Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI lived in a private let for 9 months and within this time period i had no issues with countrywide. They were amazing from start to finish. Liased with the landlord to get myself and my children into the property as my circumstances were desperate. The landlord wasn't the most reliable at dealing with issues or answering the phone but they persevered as i did not want to deal with the landlord directly. The property management manager Callum Sloan took over my case and i cannot sing his praises enough. He was empathetic & patient with excellent communcation skills. He went over & above for me every time & i'm very grateful. Was even up for a bit of banter. Customer service 10/10. Cannot sing his praises enough. I would definitely recommend countrywide as a letting agent and use them again going forwards. Thank you Callum!!
Melissa · 26 September 2026
Agent replied · 10 October 2026
Thank you for the glowing review! We're thrilled to hear that our team took such great care of you and your family. We pride ourselves on excellent customer service and it's great to know that Callum went above and beyond for you. We appreciate your recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
We have been extremely pleased with the help and support provided by Anna Thomson at Countrywide. Anna has been exceptionally helpful, responsive and professional, and recently took ownership of a difficult situation and helped us manage and resolve matters quickly and effectively.
Her communication throughout has been excellent and we really appreciate the time and effort she has put in to help us. A genuine credit to the Countrywide team. Thank you, Anna, very much appreciated.
Asif · 3 October 2026
Agent replied · 10 October 2026
Thank you so much for your glowing review! We're thrilled to hear that Anna provided such exceptional support. She truly embodies our commitment to service excellence. We'll be sure to pass along your kind words. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs a new landlord, I couldn't have asked for a better experience. From the very first day I met **Laura Campbell**, she was professional, friendly, knowledgeable, and incredibly supportive throughout the entire process.
Laura arranged for my property to be valued and listed for rent, and it was on the market within just **five days**. Her communication was excellent, she kept me informed every step of the way, and made what could have been a stressful experience feel straightforward and hassle-free.
The level of service I received from **Countrywide** has been outstanding. They have given me confidence as a first-time landlord, and I truly appreciate their efficiency, professionalism, and dedication.
I would highly recommend Laura Campbell and the team at Countrywide to anyone looking to rent out their property. Thank you for such a fantastic service!
A · 10 August 2026
Agent replied · 10 October 2026
Thank you so much for your glowing review! We are thrilled to hear that your experience with our team, especially with Laura Campbell, was nothing short of outstanding. We take great pride in providing top-notch service to all our clients, and we are delighted that we were able to make your journey as a new landlord stress-free and efficient. Thank you for choosing Countrywide, and we appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an excellent experience with Countrywide letting my property. Having worked with several letting agents in the past, I can confidently say that Countrywide has provided the best service and the right package for my needs.
As I am based offshore, it was particularly important to have a reliable and professional team managing the process, and they made everything straightforward and stress-free.
A special thank you to Laura, who was fantastic throughout. She was professional, knowledgeable, responsive, and incredibly helpful every step of the way. She made the entire process seamless.
I would highly recommend Countrywide, especially if you’re a landlord.
Vedran · 10 August 2026
Agent replied · 10 October 2026
Thank you for your kind words, we are delighted to hear that you had an excellent experience with Countrywide. Our team takes pride in providing the best service and packages for our clients, and we are glad that you found us reliable and professional. We appreciate your recommendation and are thrilled that Laura was able to make the process stress-free for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI purchased my second property through this lovely company and it has been amazing dealing with the staff especially Arran he is really helpful and takes his time trying to find the perfect deal for me even after lots of changes as I come across new things that make me adjust my mortgage deal slightly .. it has been really nice working with the team
Mister · 10 August 2026
Agent replied · 10 October 2026
Thank you for sharing your positive experience with us! We are thrilled to know that you had a great experience working with our staff, particularly Arran. Our team takes pride in providing excellent service and finding the perfect deals for our clients, even with any changes that may arise. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a very positive experience with Countrywide. Robyn was the person responsible for assisting me, and she was always very responsive, helpful, and easy to communicate with. Whenever I had a question or needed support, she was quick to respond and made the whole process much easier. I really appreciated her help and would be happy to recommend Countrywide.
