Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleFrom start to finish, Countrywide Shawlands have been fantastic. Every member of staff has been so helpful and friendly, keeping me informed & updated at all times, and answering any questions promptly. In particular, Alarise (Sales Negotiator) was pretty much in touch every day, advising and explaining the house sale process not just calmly & efficiently, but friendly and reassuringly too, which I really appreciated. Would highly recommend Countrywide to anyone looking for a totally reliable Estate Agent.
Fran · 11 May 2026 · Countrywide Scotland Shawlands Sales
Agent replied · 11 October 2026
We are thrilled to hear that you had a fantastic experience with our team at Countrywide Shawlands. Our goal is to always provide top-notch service and make the house-selling process as smooth as possible. We're glad to hear that Alarise and the rest of our team provided you with friendly and reliable support. Thank you for choosing us as your estate agent and recommending us. We truly appreciate it! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you once again to Olivia for managing repairs from beginning to end so efficiently and well, and keeping me informed throughout.
JG · 10 May 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 25 October 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCountrywide has been managing my properties and I am very satisfied with their service. Callum Sloan and Hannah Bonnar are my main contactors and they are great! Very nice and easy to work with!
Wentao · 10 May 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 25 October 2024
Thank you for taking the time to leave us this great 5* review Wentao. Kind regards, Lucy, Customer Relations.
★★★★★ 2/5
GoogleRating only, no written review.
Lisa · 10 May 2026 · Countrywide Scotland Airdrie
Agent replied · 10 October 2026
Thank you for your feedback and we’re sorry to hear about your experience. We’d appreciate the chance to learn more about what happened so please feel free to email us at review@countrywide.co.uk and we’ll be happy to look into it further.
★★★★★ 5/5
GoogleNicole made everything so easy for me. Would recommend to anyone looking to sell.
Alan · 12 April 2026 · Countrywide Scotland Hamilton Sales
Agent replied · 17 April 2026
Thank you so much for your recommendation! We are thrilled to hear that Nicole provided you with exceptional service and made the selling process a breeze. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMet with Gavin to discuss sale of a flat. He was both friendly and professional and provided excellent advice relative to the sale and marketing of the property. All costs were explained at the outset and there were no surprises. Special mention to Megan and the others in the team who kept me fully informed throughout the marketing and sales process. Would have no hesitation in recommending them.
Eric · 11 April 2026 · Countrywide Scotland Glasgow West End Sales
Agent replied · 11 October 2026
Thank you for your glowing review! We are thrilled to hear about your positive experience with our team. Our priority is to ensure a smooth and transparent process, and we are delighted that we were able to provide that for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleI instructed a solicitor to submit an offer on a property through this agency, and it was verbally accepted. However, shortly afterwards, I was informed that we would need to wait three months before concluding the missives because a tenant was still living in the property. This was never disclosed in the advertisement, which I found misleading.
As we could not wait that long, we suggested proceeding as normal. We made it clear that if the conveyancing process was completed within the three-month period, we were willing to wait for the tenant to move out, provided that we would become the new landlords and receive the rental income during the remaining notice period. However, the agent stated that we would not be entitled to any rental income during this time. This was both unexpected and unreasonable.
As a result, we decided not to proceed and instead chose to rent another flat. Unfortunately, we then encountered another issue with a staff member named Jamie from Countrywide. Our experience with him was also very disappointing. His communication came across as rude and unprofessional. We politely asked whether a viewing could be arranged on a specific day, explaining that we live far from Glasgow, yet his response was abrupt and dismissive, simply stating, “we don’t have access on that date!” without any courtesy or attempt to accommodate. The tone, particularly the use of an exclamation mark, made the response feel even more discourteous and unprofessional.
Overall, I would not recommend this agency.
Timothy · 11 April 2026 · Countrywide Scotland Glasgow West End Sales
Agent replied · 11 October 2026
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHad a very positive experience with Countrywide Kirkintilloch from the initial consultation to value my house with Ryan who was professional, friendly and very realistic about expectations to the handover to Lesley and team managing viewings. I was kept updated at all times and provided with great advice when offers were received at closing. Would definitely recommend Countrywide!!
