4/5
Rating only, no written review.

Trusted Agent profile · Hampshire and Surrey
Verified
★★★★★
4,159 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,159 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
950
Reviews on The Trusted Agent
All 6 offices
1,897
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Charters's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 933 reviews on The Trusted Agent only. Show every review
4/5
Rating only, no written review.
5/5
Judith
Sam is a joy to deal with and always has a smile and a kind word, nothing is too much trouble and his opinion is extremely valuable A million thanks for finding me the perfect property
Wonderful 5STAR review for Sam in Charters Alresford, thank you Judith for taking the time to place a review, your time and feedback is most appreciated.
5/5
Sam was very helpful
We enjoyed working with Sam - always happy to help and chat and was very patient. We never felt we were being pushed into anything, which in my book is a great asset for an estate agent.
Thank you Beverly for the 5STAR review for Sam, we really appreciate your feedback.
5/5
Willis mortgage
We were introduced to Simon by Charters and cannot thank him enough for making our move happen. We had previously been to other mortgage brokers who could not make our move work but Simon trawled through the market and found us solutions that worked for us. He provided us with excellent service, finding exactly the right product to suit our circumstances and making the whole process stress free. We would thoroughly recommend him to anyone.
Fantastic 5 STAR review for Simon at Trinity Rose Private Finance, that you Matt for taking the time to leave a review and for acknowledging Simon's professional service, it is most appreciated.
5/5
Dealing with a person who cares
Committed, hard working, funny, caring, diligent. Nony took the time to understand our situation and what it is we are looking for and then she always delivered. Every interaction with her is professional and fun. She remembers the finest details of our situation and search requirements and most importantly saves our time by only putting in front of us interesting options.
Wonderful 5STAR review for Nony at Charters Winchester, thank you Steven for taking the time to post a review, it is much appreciated.
5/5
Super helpful, responsive and friendly service from start to finish
Anita has been and continues to be a pleasure to work with as the agent for the new HAB home I moved into 2 months ago. She has gone out of her way to help at each stage of what would have been a more complex buying and moving in process than usual - I would most definitely recommend her.
Fantastic 5STAR review for Anita at Charters Land & New Homes, thank you Tom for taking the time to post a review, your comments are most appreciated.
5/5
Excellent service
Matthew was very good at keeping me informed about the progress of my house sale, and extremely tenacious in helping to drive the process through, I am grateful to Matthew and indeed all the staff at Charters, who could not have been more helpful.
Fantastic 5STAR review for Matthew and his Team at Charters Alresford =, thank you Lynne for taking the time to post your feedback it is most appreciated.
5/5
An excellent result
We appointed Charters to manage the sale of our parents' property and Mike was the prime contact throughout the last 16 months. His knowledge of the business is superb and his advice was invaluable throughout the highs and lows of having three buyers almost completing before we finally sold. During the selling process, Mike was professional, reliable and always available to discuss the status. Throughout he was proactive, ensuring all parties were kept updated, always with a positive outlook and kept us smiling through a sale that was anything but straight forward. It was a pleasure to do business with Mike, we would not hesitate in recommending him to others and would be happy to have him handle any future house moves for us.
Fantastic 5STAR review for Mike and his team at Charters Alton, thank you Steve for taking the time to post a review it is much appreciated.
4/5
Great Agent
Sam was really proactive in helping us to find a new home.
Thank you Scott for your review for Sam at Charters Alresford, it is much appreciated.
5/5
Highly professional and a pleasure to work with
From my background as a business owner and Director I recognise and appreciate the two key factors for successful people and businesses. Marketing and Customer Service. Nony excels at both working hard at keeping me informed and updated on my property search and ensuring that she understood my requirements and striving to meet them. A consummate professional and a joy to work with.
Fantastic 5STAR review for Nony at Charters Winchester, thank you so much Steve for your time and feedback, it is most appreciated..
