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Charters reviews from sellers

5.0

★★★★★

264 reviews from sellers across 6 offices

www.chartersestateagents.co.uk

264 reviews of Charters come from sellers, rated 5.0 out of 5 on average, across six offices in Winchester, Alton, Farnham and 2 more.

Reviews from sellers

264 reviews from sellers, newest first, with the office each one is about.

5/5

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Seller

Simply Amazing at everything.... what an asset Nony is to Charters

I have to say that I have never ever come across anyone as determined, professional and tenacious as Nony. We had an extremely difficult sale on our hands and at one point was almost non-proceedable. Nony managed to rescue the situation and never gave up. Negotiations had got a lot tougher post Brexit but Nony managed to successfully argue our case and got us more or less the Guide Price. Her negotiating skills are the best I have ever come across and I have been a business man in the city for the past 20 years! She has been a real pleasure to deal with and I have fully enjoyed her sense of humour. I would very highly recommend Nony - she is a very rare diamond.

Ashley · 7 July 2016 · Charters Winchester

Agent replied · 8 July 2016

Ashley, thank you so much for your kind feedback and observations of both Nony and Elliott, supported by the wider Charters team. Very much appreciated, thank you again.

5/5

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Seller

Excellent work done by Carrie,Tim, Peter and the whole Team

We first met Carrie when the Charters Ladies first looked at our house. She took great notice of all the details of my tour of the property, this helped her when showing potential customers around the property. She managed to obtain a large number of people to look at the house and she Obtained a Confirmed Sale within nine days, Excellent Work. She also recommend furniture removers which we will hope to hire. She has been a credit to Charters, also the Team of Tim and Peter. Many Thanks to Charters. Kind Regards from Frances and Lawrie

Lawrence · 6 July 2016 · Charters Farnham

Agent replied · 7 July 2016

Hello Frances & Lawrie, Thank you so much for this lovely review and for your wonderful observations of the detail demonstrated by Carrie and the Charters team in Farnham. Many thanks!

5/5

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Seller

Pleased to have used Charters

We first met Sacha when the Ladies first looked at our property. We noticed she took a Professional and Meticulous approach to details when viewing our house. She has been a "Super Trooper," has gone out of her way and to great lengths to find us the right property. We now have had our offer accepted and will be on the move soon. Our Many Thanks to Sacha and Charters team work Kind Regards to All Frances and Lawrie

Lawrence · 6 July 2016 · Charters Alton

Agent replied · 7 July 2016

Frances & Lawrie, many thanks for this personal review of Sacha and the Charters Ladies! Many thanks for sharing. Congrats on the move.

5/5

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Seller

We have found Charters of Farnham to be a highly professional and organised company. All the staff listen and communicate well and have time for you. Towards the end of our sale Tim stepped in and guided us through the last few hurdles. His drive and commitment basically completed the sale. He always took our calls and kept us in the loop at all times nothing seemed to be a problem he was always happy to help. Thank you! I will be using Charters again in the future and would not hesitate to recommend the company.

G · 30 June 2016 · Charters Farnham

Agent replied · 1 July 2016

Wow, thank you GJ for this incredibly kind and 5STAR review of Charters in Farnham and particularly reflecting on Tim's efforts. We look forward to working with you again. Thank you.

5/5

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Seller

Outstanding service

Mike has been outstanding in the sale of our two properties. Highly professional, honest and friendly. I would highly recommend Mike to anyone wanting to sell a property. Many thanks.

Pete · 30 June 2016 · Charters Alton

Agent replied · 30 June 2016

Pete, many thanks for your kind instructions to sell two properties and for your glowing endorsement of Mike and the Charters Alton team... Thank You

5/5

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Seller

Nony is warm and friendly with a great sense of humour.

Nony is extremely hard working and I have enjoyed her amusing emails on a Friday night! She has a great sense of humour with a warm personality. Along with the rest of the Charters team she has been positive and friendly during my house sale.i would recommend Charters for their direct and helpful manner.

Prue · 30 June 2016 · Charters Winchester

Agent replied · 30 June 2016

Prue, thank you for your wonderful and accurate summation of Nony and the Charters Winchester team. Many thanks

5/5

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Seller

Honest, Dedicated, Amiable and positive that's Ollie!

Thanks for all your work with regard to my flat sale, I can only confirm what I have written in my review. You are an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Thanks

Graham · 30 June 2016 · Charters Winchester

Agent replied · 30 June 2016

Graham, many thanks for your review and 5STARS for Oliver and the Charters Winchester team. Great feedback, thank you!

