Trusted Agent profile

Countrywide Scotland estate agents in Glasgow City, Hamilton, East Dunbartonshire and 1 more

4.5

★★★★★ Excellent

1,185 reviews across 7 offices and 2 platforms

Countrywide Scotland has seven offices, in Glasgow City (four offices), Hamilton, East Dunbartonshire and Airdrie. Together they have 1,185 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

1,170

Reviews on Google

All 7 offices

Facebook logo

1.8 / 5

15

Reviews on Facebook

All 7 offices

Our offices

Countrywide Scotland's seven offices, most reviewed first. Each has its own page.

Latest reviews from every Countrywide Scotland office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Facebook

Requested the home report on a property over 5 times. Emailed was my situation (cash buyer, no chain) so vetting fully disclosed, but that wasn’t enough. Sent me a home report for a property I never requested, then they said if I wanted a home report I’d need to get my lawyer to put in an offer and supply them with my bank statements. I think if sellers knew this company was treating potential buyers like this, they would be pretty upset. My advice is go with another agent - Keys Estate Agency a few doors down is fab.

Michelle · 5 October 2023 · Countrywide Scotland Dennistoun

1/5

Facebook

Really interested to know why my multiple requests for information for a property in the east end appear to have been forgotten about (Ignored)….aren’t you interested in selling properties?

Dee · 28 May 2023 · Countrywide Scotland Dennistoun

5/5

Facebook

We used Countrywide to purchase a property in Hamilton, the whole process took only 5 weeks and was conducted in an extremely professional, efficient and friendly manner, I would fully recommend them to any seller or buyer.

Ringo · 5 April 2023 · Countrywide Scotland Hamilton Sales

5/5

Google

First class service. Kept well informed and updated at all times. Carmen and Claire were excellent.

Pamela · 23 March 2023 · Countrywide Scotland Airdrie

Agent replied · 24 October 2024

Thank you so must for your wonderful 5* review of our local team. I will ensure your kind comments are known to the local team. Best wishes, Scott @ Customer Relations

5/5

Google

Outstanding service! I cannot thank the Countrywide Airdrie Team enough. Right from the initial valuation enquiry through to arranging the marketing, coordinating viewings to the closing date, Carmen, Brian and Rebecca have been brilliant. I would recommend using them to anyone looking sell their property.

Russell · 23 March 2023 · Countrywide Scotland Airdrie

Agent replied · 24 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent service, Freya couldn't have been more friendly and helpful throughout the moving process. Highly recommended. Thanks!PositiveResponsiveness, Professionalism

Rachel · 9 January 2023 · Countrywide Scotland Glasgow West End Sales

Agent replied · 8 January 2025

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

First time renter, blown away by the service, patience and friendliness provided to me and my co-tenant by Alex and Maddie from Countrywide. Having no clue about anything about a month ago we now have someplace to live and we couldn't have done it without them!

Alexander · 9 January 2023 · Countrywide Scotland Glasgow West End Sales

Agent replied · 8 January 2025

Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

I am a landlord who has been using Countrywide for a number of years now. I have recently got a new tenant into my flat and Kellie, Maddie, Freya and Alex couldn't have been anymore helpful. Thanks again

Craig · 9 January 2023 · Countrywide Scotland Glasgow West End Sales

Agent replied · 8 January 2025

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

I dealt with the lettings team as a new tenant and I was really impressed with the professionalism and friendliness of the team. They responded to all my questions quickly and accurately, and were especially helpful as I was moving across the country.

Ruth · 9 January 2023 · Countrywide Scotland Glasgow West End Sales

Agent replied · 8 January 2025

Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Mahender · 11 December 2022 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Happy with the management service provided to date. Repairs carried out promptly and efficiently and competitive rates.

Simon · 11 December 2022 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I'm delighted with the service received from countrywide. Mhairi and Freya have been extremely helpful.PositiveResponsiveness, Quality, Professionalism, Value

Jamie · 11 December 2022 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

Kellie was very friendly and helpful, while maintaining professionalism at all times. So far my experience with her and Countrywide has been seamless!

Antonis · 11 December 2022 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent experience renting a flat with Countrywide West End. In particular, Alexsandra and Kellie were extremelly helpful, always responding to queries quickly and professionally.

Maria · 11 December 2022 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

Many thanks to the great team at Countrywide Byres Road with helping us to sell our flat. Gavin, Julie, Megan and the rest of the staff were knowledgeable, informative and helpful.PositiveResponsiveness, Quality, Professionalism, Value

Ange · 11 December 2022 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

I have used the company for many years as a professional landlord. In this time I have found the company to be pro active and very focused in their advise and day to day application. I particularly like to deal with Mhairi and Joanne who keep me advised of current legislation, implementing this advice in a timely manner. Would recommend to anyone considering using a letting agency.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 11 December 2022 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Countrywide's Gavin Dillon and Megan McPherson are a very good team and provide excellent service. Companies they work with are top notch - marketing and solicitors are very easy to work with and knowledgeable in their areas. Highly recommended.

