Countrywide Scotland estate agents in Glasgow City, Hamilton, East Dunbartonshire and 1 more

★★★★★ 5/5

Google

I purchased my new home from Countrywide in Hamilton and was very impressed with the very professional and friendly service. I then decided to sell my old home through Countrywide too and was not disappointed by the consistently high levels of service I experience when buying. Though I have spoken to a number of very polite and helpful people in the Hamilton office, my main point of contact was with Nicole. Who has made the selling process smooth, simple, stress free and has also provided me with a high level of communication at every step. The communication was the highlight of the service I received from the Hamilton office, as it made me feel that my property was being actively promoted and that I was in control of all the facts and kept up to date with all the information regarding viewings and any related feedback. Highly recommended for people who want high levels of communication and activity from their property agents.

Iain · 12 November 2014 · Countrywide Scotland Hamilton Sales

★★★★★ 2/5

Google

Took forever to get my lease application sorted. I found at times they were completely unprofessional in not returning calls, pretending to be on lunch break at 10am, and the quite common "oh our computer system is down, so call back later" which seems to happen throughout the day.

Alice · 28 October 2014 · Countrywide Scotland Glasgow Sales

★★★★★ 1/5

Google

Avoid this letting agency at all costs!! I have rented a property with countrywide for the past 12 months with absolutely no contact from them whatsoever!! Staff at the Candleriggs branch were extremely rude and patronising to my partner and I who were renting for the first time. There is no sense of urgency on there part everything takes so long to process and you are never filled in on the progress of events. After living in the property for 12 months I was offered to extend the lease on the basis of a rent increase!! Another thing on the lead up to the expiry of my lease its almost as if countrywide were trying to avoid me. I have been calling non stop leaving multiple voicemails regarding deposit and return of keys and have yet to gain a response!!! The lease has expired yesterday and I have a feeling they have a sneaky money grabbing trick up there sleeves! I I am absolutely appalled at this service and would recommend to all future buyers to stay well clear of this letting agency.

Kayleigh · 28 October 2014 · Countrywide Scotland Glasgow Sales

★★★★★ 1/5

Google

I began renting a flat with Merchant Lettings who were subsequently bought over by Countrywide. Quite simply, avoid this company completely. Their staff are unhelpful and extremely rude. The way I was spoken to on the phone was ridiculous, particularly by the staff at the Springfield Court office. The only time we heard from them was when they wanted more money from us. They tried to increase our rent with no justification after a year. When we confronted them about it and asked them to present a case for the increase, they backed down. Our flat was burgled and they offered little help or assistance. One particular member of staff must have been deputised by Strathclyde Police as she spent more time on the phone questioning me about how the burglars had got in rather than helping with the aftermath. Also, I had to fight with them to get an additional lock put on the door. They way the handled the check out was very unprofessional to say the least and we were charged 60 pounds for cleaning the flat back to a higher standard than we received it. My advice if you have to deal with them is to be as meticulous and picky with the inventory as possible because they look for anything to charge for at check out. The landlord of the flat we had was in the process of moving all 6 of his properties away from Countrywide at the time of us moving due to the poor service. I will never deal with this mob again. Derek Glasgow

Del · 28 October 2014 · Countrywide Scotland Glasgow Sales

★★★★★ 5/5

Google

Professional service, polite and keeping you up to date with regards to selling our flat. We would like to thank all staff involved and hope to use your services again in the future. Mr & Mrs McPherson

Scott · 26 October 2014 · Countrywide Scotland Kirkintilloch

★★★★★ 5/5

Google

The team at Countrywide Shawlands were great in helping me to find my first home. Thanks guys :)

Greig · 26 October 2014 · Countrywide Scotland Shawlands Sales

★★★★★ 4/5

Google

Of all the estate agents we consulted in the local area, Countrywide stood out for not succumbing to the idea of a depressed market. They gave a guide price £20-30,000 in excess of three other reputable agents, and worked with us to achieve this within two months of taking our flat to market.

Ruby · 26 October 2014 · Countrywide Scotland Shawlands Sales

★★★★★ 4/5

Google

I have recently sold my mother's flat through Countrywide's Shawlands branch. Susan Laisen was my contact. Throughout the whole process that took six months, I received regular up dates from Susan, who dutifully followed through with every viewer. They were very competitive with their charges, but you could add additional marketing should you wish to. I would be happy to recommend Countrywide to anyone selling a property.

Michael · 26 October 2014 · Countrywide Scotland Shawlands Sales

★★★★★ 5/5

Google

On the initial visit I was made aware of general process for the area and the costs. Graeme from Country wide made out a plan of payments for the initial costs to assist in getting things off the ground. My next contact was Susan who has been my main contact up to the sale. Susan offered concise and accurate advice. I had spoken to other Estate Agents and felt I was being told what I wanted to hear, rather than what I needed to know When I put my flat on the market all I looked for was honest advice and I feel I have received this from Countrywide. I have since advised a friend to go with Countrywide.

