Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleAmazing service again π Iβll definitely be using her in the future!
Alarise is a brilliant sales negotiator, super knowledgeable about the local market and really knows how to get the best deal πΌπͺ I had loads of questions and she took the time to answer every one, making everything feel easy and stress-free.
Professional, friendly, and genuinely great at what she does, highly recommend βπ
Linsey Β· 27 March 2026 Β· Countrywide Scotland Shawlands Sales
Agent replied Β· 17 April 2026
Thank you so much for your kind words, we are thrilled to hear about your positive experience with Alarise! Our team prides itself on delivering top-notch service, and we are happy to know that Alarise exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI honestly couldnβt fault a single member of the team at Countrywide Shawlands. They were fantastic from start to finish, keeping me fully updated and making the whole process feel effortless. Every staff member I dealt with was polite, knowledgeable and genuinely lovely to speak to. A huge shoutβout to Alarise and Katie, who went above and beyond to keep me informed throughout. Iβd recommend them in a heartbeat!
Carol Β· 27 March 2026 Β· Countrywide Scotland Shawlands Sales
Agent replied Β· 17 April 2026
Thank you for the glowing review! We are thrilled to hear that our team at Countrywide Shawlands provided exceptional service from start to finish. We are dedicated to making the process effortless and keeping our customers fully informed. Alarise and Katie are valuable members of our team and we will make sure to pass along your praises. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleAbysmal service. The landlord is as unhelpful as the agency. They have attempted to deduct Β£140 from my deposit without properly checking the facts, claiming it was for removing a wardrobe that the landlord herself came and removed.
They have also tried to charge me for issues they failed to identify before I moved in and are now attempting to pass those repair costs onto me. Fortunately, I have email evidence and photos of the property. Hannah Alison Hutchison of 9 Coldstream Street, G72 0SR will not be getting a penny from my deposit. This will be disputed in full.
It took 5 weeks to respond regarding the deposit. However, they called me at 9am on the day I was due to return the keys, pushing for a time so they could move a new tenant in immediately. That urgency clearly does not extend to returning deposits.
They were also quick to ask me to provide photos of the property so they could relist and advertise it straight away.
I was rushed into the property without basic checks being completed. The heating was not working, leaving me without heating for weeks. I then had to wait around for engineers who failed to attend and then spend a full day dealing with a boiler replacement. The gas safety check was also due, resulting in further time I had to take out to deal with it. All issues that should have been done prior to me moving in, but they were too rushed to keep their rent money coming through.
The cooker hood was not working since move in and took 9 months of repeated chasing before it was fixed. I was also promised new gates at front and back of properry, and repainting, neither of which were carried out. The back gate was only replaced when a storm disintegrated the "gate" that was in place at the time.
Overall, a very poor and frustrating experience from start to finish. And still ongoing. Goodluck to the new tenants, with your disgusting junkie neighbours too.
A Β· 27 March 2026 Β· Countrywide Scotland Hamilton Sales
Agent replied Β· 17 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleReally good experience with Laura. She was helpful, easy to communicate with, and sorted things quickly. Thanks again!
H Β· 27 March 2026 Β· Countrywide Scotland Glasgow Sales
Agent replied Β· 17 April 2026
Thank you so much for your kind words! We're thrilled to hear that Laura provided you with excellent service. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleGreat team, kept open lines of communicate and sold my house for a great price. Lots of viewings (exhausting) but as they said it was short term pain for long term gain. Thank you to Katie, Alarise and team.
Samantha Β· 20 March 2026 Β· Countrywide Scotland Shawlands Sales
Agent replied Β· 17 April 2026
Thank you for your kind review! We are thrilled that we were able to provide excellent service and help you sell your house for a great price. We understand that the viewings can be tiring, but we are glad it paid off in the end. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMy experience from start to finish with Countrywide Shawlands was excellent. From Graeme coming out to do the valuation, I was supported with my (hundreds of) questions and made to feel more certain about the process. The team were always willing to provide advice, and made clear to me what my options were at each stage. My flat went on the market on Monday morning, and was sold by Wednesday lunchtime. I was so impressed by the work of the team, they were open in communication and welcomed questions - they were very efficient and always willing to chat things through. (The surveyor who did my home report said they were great too). Thanks so much to Alarise, Connor, Katie, Lucy and Graeme and the team for all their work, reassurance and for getting me a buyer that will love my home as much as I did. I would have no hesitation in recommending the team at Countrywide Shawlands to sell your home too.
