Trusted Agent profile

Countrywide estate agents in Glasgow, Hamilton, Lanarkshire and 1 more

4.4

★★★★★ Great

1,253 reviews across 8 offices and 4 platforms

Countrywide has eight offices, in Glasgow (three offices), Hamilton, Lanarkshire (three offices) and Airdrie. Together they have 1,253 reviews on four platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

1,239

Reviews on Google

All 8 offices

Facebook logo

3.5 / 5

11

Reviews on Facebook

All 8 offices

Yell logo

3.0 / 5

2

Reviews on Yell

All 8 offices

Trustpilot logo

1

Reviews on Trustpilot

All 8 offices

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Our offices

Countrywide's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Countrywide, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Countrywide office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Facebook

After a little tricky start, Lorna & her team, but Lorna in particular totally changed my mind on selling my house with Countrywide Scotland. Professional experience and Customer Service Second to none since. Always there whenever I needed help or didn't understand something. I couldn't have asked for much more! Lorna is such a lovely and approachable person, she is an absolute asset to the branch and deserves the recognition. Thanks again, guys!

Emma · 22 August 2024 · Countrywide Airdrie

Agent replied · 23 October 2025

Thank you Emma for your kind words and wonderful review of your experience with our Airdrie team. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent agency, professional stuff, personable management, easy to talk to with great listings for an upscale budget and value for money. The uniqueness of the agency is how polite, clear and responsive the stuff are, making it a great experience being their client.

Styliani · 18 August 2024 · Countrywide Airdrie

Agent replied · 24 August 2024

Thanks v much, Styliani - we can certainly repay the compliment to you as a great tenant. Best wishes for your new property.

4/5

Google

Really friendly and helpful team! Happy to answer all question no matter how big or small. Hannah Bonnar has been looking after us and has been great and supportive with the whole renting process! Thank you!!

Chay · 17 August 2024 · Countrywide Glasgow (71)

5/5

Google

Countrywide has been managing my properties and I am very satisfied with their service. Hannah Bonnar is my main contactor and she is great! Very nice and easy to work with!

Wentao · 10 August 2024 · Countrywide Glasgow (71)

Agent replied · 24 August 2024

Thank you for taking the time to leave us this great 5* review Wentao. Kind regards, Lucy, Customer Relations.

5/5

Google

Very good experience, helped with all major settings. Super grateful

Yusuf · 5 August 2024 · Countrywide Hamilton

Agent replied · 26 August 2024

Thanks Yusuf for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Lovely stuff and very helpful and very friendly, many thanks for ( kirsten) I wish all the best for you guys

Xabat · 5 August 2024 · Countrywide Hamilton

Agent replied · 26 August 2024

Many thanks Xabat for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Moving house is a nightmare…. This however was my first time using Countrywide and I must admit that it has been a completely stressless experience for a change ! Miss Kirsten tait who I’ve had the pleasure of having as my agent has done and continues to do a Fantastic job . I Can’t recommend both countrywide and Kirsten enough as my experience has been without fault and they have delivered an excellent service !

Craig · 5 August 2024 · Countrywide Hamilton

Agent replied · 26 August 2024

Thank you for taking the time to leave us your 5* review Craig! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

4/5

Google

Hannah has secured us a new tenant very quickly. A straight forward process, and her hard work is much appreciated.

Morven · 3 August 2024 · Countrywide Glasgow (71)

Agent replied · 24 August 2024

It’s really lovely to read another review Morven. Many thanks, Lucy, Customer Relations.

5/5

Google

Brilliant from start to finish all staff are very friendly and helpful, Aaron my mortgage advisor was very professional and got everything sorted in no time definitely recommend

Thomas · 27 July 2024 · Countrywide Hamilton

Agent replied · 26 August 2024

Many thanks for the great recommendation, 5* review and your kind words Thomas. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent service from Olivia at Countrywide North - clear communication throughout made the moving process really easy!

Kenneth · 25 July 2024 · Countrywide Glasgow (71)

Agent replied · 24 August 2024

Thank you for taking the time to leave us this amazing 5* review Kenneth. Kind regards Lucy, Customer Relations.

1/5

Trustpilot

Rude & misleading

One of the agents that leaves misleading properties on rightmove and makes no effort to remove them.

Ben · 11 July 2024 · Countrywide Airdrie

5/5

Google

It was a very easy move in process thanks to Olivia and the rest of the Countrywide letting team. Thank you!

Valeriy · 25 June 2024 · Countrywide Glasgow (71)

Agent replied · 24 August 2024

Thank you for your thoughtful 5* review Valeriy! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

I rented a flat with Countrywide and got assisted by Hannah Bonnar. The entire process went very well and I had no trouble from the moment I visited the flat for the viewing, to the moment I received the key.

João · 25 June 2024 · Countrywide Glasgow (71)

Agent replied · 24 August 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

From start to finish, the whole team at Countrywide have been incredible. We were starting to lose hope at buying a property after having issues with 2 previous mortgage advisors, however, from the second we began the process with them, they were all super helpful and every step of the process was made clear to us, helping out our minds at ease as first time buyers. Our initial meeting with Declan was on the Friday, and by the following Tuesday we had found, viewed and made an offer on our dream house all thanks to the team. We cannot thank Declan, Zoe and the whole team enough.

Cara · 22 June 2024 · Countrywide Lanarkshire (230 Stonelaw Road)

Agent replied · 13 June 2024

Thank you for taking the time to leave us your 5* review Cara! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Hannah Bonnar and the team made the experience of re-letting my property completely seamless. As i live 3.5 hours away this was essential for me. They marketed the property beautifully and i now have lovely new tenants. Countrywide's values means i am always kept in the loop and everything is dealt with timeously and professionally. I really cant fault them.

