Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more

★★★★★ 5/5

The Trusted Agent

Sheer hard work separates Charters from the competition

As property developers we work with many different agents around the South to sell houses for us. At the £1m plus mark we have worked with the big 5 national/international agents regularly, but have rarely come across a more dedicated team than those at Charters and in particular Nony Kerr-Smiley. I say dedicated in the sense of total focus on finding not just a buyer for our recent property, but the right buyer - the only way that can be done is through pure graft, putting in the hours (very often after-hours and Sundays in Nony's case) on the phone and viewing the property with potential buyers. This has not often been our experience with other agents who can very often rely on their name/reputation and website to generate viewings and who so often lack the skill demonstrated by the Charters team of listening to the buyer's needs and thus getting the right person to the property and then having the depth of knowledge of the house and the local market and competition to be able to deal with questions or indeed concerns. Nony has been outstanding in this regard, but there is strength in depth at Charters and I would be confident that any member of the team would be able to show the same levels of skill, knowledge and the necessary determination to secure a buyer for any future property that we bring to market in their increasing large sphere of influence in the South and South East. Thank you Nony, Elliot, Rob and the rest of the team for your considerable and noticeable hard work.

Tim · 17 October 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

She understood our requirements perfectly

She offers us properties that achieve our skills and she was very kind and professional. We were delighted with Adel.

Albert · 17 October 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Professional, Kept in touch. Honest.

I felt in touch with the market and what was happening with the sale of the house with Nony. She made effort to call and check how we were feeling with what was happening with the sale of our house and what we our requirements were with the house purchase. It felt personal and I would not hesitate to call Nony again and sell or buy through her.

Michelle · 17 October 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Great service and highly recommended

Kevin provided a great service and opened our eyes to mortgage options we hadn't even considered possible. He greatly simplified what can be a very complex process. He was able to find us a great deal on a new mortgage and would highly recommend him.

Tom · 17 October 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Best Estate Agent in Town

First class customer service. None really gets to know you as a person, rather than just another name on a database. Even though i was buying a property - rather than selling - i really felt Nony was acting on my behalf. Keeps in regular contact and always to happy and positive. :-)

Vicky · 16 October 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Anita was very supportive through a long and difficult purchase

Rating only, no written review.

Claire · 15 October 2017 · Charters | Head Office

★★★★★ 5/5

The Trusted Agent

N K-S is all about integrity.

Integrity. This is the key. It is as a result of Nony Kerr-Smiley’s integrity that she has our trust. Speaking as a Client, it is our belief and trust in Nony which sets her apart, and over and above, others in her field. Integrity is everything we look for in an Agent and Nony has that in abundance. We have faith in her, following her ability to listen to our queries, and in particular, concerns. She understands what we want. Her abilities, I believe, derive from a desire to engage properly with those she works with. Collaboration is vital. You get a real sense of teamwork, Nony and Client, with the end goal always in mind. Nony having correctly set expectations at the beginning via her knowledge of the area, the market and people. Nony really is first rate. Our faith in her has never wavered.

Ed · 13 October 2017 · Charters Winchester

★★★★★ 4/5

The Trusted Agent

The service was good but the process frustrating at times.

I do feel that it should be checked out fully that all parties have signed their contracts before pushing forward with an exchange. This caused a delay that should not have happened and could have been avoided. I know Sasha worked very hard to keep all parties happy and achieve the end result.

Adrienne · 13 October 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Liz was very helpful

Liz provided professional help in our viewings of properties and in our business with Charters.

Andrew · 12 October 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Simon Aston - Mortgage

Simon looked after every aspect of my mortgage needs with excellent service and professionalism. Simon ensured I understood all parts of the process and put my mind at ease and found the right mortgage that fitted my requests and expectations. Simon was superb at keeping me updated throughout the whole process and I will definitely use his services again in the future.

Lizzie · 12 October 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

A Pleasure to deal with!

Adel was fantastic. She helped us find the right place for our family. She is funny, knowledgeable, and energetic. We highly recommend her to anyone. Chris, Glaucia, & Amanda

Chris · 12 October 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Professional and Helpful

Matthew, and the team at Charters, made selling our house a smooth process. Despite the inevitable hiccups Matthew remained optimistic and helpful all the way through, and was always considerate with his advice. In addition he remained active through the selling process providing a useful communication bridge. We will definitely use Charters again!

