Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI've worked with countrywide for a few years now, specifically Anna; who has helped me end to end in the letting process from marketing, through to contract finalisation. Anna has continuously taken the pressure off of me by proactively engaging with prospective tenants, efficiently keeping me in the loop at every stage, all the while being a a delight to communicate with. I would definitely recommend working with the team if you are looking to rent in Glasgow.
Hollie · 12 September 2026
Agent replied · 10 October 2026
Thank you for your kind words! We're so glad to hear that Anna has provided such amazing service in your rental process. Our team prides ourselves on making the process seamless and enjoyable for our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSpoke to Robyn she was very helpful got my application and tenancy sent to me straight was a swift process no complaints at all thanks guys ☺️ appreciate how helpful Robyn was aswell amazing !
Shozab · 10 August 2026
Agent replied · 10 October 2026
"It brings us so much joy to hear about your positive experience with us, thank you! Robyn is a valued member of our team and we are glad she was able to assist you efficiently. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNikki Kaur as my property management member has been amazing and very supportive throughout my stay. She makes things very easy for me to solve and she is very approachable.
Recently I had issues with my door handle and that same day I contacted her, my door was fixed which I didn't expect to get it done that same day but I don't know how she made it possible.
I always feel happy after sharing my concerns with her. I really appreciate your patience.
Abdulai · 10 August 2026
Agent replied · 10 October 2026
Thank you for your kind words, we are so happy to hear that Nikki has been a positive support for you during your stay. Our team is dedicated to ensuring our clients' needs are taken care of promptly and we will be sure to pass along your appreciation to Nikki. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent service! Thank you for the quick and professional support. Since they started managing our property, everything has been handled very well. A special thanks to Callum for his fast response and efficient arrangements. Highly recommended!
Helen · 10 July 2026
Agent replied · 10 October 2026
Thank you for your amazing 5* review! We take great pride in providing exceptional service and are thrilled to hear that we have met your expectations. It has been a pleasure working with you and we look forward to continuing to exceed your property management needs. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCallum Sloan was really efficient in liaising with an adjacent properties landlord to get a repair completed. Communication was excellent and he kept all parties informed. Thanks for all your help.
Craig · 10 August 2026
Agent replied · 10 October 2026
Thank you so much for the kind words, we are thrilled to hear about your positive experience with our team. Our goal is always to provide efficient and clear communication to ensure a smooth process for all parties involved. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCallum from Countrywide Glasgow is always a great help when issues arise with the flat. Quick and consistent service and always polite.
Jamie · 7 October 2026
Agent replied · 10 October 2026
Thank you for your excellent 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleOlivia is amazing and always sorts any issues that occur super quickly and efficiently minimizing disruption for my tenants while keeping me fully informed. It is an absolute pleasure dealing with such a wonderful, professional, and dedicated person :)
Maxwell · 10 June 2026
Agent replied · 10 October 2026
Thank you so much for your glowing 5* review! We pride ourselves on providing exceptional and efficient service, and we're thrilled to know that we're meeting your expectations. It's customers like you that make our job a pleasure. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRobyn was great help, when helping us get our new flat sorted. She always answered questions promptly and has helped out with any queries we have had. 10/10 would recommend.
Ella · 10 August 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI just wanted to say thank you to the team at Countrywide Lettings. Ami and Suraen were incredibly helpful throughout the whole process. They really took the time to understand what I was looking for and were proactive and supportive from start to finish. I truly appreciate all their help.
Saher · 17 February 2026
Agent replied · 17 April 2026
Thank YOU for choosing Countrywide Lettings! We're thrilled to hear that Ami and Suraen went above and beyond to make your experience a positive one. We'll be sure to pass on your kind words to them. Your satisfaction is our top priority! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRachel and the team were brilliant with the sale of our flat. Take all the pain out the process!
Gordon · 26 September 2026
Agent replied · 10 October 2026
Many thanks for leaving us your amazing 5* review! We are thrilled to hear that our team made the sale of your flat a pain-free process. It was a pleasure working with you and we appreciate your trust in us. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChris was very helpful, friendly, and explained to me clearly the process of buying a flat as I was unfamiliar with the process and just started looking. I also got tips on good areas, told what to look out for, and he responded to my emails very quickly. If your a prospective first time buyer, you should definitely pop in for a chat!
Morgan · 15 October 2025
Agent replied · 22 October 2025
Thank you for your review, we are thrilled to hear that Chris provided such a positive and helpful experience for you! We strive to make the buying process as smooth as possible, and we are always here to answer any questions you may have. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCallum Sloan has been an excellent property manager. Always deals with any issues swiftly and efficiently, couldn’t fault the service!