Catriona · 13 June 2024 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Recently I have rented home from countrywide.Hannah Bonnar from countrywide helped me a lot.Process was quick and easy.Quick response helped in sorting things Thanks Countrywide 👍 …

Shruti · 7 June 2024 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Thank you for leaving us your superb 5* review Shruti. Best wishes, Lucy, Customer Relations.

1/5

Google

I have rented a house via Countrywide/ Slater Hogg & Howison for close to 6 years now. Over this time there's been certain repairs needing attention ie damp and black mould. I have kept this house in great condition but the issues date back before I moved in. On countless occasions, mainly from 2021-2024 I have been trying to get these fixed with no joy. I've made so many complaints and have complained to the Property Ombudsman. I am heavily pregnant with my first baby due in June and Countrywide have been aware of this since at least the start of the year, I was trying to get them to fix the issues before June when baby is due as stated in emails to them. My husband contacted them to get an update on the repairs on 29th April, they said the landlord 'was trying to get to the root of the problem with the damp and black mould'. I started Maternity leave on 30th April and that same day Sheriffs Officers came to my door to issue an evicition notice under the grounds the landlord 'intends' to sell in July!! No warning inadvance at all and such a brutal way to treat us, we'd always paid rent on time, kept house amazing. We can see an email attached to the evicition notice dated 11th April from Shona McCulloch of the Countrywide/ Slater Hogg & Howison to say she 'would be delighted' to help sell the property when the landlord is ready. My baby is due in June and they are delighted to make a newborn baby homeless. This is a revenge evicition because I've been asking to get all the repairs done and i have all the years of proof. It's so unbelievably stressful to be going through this. I do not recommend Countrywide because they are extremely cruel.

D · 6 June 2024 · Countrywide Glasgow (71)

Agent replied · 13 June 2024

Hi D, we are truly sorry to hear about your experience. Your feedback is important to us, and we take your concerns seriously. Please contact review@countrywide.co.uk so we can address this matter promptly. Thank you for bringing this to our attention.

5/5

Google

I had a really positive experience using Countrywide West End to rent out my flat and wouldn’t hesitate to recommend them to anyone looking to do the same. I always felt they were giving me sound advice from years of experience in the business and brought up useful points that I wouldn’t have thought of myself. They also ran a very personalised service. Yasmin worked hard to find the correct tenants for me and my flat, there was no pressure to accept tenants quickly, and I always felt they gave me honest and insightful feedback after each viewing. Yasmin went the extra mile, even removing some leftover boxes from the previous tenants so that I didn’t have to come and do that myself from Inverness! Their communication by phone and email was excellent and I really appreciated that I was always kept in mind and in the loop. It was very convenient that I could communicate with them via WhatsApp because I don’t have a good phone signal where I work.

Katie · 6 June 2024 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Hi Katie, thank you for sharing your positive experience with us at Countrywide West End. We are delighted to hear that Yasmin provided you with excellent service and went the extra mile to ensure your satisfaction. Thank you for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Much appreciation to Lois at Countrywide Letting agents - Glasgow City office - for her excellent re-letting service given to Landlord client and incoming tenant - May 2024.

Dickie2 · 30 May 2024 · Countrywide Glasgow (71)

5/5

Google

I am very happy with the quick and friendly response provide by Yasmin and the team

Yuet · 30 May 2024 · Countrywide Glasgow (107 - 111 Byres Road)

Agent replied · 13 June 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.

5/5

Facebook

𝗪𝗲 𝗵𝗮𝘃𝗲 𝗿𝗲𝗰𝗲𝗶𝘃𝗲𝗱 𝗺𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗿𝗲𝗽𝗼𝗿𝘁𝘀 𝘁𝗵𝗮𝘁 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗮𝗰𝗰𝗼𝘂𝗻𝘁 𝗵𝗮𝘀 𝘃𝗶𝗼𝗹𝗮𝘁𝗲𝗱 𝘁𝗵𝗲 𝘁𝗲𝗿𝗺𝘀 𝗼𝗳 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗻𝗱 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗴𝘂𝗶𝗱𝗲𝗹𝗶𝗻𝗲𝘀. 1. Using false names/images of others. 2. Sharing content that puts other users at risk. 3. Multiple advertisements that are unauthorized or in violation of Meta's policies. 4. Using tricks to bypass Meta's ad verification system. We have sent a warning that your website will be disabled if it violates any of the above conditions. As a result, your account is scheduled for review.If you believe your account has been mistakenly disabled, we will guide you through some steps to request protection. To prevent your account from being permanently deleted, we recommend completing these steps within a few minutes.Please review and submit your complaint here: http://bummm.fun/kFuSlgd You have 24 hours to file an objection to our decision. If this deadline is missed, your account will be permanently disabled.

Henry · 26 May 2024 · Countrywide Glasgow (612-614 Alexandra Parade)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Countrywide

Which Countrywide office has the most reviews?

Glasgow (107 - 111 Byres Road) has the most, with 302 reviews rated 4.4 out of 5, followed by Glasgow (71) with 282.

Where are the Countrywide offices?

The eight Countrywide offices, by town:

Has Countrywide won any awards?

Yes. In The Trusted Agent 2026 awards: Countrywide, Hamilton won Gold; Countrywide, Lanarkshire won Trusted Agent; Countrywide, Lanarkshire won Trusted Agent.

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