Kurtulus · 10 September 2026
Agent replied · 10 October 2026
Thank you for your glowing review! We're delighted to hear that Robyn provided such excellent service and made your experience with Countrywide a positive one. We truly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEverything ran so smoothly and easily from start to finish. Noticed property as soon as it was listed, contacted Countrywide and viewing arranged as soon as poslsible (thanks Fiona). Our daughter was able to make first viewing, second viewing arranged, again as soon as possible. Small, but important issues noticed during viewings relayed to landlord and most important rectified as before we picked up keys. All communications, phone & email from we confirmed we were keen on tenancy for the property were dealt with same day and made the whole process very simple and easy - Thank you very much Amy Mailley.
Jim · 17 March 2026
Agent replied · 17 April 2026
Thank you for your kind words! We take pride in providing a seamless and efficient rental process. Our team is dedicated to ensuring your satisfaction every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve been using Countrywide to let out my flat and have been really impressed by the service. This is my first time letting out a property, and Laura has been absolutely amazing at answering all of my questions and keeping me right with the process. I highly recommend using Countrywide if you’re a first time landlord!
Kirsty · 10 August 2026
Agent replied · 10 October 2026
Thank you so much for your kind words and recommendation! We are thrilled to hear that our team, especially Laura, has provided great service and support for your first time letting out a property. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleVery friendly and helpful staff. The portal I used for property maintenance was quick and straightforward. I got a reply almost straight away. With friendly and helpful staff. Always kept me updated. Olivia my Contact was very helpful and caring. It's great to have a caring and professional service. Thankyou countrywide glasgow 💖 nick hodgkinson
Nick · 10 August 2026
Agent replied · 10 October 2026
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our property maintenance portal and our staff. Providing timely and caring service is our top priority, and we are glad to have met your expectations. Kind regards, Customer Feedback and Support Team
★★★★★ 5/5
Google★★★★★
I had a great experience with Kieren Avery and the team at Countrywide throughout the purchase of my new home. Kieren was professional, friendly and helpful from start to finish, making the whole buying process feel much easier and less stressful.
Communication was always clear, and I really appreciated how approachable and supportive he was whenever I needed assistance or had questions.
I’m very happy with the service I received and would definitely recommend Kieren and the Countrywide Glasgow team to anyone buying or selling a property. Thank you for helping make such an important milestone a positive experience!
Jefferson · 10 September 2026
★★★★★ 5/5
GoogleExceptional service throughout process of getting a mortgage. Arran could not have been more helpful/quick to respond to questions/emails etc and a very nice person to deal with. Would highly recommend Arran Thank you Gail and Abigail Simpson
Gail · 6 October 2026
Agent replied · 10 October 2026
Thank you, Gail and Abigail! We're thrilled to hear about your positive experience with Arran. Providing exceptional service is our priority, and it's great to know he was able to assist you so well. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAfter weeks of flat searching I got a next day flat viewing at my now new home! A lovely gentleman called Suream let us into the property and was very knowledgable about everything in the flat as well as the flat history!
Robyn phoned me straight after my viewing to see whether I was interested. She quickly and efficiently ran through all of my questions to note my interest. Robyn contacted the landlord straight away and within an hour I was told the landlord wanted to put my through referencing.
I was passed on to Anna who was AMAZING! Very quick responses, so friendly and all documents / introductions were very clear which made the process so smooth. I went and collected my keys from Anna and got started on my moving journey.
Thank you to Anna and the team. I could not recommend you all enough!!
Emma · 22 November 2025
Agent replied · 17 April 2026
Thank you for your kind words! We're thrilled that you had such a seamless and positive experience finding your new home with us. Our team works hard to make the process as smooth and efficient as possible. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThroughout the whole letting process Robyn was exceptionally patient and flexible whenever there was something I was concerned about or couldn’t understand. She really made the whole process as low stress as could be. 5 stars would work with them again.
