Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI am writing to you as a very disappointed countrywide customer and am making a formal complaint about Alan. I am finding this very unprofessional when Alan disregards my mail messages.
When you payment for the Countrywide service, lack of contact and lack of interest in the matters of the client.
One of many problems you pay for home insurance and life insurance (3,5 months) when you do not have your keys yet. I contacted with insured company and they told me of the person who insured us should do it. about many attempts to contact, he did not do it from January, we have May.
This is one described problem. I wouldn't give even one star, but it's not possible.
Gabriela · 27 October 2018 · Countrywide Scotland Dennistoun
Agent replied · 25 October 2024
Hi Gabriela,
Thank you for getting in contact with us.
I am deeply sorry to see this. It is essential that all of our Customers receive the highest level of service at all times and I sincerely apologise that you feel that this has not been the case on this occasion. Please be assured that all feedback is taken extremely seriously, and we thank you for taking the time to leave this feedback.
Many thanks,
Regan.
★★★★★ 5/5
GoogleExcellent service from start to finish. Staff were always available to contact and very professional.
Kenneth · 26 October 2018 · Countrywide Scotland Airdrie
Agent replied · 24 October 2024
Hi Kenneth
Thank you very much for this review and the 5 star rating! I am delighted to hear that the staff provided you with such good service!
Kind regards, Jake
★★★★★ 1/5
GoogleRailroaded into making a formal offer with one hour notice. Poor client probably done out of a good deal. Stay away from them.
Shevy · 25 October 2018 · Countrywide Scotland Kirkintilloch
Agent replied · 23 October 2024
Thank you Shevy for taking the time to leave your feedback recently.
I am sorry that this has been your experience and I would like to assure you that customer experience is very important to us. As such, I would like to invite you to discuss your concerns with us, via e-mail to review@countrywide.co.uk.
Kind regards, Scott
★★★★★ 5/5
GoogleSold my property for a price I was happy, all staff was very polite and really helpful with everything, kept me up to date during the process with all viewings. Would highly recommend and I will be certainly using them again.
Jasdeep · 25 October 2018 · Countrywide Scotland Kirkintilloch
Agent replied · 23 October 2024
Hello Jasdeep,
Thank you for your brilliant 5* review and wonderful recommendation of our team at Countrywide, Kirkintilloch.
Best wishes, Scott.
★★★★★ 5/5
GoogleRating only, no written review.
Arturs · 25 October 2018 · Countrywide Scotland Shawlands Sales
Agent replied · 23 October 2024
Hello Artur, thank you for this wonderful 5 star review for the Countrywide North team in Shawlands. Best wishes, Maryjane.
★★★★★ 1/5
GoogleI will not be using this company.big disappointment and the customer service is out of order.they take your money and give us third class service.I don't like giving a negative reviews however the treatment they give and lack of communication is shocking .
Kashif · 25 October 2018 · Countrywide Scotland Shawlands Sales
Agent replied · 23 October 2024
I am sorry to hear that this was your experience . I would be great to discuss in detail about the concerns you have raised. Please send us an email at review@countrywide.co.uk and we will be in touch as soon as possible.
Kind Regards,
Sarah
★★★★★ 4/5
GoogleExcellent service especially with quick turnaround to sell to allow me to buy my preferred property. Lots of viewers and exceptional number of offers. Special mention to katie at shawlands office for ongoing advice on market conditions and persuading me to hold my nerve! I would certainly recommend to friends and anyone marketing their property.
Rosina · 25 October 2018 · Countrywide Scotland Shawlands Sales
Agent replied · 23 October 2024
Hello Rosina,
Thank you for taking the time to write this amazing review for Katie and the team at Countrywide North in Shawlands. Thank you for recommending our team and I am so pleased that your experience has been worthy of 4*. Is there anything we could have done to improve your overall experience? Kind regards, Maryjane.
★★★★★ 5/5
GoogleRating only, no written review.
Leanne · 10 October 2018 · Countrywide Scotland Airdrie
Agent replied · 24 October 2024
Thank you Leanne for the 5 star rating for the Countrywide Scotland team at the Airdrie branch.
