. All my calls and e-mails were speedily returned, communications were outstanding. From the moment I met Stuart I knew I was in professional, competent, experienced and very good hands, indeed he went considerably more than the extra mile for us. I am both hugely impressed and extremely grateful.
Thank you Susan for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
1/5
FacebookRequested the home report on a property over 5 times. Emailed was my situation (cash buyer, no chain) so vetting fully disclosed, but that wasn’t enough. Sent me a home report for a property I never requested, then they said if I wanted a home report I’d need to get my lawyer to put in an offer and supply them with my bank statements. I think if sellers knew this company was treating potential buyers like this, they would be pretty upset. My advice is go with another agent - Keys Estate Agency a few doors down is fab.
1/5
GoogleWhat an abysmal service asking for updates is like hitting a brick wall totally backwards folk working in this office and company, continuing to call them to get any feedback for updates they don’t even ring back
Hi Christopher. We've conducted a check of both our sales and lettings databases and can't find any record that you are one, or have been, our customer. Of course if you use a different name, please do email me at review@countrywide.co.uk and we'll be happy to investigate further. Kind regards, Lucy, Customer Relations.
3/5
GoogleI unfortunately have to preface this by saying I'm increasingly frustrated with how bad the tenant portal is. It really needs some work on performance as it's unbelievably sluggish. It wasn't working at all as usual, and when I tried to contact the offices at the number in the portal, or via google, the numbers were disconnected. My rep was on holiday and I eventually got hold of Michael Wilson, who was really friendly and helped me get an electrician organised quickly. 5 stars for him, but 1 star for your web app.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleLois was incredibly helpful throughout my entire experience with Countrywide Letting. After having a stressful time arranging viewings with other agents (not Countrywide) - who communicated poorly, and made little effort to accommodate in terms of viewings - Lois was always responsive, helpful, and friendly. The process spanned just over a week - a personal record for me after over seven years of renting elsewhere in the UK, and I am thoroughly impressed by the agency as a whole. Even on my viewing date, I was kept in constant communication and felt reassured and guided the entire time. Honestly, I'm so pleased with my entire experience and could not recommend Lois and the team more. Thanks so much! x
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleQuick help from Mr Ashton Russell with a hot water issue. Much appreciated.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleKellie and Jamie in particular, and all other staff I dealt with where helpful and professional. I would recommend their service
Hello Jacob, thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleAfter meeting Gavin at my house and deciding to sell my home with countrywide west end I was very happy with the service I received from Julie, Eilidh,and Diane who kept me updated on the sale of my house
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
5/5
GoogleCountrywide helped me sell my property recently. It does what it’s on the thin from the start to the end. Gavin did well his job at the start and Julie kept me informed with the update and feedback during the time the property was on the market.
It's fantastic to see another 5* review! I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care
5/5
GoogleCountrywide have been fantastic in arranging an updated tenancy agreement during a particularly challenging time. Fern in particular was prompt and very clear with communicating what we needed to do and made the whole process much easier for my partner and I. Thank you so much!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleAshton Russell was very helpful when we were trying to find out how to register to get our deposit back on the flat my daughter rented. He answered every query promptly even when we were struggling and had to email several times for advice.
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.
The eight Countrywide offices, by town:
Yes. In The Trusted Agent 2026 awards, Hamilton won Gold, Lanarkshire won Trusted Agent and Lanarkshire won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Best Large Group (21 or more offices) in the UK and Gold for Best Large Group (21 or more offices) in the UK. The group and its branches have also won 10 other industry awards since 2017.
