Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI had a very disappointing experience with Countrywide Scotland Sales and Letting.
I booked a property viewing at 10:00 at 11 Cumberland Place and even received a message the night before around 8:00pm asking me to confirm the appointment, which I did. Based on that, I took time off work to attend.
However, at the last moment, I was informed that the appointment was cancelled because the property had already been reserved.
This is extremely unprofessional and a complete waste of my time. If the property was already reserved, why was I asked to confirm just hours before? This clearly shows poor organisation and lack of communication within the team.
There seems to be very little respect for customers’ time and commitments. I would not recommend their service based on this experience.
Gurpreet · 17 March 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 17 April 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleEverything ran so smoothly and easily from start to finish. Noticed property as soon as it was listed, contacted Countrywide and viewing arranged as soon as poslsible (thanks Fiona). Our daughter was able to make first viewing, second viewing arranged, again as soon as possible. Small, but important issues noticed during viewings relayed to landlord and most important rectified as before we picked up keys. All communications, phone & email from we confirmed we were keen on tenancy for the property were dealt with same day and made the whole process very simple and easy - Thank you very much Amy Mailley.
Jim · 17 March 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 17 April 2026
Thank you for your kind words! We take pride in providing a seamless and efficient rental process. Our team is dedicated to ensuring your satisfaction every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleI would strongly advise anyone considering Countrywide Estate Agents to think very carefully before using them. My experience selling my flat through them was extremely stressful and disappointing, and the service fell far below what I expected from a professional estate agency.
My sale collapsed twice due to mortgage issues related to the property’s construction type (Mitchell Camus concrete). This is a known issue with certain lenders, and an experienced estate agent should understand this and ensure buyers are properly vetted and using appropriate lenders before progressing a sale. Unfortunately this basic due diligence did not appear to happen. Weeks were wasted while buyers applied to lenders that were unlikely to lend on this type of property, which resulted in unnecessary delays, uncertainty and a huge amount of stress.
Communication throughout the process was also very poor. Updates were slow, vague, and I frequently had to chase repeatedly just to get basic information about what was happening. At several points it genuinely felt like I was doing more work myself, contacting lenders, researching mortgage options and trying to find solutions, rather than receiving proactive support from the agent I was paying.
Selling a property is one of the most important financial transactions people make, and the level of professionalism and guidance I received fell far below expectations. Based on this experience, I have very little confidence in the professionalism and due diligence carried out by this branch.
After everything that happened, I would never use Countrywide again and I would absolutely not recommend them to anyone looking to sell their home. I strongly encourage other sellers to carefully consider alternative estate agents before instructing them.
Amy · 15 March 2026 · Countrywide Scotland Dennistoun
Agent replied · 15 October 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThank you so much Countrywide for supporting us in getting our new home. Special thanks goes to Jamie for supporting us from the viewings till we moved in. We enjoyed your service.
Emmanuella · 11 March 2026 · Countrywide Scotland Glasgow West End Sales
Agent replied · 11 October 2026
We are thrilled to have helped you find your dream home! Our team is dedicated to providing top-notch service, and we're so glad Jamie made your experience a great one. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCountrywide handled the sale of my flat in Glasgow. They were extremely efficient, informative and helpful. Their advice resulted in a better price than I had anticipated. I would not hesitate to recommend them.
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Gerry · 11 March 2026 · Countrywide Scotland Glasgow West End Sales
Agent replied · 11 October 2026
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe’ve had a great experience so far renting through countrywide west end! Jamie and Kellie were very helpful in getting us moved into our new flat: swift in their email replies and friendly in person.
Kallum · 11 March 2026 · Countrywide Scotland Glasgow West End Sales
Agent replied · 11 October 2026
"Thank you for choosing Countrywide West End! We're thrilled to hear that Jamie and Kellie provided top-notch service and helped make your move into your new flat a smooth and enjoyable experience. We appreciate your kind words and look forward to continuing to provide excellent service. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFantastic service from Countrywide as usual, third time using them and the communication from start to finish was outstanding and everyone we dealt with were professional and so friendly! Lesley and Ryan are a credit to the branch and nothing was too much effort for them. I’d absolutely recommend to everyone who’s looking to move to use Countrywide!
