Charters reviews from sellers

★★★★★ 5/5

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Suitably impressed

We were initially rather stunned by the first impressions and pace of Nony, this has settled and evolved into nothing more than respect for a fantastic estate agent. She is also an interesting character with a great background that has benefited a range of transferable skills to her trade. Nony sold our house within a week without it being marketed on line, proof that it's not all about Rightmove and that a difficult house like ours needs a good old fashion seller more than anything. Nony has a wonderful personality and can get away with a little pushiness through her honesty and sense of humour. She has made our next housing chapter more enjoyable than stressful. Richard Disney

Richard · 7 October 2017 · Charters

★★★★★ 5/5

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Recommendation of Gary Brown - Charters Alresford

Gary Brown of Charters Alresford has recently completed a sale of my property. The branch has been a delight to deal with - from Gary's initial appraisal, marketing/viewing feedback from the branch and onto their sales progression. To give readers of this review background: I first met Gary viewing another property, some months prior, and immediately warmed to his style and understanding of applicants and the market place. I can say that with some conviction as I have been an agent myself, so fully understand the process.. This understanding is what made me phone Gary to undertake an appraisal of my own house for sale and onto an instruction. I have no hesitation recommending Gary and the team at Charters and will look forward to instructing them again when the time arises.

Phil · 4 October 2017 · Charters

★★★★★ 5/5

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brilliant communicator

Gary has been great communicating from the start - I really appreciated his friendly, straight-talking and open demeanour, and knowledge of the market and industry.

Vivienne · 2 October 2017 · Charters

★★★★★ 5/5

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Thank you Matthew!

I'm happy to give Matthew 5 stars because of his professionalism , patience and good humour. I would have no hesitation in recommending Matthew or Charters and hope to deal with them again. I would also like to say thank you to Sue at another of branches for her help too. Thanks again Matthew!

Oliver · 30 September 2017 · Charters

★★★★★ 5/5

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Fantastic experience throughout

Charters were absolutely excellent from the beginning to the end of our home sale. We were impressed with their customer focused service, they kept us informed throughout, feedback was always given and the viewings were handled with professionalism and most importantly with enthusiasm. Jonny was a pleasure to deal with, easy to talk to, professional but friendly. He always gave timely feedback and offered plenty of advice and we always felt that our custom was important. We never felt hurried and questions were always answered fully and frankly. I would highly recommend Charters and Jonny as a shining example of how an Estate Agent should treat their customers.

Wendy · 28 September 2017 · Charters

★★★★★ 5/5

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Excellent estate agent!

Hayley has been fantastic from start to finish in our selling process. She has gone above and beyond and we have been so impressed by her work ethic. We cannot recommend her highly enough.

Ellen · 27 September 2017 · Charters

★★★★★ 5/5

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Excellent service

Matthew was very good at keeping me informed about the progress of my house sale, and extremely tenacious in helping to drive the process through, I am grateful to Matthew and indeed all the staff at Charters, who could not have been more helpful.

Lynne · 9 September 2017 · Charters

★★★★★ 5/5

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An excellent result

We appointed Charters to manage the sale of our parents' property and Mike was the prime contact throughout the last 16 months. His knowledge of the business is superb and his advice was invaluable throughout the highs and lows of having three buyers almost completing before we finally sold. During the selling process, Mike was professional, reliable and always available to discuss the status. Throughout he was proactive, ensuring all parties were kept updated, always with a positive outlook and kept us smiling through a sale that was anything but straight forward. It was a pleasure to do business with Mike, we would not hesitate in recommending him to others and would be happy to have him handle any future house moves for us.

Steve · 8 September 2017 · Charters

★★★★★ 5/5

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Nony, a professional, very enthusiastic, breath of fresh air in the world of Estate Agencies

With our dream house on the Isle of Wight in mind, we turned to Charters for their advice and marketing skills, well recognised in Winchester, to help us achieve our sale. Oliver did an excellent job valuing our property for sale realistically and convincingly talking my husband through to a price we could work with in order to achieve a swift but well priced sale. Charters have so far lived up to their reputation, swinging into action professionally to produce fabulous photos, accurate floor plans and a glossy brochure. We almost asked ourselves why we were moving. Nony has been amazing, quickly sending us a relevant selection of prospective purchasers and then negotiating with the family who's offer we have accepted. Her telephone manner is great, so cheerful whatever the time of day or information she's imparting. Her 'wheeling and dealing' have been a real bonus as she helped both sides towards an outcome that pleased everyone. Thank you Nony, you work incredibly long hours, always seem to be in the office and obviously love your job. Now Charters have to move onto the next stage of our sale, chasing solicitors etc which I'm confident they will do with professionalism as always. Watch this space!

Alison · 5 September 2017 · Charters

★★★★★ 5/5

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Charters Excellent Service.

My initial confidence in instructing Charters has not been misplaced as they have achieved all I set to do with the sale of my house in Winchester. I come across a lot of property transactions as a Chartered Surveyor, who carry out mortgage valuations for a number of lenders; so when it came to selling my own house, I knew who would best serve me. Jo Goddard has been an excellent progress chaser in what has been a difficult and protracted transaction mainly due to the picky-ness of the Solicitors involved in this chain of transactions. The real value of using Charters is the personal service, as provided by both Jo and Noni; is the follow-up and progress chasing once a buyer has made an offer to purchase. On-line only Estate Agencies will often fall down on this point. John Davies FRICS

John · 31 August 2017 · Charters

★★★★★ 5/5

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Top class. First rate service.

