Trusted Agent profile
★★★★★
1,185 reviews across 7 offices and 2 platforms
Countrywide Scotland has seven offices, in Glasgow City (four offices), Hamilton, East Dunbartonshire and Airdrie. Together they have 1,185 reviews on two platforms, rated 4.5 out of 5 overall.
Countrywide Scotland's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI recommend countrywide for letting/ and especially Freya. Between quality and professionalism, Freya has been really helpful since I started my tenancy. Really good communication too!PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review of our local team. Best wishes, Scott @ Customer Care
1/5
GoogleLiterally the worst letting agency I have EVER come across and I have been a tenant in multiple flats, and never experienced such disregard towards their customers. I feel upset and appalled that I am having to write this however I feel it is only necessary to warn everyone to avoid at all costs. Avoid stress and anxiety by choosing another agency. They never reply, we have had a mice problem for half a year and nothing has been done about it along with multiple other issues. Pls do yourself a favour and avoid guys
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleKirsten was professional, approachable and friendly.PositiveResponsiveness, Professionalism
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service. Very and professional and excellent communication. Would use again.PositiveResponsiveness, Quality, Professionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI found countrywide a pleasure to deal with, informed me every step of the way and always got back to me very promptly, staff are very friendly and knowledgeable, would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleLouise was very very helpful and went out of her way in helping and giving me the right amount of information needed .She was very professional and always available to help and answer all queries. I would recommend her over and over againPositiveProfessionalism
Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLouise at countrywide has been and continues to be fantastic at her job , from start of process to now she is still going over and above for me to insure that i am happy with my move , couldnt recommend her enough , thank you for all your help
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
5/5
GoogleStaff very professional and helpful when I was trying to buy a flat. In particular Kirsten and Megan were very informative and a pleasure to deal withPositiveResponsiveness, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleWas assisted by Louise during my move and was very happy with the service I recieved. Louise was polite and helpful and made sure everything ran smoothly.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHighly recommend! I recently rent a flat and Freya helped me to arrange. She is very helpful and professional. She was very responsive to answer all my questions.PositiveResponsiveness, Quality, Professionalism
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust started renting through Countrywide and the experience was pleasant and easy. Freya Lindsay was very professional and responded quickly to any queries about the application.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleHad an absolute nightmare. Thousands of pounds lost in possessions due to mould in a flat. Despite being reported from the week we moved in, and several chase up emails, no one did anything about it until we had enough and moved out. People are so happy to be accepted for a flat but if be wary with Countrywide.NegativeResponsiveness, Quality, Professionalism, Value
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleWould highly recommend. Friendly and professional service, Gavin and Julie were a pleasure to deal with. They kept me updated throughout the process of selling my property and provided assistance when required.PositiveQuality, Professionalism
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleI would highly recommend Countrywide. I was very happy with the service I received from all the staff, especially Megan, who was always at the end of the phone, whenever I called for updates. I used Countrywide, as they also helped my daughter with the sale of her flat and she was very happy with the service they provided.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
4/5
GoogleOnce my property was empty, they acted quickly, got 2 parties interested in renting Freya communicated with me and kept me informed on the process. In less than a month the new tenant moved in. I was very pleased with the whole process.PositiveProfessionalism
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHave recently dealt with Louise who helped us secure our ideal home. Louise responded quickly and professionally and answered all our questions in a timely manner. She was extremely helpful and attentive to our needs throughout the process. I've dealt with a few other agencies and was left feeling let down by them all, so it was a tremendous relief when I contacted Louise and the whole process appeared to be effortless. I would highly recommend dealing with Louise. She sets the standard that others aspire to.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
3/5