Nicola · 11 March 2026 · Countrywide Scotland Kirkintilloch
Agent replied · 11 October 2026
We're thrilled to hear that you had such a positive experience with our team at Countrywide! Our goal is always to provide exceptional service and it means the world to us that you've chosen us for the third time. Thank you for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHighly impressed with the service I received from start to finish, the staff were extremely professional, helpful and knowledgeable, which gave me the confidence to know my sale was in good hands. From handling the viewings, to talking me through the legal aspects of selling my property and keeping me updated every step of the way, I wouldn’t hesitate to recommend the Countrywide Kirkintilloch team to any prospective seller/ buyer.
Arlene · 11 March 2026 · Countrywide Scotland Kirkintilloch
Agent replied · 11 October 2026
"Thank you for sharing your experience with us! We are thrilled to hear that our team provided professional, helpful, and knowledgeable service throughout your selling process. It was a pleasure helping you and we appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently sold my property through the Kirkintilloch branch of Countrywide and was extremely impressed with the whole team.
Ryan the valuer was incredibly helpful from the outset and gave me real confidence in the pricing and strategy. Julie and Robyn then handled the sale brilliantly, managing an unbelievable 40 viewings, securing 11 offers at closing, and achieving a sales price that far exceeded my expectations.
Their communication throughout was outstanding, and their friendly team spirit really shone through. Thank you all for your fantastic work, I wouldn’t hesitate to recommend you!
Many thanks,
Maggie McGeady
Investor, Chyrston
Upstaged · 11 March 2026 · Countrywide Scotland Kirkintilloch
Agent replied · 11 October 2026
Thank you! We are thrilled to have exceeded your expectations and helped you achieve such a successful sale. Our team truly values customer satisfaction and always strives for the best results. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOutstanding professional company would highly recommend! We used countrywide 29 years ago for buying and selling and returned to them so glad we did well done team Jane and Paul findlay
Jane · 11 March 2026 · Countrywide Scotland Kirkintilloch
Agent replied · 11 October 2026
Thank you for choosing Countrywide for your real estate needs, we are thrilled to have you as a loyal customer for 29 years! Our team is dedicated to providing exceptional service every time, and we are so glad we could help you with buying and selling once again. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAll the team have been fantastic in listing our house with a very quick and successful outcome! The team are all super responsive, knowledgeable and accommodating! Thank you so much everyone at Countrywide Airdrie!
Katie · 10 March 2026 · Countrywide Scotland Airdrie
Agent replied · 10 October 2026
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat Customer service, fast response times. Nothing was ever to much for them. Would Highly recommend. They go above and beyond to help you with everything.
Michelle · 17 February 2026 · Countrywide Scotland Shawlands Sales
Agent replied · 11 October 2026
Thank you for the glowing review! We strive to provide exceptional customer service and are happy to hear we exceeded your expectations. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmazing service again and will definitely use again. Alarise was very professional and knowledgeable on the local market, property sold within 2 days of going live. Very smooth and hassle free.
Tracey · 17 February 2026 · Countrywide Scotland Shawlands Sales
Agent replied · 17 April 2026
Thank you for your amazing review! We are so happy to hear that you had a smooth and hassle-free experience with Alarise. We strive to provide professional and knowledgeable service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve dealt with this company renting for a good few years Nikki Kaur my property manager is an angel sent from heaven always helps and gives advice she’s always on the ball keeping me updated on any repairs don’t no what I would do if Nikki wasn’t there. Keep up the good work
JF · 17 February 2026 · Countrywide Scotland Hamilton Sales
Agent replied · 17 April 2026
"Thank you for your continued support and kind words. We are so glad to hear that Nikki has been such an amazing property manager for you. Our team takes pride in providing exceptional service and we will make sure to pass along your praise to Nikki. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleHonestly one of the worst experiences we have had as new landlords. The main issue was the property management service, but this branch were also part of the experience. If you are letting a property out, do yourself a favour. Go elsewhere, they were completely useless.
Chris · 17 February 2026 · Countrywide Scotland Hamilton Sales
Agent replied · 17 April 2026
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI just wanted to say thank you to the team at Countrywide Lettings. Ami and Suraen were incredibly helpful throughout the whole process. They really took the time to understand what I was looking for and were proactive and supportive from start to finish. I truly appreciate all their help.