Lindsay Β· 20 March 2026 Β· Countrywide Scotland Shawlands Sales
Agent replied Β· 17 April 2026
Thank you so much for your kind words and for choosing Countrywide Shawlands to sell your home. We are overjoyed to hear of your excellent experience with our team, and we appreciate your trust in us. Congratulations on selling your flat so quickly and we wish you all the best in your future endeavors. Thank you for recommending us, it means the world to us! Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleNicole was unhelpful and rude
Carol Β· 20 March 2026 Β· Countrywide Scotland Hamilton Sales
Agent replied Β· 17 April 2026
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@Connellsgroup.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWonderful experience with Countrywide Shawlands branch. Graeme, Alarise and all of the team were very professional and sold our house in a week! Would recommend to all! :-)
ScottishLady Β· 17 March 2026 Β· Countrywide Scotland Shawlands Sales
Agent replied Β· 17 April 2026
Thank you for the amazing review! It was a pleasure working with you and we're thrilled to hear that we were able to sell your house quickly. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleCould not fault any staff at Countrywide Shawlands, kept me up to date with everything I needed to know. Staff were polite, knowledgeable and very personable, especially Alarise, who more often than not had to explain everything and calm me down, as I am such a worrier. Would highly recommend.
Patricia Β· 17 March 2026 Β· Countrywide Scotland Shawlands Sales
Agent replied Β· 17 April 2026
Thank you so much for your kind words and recommendation! We take pride in our knowledgeable and personable team at Countrywide Shawlands. Alarise is a valuable member and we are glad she could provide you with excellent service. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleExcellent service π β¦
Uzma Β· 17 March 2026 Β· Countrywide Scotland Shawlands Sales
Agent replied Β· 17 April 2026
Thank you for the amazing review! It's feedback like this that motivates us to continue providing top-notch service. We're thrilled to have exceeded your expectations and look forward to serving you again soon. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleHelpful and timely communication at all times. Alarise and Ellie were kind and helpful throughout.
Amie Β· 17 March 2026 Β· Countrywide Scotland Shawlands Sales
Agent replied Β· 17 April 2026
"Thank you for taking the time to share your positive experience with us! We truly value open and timely communication with our customers, and we're thrilled to hear that Alarise and Ellie were able to assist you with kindness and efficiency. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI canβt compliment Countrywide , Kilmarnock Rd branch highly enough.
From the initial visit to discuss the sale eg within 90mins, I had a written confirmation of what was discussed and agreed.
The sales team were βon itβ from the get go, I was kept informed of every part of the process, with a promptness that showed professionalism throughout.
Absolutely no hesitation in recommending folks to use them.
James Β· 17 March 2026 Β· Countrywide Scotland Shawlands Sales
Agent replied Β· 17 April 2026
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI couldn't more highly recommend selling your property through Countrywide Shawlands. The team, including Graeme, Alarise and Katy have helped to make the whole process of selling my home so stress-free. A lovely group of people who go above and beyond to get you the best offer for your property, there is always a friendly voice on the end of the phone to promptly deal with queries, questions and all the faff that comes with selling your home. I also used Frederick and Co. solicitor services, who come recommended by Countrywide, and I couldn't fault them - service has been personable, friendly and timely.
Great folk and fantastic service. Thanks!
Ailsa Β· 17 March 2026 Β· Countrywide Scotland Shawlands Sales
Agent replied Β· 17 April 2026
Thank you for taking the time to leave us this tremendous 5* review and recommendation.Β Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleFantastic service from start to finish. The team were professional, friendly and always kept me informed throughout the whole process. It was stress free and I would say the staff went above and beyond from the very start. I would highly recommend them to anyone who is looking to buy or sell. THANKYOU
Sharron Β· 17 March 2026 Β· Countrywide Scotland Shawlands Sales
Agent replied Β· 17 April 2026
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleThe service I received was extremely professional and effective - clear and regular communication from the whole team throughout the process of purchasing and selling. Highly recommend!
Marjorie Β· 17 March 2026 Β· Countrywide Scotland Shawlands Sales
Agent replied Β· 17 April 2026
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
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5/5
GoogleSold my flat kept me updated canβt go wrong with countrywide
Craig Β· 17 March 2026 Β· Countrywide Scotland Shawlands Sales
Agent replied Β· 17 April 2026
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleTop class service from all the team at Countrywide, Alarise especially helped with the sale of my property along with Graeme, Hayley and team.
Sold my flat within a week, would highly recommend using countrywide.
Raymond Β· 17 March 2026 Β· Countrywide Scotland Shawlands Sales
Agent replied Β· 17 April 2026
Thank you for choosing Countrywide for your property sale! We are thrilled to have provided you with top-class service and to have sold your flat in one week. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleThe staff are amazing they so helpful and thoughtful
Rose Β· 17 March 2026 Β· Countrywide Scotland Shawlands Sales
Agent replied Β· 17 April 2026
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GooglePhoned up and was greeted by the lovely Alarise. She was extremely helpful and really seemed to know what she was talking about. At first I was only enquiring generally but I will be sure to bring my business here and come back to her as she was absolutely amazing!
Ross Β· 17 March 2026 Β· Countrywide Scotland Shawlands Sales
Agent replied Β· 17 April 2026
Thank you so much for the kind words! We are thrilled to hear that Alarise provided such exceptional service and that you plan on bringing your business to us. We can't wait to have you back and continue providing top-notch assistance. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI recently had the pleasure of using the services of Countrywide in Hamilton, and I cannot recommend this agency highly enough.