Natalie · 11 April 2026 · Countrywide Scotland Kirkintilloch
Agent replied · 11 October 2026
Thank you for sharing your positive experience with Countrywide Kirkintilloch! We always strive to provide professional, friendly, and realistic services, and we're glad to hear that Ryan, Lesley, and the team made your experience a great one. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent service, especially nicole who was great from start to finish. Would highly recommend.
Chris · 10 April 2026 · Countrywide Scotland Hamilton Sales
Agent replied · 17 April 2026
Thank you for your glowing review! It was our pleasure to provide you with excellent service, and we are thrilled that Nicole made your experience with us a standout. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWould Definitely recommend to anyone buying or selling a house. Nicole was extremely friendly, helpful and really helped make what can be a stressful process really easy and straightforward.
Chris · 10 April 2026 · Countrywide Scotland Hamilton Sales
Agent replied · 17 April 2026
Thank you so much for the kind words! We are thrilled to hear that our team, especially Nicole, made your buying or selling experience stress-free. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleI am a family with two young children, both under the age of four. Before arranging the viewing, I asked the agency to confirm whether the landlord would accept a family like ours, and I was told yes.
However, after attending the viewing and submitting our application, I was informed that the landlord considers the flat too small for us.
Had this been communicated from the outset, I would not have travelled such a long distance to view the property.
Timothy · 10 April 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 17 April 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleErin and Sarah at Countrywide Airdrie have been brilliant! Super helpful, assisting and supporting me in finding a new property. They have both gone above and beyond, making the process of selling my house as stress free as possible. A huge thank you!
Elaine · 10 April 2026 · Countrywide Scotland Airdrie
Agent replied · 10 October 2026
Thank you for taking the time to leave us this tremendous 5* review and thank you for your kind words. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleRating only, no written review.
Irfan · 3 April 2026 · Countrywide Scotland Shawlands Sales
Agent replied · 17 April 2026
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@Connellsgroup.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you to Mollie, Nicole, Claire and Amy for all of the help with my house sale. Everything was really easy, nothing was a hassle to them.
Amie · 3 April 2026 · Countrywide Scotland Hamilton Sales
Agent replied · 17 April 2026
Thank you for the positive feedback! Our team is dedicated to making the process as smooth and hassle-free as possible for our customers. We're thrilled that you had a great experience with us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Googlethank you countrywide in Hamilton for dealing with the sale of my house very happy with the service i received and would definitely recommend you 5 stars
Natasha · 3 April 2026 · Countrywide Scotland Hamilton Sales
Agent replied · 17 April 2026
Thank you for your kind words and for choosing us to handle the sale of your house. We are thrilled to hear that you were happy with our service and would be honored to have your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you Nicole and team for all your help in selling my house. From start to finish, 5 stars.
Jordan · 3 April 2026 · Countrywide Scotland Hamilton Sales
Agent replied · 17 April 2026
Thank you so much for your kind words! We are thrilled to have helped you sell your house and provide a 5-star experience. It's been a pleasure working with you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIf I could give six stars I would, wonderful service from Nicole. She’s excellent and very accommodating. Highly recommend!
Hannah · 3 April 2026 · Countrywide Scotland Hamilton Sales
Agent replied · 17 April 2026
Thank you so much for your kind words! We're thrilled to hear that Nicole provided you with excellent and accommodating service. We truly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLaura Campbell was incredibly helpful and responsive when helping list our flat after we moved away. Thanks Laura!
Robbie · 3 April 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 17 April 2026
Thank you so much for your kind words! I'm thrilled to hear that Laura provided excellent support in helping you list your flat. We appreciate your business and wish you the best in your new location. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleAfter a 16 month tenancy I am afraid I have to change my review. I would not recommend this letting agency. Any verbal agreements made at the beginning of the tenancy will be "forgotten", flat inspections are set up to have you fail when you get to stage of claiming your deposit back, incidents that are reported are either actioned late, or totally ignored because you have put your notice to leave in. If you do need to use this letting agent I recommend getting absolutely everything you discuss or agree in writing. I have been a private tenant for years and this has been the worst letting experience I have ever had.