Saher · 17 February 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 17 April 2026
Thank YOU for choosing Countrywide Lettings! We're thrilled to hear that Ami and Suraen went above and beyond to make your experience a positive one. We'll be sure to pass on your kind words to them. Your satisfaction is our top priority! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAfter trying a few estate agents and not feeling enough enthusiasm from them, I tried Countrywide who I’d originally bought the property from in 2018. I explained to them that I had an unusual loft-style duplex to sell and I wanted a young, modern and keen team to sell it for me. Chris and Kieran jumped at the opportunity and we became friends in the process. I needed a fast timeline and they stayed completely organised, but light hearted along the way. Where other estate agents saw an unusual layout and difficult living arrangements, they saw character and wow-factor. Countywide Candleriggs really are the A-team.
Gabriel · 17 February 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 17 April 2026
Thank you for choosing us. We take pride in providing enthusiastic and dedicated service, and we're glad you could see that in our team. We loved working with you and are thrilled to have helped sell your unique property. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleProperty Manager Meaghan is very helpful and professional. She always reply my emails promptly. Lovely experience so far. Highly recommended!
Xiaoyi · 17 February 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 17 April 2026
Thank you for your kind words! We are proud to have Property Manager Meaghan on our team and are thrilled to hear about your positive experience. We strive to provide prompt and professional service to all our customers. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat service, helped us sell a property in Glasgow City Centre.
James · 17 February 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 17 April 2026
Thank you so much for your kind words! We are thrilled to have been able to assist you in selling your property in Glasgow City Centre. Your satisfaction is our top priority. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 2/5
GoogleIf you're a landlord and want to rent out your apartment, I don't recommend it. In Scotland, the entire system favors tenants. Furthermore, there's a significant problem with tenants refusing to vacate in this country. You'll not only lose money but also a lot of peace of mind, and no one will help you. Similarly, buying to let isn't a good business; you'll be charged a lot in taxes and management fees.
Angelica · 11 February 2026 · Countrywide Scotland Glasgow West End Sales
Agent replied · 11 October 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFantastic experience working with Liam and Jamie, made the whole process seamless and early for us renting our flat. Thank you!
Gemma · 11 February 2026 · Countrywide Scotland Glasgow West End Sales
Agent replied · 11 October 2026
Thank you so much for your kind words! We're thrilled to hear that Liam and Jamie were able to help make the process of renting your flat easier and stress-free. It's our goal to provide exceptional service to our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe had a very positive experience throughout our tenancy. From the beginning to the end, the service was professional, effective, and well-organized. We would like to express our gratitude to Mr.Jamie in particular for the excellent assistance provided throughout the entire tenancy. Jamie was consistently helpful, responsive, and ensured that any queries or issues were handled promptly and smoothly. Overall, we are pleased with the service and would happily use Countrywide again in the future.
Please convey our Thanks to Landlord as well for being kind and supportive throughout the tenancy period.
Shameem · 11 February 2026 · Countrywide Scotland Glasgow West End Sales
Agent replied · 11 October 2026
Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great tenancy with us and we'll be sure to pass along your kind words to our team, especially Jamie. It was a pleasure to have you as our tenant. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleSuch a great experience with Jamie. He was super approachable, reliable, and always on top of things. Highly recommend!
Amy · 11 February 2026 · Countrywide Scotland Glasgow West End Sales
Agent replied · 11 October 2026
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with Jamie. Our team takes pride in being approachable, reliable, and on top of things. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJust sold my house today, where do I start, phenomenal company from start to finish, very professional in every way. Kept well informed everyday with viewings, feedback from viewings, Erin, Sarah, Aidan and Adam work to a very high standard, never felt as if I was bothering them with questions always happy to help. Sold my home STRESS FREE,. Highly recommend countrywide Airdrie. WHAT A TEAM THEY ARE.
Audrey · 10 February 2026 · Countrywide Scotland Airdrie
Agent replied · 10 October 2026
Thank you so much for your amazing review! We are so happy to hear that you had a stress-free experience selling your home with our team. Our goal is to provide top-notch professionalism and customer service, and we are thrilled we met your expectations. Thank you for recommending Countrywide Airdrie! Best wishes, Lucy, Customer Feedback and Support Team
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