5/5
View AgentsExcellent service
Nony, as ever, was fabulous, can't recommend her highly enough.
Agent replied · 6 April 2016
Thank You Nigel, Good to know! 5 STARS very much appreciated.
Trusted Agent profile · Hampshire and Surrey
Verified
Charters reviews from sellers
★★★★★
264 reviews from sellers across 6 offices
264 reviews of Charters come from sellers, rated 5.0 out of 5 on average, across six offices in Winchester, Alton, Farnham and 2 more.
Reviews from sellers
264 reviews from sellers, newest first, with the office each one is about.
View Agents5/5
View AgentsProfessional,modern estate agency at its best.
I've dealt with Charters for many years,and they simply perform on every occasion. Robert Mott and Elliott Trodd are hardworking and intuitive in the estate agency world,and their honest excellent approach is replicated by their amazing staff,who are equally as engaged in the business. Charters best attribute,is they get the job done,with sound advice,and I would not hesitate to keep recommending them as I have done on many occasions. Paul Doswell
Agent replied · 7 April 2016
Thank you Paul for your overwhelming endorsement of our Directors and their staff. We look forward to a long and happy relationship with other developments across our network.
5/5
View AgentsProfessional yet personal service at its best
My husband and I have just completed our second house sale in less than five years through Charters and Nony has been closely involved in both transactions. Nony is exceptionally committed to providing a first class service and we had utmost confidence in her loyalty and capability to help us secure a desirable outcome on both occasions. House moves are rarely with hiccups but Nony helped us overcome ours as smoothly and quickly as possible.
Agent replied · 6 April 2016
Thanks Rowan, wonderful to have been of assistance again. Repetition of using both Charters and in particularly Nony is a further endorsement by your actions, over and above your very kind words of recognition. Come back again soon! Many Thanks.
5/5
View AgentsConsistently friendly and cheery, easy to get hold of and great at keeping me in the loop during the entire process. Fantastic support for a first time buyer like myself.
Agent replied · 4 April 2016
Hello Morgan and welcome to the property ladder! Delighted to hear that your first experience is such a positive one. Let's hope Charters can help you climb each and every additional rung of your future property ladder moves!? All the very best and thanks again.
5/5
View AgentsHouse sale
Jonathan and his team (especially Justin, Johnny and Mike) at Charters in Alton provided an excellent service. They kept us in the loop at every stage and helped steer our sale through in a really speedy way. Always polite and courteous and nothing was too much of a problem.
Agent replied · 4 April 2016
Thank you Andy for the 5 STAR review of our Alton team, naming Jonathan, Justin, Jonny and Mike, all for their combined team efforts. Delighted to receive your satisfaction. Many Thanks.
5/5
View AgentsAlways going the extra mile
Nony has worked incredibly hard as part of the Charters team to sell our house. She was always very attentive and kept us informed with what was has been happening in the selling process which helped alleviate some of the stress. We were particularly impressed with her role in trying to help us find a property to buy. We were always made to feel important to her and she would often go the extra mile in allowing us to view properties at all sorts of times in the evening, often at short notice! We really appreciated the time and attention she gave us and was always very jolly and enthusiastic.
Agent replied · 4 April 2016
Hi Gary. Many thanks for providing a review on Charters and in particular Nony. Our staff are our strength and we do recognise that, but it is lovely to hear that our clients and customers appreciate the extra efforts made by individuals in the pursuit of customer service. Thank You.
5/5
View AgentsAlways going the extra mile
Charters was a wonderful agent to work with. From the very beginning they encouraged a relaxed but professional relationship which made them easy to deal with. They worked all sorts of hours meaning that access was brilliant! Due to problems with the buyers, it fell through twice, however the remarking and subsequent agreements were always very quick and to our satisfaction. The sale process itself was made significantly smoother by their involvement... I'm not even convinced we would have completed at all without the considerable efforts of Charters... They ended up doing the work of at least three links in the chain!
Agent replied · 4 April 2016
Thank you AA for that incredible synopsis of your experience with Charters. Naturally it is hard when transactions are turbulent or involve others outside our circle of control, but that is when our Charters team spirit truly becomes really effective. Not all estate agents are the same... Thank you so much for this review.
5/5
View AgentsPeter Stirling
Sound advice to start with followed by excellent service from himself and his colleagues in a successful sale.
Agent replied · 2 April 2016
Thank you Peter for reviewing your namesake and our Farnham team performance. Sound advice and excellent service is what we like to hear! Thank you.
5/5
View AgentsExcellent service when selling
The Charters team were excellent in helping me find a buyer and it was Nony who actually sold my property who I found to be very efficient, helpful and pro-active in her approach.
Agent replied · 31 March 2016
Tim, thanks for taking the time to review your recent Charters experience in Winchester and for specifically identifying Nony for her stand out qualities. Many Thanks.
5/5
View AgentsExcellent personal service from Leanne
Leanne has been fantastic throughout the process of selling our house, she was always on hand to help whenever it was needed and definately made things a lot easier when things got a bit stressfull. She always promptly returned calls and made sure things were chased up when needed to make our exchange run as smoothly as possible. Thankyou so much Leanne
Agent replied · 31 March 2016
Thanks Samantha for your very kind feedback. We are delighted to hear that Leanne delivered a smoother move for you. Good Luck in your new home - come back soon! Thank You.
