Charters reviews from sellers

★★★★★ 5/5

View Agents

Outstanding communication and service

Jonathan has alway been very professional and caring with his service and always a pleasure to talk to. He has always kept in touched with us and I have recommended him to my friend when they were selling their house , He always phones with such a happy approach and is always so jolly. I would certainly recommended this gentlemen to anybody looking to sell their house with such confidence.

David · 23 November 2017 · Charters

★★★★★ 5/5

View Agents

Jo Goddard helped us conclude the sale of our property at Charters.

Jo was very cheerful, helpful and always kept me updated on everything that was happening with the sale.

Gemma · 21 November 2017 · Charters

★★★★★ 5/5

View Agents

Polite and professional

Justin was a pleasure to deal with and knowledgeable. Responded to all queries in a timely manor. He picked up on the details of my property quickly and was very informative about all the properties he showed me. He was polite and professional. We will definitely be using Charters again in the future.

Craig · 20 November 2017 · Charters

★★★★★ 5/5

View Agents

Simply the best agent ever!

We have moved home a few times in recent years and can truly say that the efforts of Gary and his team in obtaining a successful offer for our current house have been the most exemplary. Throughout what is always regarded as one of the most stressful activities in our lives Gary, Sam, Lee and Co. have made the experience bearable with a friendly, informative, and totally professional service. In our view they are definitely the best. Our grateful thanks to all, Brian and Jenny Eames

Brian · 15 November 2017 · Charters

★★★★★ 5/5

View Agents

Exceptional, Mike always had time to give me advice and support.

Mike and his colleagues at Chandler's Ford Charters are an exceptional team. It isn't often that you feel you can put your trust unreservedly in another persons hands, especially when it involves the hazardous world of real estate. I wouldn't hesitate in recommending Mike and team. When the time comes again I know that I can be assured that he will have my best interests at heart.

Julia · 14 November 2017 · Charters

★★★★★ 5/5

View Agents

Jo has been great through thick and thin!

Jo has been invaluable throughout a very tricky sale procedure. She has been excellent in keeping me updated, and has always been easy to get hold of or returned my calls straight away. She is very well informed has dealt efficiently with all my queries, as well as dealing promptly with all other parties involved. I would not hesitate to recommend her 100% - thank you, Jo!

Liz · 14 November 2017 · Charters

★★★★★ 5/5

View Agents

Confirmation of my experience with Sam of Charters Alresford.

All staff ar Charters Alresford, are extremely helpful, in all aspects of the selling/purchasing process. In particular Sam has been more than conscientious with regard to my house search, and keeps me updated with any property that he thinks may be of interest. Also when accompanying me to a property for a viewing his response to any questions I may have has always been immediately forthcoming.. I have very high regard for him, and I am happy to forward the above as confirmation, and I hope the above few words are helpful to your survey.

Caroline · 10 November 2017 · Charters

★★★★★ 5/5

View Agents

Above and beyond the call of duty

Moving home can be one of the most stressful times in a person’s life. If you want an agent who will give you confidence and who you can trust to get the job done with minimal impact and utter professionalism - Charters are simply The Best. All I can say to the Alresford team is thank you - thank you - you are all fantastic.

Amber · 10 November 2017 · Charters

★★★★★ 5/5

View Agents

Swift and detailed information always to hand.

Many thanks to Charters for their help selling my property. They were polite, informative and always at the other end of the phone - a rare talent in estate agents. Nony, Dominic and Tom deserve a special mention for putting up with me !

Jules · 9 November 2017 · Charters

★★★★★ 5/5

View Agents

Exceptional negotiation - and patience!

Throughout a complicated negotiation, Nony maintained a professional, good humoured and patient attitude which was very reassuring. One felt always that the situation was under control and that the selling process was progressing smoothly - even though at times it certainly hit a rocky path. Nony skilfully guided the process forward for both myself as the seller and for the buyers to a timely and very satisfactory conclusion. It was always a pleasure to speak to her and she gave the impression that ours was the only negotiation in which she was interested. No small problem was insignificant for her and all dealings were dealt with extremely efficiently. What an asset for Charters!

Graham · 9 November 2017 · Charters

★★★★★ 5/5

View Agents

Great service

Gary gave us sound advice on the best way to market our property.

Alyson · 8 November 2017 · Charters

★★★★★ 5/5

View Agents

Dominic was excellent at conducting viewings on my property. He has a clear understanding of his viewer, what their needs are and how the house could work for them. He is highly motivated, organized and professional, this combined with a warm friendly personality impressed me greatly. Thank you Dom you are a credit to Charters. Mrs Croucher

Vanessa · 8 November 2017 · Charters

★★★★★ 5/5

View Agents

A genuinely positive experience

Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony was in daily contact, guiding us through the decisions which had to be made and offering advice where she was able. Nony was never too busy to have a chat if we had any questions and it always felt that she had our best interests at heart. During our (albeit brief) search, we dealt with several different agents and every one we interacted further cemented our feeling that we made the right decision to go with Charters. They are a very customer centric team of experienced and enthused professionals and I would strongly recommend them to any seller.

