Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAfter trying a few estate agents and not feeling enough enthusiasm from them, I tried Countrywide who I’d originally bought the property from in 2018. I explained to them that I had an unusual loft-style duplex to sell and I wanted a young, modern and keen team to sell it for me. Chris and Kieran jumped at the opportunity and we became friends in the process. I needed a fast timeline and they stayed completely organised, but light hearted along the way. Where other estate agents saw an unusual layout and difficult living arrangements, they saw character and wow-factor. Countywide Candleriggs really are the A-team.
Gabriel · 17 February 2026
Agent replied · 17 April 2026
Thank you for choosing us. We take pride in providing enthusiastic and dedicated service, and we're glad you could see that in our team. We loved working with you and are thrilled to have helped sell your unique property. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleVery disappointing experience with Countrywide Glasgow. I booked a viewing a week in advance, did not pursue other properties, and the appointment was reconfirmed on the same day.
I took time off work and travelled a long distance to view the property, only to be told on arrival that the property had already been let. When I called, I was simply told, “Sorry,” but what about my time waste, travel costs and inconvenience? Unfortunately, I would never use Countrywide again and would not recommend them.
Irfanullah · 10 September 2026
★★★★★ 5/5
GoogleI am a landlord and have been delighted with the service provided by Countrywide Lettings. Hannah Bonnar has been my main contact and I was impressed that other members of staff could deal with my calls when Hannah wasn’t available. Most of all, I am pleased with the speed at which Countrywide found a suitable tenant and how Hannah processed everything in a quick and efficient manner. Delightful team of staff led by Fiona. Thank you Hannah, Craig & Olivia.
Denise · 28 April 2024
Agent replied · 25 October 2024
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleLaura Campbell was incredibly helpful and responsive when helping list our flat after we moved away. Thanks Laura!
Robbie · 3 April 2026
Agent replied · 17 April 2026
Thank you so much for your kind words! I'm thrilled to hear that Laura provided excellent support in helping you list your flat. We appreciate your business and wish you the best in your new location. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHighly recommended for property purchasing & rental management. I've worked together with this team for many years & they continue to deliver great results. Most recently Laura found and placed a new tenant for my flat in Merchant City and went the extra mile to get the job done. Top customer service. Great efforts. Very impressive!!
David · 10 June 2026
Agent replied · 25 October 2024
Thank you David for your amazing 5* review and recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleProperty Manager Meaghan is very helpful and professional. She always reply my emails promptly. Lovely experience so far. Highly recommended!
Xiaoyi · 17 February 2026
Agent replied · 17 April 2026
Thank you for your kind words! We are proud to have Property Manager Meaghan on our team and are thrilled to hear about your positive experience. We strive to provide prompt and professional service to all our customers. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThis weekend, thanks to Countrywide, we were able to complete the move in about two weeks from the viewing.
We came to University of Strathclyde from Tokyo for a year on my husband's sabbatical.
We were looking for a comfortable flat.
Ami, who was in charge of us who had difficulty speaking English,She was so very kind, generous, and so quick to respond,which we really appreciate.
She was very helpful in responding meticulously to those of us who were unfamiliar with the British tenant rules and living environment.
On the day of the move, we were at a loss because we didn't know how to use the hot water system, but after talking to Ami, she dispatched a viewing agent the next day!
(we would also like to thank Suraen, who was in charge of the viewing agent, who listened to us kindly from the viewing.)
We have somehow settled down on the foundations of our lives, and my husband is finally able to concentrate on his research.
We would definitely recommend Countrywide to our next professor.
Thank you very very much!
This weekend, thanks to Countrywide, we were able to safely move in about two weeks after viewing the house.
My husband came to Strathclyde University from Tokyo for a year on his sabbatical, and we were looking for a comfortable flat.
I am really grateful to Ami, who took care of us because we were unable to speak English, and she was very kind, generous, and very prompt.
They were very helpful as they took great care of us as we were unfamiliar with the UK rental rules and living environment.
On the day of the move, I was confused because I couldn't get hot water because I didn't know how to use the hot water system, but they sent someone in charge the next day!
(I would also like to thank Mr. Suraen, the viewing agent, who kindly listened to me from the time of the preview.)
Somehow, the foundation of our lives has been solidified, and it looks like my husband will finally be able to concentrate on his research.
I would definitely recommend Countrywide to my next faculty member.
Thank you so much!
Aso · 10 December 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us this tremendous 5* review and for your kind words. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleCountrywide Estate Agents are the best!! their professionalism is on top of their game. I was dealing with Chrissie and she was amazing. Chrissie doesn't take longer to respond to emails and she is attentive to detail. In her communication she leaves no stones unturned. After having reviewed a lot of properties around Glasgow andbeing new in the City as we emigrated on the first week of November, Countrwide Estate made it possible for me to have a place called home while I was about to give up.
A BIG THANKS TO COUNTRYWIDE ESTATE AGENT!!!
Bongiswa · 10 November 2023
Agent replied · 9 November 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleCountrywide have managed lettings for a flat of mine in Glasgow for the last seven years. Hannah Bonnar has been dealing with it recently and the recent changeover to a new tenant was handled very quickly and efficiently. All financial …
Murray · 17 July 2025
Agent replied · 25 July 2025
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleI have rented my flat in Glasgow for many years. I have had great service from Countrywide throughout. Their management services have been excellent and I have always been promptly informed of problems that sometimes arise. With solutions to the issue.
