★★★★★ 5/5
The Trusted AgentThe perfect mix of personable and professional.
Of the dozen or so estate agents we have met during our search, Sam is undoubtedly up there with the best of them. From our first meeting, Sam took the time to really understand who we were and what we were looking for. He was always happy to have a chat and his communication was excellent, with regular check-ins to see how we were getting on and if there was anything he could do to help. He presented us with properties which we wouldn't have normally considered but our confidence in his understanding ensured we were always happy to have a look and were never disappointed.
I would highly recommend Sam and Charters Alresford to any buyer or seller. A* service.
Richard · 6 November 2017 · Charters Alresford
Agent replied · 7 November 2017
Fantastic feedback thank you Richard, Just goes to prove how important local knowledge in a local business is! Thanks for the 5STAR endorsement of Sam and the Charters Alresford team.
★★★★★ 5/5
The Trusted AgentGreat job Hayley
Hayley has guided us through the stressful process of selling our property which has been our home for over 33 years. It took a few month to find the people who will, we hope, appreciate it as much as we have over the years, and she kept us positive all along the way with her cheerful manner and boundless energy. She is an asset to Charters and we wish her all the very best for the future in a vocation she clearly enjoys. . We would certainly like to add to the thanks and best wishes that other clients have posted about Hayley. - Thank You
Frances · 6 November 2017 · Charters Alton
Agent replied · 7 November 2017
Thanks so much Francis for taking the time and trouble to reflect on your personal experience of having dealt with Hayley at Charters Alton. She is indeed an incredibly positive person who radiates enthusiasm.
★★★★★ 5/5
The Trusted AgentNony was brilliant and really took the pressure off us
Nony was brilliant - recently acting behind the scenes to ensure 4 buyers/sellers were all happy and could move forward with a beneficial arrangement. Nony helped us sell and secure our dream house in a way that was as stress-free as possible! Thanks for taking care of all the negotiations behind the scenes Nony. An expert at work! Couldn't be happier with the service you provided.
Anonymous · 5 November 2017 · Charters Winchester
Agent replied · 6 November 2017
Fantastic 5STAR review for Nony at Charters Winchester ! Thank you.
★★★★★ 5/5
The Trusted AgentPerfection
Lily made this a very easy process. Very quick to respond to all my questions. Kept me fully informed throughout. Even managed to get me in a week earlier than I originally requested, which really helped me.
I would fully recommend Charters to all my family and friends.
Gary · 4 November 2017 · Charters | Head Office
Agent replied · 6 November 2017
Thank you Gary for your lovely 5STAR review of Lily in our Head Office Property Management team, your time and feedback is most appreciated.
★★★★★ 5/5
The Trusted AgentGreat service
I can't fault the service I received. Very quick turnaround, fully informed of progress and all queries quickly responded to. It was a very smooth process and I would fully recommend Charters to my friends and family.
Gary · 4 November 2017 · Charters Winchester
Agent replied · 6 November 2017
Great customer feedback for Charters Winchester especially for Jas and Adel, demonstrating the ethos of both the company and our teamwork both payoff! Thank you Gary for your time and feedback it is much appreciated.
★★★★★ 5/5
The Trusted Agentexcellent service
Simon provided us with excellent advice and fantastic service. As we had recently moved to the UK we had no experience of the process of purchasing property in the UK. Simon talked us through the whole process, gave us great advice and kept us updated on the progress of the application at all times. We will definately recommend Simon to all our friends.
Kerwyn · 3 November 2017 · Charters Winchester
Agent replied · 6 November 2017
Thank you Kerwyn for your fantastic 5STAR review for Simon at Trinity Rose Private Finance, we really appreciate your time and feedback.
★★★★★ 5/5
The Trusted AgentExcellent communication skills
We marketed our house with Charters and received 3 offers within the first few days and were 'Sale Agreed' and off the market within a week. We have now exchanged and are pending completion later this month. Throughout the process Jo has kept us informed, liaising with both our solicitor and the buyer's, ensuring that everyone keeps talking to each other to ensure a smooth operation from beginning to end. She is always friendly and most importantly always returns calls at her earliest convenience, which helps immensely with the stress that comes with moving! Jo always does her best to ensure that everyone in the process is happy with the progress being made. I can't rate her professionalism high enough.
Lynda · 3 November 2017 · Charters Chandlers Ford (13 Oakmount Road)
Agent replied · 6 November 2017
Fantastic 5STAR review for Jo, she truly is a onsummate professional. Thank you Lynda for your time and feedback, we really appreciate it.