Richard · 8 November 2017 · Charters

★★★★★ 5/5

View Agents

Great job Hayley

Hayley has guided us through the stressful process of selling our property which has been our home for over 33 years. It took a few month to find the people who will, we hope, appreciate it as much as we have over the years, and she kept us positive all along the way with her cheerful manner and boundless energy. She is an asset to Charters and we wish her all the very best for the future in a vocation she clearly enjoys. . We would certainly like to add to the thanks and best wishes that other clients have posted about Hayley. - Thank You

Frances · 6 November 2017 · Charters

★★★★★ 5/5

View Agents

Nony was brilliant and really took the pressure off us

Nony was brilliant - recently acting behind the scenes to ensure 4 buyers/sellers were all happy and could move forward with a beneficial arrangement. Nony helped us sell and secure our dream house in a way that was as stress-free as possible! Thanks for taking care of all the negotiations behind the scenes Nony. An expert at work! Couldn't be happier with the service you provided.

Anonymous · 5 November 2017 · Charters

★★★★★ 5/5

View Agents

Excellent communication skills

We marketed our house with Charters and received 3 offers within the first few days and were 'Sale Agreed' and off the market within a week. We have now exchanged and are pending completion later this month. Throughout the process Jo has kept us informed, liaising with both our solicitor and the buyer's, ensuring that everyone keeps talking to each other to ensure a smooth operation from beginning to end. She is always friendly and most importantly always returns calls at her earliest convenience, which helps immensely with the stress that comes with moving! Jo always does her best to ensure that everyone in the process is happy with the progress being made. I can't rate her professionalism high enough.

Lynda · 3 November 2017 · Charters

★★★★★ 5/5

View Agents

Fantastic service from Charters

All of the team at charters have been efficient, informative and professional. Steve arranged a valuation promptly and the house was on the market within a week, viewings were arranged prior to it being on Rightmove. Sasha provided amazing after sales suppprt, keeping me informed on a daily basis of the chain and dates we were aiming for. Sasha always returned my calls and responded to emails promptly. Charters have provided a smooth house sale and purchase.

Isabel · 2 November 2017 · Charters

★★★★★ 5/5

View Agents

Great style and service.

Nony was extremely helpful and flexible helping us view a few properties, arranging extra viewings and keeping us informed as the situation evolved with one particular property. She is bright, enthusiastic and full of beans without being pushy.

Keith · 25 October 2017 · Charters

★★★★★ 5/5

View Agents

Chartered Waters

Jo has kept us regularly updated with progress reports and been a conscientious and reassuring voice throughout

Rupert · 18 October 2017 · Charters

★★★★★ 5/5

View Agents

Sheer hard work separates Charters from the competition

As property developers we work with many different agents around the South to sell houses for us. At the £1m plus mark we have worked with the big 5 national/international agents regularly, but have rarely come across a more dedicated team than those at Charters and in particular Nony Kerr-Smiley. I say dedicated in the sense of total focus on finding not just a buyer for our recent property, but the right buyer - the only way that can be done is through pure graft, putting in the hours (very often after-hours and Sundays in Nony's case) on the phone and viewing the property with potential buyers. This has not often been our experience with other agents who can very often rely on their name/reputation and website to generate viewings and who so often lack the skill demonstrated by the Charters team of listening to the buyer's needs and thus getting the right person to the property and then having the depth of knowledge of the house and the local market and competition to be able to deal with questions or indeed concerns. Nony has been outstanding in this regard, but there is strength in depth at Charters and I would be confident that any member of the team would be able to show the same levels of skill, knowledge and the necessary determination to secure a buyer for any future property that we bring to market in their increasing large sphere of influence in the South and South East. Thank you Nony, Elliot, Rob and the rest of the team for your considerable and noticeable hard work.

Tim · 17 October 2017 · Charters

★★★★★ 4/5

View Agents

The service was good but the process frustrating at times.

I do feel that it should be checked out fully that all parties have signed their contracts before pushing forward with an exchange. This caused a delay that should not have happened and could have been avoided. I know Sasha worked very hard to keep all parties happy and achieve the end result.

Adrienne · 13 October 2017 · Charters

★★★★★ 5/5

View Agents

Professional and Helpful

Matthew, and the team at Charters, made selling our house a smooth process. Despite the inevitable hiccups Matthew remained optimistic and helpful all the way through, and was always considerate with his advice. In addition he remained active through the selling process providing a useful communication bridge. We will definitely use Charters again!

Jason · 12 October 2017 · Charters

★★★★★ 5/5

View Agents

Excellent service from a friendly team

Charters were very proactive in selling our house in a slow market. Sam was fantastic and always ready to give honest feedback. Matthew then became our primary contact ensuring the sale went through and making sure we were always fully informed. Nothing ever seemed too much trouble and I was even able to pick his brains on issues involving my own purchase with a different estate agent. Always friendly and reassuring. I wouldn't hesitate to recommend Charters.

Hayley · 10 October 2017 · Charters

★★★★★ 5/5

View Agents

Top Notch Service

From beginning to successful end I've found Charters to be have delivered wonderful service at every stage. They were swift to value my property. The price was higher than I expected but they achieved it so as you can imagine I'm highly delighted. Viewings were efficiently organised. They marketed my property well and I had a huge number of viewings and ultimately 3 offers. Throughout the legal process Jo kept me informed of progress on a weekly basis which had a reassuring effect and kept the angst at bay. My daughter is selling at the moment but using a different agent in the town, so far without luck so I'm urging her to use Charters.

Helen · 9 October 2017 · Charters