Conn · 26 October 2014 · Countrywide Scotland Shawlands Sales

★★★★★ 5/5

Google

From my initial chat with Graeme from Countrywide, I was impressed. I'm not new to the house selling process however Graeme was informative and answered all my queries clearly. Moving forward, communication from him was efficient; there was no delay in the process of getting the property to the market swiftly and hassle free. We also received a good deal and discount on the marketing package. Throughout the time our property was on the market, I was contacted by Countrywide Shawlands at regular intervals by Susan, Craig, Katie, Alan and others with updates; it was good to be kept in the loop with the state of the market and what my options were should the property not sell. They were always positive! Arranging viewings with potential buyers was also a very straightforward process. Unfortunately, our buyer had some issues with their mortgage application which resulted in a delay in the sale, it's taken 3 months. Thankfully however the buyer persevered with things! Throughout this time anxious time, there was very little communication from the buyer’s solicitor so Countrywide rapidly became the 'man in the middle'. I genuinely can't thank the staff for their patience and assistance, Craig in particular. He clearly enjoys and knows his job very well. He provided best advice throughout and most importantly contacted the buyer on numerous occasions to find out how things were progressing. He made every effort to keep me up to date, at one point calling me at 9 p.m, that’s dedication for you! I'd thoroughly recommend Countrywide Shawlands to anyone looking to rent or sell a property; they’re a friendly, helpful and entirely professional outfit. Thanks again.

Fraser · 26 October 2014 · Countrywide Scotland Shawlands Sales

★★★★★ 5/5

Google

This is the second time that I have used the City Living branch of Countrywide to sell a home and the second time that I have been really glad that I did so. As you would expect, I had the usual visits from several Estate Agents based in and around the city centre of Glasgow, but have to say that from the first moment that I spoke with Nicola and her team, I was confident that they had a clearer understanding of the market and a much more realistic approach to managing my expectations. Selling your home can be a fraught experience, especially in the current economic climate. Nicola and her team kept me abreast of feedback from viewers in a timely fashion and I believe they did everything in their power to promote my property in as targeted a fashion as possible. I have absolutely no hesitation in recommending Nicola and her team. With a market which is so changeable, you really need people who are at the top of their game to make sure that they are achieving the best possible price - you need Nicola at Cityliving.

Alasdair · 27 December 2013 · Countrywide Scotland Glasgow Sales

★★★★★ 5/5

Google

Very friendly staff with your best interests in mind. Helped me through the complete purchase process from selecting a suitable property, getting me the best price and then assisting me in the mortgage application. I would definitely recommend countrywide and will certainly be using them again.

Calum · 13 December 2013 · Countrywide Scotland Glasgow West End Sales

★★★★★ 1/5

Google

Avoid at all cost. They didn't have a clue what was going on at our flat. Their inventory was out of date, charge us for work that hadn't been carried out. Took months to return send part of deposit after tenant left with rent outstanding and deducted cleaning cost but left the flat dirty. I could go on!

William · 12 November 2013 · Countrywide Scotland Glasgow Sales

★★★★★ 5/5

Google

Very Well Done to Hamilton Branch Countrywide, a tremendous job ! , I was delighted how quickly and efficiently you sold my property. I would have no hesitation in using your services again and without doubt would recommend you. Thank you for taking the stress out of a stressful time !

Alison · 12 November 2013 · Countrywide Scotland Hamilton Sales

★★★★★ 1/5

Google

By far the worst letting agency I have ever encountered. I was a tenant of Merchant Lettings who Countrywide have now absorbed. They got my rent mixed up with another tenants of the same name and hounded me for months for rent that I'd already paid. It didn't stop until I sent in bank statements proving the money had left my account in to theirs. AND THAT'S NOT THE WORST..... I have severe allergies and asthma and when the kitchen ceiling collapsed, I thanked God I was renting and that it was someone else's responsibility to deal with. HOWEVER....... The following occurred: 1. It took over a month before any work started at all! 2. When it did, it was causing mess and disruption to the entire flat (even though i'd called, advised of my allergies and asked that all the other room doors be closed and taped shup to prevent filth spreading.) 3. The mess was horrific and no one came to clean it up - it was all left to me. I mean what's the point of renting if you are still left with all the hassle? I had to end up paying for a professional cleaning company that specialise in this type of clean up at the cost of £200, which they refused to reimburse. The owner of the flat was annoyed too, as she had asked them to be respectful 4. The previous tenant at my flat left owing money to utilities firms. I showed them my lease proving that i was not in the flat at the time, but the company has requested that the branch manager at Countrywide write a letter also confirming my date of entry. A simple task you'd think? Well no - she has refused and said it's nothing to do with her. At present, I have just sent off a complaint letter to the property services ombudsman - I am hoping they will give them a boot up the behind! As a result, my partner and I .are moving out of the flat we love as soon as we are able, just to get away from Countrywide. They are a nightmare

Onevodkamartini · 28 October 2013 · Countrywide Scotland Glasgow Sales

★★★★★ 2/5

Google

Horrible company. Condescending. Unprofessional. Hidden charges and broken promises. If that sounds like the kind of company that you need , you've found them.

David · 28 October 2012 · Countrywide Scotland Glasgow Sales