Countrywide Scotland estate agents in Glasgow City, Hamilton, East Dunbartonshire and 1 more

★★★★★ 4/5

Google

Just moved into a lovely rented flat through countrywide. They pulled out all the stops to get me moved in and the staff were so accommodating. Really appreciate your help guys and loving my new flat. 👌 …

Sarah · 12 December 2017 · Countrywide Scotland Glasgow West End Sales

★★★★★ 1/5

Google

Rating only, no written review.

Ben · 27 October 2017 · Countrywide Scotland Glasgow Sales

★★★★★ 2/5

Google

Rating only, no written review.

Jyi · 27 October 2017 · Countrywide Scotland Glasgow Sales

★★★★★ 1/5

Google

Pathetic customer service. Im sure everyone must be delighted the way they respond and show interest while renting out the property. It is going to be hell to deal with them once you vacate the property. very stratagical in getting your deposit back for nothing. Also, ensure you take pics of the property before moving in. ensure you end an email with a detailed report about the property. so that it will help during the end of the tenancy. DO NOT RECOMMEND !

Preetam · 27 October 2017 · Countrywide Scotland Glasgow Sales

★★★★★ 5/5

Facebook

Great , done exactly what they said they would and were always polite and knowledgeable when required

Martin · 20 September 2017 · Countrywide Scotland Shawlands Sales

★★★★★ 1/5

Google

Complete disaster from start to finish. An extreme lack of communication between the employees here and continually told I will be "phoned back" which never happened. Definitely won't be using this firm for my next home!

Calum · 15 January 2017 · Countrywide Scotland Glasgow Sales

★★★★★ 1/5

Google

Rating only, no written review.

S · 12 December 2016 · Countrywide Scotland Glasgow West End Sales

★★★★★ 1/5

Google

Very poor service , never get back to you regarding your inquires. Our washing machine has been broken for months and no interest from countrywide. Once we move we will never use again.

Mr · 12 December 2016 · Countrywide Scotland Glasgow West End Sales

★★★★★ 5/5

Google

Rating only, no written review.

Scott · 11 November 2016 · Countrywide Scotland Hamilton Sales

★★★★★ 1/5

Google

Rating only, no written review.

Lewis · 27 October 2016 · Countrywide Scotland Glasgow Sales

★★★★★ 1/5

Google

1. Some flats are in fact has been reserved before they post it! How? 2. They present you to the landlord based on their preferences. It was very hard to correct my details about ME!!

Dr · 27 October 2016 · Countrywide Scotland Glasgow Sales

★★★★★ 1/5

Google

Extremely rude and unhelpful staff. Patronizing & condescending. The concept of customer service is obviously completely alien to the people they employ to work there. - Was told that my apartment came with a parking space, then when signing contract was told it didn't. - They sent my dad, a 70 year old man, on a wild goose chase up to their bank's headoffice to pay deposit, after my dad asked several times "Are you sure I have to go to the bank's head office?" then was told he was in the wrong place. So he had to walk 2 miles for nothing. No apology though. - Extremely slow to take care of any faults in the apartment. Now last month of my tenancy, viewings have been happening on a daily basis with 2 hours notice. - Staff extremely condescending and after having my privacy invaded for the umpteenth time I asked to make viewings once a week on a sunday, and was just told on the phone "From living in your apartment for six months YOU'RE WELL AWARE we're not open on Sunday, so stop being difficult" - How am I supposed to know when they're open??? You think I've got nothing else to do other than memorizing what days/ times Countrywide are open!?!??!? Staff's tone was extremely patronizing, which ultimately lead to me writing this review. 0/10 - Would definitely not recommend.