Lara · 10 September 2026
Agent replied · 10 October 2026
"Thank you for your glowing review, it means a lot to us! Our team takes pride in providing top-notch service and we're thrilled to hear that Callum has been an excellent property manager for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWould just like to say that I went through country wide merchant city, I rented a property from them , the service was outstanding, the time I was at the property was just under 3 years and I have found nothing bad to say about them , Callum Sloan the property manager was absolutely brilliant, the girl in office Laura , was amazing, the whole team were outstanding, if I ever needed to rent again I wouldn't hesitate to use them , if I could give 10 + stars I would, thank you country wide for everything and wish you all good luck in business and personal xxx
Marie · 10 June 2026
Agent replied · 10 October 2026
"Thank you so much for taking the time to leave such a wonderful review! We are thrilled that you had such a positive experience with our team at Country Wide Merchant City. We strive to provide exceptional service and it means the world to us that you were able to recognise and appreciate that. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSold my flat through them, really happy with the service I recieved from start to finish! Kieren and Chris were really patient with my endless questions, phone calls and email! Highly recommend.
Alex · 10 June 2026
Agent replied · 10 October 2026
Thank you so much for the kind review! We are thrilled to hear that you were pleased with our service from start to finish. Our team is always ready to answer any questions and help you through the process. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally good experience from start to finish with Arran as my mortgage advisor. As a first time buyer I had loads of questions and wasn’t fully sure on the process, but everything was explained clearly and made way less stressful than I expected. He was always quick to respond and had a good sense of humour which made the whole process feel a lot more relaxed. Genuinely worked hard to get the best deal possible and I’d definitely recommend him and the countrywide team to anyone looking for solid mortgage advice.
Mitch · 10 June 2026
Agent replied · 10 October 2026
It was a pleasure assisting you with your first home purchase. Our team always strives to make the process smooth and stress-free, and I'm glad we were able to do so for you. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleI am a family with two young children, both under the age of four. Before arranging the viewing, I asked the agency to confirm whether the landlord would accept a family like ours, and I was told yes.
However, after attending the viewing and submitting our application, I was informed that the landlord considers the flat too small for us.
Had this been communicated from the outset, I would not have travelled such a long distance to view the property.
Timothy · 10 April 2026
Agent replied · 17 April 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleAfter a 16 month tenancy I am afraid I have to change my review. I would not recommend this letting agency. Any verbal agreements made at the beginning of the tenancy will be "forgotten", flat inspections are set up to have you fail when you get to stage of claiming your deposit back, incidents that are reported are either actioned late, or totally ignored because you have put your notice to leave in. If you do need to use this letting agent I recommend getting absolutely everything you discuss or agree in writing. I have been a private tenant for years and this has been the worst letting experience I have ever had.
Linda · 3 April 2026
Agent replied · 25 October 2024
Hello Linda,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Lois was able to assist you so effectively and that you found her friendly and responsive.
Best regards,
Lucy, Customer Relations Team
★★★★★ 1/5
GoogleI had a very disappointing experience with Countrywide Scotland Sales and Letting.
I booked a property viewing at 10:00 at 11 Cumberland Place and even received a message the night before around 8:00pm asking me to confirm the appointment, which I did. Based on that, I took time off work to attend.
However, at the last moment, I was informed that the appointment was cancelled because the property had already been reserved.
This is extremely unprofessional and a complete waste of my time. If the property was already reserved, why was I asked to confirm just hours before? This clearly shows poor organisation and lack of communication within the team.
There seems to be very little respect for customers’ time and commitments. I would not recommend their service based on this experience.
Gurpreet · 17 March 2026
Agent replied · 17 April 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleRobyn and the team are great - very safe pair of hands
Richard · 10 August 2026
Agent replied · 10 October 2026
Thank you for your kind words! Our team takes pride in providing a safe and reliable experience for our customers. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHighly recommend Arran if you're looking for a mortgage advisor - extremely professional and helpful
Jack · 10 July 2026
Agent replied · 10 October 2026
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
Googlelet my Property through Countrywide Letting Agent The Process was straight forward I am Quite happy about the Service
Gijo · 10 June 2026
Agent replied · 25 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team Gijo. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have dealt with Kieran and his team throughout the process and have been very impressed with their professionalism. I really appreciate the way they handled the purchase of the property and would highly recommend their services.
Aamir · 10 September 2026
★★★★★ 5/5
GoogleAfter trying a few estate agents and not feeling enough enthusiasm from them, I tried Countrywide who I’d originally bought the property from in 2018. I explained to them that I had an unusual loft-style duplex to sell and I wanted a young, modern and keen team to sell it for me. Chris and Kieran jumped at the opportunity and we became friends in the process. I needed a fast timeline and they stayed completely organised, but light hearted along the way. Where other estate agents saw an unusual layout and difficult living arrangements, they saw character and wow-factor. Countywide Candleriggs really are the A-team.
Gabriel · 17 February 2026
Agent replied · 17 April 2026
Thank you for choosing us. We take pride in providing enthusiastic and dedicated service, and we're glad you could see that in our team. We loved working with you and are thrilled to have helped sell your unique property. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleVery disappointing experience with Countrywide Glasgow. I booked a viewing a week in advance, did not pursue other properties, and the appointment was reconfirmed on the same day.
I took time off work and travelled a long distance to view the property, only to be told on arrival that the property had already been let. When I called, I was simply told, “Sorry,” but what about my time waste, travel costs and inconvenience? Unfortunately, I would never use Countrywide again and would not recommend them.
Irfanullah · 10 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.