5/5
Nony, a professional, very enthusiastic, breath of fresh air in the world of Estate Agencies
With our dream house on the Isle of Wight in mind, we turned to Charters for their advice and marketing skills, well recognised in Winchester, to help us achieve our sale. Oliver did an excellent job valuing our property for sale realistically and convincingly talking my husband through to a price we could work with in order to achieve a swift but well priced sale. Charters have so far lived up to their reputation, swinging into action professionally to produce fabulous photos, accurate floor plans and a glossy brochure. We almost asked ourselves why we were moving. Nony has been amazing, quickly sending us a relevant selection of prospective purchasers and then negotiating with the family who's offer we have accepted. Her telephone manner is great, so cheerful whatever the time of day or information she's imparting. Her 'wheeling and dealing' have been a real bonus as she helped both sides towards an outcome that pleased everyone. Thank you Nony, you work incredibly long hours, always seem to be in the office and obviously love your job. Now Charters have to move onto the next stage of our sale, chasing solicitors etc which I'm confident they will do with professionalism as always. Watch this space!
Absolutely fantastic 5STAR review for Nony at Charters Winchester, thank you so much Alison for your fabulously glowing review, we totally agree with your feedback, Nony is a star!
5/5
Thank you
We purchased our property through Charters and wish that we had used them and TIm for the sale of our property too. Tim was informative, communicative and responsive at every step of the way. Something our own agent was not. With Tim;s help we managed to push the deal through despite many adversities; his helpfulness and sense of humour made a difficult situation manageable. I wouldn't hesitate to use Tim and Charters again in any future property purchases and sale.
Fantastic 5STAR review for Tim and his Team at Charters Farnham, thank you Mary for taking the time to place a review, your feedback is most appreciated.
5/5
Jas,Lisa and the team have been excellent throughout the process
Jas, Lisa and all the team at charters have been professional, extremely courteous and helpful throughout the whole renting process. They took a very difficult situation and turned it into an easy and pain free experience. The way Jas and the charters team have treated my wife and I has been fantastic and I will use their services again when I next move home. I would very much doubt I could find a better service Thank you all so much
Wonderful 5STAR review for Jas, Lisa and Adel in the Charters Lettings Team acknowledging their professionalism. Thank you Andy we appreciate your time and feedback.
5/5
Very Helpful Valuation and Advice
Steve came to give us some advice and a valuation of our newly renovated house in Otterbourne. He was prompt and polite and incredibly helpful. Steve obviously knows the area well and gave a very balanced and realistic appraisal of the property. This is refreshing in comparison to the usual 'telling us what we want to hear' which sometimes happens with Estate Agents. If we were to decide to sell the property we would definitely come back to Steve and sell through Charters as we believe they offer the best service in the area.
Fantastic 5STAR review for Steve at Charters Chandlers Ford. Thank you Sam for taking the time to post a review, we really appreciate your time and feedback.
5/5
Jo has always been good at keeping us updated with the purchase of our house. She has always been professional and friendly throughout the process. Many thanks.
Great 5STAR review for Jo at Charters Winchester, thank you Lucy for taking the time to post a review, your time and feedback are much appreciated.
5/5
Jas is an outstanding agent.
Jas is truly a caring and understanding professional agent. She really gave a personal service. Her help and care went beyond my expectations and I would recommend her to everyone. Her knowledge of the properties and swift expertise was also very good. If ever I was looking for an agent again I would wholeheartedly think of her first. My greatest thanks.
Thank you Rae for your wonderful 5STAR review for Jas at Charters Winchester, we appreciate your time and feedback.
5/5
Charters Excellent Service.
My initial confidence in instructing Charters has not been misplaced as they have achieved all I set to do with the sale of my house in Winchester. I come across a lot of property transactions as a Chartered Surveyor, who carry out mortgage valuations for a number of lenders; so when it came to selling my own house, I knew who would best serve me. Jo Goddard has been an excellent progress chaser in what has been a difficult and protracted transaction mainly due to the picky-ness of the Solicitors involved in this chain of transactions. The real value of using Charters is the personal service, as provided by both Jo and Noni; is the follow-up and progress chasing once a buyer has made an offer to purchase. On-line only Estate Agencies will often fall down on this point. John Davies FRICS
Fantastic 5STAR review for Jo and Nony at Charters Winchester. Thank you John for taking the time to post such an outstanding review acknowledging the professionalism of both Jo and Nony., we really appreciate your time and feedback.