Maciej · 11 December 2022 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

Fantastic service by Maddie and the west end team. Maddie was extremely friendly and helpful right from the start and has been extremely responsive as we embark on our first rental in Glasgow. Thank you Maddie, Alex and Kellie.

Janet · 11 December 2022 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

5/5

Google

The viewing was easy to arrange and Kellie was very kind and helpful, further on in the application process Madeline was responsive and attentive to make everything easy and quick. Madelines organisation made the whole process up to picking the keys up very easy and we faced no problems start to finish. Highly recommend

Jack · 11 December 2022 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Mhairi, Joanne, Freya are insurmountable in their experience, professionalism & approach, particularly notable is their communication, congeniality & presentation which speaks volumes! while providing excellent customer service, all are undeniably true assets to the company & for anyone seeking property management services, look forward to doing more business with Countrywide in near future.

Sir · 11 December 2022 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

Viewing and initial experience until agreement were just ok. The flat was in poor condition when I moved in in July 2021. Apart from bathroom tiles and the flat's main door which I left without a proper locker for a month after moving in -risking my own safety- nothing else has been fixed from the 2-3 things I reported straight away as more important to be fixed (Please note that I have been in the property for almost a year now). Still more things I have reported on the inventory list when they provided it to me but I haven't gone through all as the agency requests reporting everything through a specific website and what's the point to spending my time, once they have never read the first things I reported? For now, I am waiting for a response as my fire alarms went off two days ago. No communication from their side in general, apart from a time that an agent emailed me to ask for money because according to the system I have not paid which was not true and they actually found out that they had my name under another property (still don't know what was going on but they ensured me was a mistake when they updated something on their system. Anyway). I am assuming agents will have to contact me to renew my contract when expires, especially if they/the landlord want to increase the rent. And if I decide to move out I want to see what they will attempt to say about everything I have reported and they never fixed. Are they going to ask to steal money from the deposit? I hope they will not dare. I also hope the landlord knows about what they do because I had even sent a "letter before claim" (before you take court action) before they have the flat's main door fixed. Does the landlord know? I am wondering. For future/potential renters: Check everything and take photos of everything when you move in, also comment on everything that is included in your inventory. Raise the issues straight away -choose to send emails so you have everything in writing. And then just hope for yourselves that you will have the courage to fight for your rights if anything happens. Or just consider choosing an agency with a good reputation/reviews.

Christina · 11 December 2022 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent customer service from Kirstin and mortgage advice from Robyn in a very short timescale to make sure I could get out to view, and offer on a property I really liked. Brilliant communication which is continuing now the property is under offer. Would highly recommend.

Faye · 11 December 2022 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

Can't thank Alex, Freya and Kellie enough for all of their help finding us a tenant. They kept us in the loop every step of the way and were so quick to keep us updated as and when we had feedback from viewings. Their experience and knowledge into the rental market is second to none and I would highly recommend them. Thanks!!

Stephanie · 11 December 2022 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

Amazing experience with Maddie and the Countrywide team! Have been looking for a flat to rent for the past 4 months, when I finally got in touch about a place with Countrywide, Maddie led us through the whole process so smoothly. Really appreciative and grateful for all the help! Very professional and personal service. Thank you!

Beth · 11 December 2022 · Countrywide Scotland Glasgow West End Sales

Agent replied · 10 December 2024

Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Countrywide Scotland is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

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Questions about Countrywide Scotland

Which Countrywide Scotland office has the most reviews?

Glasgow Sales has the most, with 297 reviews rated 4.2 out of 5, followed by Glasgow West End Sales with 266.

Where are the Countrywide Scotland offices?

The seven Countrywide Scotland offices, by town:

  • Airdrie: 33 Stirling Street, Airdrie, ML6 0AH, ML6 0AH
  • Dennistoun: 612-614 Alexandra Parade, Glasgow, G31 3BT, Glasgow City, G31 3BT
  • East Dunbartonshire: 43 Townhead Kirkintilloch, Glasgow, G66 1NG, East Dunbartonshire, G66 1NG
  • Glasgow Sales: 71 Candleriggs, Glasgow, G1 1NP, Glasgow City, G1 1NP
  • Glasgow West End Sales: 107-111 Byres Road, Glasgow, G11 5HW, Glasgow City, G11 5HW
  • Hamilton: 29 Cadzow Street, Hamilton, ML3 6EE, ML3 6EE
  • Shawlands Sales: 202 Kilmarnock Road, Glasgow, G41 3PG, Glasgow City, G41 3PG
Has Countrywide Scotland won any awards?

Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.

Reviews may appear on more than one platform.

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