Jason · 12 October 2017 · Charters Alresford

★★★★★ 5/5

The Trusted Agent

Highly professional service

Jas has been extremely helpful in finding and in successfully concluding a rental deal for me on what seems to be an ideal property. She explained everything thoroughly and was attentive and knowledgeable without ever being overly persistent.

Jane · 12 October 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Helpful and cheery

I never actually met Nony but she was very kind in helping us with our search for a house. I loved her personal interest and humour and her devotion to her clients. Thank you Nony!

Carey · 11 October 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Excellent service from a friendly team

Charters were very proactive in selling our house in a slow market. Sam was fantastic and always ready to give honest feedback. Matthew then became our primary contact ensuring the sale went through and making sure we were always fully informed. Nothing ever seemed too much trouble and I was even able to pick his brains on issues involving my own purchase with a different estate agent. Always friendly and reassuring. I wouldn't hesitate to recommend Charters.

Hayley · 10 October 2017 · Charters Alresford

★★★★★ 5/5

The Trusted Agent

First Class Service!

Right from the moment we walked into Charters Estate Agents, in Winchester, Nony epitomised customer service, being both friendly and attentive. She listened to our needs and provided helpful information on areas and schools. From the first meeting through to subsequent correspondence we were absolutely assured of Nony's wealth of knowledge, efficiency, attention to detail and utter commitment to assist us.

Adele · 9 October 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Top service and excellent market knowledge.

Tom set up my requested viewings but at the end he suggested a couple of other properties that I had not considered. As he happened to have the keys with him (!) we viewed two additional properties and one of the locations proved to be perfect for my needs and that is where I completed the purchase. Tom knew what I needed more than I did - his service and enthusiasm were excellent.

Steve · 9 October 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Rating only, no written review.

Jane · 9 October 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Top Notch Service

From beginning to successful end I've found Charters to be have delivered wonderful service at every stage. They were swift to value my property. The price was higher than I expected but they achieved it so as you can imagine I'm highly delighted. Viewings were efficiently organised. They marketed my property well and I had a huge number of viewings and ultimately 3 offers. Throughout the legal process Jo kept me informed of progress on a weekly basis which had a reassuring effect and kept the angst at bay. My daughter is selling at the moment but using a different agent in the town, so far without luck so I'm urging her to use Charters.

Helen · 9 October 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Oakmoor Cottages

We are so grateful to Sam for all the time and effort while helping us search for our first home. He was so patient throughout our search, never pushing us for decisions. Thanks Sam couldn't have done it without you :), Regards, Andrew & Laura.

Andrew · 7 October 2017 · Charters Alresford

★★★★★ 5/5

The Trusted Agent

Suitably impressed

We were initially rather stunned by the first impressions and pace of Nony, this has settled and evolved into nothing more than respect for a fantastic estate agent. She is also an interesting character with a great background that has benefited a range of transferable skills to her trade. Nony sold our house within a week without it being marketed on line, proof that it's not all about Rightmove and that a difficult house like ours needs a good old fashion seller more than anything. Nony has a wonderful personality and can get away with a little pushiness through her honesty and sense of humour. She has made our next housing chapter more enjoyable than stressful. Richard Disney

Richard · 7 October 2017 · Charters Winchester

★★★★★ 5/5

The Trusted Agent

Excellent, professional and friendly advice

Samantha gave us excellent service. She found that the most competitive rate was offered by a lender renowned for requiring a huge amount of information and taking a long time to make decisions. Other advisers warned us to look elsewhere, but Samantha did not shirk the extra work. She and Marie kept us fully informed throughout the process and reassured us when we were losing patience.. The result - a five year fix at the best possible rate and two very satisfied customers. We would not hesitate to use Samantha again and recommend her without hesitation.

Chris · 6 October 2017 · Charters Farnham

★★★★★ 5/5

The Trusted Agent

Justin

Justin has been a pleasure to deal with. He was always on time for viewings, polite and helpful. He knew what we were looking for and endevoured to find us our ideal home.

Rebecca · 5 October 2017 · Charters Alton

★★★★★ 5/5

The Trusted Agent

Hard lines

We didn't actually buy a property through Sam in the end though this bears no reflection on the time and effort Sam put into arranging appropriate viewings and answering our detailed queries! He was also very gracious in defeat so hopefully next time he will have the house for us!

Simon · 4 October 2017 · Charters Alresford