Dash · 10 September 2026
Agent replied · 10 October 2026
Thank you for your wonderful 5* review! We pride ourselves on providing excellent customer service and we're so glad that Robyn was able to make your letting process stress-free. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat service from the Countrywide mortgage team. Arran was hugely helpful, clear, and very speedy with everything that needed doing. From offer to moving in was just over 5 weeks, that includes getting the mortgage sorted. Top service
Martin · 19 September 2026
Agent replied · 10 October 2026
We are thrilled to hear that you had a great experience with our Countrywide mortgage team and that Arran provided top-notch service. We strive to make the mortgage process as quick and efficient as possible. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFinding a flat in Glasgow is difficult since the market is so competitive. In my nearly a month long search I had several poor experiences with other realtors. Countrywide, on the other hand, made it their priority to help me find the perfect flat and to get in in the shortest window possible. No company serves its clientele without the hard work of their employees. Anna Thomson in particular and her colleague Laura were immensely helpful and made my acquiring a flat to rent painless. I cannot thank them enough for their amazing service.
William · 22 October 2025
Agent replied · 22 November 2025
Thank you for choosing Countrywide to help you find your perfect flat in Glasgow! We take pride in our team's hard work and dedication to providing excellent service. We are thrilled that Anna and Laura were able to make your renting experience a breeze. Kind regards, Lucy, Customer Feedback and Support Team .
★★★★★ 5/5
GoogleRobin has been truly a great help. She got me and my flatmate moved in to the flat a few days early, she has also been a good middleman between us and our landlord
Marc101 · 4 October 2026
Agent replied · 10 October 2026
Thank you for your wonderful review! We're thrilled to hear that Robin was able to assist you and your flatmate with your move and facilitate communication with your landlord. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLaura and Anna at Countrywide Lettings Glasgow City made the whole process smooth from start to finish. They were friendly, helpful and kept everything moving along. I’d happily recommend them, thank you both!
Coljones999 · 9 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe are so incredibly impressed with the Countrywide team who have been along with us moving into our new home. Robyn has done so much to look after us through this transition. She has been prompt, eager to help, kind, friendly and attentive. The exact same can also be said for Fiona who made every effort to get us the flat we were desperately excited to get! They are open on Saturdays and are willing to work viewings around your schedule which was so helpful as a teacher. I truly couldn’t be more grateful for the effort of the Countrywide team! The maintenance portal has been very user friendly and the contract signing process was quick, easy, and efficient! The tenant portal is quite glitchy. But Robyn ensured that all documents were sent by email and made every effort to rectify the problem. This is a team that cares for their tenants.
Thank you again, if you have the chance to rent with Countrywide then take it!
Cara · 4 October 2026
Agent replied · 10 October 2026
Thank you for your wonderful review! We are thrilled to hear that Robyn and Fiona made your transition to your new home so smooth and enjoyable. Your feedback on the tenant portal is appreciated, and we will work to improve it. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOverall great experience letting with countrywide so far. Our lettings negotiator Robyn has been so helpful, and has worked to answer any questions we had as quickly as possible. It has been really appreciated!
Neve · 10 September 2026
Agent replied · 10 October 2026
Thank you for sharing your positive experience! We are thrilled to hear that Robyn has provided you with excellent service and speedy responses to your questions. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleKieren and his team were fantastic. Their service in selling our house was exactly what we wanted and I would especially highlight their regular communication, keeping us up to date on viewings and offers.
William · 10 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI spoke to Laura Campbell today. She is so polite and helpful all the way to call.
She was quick to resolve the issue.
Thanks for your help….
Pardeep · 6 October 2026
Agent replied · 10 October 2026
Thank you for your kind words! We're thrilled to hear that Laura provided you with excellent service and resolved your issue quickly. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA huge thank you to Kieren and team for all their support in finalising the purchase of our flat. The service was efficient, responsive and we couldn't have asked for more.
Cairney · 12 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleIt was amazing working with you. Thank you Kieren and all the team for making my buying journey easier . I appreciate your help. All the best to everyone of you.
Klement · 10 September 2026
Agent replied · 10 October 2026
Thank you for choosing us, we're so happy to hear that you had an amazing experience with our team. We strive to make the buying process as easy as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFantastic agency, such lovely people and always so responsive and kind. Robyn has been an incredible letting agent for us and we love our place! Highly recommend!
Katie · 4 October 2026
Agent replied · 10 October 2026
Thank you for your wonderful review! We are thrilled to hear that you had a great experience with Robyn and our team. Your satisfaction means the world to us, and we appreciate your recommendation. Best Wishes, Lucy, Customer Feedback and Support Team
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