GoogleKey points from a recent purchase listed with Countrywide Westend from a buyer's perspective. International buyers beware. In my particular scenario I was a cash buyer however my funds were primarily in USD which I would convert to GBP upon determining an exact price of purchase. I was attracted to two properties listed by Countrywide, the first I believe was listed in 2019. I sought to make an offer below the listing price as (imo) the property required renovations before it was move in ready. The valuation presented to me in October 2020 was dated April 2019 and there appeared to be little maintenance of the property since the valuation. Negotiations were not entertained and there was disdain cast upon my funding. I left this interaction quite displeased and to-date the listing is still not-sold. To my dismay I discovered another property which met my needs criteria as a new listing under Countrywide. I faced a dilemma as the listing met my needs but I would have to interact with Countrywide again. I opted to prioritize need over emotion and requested a viewing of the property. After the viewing I presented my interest to the seller and asked his permission to enter into negotiations directly. After several counter-offers we were able to settle a price, he was paid in less than 3 weeks after the viewing and of course all legal requirements were adhered to. The seller was quite supportive and we maintain good relations after the sale. Countrywide acted only as a middle person through the entire process. I'll start with the good points, Countrywide has developed a good reputation within the region and through that they have an attractive range of listings. They were quick to book viewings and were quite keen to follow-up on same. Email responses weren't always accurate but all were responded to albeit with a few days lag. On the negative and in my humble opinion, they are more geared towards routine processing i.e. towards local (UK) buyers and don't wish to invest anytime to aid persons who might not be familiar with the specific Scottish system. I received much more pleasant and knowledgeable responses from other agents. The Scottish system is a bit different from the British system for which I am more familiar. To potential sellers please bare my feedback in mind, you might be limiting your potential buyer pool by trusting your listing with Countrywide. This limitation in my opinion is not out of due-diligence and your protection but due to a lack of effort on their part. Perhaps my expectations were marred by other agents or perhaps business is very good for Countrywide and there is a more financial reward to pick fruit from low-hanging branches. The matter is done and I hope this helps another buyer in some way. C'est la vie
1/5
GoogleThe flat was cleaner when I left than when I entered and I was told that a large cleaning fee would be taken out of my deposit due to a dusty oven hood and a single hair in the bathtubs plug. In the end I actually never got my deposit back at all, there was no communication that my whole deposit would be taken from me and sent to the landlord making it irretrievable. I tried fighting this although there was no help from either the branch or the PMC centre and it actually felt like I was the one to blame for this. Otherwise, at the start of the journey the staff in branch were amazing at getting me into the property. I would not have rented if I knew this was what it was like renting with countrywide!
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleJulie Wengenroth at the Byres Rd branch of Countrywide helped us keep in touch with our sellers at a property marketed by her branch. By keeping the lines of communication open, she proved to be an invaluable help in getting our purchase over the line. Throughout the whole process, she remained professional, friendly and very obliging. From hearing that our bid had been accepted by our sellers, to the handover of keys, Julie was an integral part of the process.PositiveResponsiveness, Professionalism
Thank you for your kind words and wonderful 5* review. Best wishes, Lucy, Customer Relations.
3/5
GoogleSold our flat a few years ago. Very good service from Countrywide; friendly, good communication, reasonable fees. But they have a referral arrangement with a solicitor, McVey and Murricane, with whom we had a very bad experience (they were extremely slow, and it was very difficult to communicate with them... we had to employ a different solicitor in the end in order to conclude our sale in time). I now understand that McVey and Murricane have a poor reputation amongst solicitors in Glasgow and I was disappointed to discover that Countrywide are paid by McVey and Murricane for their recommendations. I think this is a real compromise by Countrywide, hence only 3 stars.
I am pleased to read that you had a good service from our local team and I am sorry to read that you were unhappy with the separate service provided by McVey and Murricane. Should you wish to discuss this matter further, please contact us via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
5/5
GoogleUsing Countrywide for the first time to let one of our properties. The whole team have been brilliant, especially Freya and Joanne!! Far cry from some other agents I have to say and would thoroughly recommend them based on our experience so far....friendly and professional service...thank you!!PositiveResponsiveness, Quality, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Countrywide Scotland is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Glasgow Sales has the most, with 297 reviews rated 4.2 out of 5, followed by Glasgow West End Sales with 266.
The seven Countrywide Scotland offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