From the very first contact, the entire team was polite, professional, and incredibly helpful. Every member of staff made me feel welcome and supported throughout the process. However, I would especially like to highlight the outstanding service provided by mortgage advisor Mrs.Jennifer Middleton.
Mrs. Middleton approaches each client individually and selectively, taking the time to fully understand their unique circumstances. She carefully tailors mortgage solutions to match current financial situations, ensuring that every detail is thoroughly considered and secured, both for now and for the future. Her depth of knowledge and expertise are truly exceptional.
What impressed me most was her remarkable commitment. Mrs. Middleton provided advice and support not only during working hours, but also responded to emails and even text messages from home. Mrs Middleton supported me more than my solicitor did, which is why I do not recommend her at all. Her dedication went far beyond what I have ever experienced before. This was my third property purchase, and I have never had such a solid, knowledgeable, and dependable mortgage advisor.
In fact, Mrs. Middleton supported me even more than my own solicitor, which speaks volumes about her professionalism and care.
I wholeheartedly and confidently recommend Mrs Jennifer Middleton to anyone, especially those with complex cases or high expectations. Her wealth of knowledge, attention to detail, and genuine commitment to her clients are truly outstanding.
Once again, Mrs. Middleton, thank you for the excellent work and exceptional support. It has been greatly appreciated.
Angelika Β· 17 March 2026 Β· Countrywide Scotland Hamilton Sales
Agent replied Β· 17 April 2026
Thank you for the amazing review of our team at Countrywide in Hamilton! We are thrilled to hear that you received top-notch service from our team and specifically from Mrs. Jennifer Middleton. Her dedication to her clients is truly exceptional and we are grateful to have her on our team. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMyself and my partner have used Jennifer Middleton as our mortgage advisor and sheβs been nothing short of incredible!
Being first time buyers, we werenβt entirely clued up on the whole process but with Jenniferβs guidance and knowledge, the whole things been a breeze.
Couldnβt recommend any higher!
Brandon Β· 17 March 2026 Β· Countrywide Scotland Hamilton Sales
Agent replied Β· 17 April 2026
Wow, thank you for your kind words! We are so happy to hear that Jennifer was able to make your first-time home buying experience stress-free and easy. Thank you for trusting us with such an important decision. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleWe were paired with the lovely Jennifer Middleton who was our mortgage advisor from the start and if it wasn't for her we would not be sat in our first home!! From the start Jennifer talked us through the full process, took the time to answer any worries or anxieties we had going into the application, she was so supportive and positive, and made the full experience so seem less and as easy as possible for us, we were always updated, super easy to contact her with any questions and the positivity she provided through the the whole application genuinely helped us feel at ease, couldnt of asked for a better advisor or a better experience with our first home, Jennifer thank you for everything you done for us, and thank you for helping us get our first home β€οΈπ‘
Natalie Β· 17 March 2026 Β· Countrywide Scotland Hamilton Sales
Agent replied Β· 17 April 2026
Thank you so much for your kind words! We are thrilled to hear that Jennifer was able to make your first home experience a seamless and positive one. We take pride in providing excellent service and helping our clients achieve their dreams. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleFrom the first moment Jennifer Middleton reached out to myself and we were starting early and to be organised with renewing my mortgage I knew I was in great hands.
Renewing your mortgage can be overwhelming and especially with my 12 hour shifts and staying in contact with Jennifer. From the start Jennifer was professional and patient on getting the process started and keeping me posted with updates throughout the whole process. I canβt thank Jennifer enough what a lovely person!
The level of communication was exceptional by email and phone calls and meetings and Jennifer going out her working hours to chat to myself after my shifts and when I had any questions always prompt to help and answer.
In the end Jennifer secured myself a deal to suit myself and my finances which is comfortable and affordable, all thanks to Jenniferβs expertise.
Countrywide Hamilton very lucky to have Jennifer such an amazing hard working employee like Jennifer who knows her job inside and out.
Mairead Β· 17 March 2026 Β· Countrywide Scotland Hamilton Sales
Agent replied Β· 17 April 2026
Thank you so much for your kind words, we are thrilled to hear about your positive experience with Jennifer! She truly exemplifies our commitment to exceptional customer service and we are lucky to have her on our team. We are glad we could make the mortgage renewal process stress-free and help secure a deal that fits your needs. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleβοΈβοΈβοΈβοΈ Jennifer Middleton is amazing. She was super approachable and helpful whenever we had questions, and made buying our first home and sorting out our mortgage 2 years later easy whilst working around our schedules. Highly recommend! April and James
April Β· 17 March 2026 Β· Countrywide Scotland Hamilton Sales
Agent replied Β· 17 April 2026
Thank you for taking the time to leave us this tremendous 5* review and recommendation.Β Kind regards, Lucy, Customer Feedback and Support Team.
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