5/5

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Seller

Very professional and supportive service

Leanne was the perfect agent - always supportive, cheerful and professional in a stressful process. Thank you.

Margaret · 28 June 2016 · Charters Winchester

Agent replied · 28 June 2016

Margaret, thank you kindly for your lovely review of Leanne at Charters in Winchester.

5/5

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Seller

Helpful and efficient

Following Jonathan's initial visit to value the house, Charters moved quickly to organise particulars and photographs. I was very pleased with the way the house was advertised and it soon attracted potential buyers. Mike and his staff were efficient in keeping me up to date about interest expressed in the property and about viewings. I feel that I benefitted from his expert knowledge of the property market and appreciated his advice at various stages of the process. The house was advertised in April and the sale has been completed in less than three months.. I can recommend Charters as excellent estate agents.

Margaret · 25 June 2016 · Charters Alton

Agent replied · 27 June 2016

Margaret, many thanks for your full review of both your journey and also of your Charters Alton experiences. Glad to hear that all is well and we have earned your open recommendation to others. Many thanks

5/5

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Seller

Estate Agent services

Lee has a professional, friendly and honest approach and gave us plenty of advise on the selling process, with lovely complements about the character and style of our house.

Tamar · 21 June 2016 · Charters Winchester

Agent replied · 28 June 2016

Tamar, many thanks for your 5STAR review of Lee and the team at Charters in Winchester.

5/5

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Seller

Supportive and proactive post-offer process

Leanne was a delight to deal with. She is passionate about her job and was very supportive throughout the post-offer process.

Carly · 21 June 2016 · Charters Winchester

Agent replied · 28 June 2016

Carly, thanks for your 5STAR review of both Leanne and Charters in Winchester. Very much appreciated.

5/5

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Seller

Dedicated and professional

I bought the house I have now sold through Charters four years ago, It was owing to the excellent service I received from Nony at that time that I decided to sell through Charters this year. In order to have measurements taken for carpets and blinds, I needed 'out of hours' access to the house prior to my purchase and before exchange had even taken place. Nony met me on a dark, dank night in February and waited with me for an hour so that the measurements could be taken. I was so impressed - and grateful - and judge this to be apt evidence of Nony's willingness to maintain exemplary standards with a true personal touch.

Alison · 20 June 2016 · Charters Winchester

Agent replied · 28 June 2016

Alison, thanks for your returning business thanks to the excellent services received from Nony of Charters in Winchester. Come back again soon!

5/5

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Seller

Excellent negotiating skills with equally good follow-up

Very effective negotiating skills, pitting competing potential purchasers against each other, resulting in about a significant increase in purchase price. Following agreement of the sale, good follow-up ensured timely completion of sale.

David · 20 June 2016 · Charters | Head Office

Agent replied · 28 June 2016

David, thanks for reviewing our Land & New Homes collective efforts based at Charters Head Office. Your 5STARS are gratefully received!

5/5

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Seller

A fantastic service!

Leanne is a true professional. Our house sale was full of ups and downs and was an extremely stressful process. Leanne was absolutely instrumental in keeping everyone together and negotiating with both sides. She has fantastic communication skills and is calm in high stress situations. I cannot thank her enough for her hard work and dedication as she provided us with an outstanding service. I would recommend her and the team at Charters in an instant!

Jess · 17 June 2016 · Charters Winchester

Agent replied · 28 June 2016

Jess, thanks for the wonderful review of Leanne and your recommendation of Charters in Winchester. Very much appreciated.

5/5

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Seller

Sarah Harris review

Through out my dealings with Charters I have dealt with Sarah, she has been brilliant at all times., her warm friendly professional personality has been invaluable when dealing with both buyers and sellers. She remarkably remembers and highlights all the detail about a property when showing buyers around. Sarah is undoubtedly an asset to Charters who I have found to be a very professional organisation who are a pleasure to deal with..

Roy · 15 June 2016 · Charters Alton

Agent replied · 27 June 2016

Roy, thank you most kindly for your personal review of Sarah in our Charters Alton office. Many thanks

5/5

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Seller

Easiest house move thanks to Mike!

From start to finish Mike has been a complete rock. Our house move was a seemingly complicated one but felt very easy with thanks to Mike who was there every step of the way knowing all the details. Mike dealt personally with all of our calls and queries being easily contactable. People would ask how we were looking so relaxed and coping with the stress of moving, the answer was simple - Mike!

