Trusted Agent profile

Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

β˜…β˜…β˜…β˜…β˜… Great

1,253 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,253 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,239

Reviews on Google

All 8 offices

Facebook logo

3.5 / 5

11

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

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Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Countrywide office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Throughout what is undoubtedly a pretty stressful process, the team at Countrywide in Dennistoun were an absolute joy to deal with during our flat sale. They gave sound advice from the outset, managed viewings for us remotely, went above and beyond to help with all sorts of unforeseen issues and supported us through the trickier points of the sale. Stuart was my go-to for advice and support and Paula and Gemma were always on hand to help. A brilliant team. Big thank yous!

Carrie Β· 11 October 2024 Β· Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied Β· 25 October 2024

Thank you for taking the time to leave us this tremendous 5* review and your kind words Carrie. Kind regards, Lucy, Customer Relations.

5/5

Google

Kirsten made the whole process extremely quick and easy and extremely helpful throughout. 100% recommend.

Liam Β· 11 October 2024 Β· Countrywide Hamilton

Agent replied Β· 25 October 2024

Thank you Liam for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

Very pleased with the service I received when renting my property out. Eilidh was very helping along the way answering any question I had as quick as she could. Would recommend.

Bryan4692 Β· 11 October 2024 Β· Countrywide Hamilton

Agent replied Β· 25 October 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

it’s very nice office and they have a kind staff member they are helpful and friendly i’m so grateful to Olivia she is very nice and gorgeous girl and Lois she is lovely person thank you for helping me🩢

Lolwa Β· 10 October 2024 Β· Countrywide Glasgow (71)

Agent replied Β· 24 October 2024

Thank you so much for your wonderful 5* review Lolwa! We're delighted to hear that Olivia and Lois were able to assist you so well. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Excellent service throughout the sales process. I was kept informed at every stage when viewings were scheduled. Very happy indeed.

Doug Β· 10 October 2024 Β· Countrywide Glasgow (71)

Agent replied Β· 24 October 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

I used the team at Countrywide to sell my flat and the service was fab from start to finish. The flat sold quickly and the communication was great every step of the way.

Lisa Β· 10 October 2024 Β· Countrywide Glasgow (71)

Agent replied Β· 24 October 2024

Many thanks Lisa for your excellent 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

Had the pleasure of working with Jamie to secure my new home. The process was all very smooth and Jamie was very efficient with getting information across in both email and phone calls. Highly recommend! :)

K Β· 8 October 2024 Β· Countrywide Glasgow (107 - 111 Byres Road)

Agent replied Β· 22 October 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

1/5

Google

In short, I have absolutely no idea what I paid money for. The service they provided offered absolutely no additional value to the sale of my home other than a few telephone calls to tell me someone wanted to view it (and even that went wrong on occasion, with people showing up that I didn’t know about.) I kept a timeline of the shambles, but at a certain point I decided I just wanted the process to end quickly more than I wanted to complain. There were 6/7 issues that gave me real cause for concern, but the cherry on top was when the people viewing my home told me that they were having issues communicating with them to arrange a viewing too. At that stage their failure to communicate effectively was actively impeding my attempts to sell my home. In the strongest possible terms I would avoid countrywide Dennistoun at all costs.

John Β· 4 October 2024 Β· Countrywide Glasgow (612-614 Alexandra Parade)

Agent replied Β· 25 October 2024

Hello John, Thank you for sharing your feedback. I'm truly sorry to hear about your experience and the issues you faced during the sale of your home. We take such concerns seriously and would appreciate the opportunity to discuss this further. Please contact us at review@countrywide.co.uk. Best regards, Lucy, Customer Relations Team

5/5

Google

Olivia and Hannah were excellent at keeping up with legislative obligations and ensuring everything happened in a timely manner. Very impressive service.

Jennifer Β· 3 October 2024 Β· Countrywide Glasgow (71)

Agent replied Β· 24 October 2024

Thank you Jennifer for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

Kirsten and the team having been great we are moving into our rental later this month ... great communication and anything wanted answered have been answered and fast. Thank you

Emma Β· 25 September 2024 Β· Countrywide Hamilton

Agent replied Β· 25 October 2024

Many thanks Emma for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

A huge thank you to Skye for making what can be a very stressful event both speedy and almost stress free. We are now looking forward to moving into our new home.

James Β· 25 September 2024 Β· Countrywide Hamilton

Agent replied Β· 25 October 2024

Thank you for your excellent 5* review and kind words of our dedicated team James. Kind regards, Lucy, Customer Relations.

5/5

Google

Very best experience and the stuff was very friendly especially with Hannah All the best

Meshari Β· 24 September 2024 Β· Countrywide Glasgow (71)

Agent replied Β· 24 October 2024

Thanks Meshari for your amazing 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Fantastic service, communication and assistance from Hannah. First class!

Kirsty Β· 24 September 2024 Β· Countrywide Glasgow (71)

Agent replied Β· 24 October 2024

Thank you for your terrific 5* review Kirsty. Best wishes, Lucy, Customer Relations.

5/5

Google

let my Property through Countrywide Letting Agent The Process was straight forward I am Quite happy about the Service

Gijo Β· 24 September 2024 Β· Countrywide Glasgow (71)

Agent replied Β· 24 October 2024

Thank you for your excellent 5* review and kind words of our dedicated team Gijo. Kind regards, Lucy, Customer Relations.