5/5
View AgentsBuy to let Mortgage advice.
I met Kevin during a visit to Charters to buy a 2nd property, they arranged for my Wife & me to have an informal chat. We knew from the moment we met, Kevin would be arranging our mortgage, he was very professional, honest & straight forward to deal with. I would highly recommend him to any of our friends or for any future purchases or general mortgage advice we may require. Regards Mike
Agent replied · 24 March 2016
Mike, thank you so much for the feedback. It is fantastic to hear that you and your wife instantly felt confident in Kevin's hands. He has exceptional Financial Services experience and impressive knowledge of the markets and industry. Our commitment is to offer loyal support each time you move, remortgage or restructure your finances. We look forward to helping you again in any way that we can. Thank you.
5/5
View Agentsselling agent
Gary has valued and sold two properties for us in the last 2 years I have found him to be extremely professional, whilst also offering good advice. He has very good social skills and is a pleasure to deal with. I have recommended Charters to many other friends based on my experience with Gary and find him to be very trustworthy.
Agent replied · 18 March 2016
Emma, your lovely observations and feedback on Gary are very much appreciated! It is wonderful to hear that based on your experiences your friends will too be lucky enough to experience the Charters way of life... Thank You.
5/5
View AgentsValue for Money
Best Estate Agent I have dealt with for Property transactions. Appropriate email communications of visits, regular phone updates and excellent management of buyer. Highly recommended. James Clarke
Agent replied · 18 March 2016
James, thank you for the 'Best Estate Agent' endorsement! We strive to be the best communicators around within our business, as there is no excuse not to provide our customers with service! Thank You.
5/5
View AgentsNoni certainly deserves to be agent of the year!
Last year was not an easy one for housing sales but thanks to Noni's professionalism and positive approach we got there in the end.
Agent replied · 18 March 2016
Thank you Sheila for taking the time to endorse Nony for her professionalism and positivity! She is a real asset and we are most glad you got there in the end! Thank You.
5/5
View Agentsvery helpful, kept us upto date with the progress at every stage
Leanne is a very understanding young lady and has a calming influence during a stressful period of selling a property, she keeps her head whilst everyone else looses theirs, she was very professional in every aspect of the sale, I would strongly recommend Charters if this lady was at the helm.
Agent replied · 18 March 2016
Mike, thank you very much for your feedback. Leanne, like many of our staff is so dedicated to her role in helping Charters customers feel both valued and supported! We will be sure to share your kind comments with her! Thank You.
5/5
View AgentsProfessional, Efficient & Personable
Throughout our Sale we have been delighted with the constant communication and professionalism from Nony and the team at Charters Winchester. We would be more than happy to use them for future transactions.
Agent replied · 17 March 2016
Thank you Karen for your very kind words. We have shared your comments with Nony and the Winchester team. We hope to serve you, your friends or your family again in the future. Thank You.
5/5
View AgentsRating only, no written review.
5/5
View AgentsSo nearly got us the sale!
Charters have done an excellent job and so nearly got us a sale but unfortunately the buyer pulled out at the 13th hour! It was completely unexpected but no fault of Charters. They had been very proactive and continue to be so in getting us another buyer. Particular thanks to Jo. Hopefully we will get there in end.
Agent replied · 24 March 2016
Peter, bitter sweet but great to have such honest feedback even in the midst of disappointment. A true testament of the work done by our team in Alresford. Thank you.
5/5
View AgentsExcellent service best estate agent ever used in sale of 10 houses
I found Charters in Alton to be exceptional estate Agent. They were efficient and through in the preparation of the documentation and the showing of potential buyers. Their follow up was prompt and informative. Our property was sold within a few weeks of it been put up for sale. I could not recommend them enough.
Agent replied · 24 March 2016
WOW - great endorsement measured against 10 house sales, thank you John. Ready when you are for #11?
5/5
View AgentsRating only, no written review.
5/5
View AgentsEffective friendly professional service
We found the team at Alresford thoroughly effective and professional they were helpful in every way and we're always ready to listen. We always recommend them.
Agent replied · 24 March 2016
Thanks for the great feedback Sandra.
5/5
View AgentsPersonal, efficient and excellent service
The service and support we received during our sale was excellent. Twice the chain of transactions almost fell apart and the team were able to work quickly to ensure that everything stayed on track, even if it took longer overall. There was always a personal feel to the service and we are very happy to recommend Charters as an estate agent for sellers.
Agent replied · 24 March 2016
Isa, thank you for sharing your experience. It sounds like it wasn't without complication, but we are delighted to hear the Charters service and spirit drove it to a successful conclusion! Thank you.
5/5
View AgentsFriendly efficient service
Agent replied · 24 March 2016
Thank you Janet for the positive summary!
5/5
View AgentsKept me sane
Dear Sue, Just a little note to say thank you so much - for everything. You kept me sane and I appreciate you letting me "rant" when I needed to. I wish you every success and am only sorry that I never got to meet you. If you are ever in Lyme Regis do look us up, you would be very welcome. The house is complete chaos at the moment but the sun is shining and the sea blue. Take care and thanks again for everything, With love Cathy
Agent replied · 24 March 2016
Thank you Cathy for your review. We hope life treats you well on the South coast - perhaps Charters will expand our network towards you!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions from sellers about Charters
What do sellers say about Charters?
264 reviews from sellers across six offices, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