Best Wishes,
Sarah
★★★★★ 5/5
GoogleSold house and also bought new house through Countrywide Airdrie last month. Found Amy, Brian and Caroline to be friendly, helpful and on the ball throughout the process. Sold ours in a day! Couldn't be happier with the service.
Dancing · 10 October 2018 · Countrywide Scotland Airdrie
Agent replied · 24 October 2024
Thank you Fraser for the 5 star review. Congratulation on the successful completion of your property's sale and purchase, it is great to read that the entire team at the Airdrie branch were able to deliver their proven efficient service. Best wishes in settling into your new home.
Kind Regards,
Sarah
★★★★★ 1/5
FacebookWe defiantly would not recommend the West end branch. Gavin from the said branch is a downright con man. He never mentioned figures regarding the sales commission but told us which was the best deal for us. We ended up paying almost 5k, 3k more than the other way. When confronted about this he was very abusive on the phone. Stay clear of Countrywide
Ann · 1 September 2018 · Countrywide Scotland Shawlands Sales
★★★★★ 1/5
FacebookI have reported last Friday I have no hot water. Is still not fixed, every day different story and pack of lies. I have been advised yesterday and today to contact the contractor to come back in. Is it my job to contact the contractor or Countrywide’s? This a total joke. The way I’m treated by Countrywide is absolutely disgraceful and unprofessional. Is it because I’m female of foreign? I know for a fact to get something fixed takes sometimes over the month. Shame on you guys.
Kasia · 16 May 2018 · Countrywide Scotland Glasgow West End Sales
★★★★★ 1/5
FacebookRating only, no written review.
Michał · 21 April 2018 · Countrywide Scotland Glasgow Sales
★★★★★ 1/5
GooglePlease do something, anything to stop the loud noises coming from your tenant's in flat 2/1, 22 Grierson St, Friday 1st Sept from 8pm onward the thumping noise of DRUMS and then singing coming through the walls is appalling. We are not used to such anti-social activity within this area Countrywide Scotland.
Elizabeth · 15 January 2018 · Countrywide Scotland Glasgow Sales
Agent replied · 13 January 2025
Good Morning,
Thank you for leaving this review.
Please be assured that this has now been forwarded on to the relevant team.
Many thanks again,
Regan.
★★★★★ 2/5
GoogleThis is a very tenant-unfriendly place. They definitely speak to you in a very friendly manner, but it's deceiving because they treat you like crap and leave you hanging. They don't give you timely updates, they don't give you any specific reasons as to why your application was rejected. Just a vague, "there are many applicants, the landlord will make a decision." I got the feeling that the landlord wasn't intimately involved in the process at all. It feels like they just screen applications based on arbitrary metrics and their personal whims. I offered 6 months' rent upfront. They didn't even have the courtesy to give me an explanation regarding my rejection- just a terse one sentence email that I was rejected. I went to their office on three separate occasions, and gave up after feeling like they didn't want or need my business. They didn't even ask me for any documents for my application! The whole thing felt like a time-wasting sham and that they had already picked their tenant before I walked in. I'm actually thankful because that prompted me to check other letting agencies, and I was treated waaay better at Central Letting Services, Happy Lets, KPM and Let It- those agencies seem to be much more tenant friendly. Countrywide acts as if they don't need any business. They could very well have plenty, in which case, it makes no sense to waste your time when you have plenty of other, more tenant friendly, agencies to choose from. So, if you're searching on Rightmove, you might as well ignore Countrywide listings, because chances are that you won't get the unit you want, and you'll feel like you completely wasted your time. May be it's just their Candleriggs branch? I was treated much better by their Shawlands branch.
Peter · 26 December 2017 · Countrywide Scotland Glasgow Sales
Agent replied · 24 December 2024
Good morning, I'm sorry to hear of your experience with us. When we have multiple applications on a property we do put them all to the Landlord for their decision, and sometimes we will not know what has swayed an application one way or another however certain things can influence an application such as referencing criteria. If you would like me to look at your personal case please get in touch on customercare@countrywide.co.uk. I can assure you that we care about all our customers and we certainly wouldn't be as successful without you!