★★★★★ 5/5
The Trusted AgentAn extremely professional estate agent.
Sam is extremely courteous, professional, knowledgable and was there on time, if not before. If we had any queries that he could not answer immediately, he found the answers and got back to us as promised.
Colin · 3 November 2017 · Charters Chandlers Ford (13 Oakmount Road)
Agent replied · 6 November 2017
Thank you Colin for your 5STAR review for Sam at our new Chandlers Ford branch, we really appreciate your time and feedback.
★★★★★ 5/5
The Trusted AgentFantastic service from Charters
All of the team at charters have been efficient, informative and professional. Steve arranged a valuation promptly and the house was on the market within a week, viewings were arranged prior to it being on Rightmove. Sasha provided amazing after sales suppprt, keeping me informed on a daily basis of the chain and dates we were aiming for. Sasha always returned my calls and responded to emails promptly. Charters have provided a smooth house sale and purchase.
Isabel · 2 November 2017 · Charters Chandlers Ford (13 Oakmount Road)
Agent replied · 6 November 2017
Fantastic 5STAR review for our new Charters Chandlers Ford branch and in particular Steve and Sasha. Thank you Isabel for your time and feedback.
★★★★★ 5/5
The Trusted AgentGreat service from Charters
Nony was very helpful and dedicated during the purchase of our first home. She frequently updated us on the progress of the sale and was always friendly and enthusiastic. We would definitely work with her again.
Tara · 30 October 2017 · Charters Winchester
Agent replied · 31 October 2017
Thank you Tara for your wonderful 5STAR review for Nony at Charters Winchester, we really appreciate your time and feedback.
★★★★★ 5/5
The Trusted AgentBrilliantly personable - the "non-estate agent" estate agent
Nony breaks the boundaries of what you would expect from an estate agent. We felt like we were partnered, Nony really got us and her approach made us confident that we could speak freely. Her weekend updates were a joy to read, like a mini weekend magazine designed just for us.
Sally · 29 October 2017 · Charters Winchester
Agent replied · 31 October 2017
Fantastic 5STAR review for Nony at Charters Winchester! Thank you Sally for your time and feedback it is most appreciated.
★★★★★ 5/5
The Trusted AgentKatherine
Me and my husband were looking for our next move and it had to be the right one as it was going to be for a long time. Katherine at Charters, Farnham, has been amazing, patient and extremely professional through the whole journey. We would both warmly recommend her. She is an absolute addition for the Charters team.
GM · 28 October 2017 · Charters Farnham
Agent replied · 1 November 2017
Fantastic 5STAR review for Katherine at Charters Farnham. Thank you taking the time to place a review, your feedback is most appreciated.
★★★★★ 5/5
The Trusted AgentA ray of sunshine!
Jo is always friendly and helpful, and most importantly unlike other agents elsewhere she gets things done! Which is vital when it comes to buying a new home. Highly recommended :)
JAMES · 27 October 2017 · Charters Chandlers Ford (13 Oakmount Road)
Agent replied · 31 October 2017
Fantastic 5STAR review for Jo, she truly is a star. Thank you James for your time and feedback.
★★★★★ 5/5
The Trusted AgentSam is an absolute asset to Charters and we cannot rate him highly enough.
During our 2+ long years of property search he was always there inspiring us and giving us the confidence to continue.
He always said he would be the one to find us a house and he did !
Full marks for tenacity.
We thoroughly recommend Sam and the team at Charters Alresford.
Mike · 26 October 2017 · Charters Alresford
Agent replied · 31 October 2017
Great 5STAR review for Sam at Charters Alresford . Thank you Mike for taking the time to place a review, we really appreciate your time and feedback.
★★★★★ 5/5
The Trusted AgentCharters Alresford is totally professional and inspires confidence and trust. in particular,Matthew was most effective in brokering the negotiations relating to our purchase.and worked hard to complete the deal.
The whole team at Charters were friendly and knowledgeable.. I would recommend him and his team, especially Sam Kerr-Smiley, who has been amazing throughout our two years' or so of house hunting.
Mike · 26 October 2017 · Charters Alresford
Agent replied · 31 October 2017
Fantastic 5STAR review for Sam, Matt and the Charters Alresford team! Thank you Mike for your time and feedback.