Stephen · 10 August 2026
Agent replied · 10 October 2026
We are thrilled to hear you have had a great experience with our management services throughout your years as a landlord in Glasgow! Thank you for highlighting our prompt communication and problem-solving abilities. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI am a loyal client with Countrywide North for some time now. Craig Andrew has been more than just helpful when ever we needed his help or expertise. I am sincerely thankful to him.
Recently worked with Hannah Bonnar to rent out a property and it was wonderful to have her on the other side. She is prompt, professional and supportive.
I wish the team all the very best and keep up the good work.
Ayesha · 30 November 2023
Agent replied · 25 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI've only been in a few times, the girls were always helpful and very polite. I rented with countrywide for 13 months and everything was great, I had a troublesome landlord and countrywide made everything as smooth as possible. I had boiler problems and repairs were easy to report. The inventory was very thorough and every scratch or crack was noted, I would've also lost my deposit if it wasn't for the team at countrywide so I extremely grateful and can't speak highly enough of them. 🙏🫶
Jamie · 2 September 2025
Agent replied · 8 September 2025
Thank you so much for your kind words! We are thrilled to hear about your positive experience renting with Countrywide. Our team works hard to ensure a smooth and stress-free rental experience for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently purchased a property through Countrywide and had a great experience from start to finish. The team was incredibly supportive throughout the entire process. A special thanks to Sophie and Laurie, whose help made everything so much …
Somnath · 17 June 2025
Agent replied · 17 April 2026
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRepairs organised in a timely and professional manner. The portal is easy to use and the communication from our property manager Callum via email and over the phone was very helpful and responsive!
Kate · 10 September 2026
Agent replied · 10 October 2026
Thank you so much for sharing your experience with us! We are glad to hear that our team was able to provide timely and professional service, and that the portal was easy to use. We strive to always be responsive and helpful, and we are so happy that Callum was able to assist you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery happy with my mortgage experience with Countrywide. I was well looked after by Arran who worked through a couple of issues and got me a good deal. Always available for a chat.. Highly recommend his and Countrywide'a mortgage services.
Craig · 10 July 2026
Agent replied · 10 October 2026
Thank you for choosing Countrywide for your mortgage needs! We are thrilled to hear that Arran provided exceptional service and was able to get you a great deal. We pride ourselves on our availability and expertise in the mortgage industry. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHannah Bonnar and the team made the experience of re-letting my property completely seamless. As i live 3.5 hours away this was essential for me. They marketed the property beautifully and i now have lovely new tenants. Countrywide's values means i am always kept in the loop and everything is dealt with timeously and professionally. I really cant fault them.
Catriona · 27 June 2024
Agent replied · 25 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrilliant team who made the whole process easy from start to finish. Where issues arose (not at fault of the team!) they did everything to support and resolve. A pleasure to deal with highly recommend if selling a property
Amy · 10 July 2026
Agent replied · 10 October 2026
"Thank you for your excellent 5* review! Our team works hard to ensure a smooth process for our customers. We are happy to hear that we were able to provide excellent support and resolve any issues that came up. It was a pleasure working with you and we truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmi was extremely helpful and made the process of securing our new home very easy for us. Thank you Ami!
Amy · 8 November 2025
Agent replied · 22 November 2025
Thank you for the kind words! We are thrilled to hear that Ami made your home buying process a breeze. We strive to make our customers' experience as smooth and stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently put my flat up for rent through Laura Campbell. She professionally guided me through what was needed and was prompt and helpful in answering any questions. Easy from start to finish!
Tom · 10 August 2026
Agent replied · 10 October 2026
"Thank you so much for choosing our services and for trusting us to help you with renting out your flat. We are delighted to hear that your experience with Laura Campbell was professional and hassle-free. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHad a sticky and tricky set of obstacles to jump over when selling my flat - nought to do with Countrywide. Sophie Aitken was superb. Drilled to the source of the problem and methodically solved the issues. She was my main contact, always returned my calls, quickly responded to questions and saw the transaction through to a satisfactory conclusion. Well done Sophie you are a doer.
Brian · 16 May 2025
★★★★★ 5/5
GoogleI recently bought a flat in Merchant City through Countrywide and they were amazing! I was a first-time buyer and countrywide was with me every step of the way.
There was a whole load of complications when buying the flat around due to the council and the vendor but Countrywide was always there on the phone keeping me in the loop as well as reassuring me all was going to be okay during that stressful time!
Also big shout out to Lauren who was my main contact at Countrywide. Herself and the rest of the team were incredibly efficient and very sweet. I could not recommend Countrywide enough!
Ben · 26 October 2022
Agent replied · 25 October 2024
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleQuick response from agent Callum Sloan, and quick resolution of the problem that required plumbing. I rate him a 5.
Vika · 14 October 2026
Agent replied · 15 October 2026
Thank you for your wonderful review! We're thrilled to hear that Callum provided you with quick and effective service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat team, always kind and helpful. Callum S. was brilliant and got the issue we reported resolved on time. Happy to have them as our agents. Thank you.
Blessing · 10 August 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI got the property through Countrywide, through the process they helped me alot in every documentation and made it possible. I specifically would like to thanks Lois, Hannah and Laura for best guidance and services over the whole process.
Muhammad · 18 December 2024
Agent replied · 24 December 2024
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
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