Clear · 27 October 2016 · Countrywide Scotland Glasgow Sales

★★★★★ 1/5

Google

I am writing to you as a very disappointed countrywide customer and am making a formal complaint about the Dennistoun Glasgow Branch. I decided to put my house on the market in June of this year and thought I would have the local countrywide branch come out to value the place and get some market and pricing information. I met with P**, who was very professional and I decided there and then to give countrywide the business. I had some conditions of my own, and P** duly noted them on our agreement before we signed off on the deal. My conditions were as follows, I requested that, as the house is completely empty and unoccupied, the Estate Agent arrives prior to the potential buyer and opens the curtains, blinds and windows. That the agent uses the air freshener I purchased to freshen the place up prior to the buyer arriving. That all lights are turned off when leaving the property. That all windows are closed when leaving the property. That all curtains and blinds are closed when leaving the property. Unfortunately, on no less than 6 (six) occasions, I had to call the branch to complain that the curtains and/or blinds had been left open and lights had been left on. This was causing me a lot of unnecessary stress and also putting my property at risk to potential thieves or squatters and was also breaching my insurance agreement (which I made Countrywide aware of and they still ignored me). I contacted the police about this matter and met with them to make a report. I also reported it to my insurance company and they gave me some guidance on the matter. This is not, however, where the complaint ends. A lady offered £112,000 for the property. Countrywide decided to reject the offer on my behalf and didn’t bother to notify me until I called to adjust the price to a fixed price, maybe two weeks after the offer was made. I said to call the lady back and let her know I would accept. It turns out the lady found something else and I lost the sale. Thanks Countrywide. There was an open viewing last week. I hadn’t been to the property for around a week at this point. I went up at the weekend to cut the grass. I went up on Saturday and to my horror there was a large dog poo on the doorstep. It had been there for a while, and I asked a neighbour who confirmed it had been there for a week. That means that all of the viewers on Thursday night had to step over that to enter the property. Now I’m not saying your agents have to clean dog poo from my doorstep, but a call to me would have had it sorted BEFORE the people came to view. Another failing in service, and poor observation and decision making skills by the "agent". As the final insult to me as a customer, I had one more failing to find from countrywide before I decided to make my complaint. After cutting the grass, I went upstairs to the bathroom to wash up. On my way up the stairs I started to notice a very strong smell of urine. When I got in to the bathroom, someone had used the toilet some time ago (before the Thursday viewing I think) and hadn’t flushed. What’s more is that the urine managed to make its way all over the seat, bowl and floor, and having sat for so long it had went brown, thick and tacky. The smell was putrid, and given the only other people with keys to the property are countrywide, I can only assume one of your agents did this. I had to clean it all with bleach, which was absolutely disgusting and not how I planned to spend my day. This is, without doubt, the worst service I have received anywhere in my life. There is no respect, professionalism or interest in the customers wishes or for their property. I strongly recommend you DO NOT use Countrywide as your Estate Agent and instead read reviews and find a better Estate Agency in the area. I certainly wish I had as I now have to go through the complaints procedure to terminate the contract which has already been broken by Countrywide.

Steven · 27 October 2016 · Countrywide Scotland Dennistoun

★★★★★ 1/5

Google

Rating only, no written review.

Christina · 26 October 2016 · Countrywide Scotland Airdrie

★★★★★ 4/5

Google

Rating only, no written review.

Kuldip · 25 October 2016 · Countrywide Scotland Shawlands Sales

★★★★★ 1/5

Google

Rating only, no written review.

Nicola · 25 October 2016 · Countrywide Scotland Shawlands Sales

★★★★★ 1/5

Google

Ppl in here are leeches. Trying to bleed u dry. Stay away

Kasim · 25 October 2016 · Countrywide Scotland Shawlands Sales

★★★★★ 1/5

Google

In regards to all the fake reviews listed here I would just like to give a big thank you to participating members. I would also like to single out Victoria in Countrywide Shawlands as the worst nightmare i have had the pleasure of dealing with.

Tony · 25 October 2016 · Countrywide Scotland Shawlands Sales

★★★★★ 1/5

Facebook

Letting Branch in Glasgow, along with Property Management, poor service and unprofessional. Still waiting for a response after a formal letter was given to the branch. Never got a phone back or at least an email. I was denied the right to be at the property at the inspection. Will take this matter forward to the Trading Standard Authority.

Silviu · 13 October 2016 · Countrywide Scotland Glasgow West End Sales

★★★★★ 1/5

Google

Atrocious service. This is qualified as follows: Unhelpful; Tardy in response to queries (two weeks to respond to an email); Poor communication in general (do not return calls when requested, difficult to get hold of); Do not act upon or close out items raised in inspections; Made the check out process unnecessarily prolonged (especially with regards to the return of funds).

Dan · 13 December 2015 · Countrywide Scotland Glasgow West End Sales

★★★★★ 5/5

Google

The west end branch was extremely helpful in locating our new flat in the west end of Glasgow. They were always quick to respond to our questions and acted in a friendly and professional manner. Thank you!

Zac · 13 December 2015 · Countrywide Scotland Glasgow West End Sales

★★★★★ 1/5

Google

Very poor experience and I'd be concerend if I was letting property through this agent. As a contractor I was asked by the owner of the property to assess some potential works to their property. It had been set up by the owner that the agent 'Countrywide' would meet me at the property and allow me to carry out a survey for the work invloved. On the survey date I then received a call from countrywide to say that they couldnt make it and I'd need to come into the branch to collect keys. I went into the branch and they didnt know who I was or why I was there but they didnt seem to care either. Very disorganised, poor service but worst of all no security checks were done! I was in normal clothing ( Not work uniform ) I could have been anyone, they did not ask me who I was or what I needed the keys for. They just gave out keys freely. I could have been anyone and I know that if this was my home and my family's safety that was being compromised by giving keys out unchecked and freely I'd be really concerend.

Spuds · 13 December 2015 · Countrywide Scotland Glasgow West End Sales

★★★★★ 5/5

Google

I've used Countrywide (West End) to find a new tenant for a recently vacated property. Not only did they find one within a week but when illness prevented them from taking up the property they found another with a further couple of weeks. The tenant has turned out to be pleasant, reliable and good at looking after our flat. I was kept informed all throughout and a potentially stressful time was extremely well managed. I will certainly continue to use Countrywide.

Ian · 13 December 2015 · Countrywide Scotland Glasgow West End Sales

★★★★★ 5/5

Google

Highly recommend this branch, I have dealt with them for over a year and they have jumped through hoops to sort out any issues I've had. Special thanks goes to Fiona who has managed the process from end to end, given me good advice and most importantly saved me a bunch of money.

Steve · 28 October 2015 · Countrywide Scotland Glasgow Sales