Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
FacebookRequested the home report on a property over 5 times. Emailed was my situation (cash buyer, no chain) so vetting fully disclosed, but that wasn’t enough. Sent me a home report for a property I never requested, then they said if I wanted a home report I’d need to get my lawyer to put in an offer and supply them with my bank statements. I think if sellers knew this company was treating potential buyers like this, they would be pretty upset. My advice is go with another agent - Keys Estate Agency a few doors down is fab.
Michelle · 5 October 2023 · Countrywide Scotland Dennistoun
★★★★★ 1/5
FacebookReally interested to know why my multiple requests for information for a property in the east end appear to have been forgotten about (Ignored)….aren’t you interested in selling properties?
Dee · 28 May 2023 · Countrywide Scotland Dennistoun
★★★★★ 5/5
FacebookWe used Countrywide to purchase a property in Hamilton, the whole process took only 5 weeks and was conducted in an extremely professional, efficient and friendly manner, I would fully recommend them to any seller or buyer.
Ringo · 5 April 2023 · Countrywide Scotland Hamilton Sales
★★★★★ 5/5
GoogleFirst class service. Kept well informed and updated at all times. Carmen and Claire were excellent.
Pamela · 23 March 2023 · Countrywide Scotland Airdrie
Agent replied · 24 October 2024
Thank you so must for your wonderful 5* review of our local team. I will ensure your kind comments are known to the local team. Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleOutstanding service! I cannot thank the Countrywide Airdrie Team enough. Right from the initial valuation enquiry through to arranging the marketing, coordinating viewings to the closing date, Carmen, Brian and Rebecca have been brilliant. I would recommend using them to anyone looking sell their property.
Russell · 23 March 2023 · Countrywide Scotland Airdrie
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service, Freya couldn't have been more friendly and helpful throughout the moving process. Highly recommended. Thanks!PositiveResponsiveness, Professionalism
Rachel · 9 January 2023 · Countrywide Scotland Glasgow West End Sales
Agent replied · 8 January 2025
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleFirst time renter, blown away by the service, patience and friendliness provided to me and my co-tenant by Alex and Maddie from Countrywide. Having no clue about anything about a month ago we now have someplace to live and we couldn't have done it without them!
Alexander · 9 January 2023 · Countrywide Scotland Glasgow West End Sales
Agent replied · 8 January 2025
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am a landlord who has been using Countrywide for a number of years now. I have recently got a new tenant into my flat and Kellie, Maddie, Freya and Alex couldn't have been anymore helpful.
Thanks again
Craig · 9 January 2023 · Countrywide Scotland Glasgow West End Sales
Agent replied · 8 January 2025
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI dealt with the lettings team as a new tenant and I was really impressed with the professionalism and friendliness of the team. They responded to all my questions quickly and accurately, and were especially helpful as I was moving across the country.
Ruth · 9 January 2023 · Countrywide Scotland Glasgow West End Sales
Agent replied · 8 January 2025
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Mahender · 11 December 2022 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHappy with the management service provided to date.
Repairs carried out promptly and efficiently and competitive rates.
Simon · 11 December 2022 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI'm delighted with the service received from countrywide. Mhairi and Freya have been extremely helpful.PositiveResponsiveness, Quality, Professionalism, Value
Jamie · 11 December 2022 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleKellie was very friendly and helpful, while maintaining professionalism at all times. So far my experience with her and Countrywide has been seamless!
Antonis · 11 December 2022 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent experience renting a flat with Countrywide West End. In particular, Alexsandra and Kellie were extremelly helpful, always responding to queries quickly and professionally.
Maria · 11 December 2022 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleMany thanks to the great team at Countrywide Byres Road with helping us to sell our flat. Gavin, Julie, Megan and the rest of the staff were knowledgeable, informative and helpful.PositiveResponsiveness, Quality, Professionalism, Value
Ange · 11 December 2022 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have used the company for many years as a professional landlord. In this time I have found the company to be pro active and very focused in their advise and day to day application. I particularly like to deal with Mhairi and Joanne who keep me advised of current legislation, implementing this advice in a timely manner. Would recommend to anyone considering using a letting agency.PositiveResponsiveness, Quality, Professionalism, Value
Paul · 11 December 2022 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCountrywide's Gavin Dillon and Megan McPherson are a very good team and provide excellent service. Companies they work with are top notch - marketing and solicitors are very easy to work with and knowledgeable in their areas. Highly recommended.
Maciej · 11 December 2022 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service by Maddie and the west end team. Maddie was extremely friendly and helpful right from the start and has been extremely responsive as we embark on our first rental in Glasgow. Thank you Maddie, Alex and Kellie.
Janet · 11 December 2022 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe viewing was easy to arrange and Kellie was very kind and helpful, further on in the application process Madeline was responsive and attentive to make everything easy and quick. Madelines organisation made the whole process up to picking the keys up very easy and we faced no problems start to finish. Highly recommend
Jack · 11 December 2022 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMhairi, Joanne, Freya are insurmountable in their experience, professionalism & approach, particularly notable is their communication, congeniality & presentation which speaks volumes! while providing excellent customer service, all are undeniably true assets to the company & for anyone seeking property management services, look forward to doing more business with Countrywide in near future.
Sir · 11 December 2022 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleViewing and initial experience until agreement were just ok.
The flat was in poor condition when I moved in in July 2021. Apart from bathroom tiles and the flat's main door which I left without a proper locker for a month after moving in -risking my own safety- nothing else has been fixed from the 2-3 things I reported straight away as more important to be fixed (Please note that I have been in the property for almost a year now). Still more things I have reported on the inventory list when they provided it to me but I haven't gone through all as the agency requests reporting everything through a specific website and what's the point to spending my time, once they have never read the first things I reported? For now, I am waiting for a response as my fire alarms went off two days ago.
No communication from their side in general, apart from a time that an agent emailed me to ask for money because according to the system I have not paid which was not true and they actually found out that they had my name under another property (still don't know what was going on but they ensured me was a mistake when they updated something on their system. Anyway).
I am assuming agents will have to contact me to renew my contract when expires, especially if they/the landlord want to increase the rent. And if I decide to move out I want to see what they will attempt to say about everything I have reported and they never fixed. Are they going to ask to steal money from the deposit? I hope they will not dare. I also hope the landlord knows about what they do because I had even sent a "letter before claim" (before you take court action) before they have the flat's main door fixed. Does the landlord know? I am wondering.
For future/potential renters: Check everything and take photos of everything when you move in, also comment on everything that is included in your inventory. Raise the issues straight away -choose to send emails so you have everything in writing. And then just hope for yourselves that you will have the courage to fight for your rights if anything happens. Or just consider choosing an agency with a good reputation/reviews.
Christina · 11 December 2022 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent customer service from Kirstin and mortgage advice from Robyn in a very short timescale to make sure I could get out to view, and offer on a property I really liked. Brilliant communication which is continuing now the property is under offer. Would highly recommend.
Faye · 11 December 2022 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleCan't thank Alex, Freya and Kellie enough for all of their help finding us a tenant. They kept us in the loop every step of the way and were so quick to keep us updated as and when we had feedback from viewings. Their experience and knowledge into the rental market is second to none and I would highly recommend them. Thanks!!
Stephanie · 11 December 2022 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing experience with Maddie and the Countrywide team! Have been looking for a flat to rent for the past 4 months, when I finally got in touch about a place with Countrywide, Maddie led us through the whole process so smoothly. Really appreciative and grateful for all the help! Very professional and personal service. Thank you!
Beth · 11 December 2022 · Countrywide Scotland Glasgow West End Sales
Agent replied · 10 December 2024
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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