5/5

Google

So far, my experience with countrywide has been positive - hannah especially has been a huge help in answering all my questions and accommodating my needs!

Tabitha Β· 24 September 2024 Β· Countrywide Glasgow (71)

Agent replied Β· 24 October 2024

Thank you Tabitha for your wonderful 5* review! We're thrilled to hear that Hannah has been such a great help to you. Best regards, Lucy, Customer Relations Team

1/5

Google

Probably the worst lettings experience I've ever had in the UK... Summarising into bulletpoints: 1. Didn't have the flat cleaned before providing me with the keys (the fridge was mouldy, old food in the cupboards, hair on the bathroom floor, closet was a mess, etc.), 2. Haven't sent over any inventory lists despite endless phone calls and emails to the letting agency to get this over, 3. Doesn't seem like they know anything about the property e.g., asked where the bins were but no one could provide with an answer, 4. Both the property manager and lettings agency were both very rude and unhelpful on the phone and did not hear out any of my concerns whatsoever until I had to really push for it (especially with the bins and flat cleaning situation!) I cannot emphasize enough - please do NOT rent/let with this lettings agency.

Pat-arpa Β· 24 September 2024 Β· Countrywide Glasgow (71)

Agent replied Β· 24 October 2024

Hello Emmy, Thank you for sharing your feedback. We're sorry to hear about your experience and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can assist you further. Kind regards, Lucy, Customer Relations.

5/5

Google

Just rent a house through Countrywide and I couldn’t be more satisfied.Hannah was in charge with the property,amazing professional, very kind, reliable and supportive.Highly recommended,thank you so much for your service.

Christos Β· 24 September 2024 Β· Countrywide Glasgow (71)

Agent replied Β· 24 October 2024

Thank you for taking the time to leave us this great 5* review and recommendation Christos. Kind regards, Lucy, Customer Relations.

5/5

Google

My experience with countrywide burnside was great start to finish as I used them for the buy of my new family home and the sale of my previous property, this was pretty straight forward and any questions I had I phoned mollie and she was extremely helpful and also gave the best advice, I wouldn’t hesitate in using countrywide burnside again.

Graeme Β· 20 September 2024 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 25 October 2024

Thanks Graeme for taking the time to leave us your glowing 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

Would not recommend selling your property with Countrywide Burnside. I had numerous unprofessional interactions from the start and was not kept informed by the branch on developments when selling my home. Did not receive good customer service and they did not go above and beyond to sell my property.

Emma Β· 20 September 2024 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 25 October 2024

Hello Emma, please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.

5/5

Google

I would just like to thank Mollie and Audrey so very much for their help in selling my house. They were so professional and supportive during such a stressful time for me. They gave me the best advice and did an amazing job at marketing my house and got so much interest in it. Sold my house in time to get the house I had my heart set on which was such a massive relief. Couldn’t have asked for a better team. Huge Thank you to you all x

Jan Β· 20 September 2024 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 25 October 2024

Thank you Jan so much for your wonderful 5* review! We're thrilled to hear that Mollie and Audrey were able to support you through the process and help you secure your dream home. Your appreciation means a lot to us. Kind regards, Lucy, Customer Relations.

5/5

Google

I could not recommend Countrywide Burnside enough!! All the staff have been amazing and so attentive. The process for getting my mortgage in place was so simple and stress free. I was kept informed and with all updates and would definitely use Countrywide in the future!

Hannah Β· 20 September 2024 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 25 October 2024

Thanks for the excellent 5* review and recommendation Hannah! Best wishes, Lucy, Customer Relations.

5/5

Google

We recently sold our house with the help of Countrywide, and the experience was nothing short of excellent. Although the sale wasn’t without its challenges, particularly in converting early footfall into formal interest, Countrywide, and especially Zoe and Mollie, were incredibly supportive and proactive throughout the process. They were always in touch, offering helpful tips on how we could better engage potential buyers during viewings, as we chose to conduct them ourselves. Their insights really made a difference. When we hit a roadblock, the team facilitated open discussions about the challenges, which led to a change in strategy. This not only increased footfall but also generated the formal interest we needed to complete the sale. Zoe and Mollie were particularly outstanding in keeping everything smooth and ensuring we felt supported every step of the way. We highly recommend Countrywide to anyone looking to sell their home with confidence, backed by a dedicated and knowledgeable team!

Connor Β· 20 September 2024 Β· Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied Β· 25 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Connor! Kind regards, Lucy, Customer Relations.

5/5

Google

I'm always happy with Countrywide's management of my Glasgow flat, and Hannah has been very efficient in arranging the latest change of tenancy. Thanks all!

Christopher Β· 24 August 2024 Β· Countrywide Glasgow (71)

Agent replied Β· 24 August 2024

Many thanks for your marvellous 5* review Christopher. Best wishes, Lucy, Customer Relations.

5/5

Google

Kirsten Tait amazing service and alot of help highly recommend.

Billy Β· 24 August 2024 Β· Countrywide Hamilton

Agent replied Β· 26 August 2024

Many thanks Billy for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

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Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards: Countrywide, Hamilton won Gold; Countrywide, Lanarkshire won Trusted Agent; Countrywide, Lanarkshire won Trusted Agent.

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