5/5
Great service from Nony - one charming, funny, helpful lady!
I've been looking for a property in the Winchester area for months. Nony has been outstandingly helpful. She devotes a lot of her spare time sending happy, helpful emails about properties coming onto the market. We've never met but she'll often engage in an exchange of emails - not necessarily about anything in particular. It's nice to deal with someone who sees you as a person rather than just a client. Thanks Nony! Nicky
Fantastic 5STAR review for Nony at Charters Winchester, thank you Nicky for taking the time to post a review, your feedback is most appreciated
5/5
Top class. First rate service.
Communication is critical and Mike was absolutely first rate in this regard. The transaction was drawn out, buy Mike never wavered in his pursuit of a positive outcome and remained very professional throughout. Highly recommended.
Great 5STAR review for Mike at Charters Alton, thank you Jayme for your feedback it is much appreciated.
5/5
Great experience - thanks Matt!
Working with Matt to find and buy our family home was a great experience! Matt and the team were fun to work with; friendly, professional and a great help in finding our home, navigating the process and helping agree our purchase. Matt was instrumental in helping save the deal when we faced some challenges in the final stages of negotiation with the upward chain. Thanks Matt!
Fantastic 5STAR review for Matt at Charters Alresford, thank you Mark for your time and feedback, it is most appreciated.
5/5
Charters
Charters did an excellent job in selling our property and Jo was particulalry helpful in nursing the sale through from Exchange to Completion chasing effectively to ensure that a number of hurdles were overcome.
Thanks you for your comments. We appreciate you taking the time to provide feedback and we will pass your comments on to Jo and the team at Winchester.
5/5
How hard can it be to find your dream house?
They say that buying and selling property ranks highly in the most stressful things you'll ever do and after spending the last 9 months looking for our dream home I can vouch they are probably right! I have dealt with every Estate Agent in Winchester, Chandler's Ford and Eastleigh and without doubt the customer service received by Charter's Winchester in particular Nony has been nothing short of exceptional. Nony is professional, proactive, going out of her way to help in our search with a nothing is too much trouble attitude. Her weekly (sometimes daily) updates are a fabulous way to keep me and others informed about new and existing houses in the area and often come with a personal and funny twist! We all need some light hearted fun whilst on our mission to find the perfect dream home. Although we aren't quite at the end of our house purchase journey, I am really pleased that Nony has been our contact at Charters, we couldn't have had a better experience.
Thank you for your feedback, we are so pleased to hear that you have been satisfied with the service provided by our Winchester branch. Your comments will be passed on to Nony and the team at Winchester.
5/5
Don't Go Anywhere Else
but to Nony - Charters, Winchester. Nony is truly outstanding, professional, fun and dedicated 'beyond the call'.......you won't find another estate agent like her, unique. Well, do you know an estate agent who works when on holiday and keeps in touch with all clients? Nony deserves all the accolades she gets.
Thank you for taking the time to write your review. We value all feedback and your comments will be passed on to Nony and the team at Winchester.
5/5
VERY PERSISTENT AND DELIVERED
Matthew was instrumental in getting the sale of our property. We had a number of interested parties which pulled out for various reasons but Matthew doggedly stuck to the task and got us our buyer. He went the extra mile in organising viewings and saw the sale thru to the end. We will without doubt use him again. Very pleased with him and Charters also.
Thank you for your feedback, we appreciate you taking the time to write a review and your comments will be passed on to Matthew and the team at Alresford.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winchester has the most, with 2,883 reviews rated 4.9 out of 5, followed by Farnham with 333.
The six Charters offices, by town:
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.
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