Helen · 15 June 2016 · Charters Alton

Agent replied · 27 June 2016

Hi Helen and thank you so much for your kind words and fantastic endorsement of Mike! Thanks for sharing.

5/5

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Seller

Proactive and highly professional

Fiona is highly knowledgeable in connection with the local new build market. She has a professional confidence which resulted in an easy sale. Her understanding of our project was excellent and our requirements were fully applied. We are always impressed with Charters proactive approach to business....they call us before we need to call them....and anyone you speak to at the office is able to help. They all seem to be up to speed with each property on their books.! Overall we would strongly recommend Charters and will definitely use them again for our next project .

Lisa · 13 June 2016 · Charters | Head Office

Agent replied · 13 June 2016

Lisa, many thanks for this lovely testimonial highlighting Fiona's knowledge, specifically in the New Homes arena. We can't wait until your next project with us...

5/5

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Seller

Excellent communications and very proactive

Leanne liased with us during the sale of our property, from offer accepted to exchange of contracts 8 weeks later. She regularly provided us with up to date information and feedback. Leanne also didn't hesitate to contact all parties involved when queries cropped up so that they were speedily resolved. Leanne is very knowledgeable, efficient and proactive and has been a pleasure to work with.

Christina · 9 June 2016 · Charters Winchester

Agent replied · 10 June 2016

Christina, your 5STAR review is very much appreciated and we are delighted to hear that you personally felt Leanne has been a pleasure to work with - we too enjoy her company! :) Thank you.

5/5

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Seller

So far so very good :-)

Sarah · 8 June 2016 · Charters Winchester

Agent replied · 10 June 2016

Sarah Jane, every little helps as they say and we are pleased to see you are a fan already! Customer service is important to us at every stage of a clients interaction. Thanks for noticing...

5/5

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Seller

EXCEPTIONAL SERVICE ALL THE WAY THROUGH

Tim has worked tirelessly to ensure that our sale went through. Despite some delays we have now exchanged - all the way through Tim was in contact with all the relevant parties trying to sort out any problems. We can't thank him enough for his approachable attitude his sense of humour and the support he gave us. The whole team at Charters worked very hard and we think they are the best agents by far.

Sydney · 6 June 2016 · Charters Farnham

Agent replied · 9 June 2016

Sydney, we really appreciate your kind words, highlighting both Tim's support and also claiming "are the best agents by far" :) Thanks again.

5/5

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Seller

Oli was professional, courteous and always willing to help with any queries we had throughout the selling process. Of the four or five agents we considered when selling, both he and everyone at Charters Winchester were leagues ahead and made it an easy decision for us to employ them. We hope to use your services again!

John · 3 June 2016 · Charters Winchester

Agent replied · 6 June 2016

John, many thanks for taking the trouble to review Oliver so positively and for categorising him vs. the 4 or 5 other agents! A great endorsement, thank you!

5/5

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Seller

Oliver has been handling the sale of our house. He has been incredibly helpful, honest, professional and friendly. I would highly recommend his services.

Jemma · 2 June 2016 · Charters Winchester

Agent replied · 6 June 2016

Jemma, many thanks for endorsing Oliver and his skill set. Gratefully received. Thank you.

5/5

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Seller

Top marks for this girl, she is the best.

We decided to employ Charters to market a highly desirable but unusual property which another agent, having recommended a price failed to sell. Charters are self evidently the best estate agents in Winchester. They are energetic, punctilious and pleasant to deal with at every level.. We rate them highly and have no hesitation in recommending them.

Tim · 31 May 2016 · Charters Winchester

Agent replied · 2 June 2016

Tim, thank you for this great review. These real life experiences are sadly and widely experienced in our industry, thus we are delighted to have been able to demonstrate the 'Charters way' and energy that truly makes us stand out. Thanks for the recommendation!

5/5

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Seller

Extremely helpful, patient and efficient

Cathy helped me to change my photos for the brochure and listened carefully to what I wanted, gave advice but was also extremely patient and professional. Thank you for your help.

CG · 31 May 2016 · Charters Winchester

Agent replied · 6 June 2016

Hi and thank you for taking the trouble to highlight the service recieved by Cathy in the early days of marketing preperations. Good luck with the move! Thanks

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264 reviews from sellers across six offices, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."

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