Communication is critical and Mike was absolutely first rate in this regard. The transaction was drawn out, buy Mike never wavered in his pursuit of a positive outcome and remained very professional throughout. Highly recommended.

Jayme · 25 August 2017 · Charters

★★★★★ 5/5

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Charters

Charters did an excellent job in selling our property and Jo was particulalry helpful in nursing the sale through from Exchange to Completion chasing effectively to ensure that a number of hurdles were overcome.

David · 20 August 2017 · Charters

★★★★★ 5/5

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VERY PERSISTENT AND DELIVERED

Matthew was instrumental in getting the sale of our property. We had a number of interested parties which pulled out for various reasons but Matthew doggedly stuck to the task and got us our buyer. He went the extra mile in organising viewings and saw the sale thru to the end. We will without doubt use him again. Very pleased with him and Charters also.

PETER · 18 August 2017 · Charters

★★★★★ 5/5

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Helpful and available

Mike was brilliant from our initial valuation meeting, really listening to our requirements for both buying and selling. He was mindful when sending potential buyers round to view the property. It was quite a drawn out process to get to an exchange and completion date due to varying factors but Mike kept calm throughout, keeping us up-to-date regularly. Thank you to Mike and the Charters Alton Team.

Anonymous · 17 August 2017 · Charters

★★★★★ 5/5

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Sale of Tumblewood, Ash Green.

Tim and his team were very polite, and helpful. Tim would always call each Wednesday, and make sure he updated us with any changes, even if there were none, it was nice to have that call. Determined to sell our house, and honest with us abut prices and feedback from people who viewed, and always tried to help with any questions or issues near the closure of our sale. I would always recommend Time and his team @ Charters. James Cooke.

James · 13 August 2017 · Charters

★★★★★ 5/5

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Job done!

A sale in 4 days at full asking price! Could not ask for more. Matthew Clark and his team did a great job.

Michael · 11 August 2017 · Charters

★★★★★ 5/5

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Warm, friendly and efficient service, great value for money

Jo and her colleagues were very efficient - advising on the asking price and finding us a buyer within just a few weeks. We were overseas for most of the time, but this did not prevent Charters from staying in touch by phone and e-mail, keeping us posted on the latest developments and chasing the solicitor when necessary.. We particularly appreciate Jo's warm and friendly personality, which made our contacts so pleasant. Thank you! What's more, Charters do not charge an arm and a leg, In fact, their flat rate charge is the most competitive we found for our property.

David · 6 August 2017 · Charters

★★★★★ 5/5

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Exceptional, friendly and amazing

Jo helped us through the exchange progression process, she was in touch every day keeping spirits high and helping to progress the chain when things were a little nail biting. Due to her professional approach and style of customer service we achieved a happy outcome for all parties involved. I highly recommend Jo and Charters

Rachael · 1 August 2017 · Charters

★★★★★ 5/5

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Friendly and Helpful from start to finish

From start to finish Tim and his team were friendly and helpful, chasing and making sure our chain was progressing. Even when our chain collapsed, we were able to exchange six weeks later with a new chain in place, thanks in no small way to the hard work and tenacity of the team

Paul · 1 August 2017 · Charters

★★★★★ 5/5

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My husband and I relied heavily on Mike when selling a house in Bordon, Hampshire. Mike provided excellent up front advice and secured a buyer for the property very quickly. He then proceeded to manage the sales process efficiently and proactively - exchange was frustratingly slow in coming and Mike kept us up to date with progress made regularly( and with great sensitivity given how stressful the situation can be). He kept matters on track so that we completed on our desired date. We wouldn't hesitate to recommend Mike - a fantastic agent who works hard for his clients and delivers great results. Thank you, Mike.

Katy · 31 July 2017 · Charters

★★★★★ 5/5

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Thanks to Jo at Charters.

We've just exchanged, so a big thanks to Jo who kept us fully up to speed throughout the whole process. Always happy and positive, even when some tempers (not ours I might add) were becoming frayed! Our second sale through Charters and once again great service.

Mark · 14 July 2017 · Charters

★★★★★ 5/5

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Ten out of ten

Three years ago I bought my house through Charters and was so impressed by their service that when it came to selling I didn't even consider using anyone else. Throughout the process Mike has been approachable, professional and extremely helpful. I cannot praise him and his team enough and would highly recommend him for anyone considering buying or selling their home.

Kathryn · 7 July 2017 · Charters

★★★★★ 5/5

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A professional and helpful resource through the protracted process

Michael has shown himself to be a competent, profession and imaginative agent over a period of years. Firstly during an aborted buying process and recently through a difficult and protracted selling process he has remain level headed, professional and kept me informed at every stage of selling when other links in the chain have performed poorly. Without him and his fellow staff the selling process may have collapsed. May I finally say that his good nature has enabled him to laugh at my jokes.

Peter · 5 July 2017 · Charters

★★★★★ 4/5

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Experienced and helpful

Mike and his team guided us through the process providing advice and direction in a timely manner.

Stephen · 3 July 2017 · Charters