Trusted Agent profile
★★★★★
1,185 reviews across 7 offices and 2 platforms
Countrywide Scotland has seven offices, in Glasgow City (four offices), Hamilton, East Dunbartonshire and Airdrie. Together they have 1,185 reviews on two platforms, rated 4.5 out of 5 overall.
Countrywide Scotland's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleTotally inadequate service, you’re given zero information in a timely manner, only in it to make money for their landlords. Avoid if you can!
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service and experience! I would like to thank Chrissie and all staff at Merchant City branch for great service!!!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat people at countrywide. Second time renting with them and dealt with Ami and Chrissie who were both excellent.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service from Fiona and Co. Ami went beyond the ‘call of duty’ renting out our G1 flat. Superb service for many years.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI am happy with Countrywide in Candleriggs. Been dealing with them since 2012. Very professional team of staff. Jim mc sorley Zimbabwe.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from Countrywide in renting out my property, very professional and great communication from start to finish from Ami and Craig.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely fantastic! The team was incredibly nice and helped us through all changes we faced! I would highly recommend them :) Special thanks to Tegan!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
GoogleIf your a landlord use anther agent. Happily took the monthly management fee.. and allowed the tenant to trash my flat. Utterly derelict in their duties. Cannot fully articulate how much of my time was wasted dealing with the aftermath of their incompetence.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI have recently used Counrtywide services for renting my property. Both Craig and Ami have been supportive in managing all my relevant tasks that was required of me.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleFabulous service from Ami & Fiona whilst letting my flat with them, it was like dealing with a family friend, nothing was ever a bother with all the calls I made to them with my many questions. 100000% happy with the service, thank you.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHannah was excellent providing a quick and efficient service, with clear and consistent communications, and helpful support to ensure a swift completion. I would happily recommend asking for Hannah
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from the team at Countrywide North The sale of my mums house was dealt with professionally and smoothly. Communication from the team was great I was kept informed and up to date from start to finish I would highly recommend to anyone buying or selling property Thanks again guys
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI have recently used Counrtywide services for renting my property. Ami have been supportive in managing all my relevant tasks that was required of me. Best of luck for her.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThese guys told the truth and kept to my really tight schedule, having been offered a job abroad. Exceptional team, my liaison, Craig Andrew being especially pleasant and professional to deal with. Don't look any further. 10/10, will certainly be involving Countrywide North again as and when. Thank you, guys.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy partner and I had a very easy and stress free experience with Ami from Countrywide. Everything was thoroughly explained and we received all the help and info we needed. If we ever need to move again in the future, we would 100% use Countrywide again.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
GooglePoor experience with this letting agent, had a video viewing and moved into a property cleaned to a poor standard with a broken oven, moldy washing machine and utility room, cracked bathroom sink and penetrating damp between the bathroom and wardrobe due to a significant leak in the shower/bath tub. Check out inventory stated the property was cleaned to a good standard yet they deducted £55 for "cleaning" and "damage to property" when responding to the deposit repayment request with no further communication from Countrywide. Landlord/agent clearly trying to make a couple extra ££ on the back of someone who had to leave the UK last minute due to a family emergency. Given my current circumstances I didn't have the time or energy to respond to these petty and frivolous claims. Cannot recommend this agency on this basis.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently used Countrywide to find a tenant for our house and they were very helpful and efficient. The staff was friendly and supportive, and we had the house rented very fast. We are happy to recommend their services.
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleEverything was very straightforward, Countrywide were always available to call. Chrissie was very helpful and responsive during the process, taking time to respond to my questions. The maintenance system seems easy to use so far, and have been contactable - hopefully issues get resolved quickly.
Many thanks for the fantastic 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy move to Scotland was at very short notice due to work. I found a flat with Countrywide. Ami & the team at countrywide were all very helpful and efficient in helping to get me set up in a fantastic flat. A big thank you to the team at Countrywide. A+++++
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleFriendly, efficient and quality. Great service all round. As a student on a in need of a sharp move in before the start of term a <2 week turnaround from initial contact for a viewing to move in was admirable. Friendly service from all involved (Suraen viewing agent, Amy, Craig and Lois) and always helpful and professional. Can't recommend enough.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
GoogleTerrible experience, recommend selling with any alternative agency for better rates, better service and surveyors who will actually do their job properly. Still in a 3 month headache with this office for a sale which another agency started and wrapped up all within 3 weeks - ridiculous waste of time and money. Save yourself the hassle and go elsewhere.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleVery friendly and efficient service from all staff in the office. Ami made things super simple and was a pleasure to have as our advisor! This is my 1st time using Countrywide and I would definitely recommend to anyone looking for a property on the market.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleAs a landlord I do not recommend using countrywide to be letting agents. My experience has been very negative. A scumbag tenant who didn't pay his rent and left the property in a poor state. Countrywide could not care less! And before Fiona or any of the team put a reply asking to contact them, I've already been to head office to be told nothing countrywide can do, not responsible for tenants not paying their rent and leaving property in a state! What's the point in having an agent??? Countrywide made it va very stressful experience so why have an agent?
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleA very quick turnover following the tenant vacting and a new tenant signing up. Ami at Countrywide kept me informed of progress on a timely basis, she ensured all was in place with no surprises. Couldn't fault the service
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Countrywide Scotland is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Glasgow Sales has the most, with 297 reviews rated 4.2 out of 5, followed by Glasgow West End Sales with 266.
The seven Countrywide Scotland offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