★★★★★ 5/5
The Trusted AgentFive Star Service
Sam Kerr-Smiley is the ideal agent.
He was quick to anticipate both our requirements, and our desires as per finding a home.
A reassuring presence who never once made us feel under any pressure, which is is a talent in itself!
We would highly recommend Sam!
Alinda · 25 October 2017 · Charters Alresford
Agent replied · 31 October 2017
Thank you Alinda for your 5STAR review for Sam at Charters Alresford, we really appreciate your time and feedback.
★★★★★ 5/5
The Trusted AgentGreat style and service.
Nony was extremely helpful and flexible helping us view a few properties, arranging extra viewings and keeping us informed as the situation evolved with one particular property. She is bright, enthusiastic and full of beans without being pushy.
Keith · 25 October 2017 · Charters Winchester
Agent replied · 31 October 2017
Thank you Keith for your fantastic 5STAR review for Nony at Charters Winchester, we really appreciate your time and feedback.
★★★★★ 5/5
The Trusted AgentVery professional
Jonny was extremely helpful in our house search.
Louise · 25 October 2017 · Charters Farnham
Agent replied · 1 November 2017
Thank you Louise for your 5STAR acknowledgement of Jonny at Charters Farnham, we appreciate your time and feedback.
★★★★★ 5/5
The Trusted AgentReview of Tom Meek
We are looking to move from central Scotland to the Romsey area. Because of our remoteness we need to rely heavily on the expertise of a number of agents. Tom as been by far the most professional, proactive and enthusiastic agent we have dealt with. He has regularly sent us properties to review and was timely in contacting us when he knew we were in the Romsey area. We have still to find our new home but hopefully with Tom's help we will get there soon.
Robert · 24 October 2017 · Charters Winchester
Agent replied · 31 October 2017
Fantastic 5STAR review for Tom at Charters Winchester. Thank you Robert for your time and feedback, it is most appreciated.
★★★★★ 5/5
The Trusted AgentIn my experience, dealing with some sales people can be quite stressful and I was a bit apprehensive when stepping inside the agency. Victoria's tact is such that i felt no pressure and later she proved to be quite flexible in understanding my needs as a potential buyer, working around them and doing a splendid job managing my expectations whilst looking after the seller interests impartially.
Calin · 23 October 2017 · Charters Winchester
Agent replied · 24 October 2017
Fantastic 5STAR review for Victoria at Charters Winchester, thank you Calin for your time and feedback, it is most appreciated.
★★★★★ 5/5
The Trusted AgentOutstanding service, from expression of interest to completion.
Thank you Jo and all the Charters' team for guiding and assisting us through our successful house purchase. Whilst supporting your vendor you have always provided impartial, prompt and sound advice that have enabled both parties to enjoy a rewarding outcome.
Many thanks, Alan and Philippa
Alan · 19 October 2017 · Charters Winchester
Agent replied · 23 October 2017
Thank you Alan for your 5STAR review for Jo and the Charters Team in Winchester, we appreciate your time and feedback.
★★★★★ 5/5
The Trusted Agentgreat support
noni at charters was amazing
she worked all hours
she has helped me buy and sell a few houses over the years
even prepared to tidy up my drying washing on a Sunday before a viewing
great service
Mark · 18 October 2017 · Charters Winchester
Agent replied · 19 October 2017
Thank you Mark for your glowing 5STAR review for Nony at Charters Winchester - she always goes above and beyond !
★★★★★ 5/5
The Trusted AgentChartered Waters
Jo has kept us regularly updated with progress reports and been a conscientious and reassuring voice throughout
Rupert · 18 October 2017 · Charters Winchester
Agent replied · 19 October 2017
Thank you Rupert for your 5STAR review for Jo at Charters Winchester, thank you for your time and feedback it is most appreciated.
★★★★★ 5/5
The Trusted AgentExcellent service
Justin has been incredibly helpful in my search for a property. He always listens and pays attention and factors in what he has learned to tailor future recommendations to our needs.
He is friendly and professional and maintains a good level of communication which reassures me that he is always conscious of our needs and is working hard to help us find what we are looking for but is never pushy which is the perfect balance.
The service I have received from Charters has been first class and they would definitely be my first choice going forwards
Emma · 18 October 2017 · Charters Alton
Agent replied · 18 October 2017
Fantastic feedback thank you Emma. Thanks for the 5STAR endorsement of Justin who is a true professional and the Charters Alton team. We appreciate your time and feedback.
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