Linda · 3 April 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 25 October 2024
Hello Linda,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Lois was able to assist you so effectively and that you found her friendly and responsive.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleAmazing service again 😊 I’ll definitely be using her in the future!
Alarise is a brilliant sales negotiator, super knowledgeable about the local market and really knows how to get the best deal 💼💪 I had loads of questions and she took the time to answer every one, making everything feel easy and stress-free.
Professional, friendly, and genuinely great at what she does, highly recommend ⭐👏
Linsey · 27 March 2026 · Countrywide Scotland Shawlands Sales
Agent replied · 17 April 2026
Thank you so much for your kind words, we are thrilled to hear about your positive experience with Alarise! Our team prides itself on delivering top-notch service, and we are happy to know that Alarise exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI honestly couldn’t fault a single member of the team at Countrywide Shawlands. They were fantastic from start to finish, keeping me fully updated and making the whole process feel effortless. Every staff member I dealt with was polite, knowledgeable and genuinely lovely to speak to. A huge shout‑out to Alarise and Katie, who went above and beyond to keep me informed throughout. I’d recommend them in a heartbeat!
Carol · 27 March 2026 · Countrywide Scotland Shawlands Sales
Agent replied · 17 April 2026
Thank you for the glowing review! We are thrilled to hear that our team at Countrywide Shawlands provided exceptional service from start to finish. We are dedicated to making the process effortless and keeping our customers fully informed. Alarise and Katie are valuable members of our team and we will make sure to pass along your praises. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleAbysmal service. The landlord is as unhelpful as the agency. They have attempted to deduct £140 from my deposit without properly checking the facts, claiming it was for removing a wardrobe that the landlord herself came and removed.
They have also tried to charge me for issues they failed to identify before I moved in and are now attempting to pass those repair costs onto me. Fortunately, I have email evidence and photos of the property. Hannah Alison Hutchison of 9 Coldstream Street, G72 0SR will not be getting a penny from my deposit. This will be disputed in full.
It took 5 weeks to respond regarding the deposit. However, they called me at 9am on the day I was due to return the keys, pushing for a time so they could move a new tenant in immediately. That urgency clearly does not extend to returning deposits.
They were also quick to ask me to provide photos of the property so they could relist and advertise it straight away.
I was rushed into the property without basic checks being completed. The heating was not working, leaving me without heating for weeks. I then had to wait around for engineers who failed to attend and then spend a full day dealing with a boiler replacement. The gas safety check was also due, resulting in further time I had to take out to deal with it. All issues that should have been done prior to me moving in, but they were too rushed to keep their rent money coming through.
The cooker hood was not working since move in and took 9 months of repeated chasing before it was fixed. I was also promised new gates at front and back of properry, and repainting, neither of which were carried out. The back gate was only replaced when a storm disintegrated the "gate" that was in place at the time.
Overall, a very poor and frustrating experience from start to finish. And still ongoing. Goodluck to the new tenants, with your disgusting junkie neighbours too.
A · 27 March 2026 · Countrywide Scotland Hamilton Sales
Agent replied · 17 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleReally good experience with Laura. She was helpful, easy to communicate with, and sorted things quickly. Thanks again!
H · 27 March 2026 · Countrywide Scotland Glasgow Sales
Agent replied · 17 April 2026
Thank you so much for your kind words! We're thrilled to hear that Laura provided you with excellent service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat team, kept open lines of communicate and sold my house for a great price. Lots of viewings (exhausting) but as they said it was short term pain for long term gain. Thank you to Katie, Alarise and team.
Samantha · 20 March 2026 · Countrywide Scotland Shawlands Sales
Agent replied · 17 April 2026
Thank you for your kind review! We are thrilled that we were able to provide excellent service and help you sell your house for a great price. We understand that the viewings can be tiring, but we are glad it paid off in the end. Kind regards, Lucy, Customer Feedback and Support Team
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