★★★★★ 1/5
GoogleRating only, no written review.
Marco · 12 December 2017 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Sorry to see Marco that you have only rated us 1*, If you would like to provide more detail on any issues you have experienced please contact us at review@countrywide.co.uk. Kind regards
★★★★★ 1/5
GoogleRating only, no written review.
Aleksandrs · 12 December 2017 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Thank you for taking the time to leave us your review. We would be grateful if you could please provide us with further details of your experience as we use this information to help improve our service going forwards. Please feel free to e-mail us at review@countrywide.co.uk. Kind regards, Scott.
★★★★★ 1/5
GooglePLEASE DON'T NOT SELL YOUR PROPERTY WITH THEM.they fool people. PLEASE do save your money
Vijay · 12 December 2017 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
I am sorry to read this review, I however, would like to thank you for providing us with feedback. If you would like to send us more details about your experience, then email us at review@countrywide.co.uk. Many thanks, Sarah
★★★★★ 4/5
GoogleJust moved into a lovely rented flat through countrywide. They pulled out all the stops to get me moved in and the staff were so accommodating. Really appreciate your help guys and loving my new flat. 👌 …
Sarah · 12 December 2017 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Thank you Sarah for your lovely review! We really enjoy putting people and property together and we're super proud that you were able to get the service we pride ourselves on. If you think there's something we can do to get 5* next time then please let us know on customercare@countrywide.co.uk. Many thanks, Countrywide
★★★★★ 1/5
GoogleRating only, no written review.
Ben · 27 October 2017 · Countrywide Scotland Glasgow Sales
Agent replied · 25 October 2024
Thank you for taking your time to leave us your feedback. I am really sorry to hear about your experience, if you would like to discuss this in further detail please contact review@countrywide.co.uk, Many Thanks.
★★★★★ 2/5
GoogleRating only, no written review.
Jyi · 27 October 2017 · Countrywide Scotland Glasgow Sales
Agent replied · 25 October 2024
I am really sorry to hear your experience was not up to the usual high standard Countrywide would if you would like to discuss this in further detail please contact review@countrywide.co.uk, Thank you for taking your time to leave us your feedback.
★★★★★ 1/5
GooglePathetic customer service.
Im sure everyone must be delighted the way they respond and show interest while renting out the property.
It is going to be hell to deal with them once you vacate the property. very stratagical in getting your deposit back for nothing.
Also, ensure you take pics of the property before moving in. ensure you end an email with a detailed report about the property. so that it will help during the end of the tenancy.
DO NOT RECOMMEND !
Preetam · 27 October 2017 · Countrywide Scotland Glasgow Sales
Agent replied · 25 October 2024
We are very sorry that you have been disappointed with our service throughout your tenancy. It is important that all of our customers receive the highest standard of service and we would like to extend our sincere apologies that this hasn't been the case on this occasion.
Thank you for taking the time to bring this to our attention and please be assured that we take all feedback extremely seriously. If you would like to discuss your concerns in more detail, please contact the Customer Care team at customercare@countrywide.co.uk.
★★★★★ 5/5
FacebookGreat , done exactly what they said they would and were always polite and knowledgeable when required
Martin · 20 September 2017 · Countrywide Scotland Shawlands Sales
★★★★★ 1/5
GoogleComplete disaster from start to finish. An extreme lack of communication between the employees here and continually told I will be "phoned back" which never happened. Definitely won't be using this firm for my next home!
Calum · 15 January 2017 · Countrywide Scotland Glasgow Sales
Agent replied · 13 January 2025
I’m very sorry to hear that you have had a bad experience with Countrywide North. My team and I aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. I would invite you to contact me to discuss your concerns. Please contact myself on 0141 292 6266 and I will deal with your problem personally.
★★★★★ 1/5
GoogleRating only, no written review.
S · 12 December 2016 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Thank you for taking your time to leave us your feedback. I am really sorry to hear about your experience, if you would like to discuss this in further detail please contact review@countrywide.co.uk, Many Thanks.
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